Tucows Reviews

Updated July 19, 2015
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3.2
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Tucows President, CEO, and Director Elliot Noss
Elliot Noss
16 Ratings

25 Employee Reviews

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  1. Poor experience

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Tucows

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    I no longer work there

    Cons

    Management did not work with staff to ease workloads. Led to exodus of employees.


  2. Not exciting but a stable company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Tucows full-time

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Great employees to work with. Access to public transportation. Location is convient to highway access, though traffic may be congested at times. Pay is relatively good, but high work expectations reflect the level of pay.

    Cons

    No job security. No recognition of employee effort. Frustrating work environment, Poor communication. Low employee morale. Difficult to work with management. This company had lots of potential but change is slow and upper management is slow to respond.

    Advice to Management

    Better staff/management communication is essential to morale.


  3. Helpful (3)

    Customer Service Department Run Really Badly

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Advisor in Toronto, ON (Canada)
    Current Employee - Customer Advisor in Toronto, ON (Canada)

    I have been working at Tucows full-time

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    - stable hours - company is reputable - great benefits - free fruit throughout the day - knowledgeable and caring team leaders - Nice offce chairs - friendly receptionist - cake sometimes - will look good on a resume due to the industry being covered (mobile Android services in particular) - Great opportunity to use as a stepping stone to a better career somewhere else - nice patio to sit on during breaks complete with a BBQ

    Cons

    - non competitive salary - shift work that does not respect family life balance - vindictive "political" management that treats (terrorizes) front line staff with a lack of respect while putting up a veneer of respectability to those management reports to. - Feeling that it's much better to keep your mouth shut than offer any input at all - Offering input will often end up giving you a bigger workload with no thanks or extra pay. Or fired. - performance reviews/manager meetings that are "set ups" (it's predetermined if your review is going to be "good" or "bad" even if you ARE doing "good" or "bad". Your work reviews are often based on office politics rather than actual metrics. Reviews based on management petty personal likes and dislikes rather than actual performance even when being reviewed by caring team leaders - being expected to work every single Holiday by department management with a complete lack of respect for family life balance - Customer Advisors often miss staff appreciation parties and staff events - ironically due to having to work (parties that could have been scheduled when everyone was off). The "appreciation" parties are scheduled to fit the downstairs developers departments schedule, as well as management's schedule. The scheduling needs of those upstairs is ignored. - Huge gulf between downstairs developers and upstairs Customer Service Advisors in terms of (feeling of) respect, pay and overall treatment - call centre type setup. A distinct feeling that staff are not looked at as professionals but as McCall Centre Employees by both management and downstairs half of the company - new processes introduced with little to NO training at all. Staff expected to instantly understand new processes despite lack of product training. Failures in terms of customer satisfaction passed onto/blamed on front line staff and team leaders by senior management rather than taking responsibility for THEIR failures - very little room to advance despite promises of implementing a better advancement structure - lack of appreciation from Management - the feeling that one can never "do enough", even when giving one's all - Being asked to come in at 7 in the morning for staff meetings by department management when shift doesn't start until 12 (senior management starts at 8, very convienient. For them) - fellow colleagues that for the most part are "putting in their time for a cheque" rather than being excited to go to work - constantly berated when doing things wrong, ignored when doing really great things - almost no communication between upper elechon management and upstairs staff. All communications handled through one senior manager. A feeling of not only being disconnected from the rest of the employees downstairs, but also of not being considered as important

    Advice to Management

    Tucows is currently seen as a stepping stone to bigger and better places. Start treating your staff properly.


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  5. Helpful (4)

    Customer Service department needs new management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Analyst in Toronto, ON (Canada)
    Former Employee - Technical Support Analyst in Toronto, ON (Canada)

    I worked at Tucows full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    -Great company for developers and engineers (but not other departments). -Daily fruit provided to employees -Great social events

    Cons

    -The management (Directors) of customer service team run the team like boot camp. Feels more like a call centre environment rather than a support environment. Not much respect or recognition is given to employees. It's their (management's) way or the highway. -No room for growth. If you do wish to progress in your career, you are not given a chance. Sometimes I have seen examples of employees being held back by management intentionally as they require their resources else where. -Company doesn't reimburse you for taking courses. -Horrible schedule -Biased reviews. No metrics to go by. -Always try to do more with less. Consistently understaffed. -Favouring some employees over others -Stressful environment with back to back calls.

    Advice to Management

    Reshuffle management. As long as the same directors are around, not much will change.


  6. Helpful (5)

    Worst place i ever worked

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Saint Catharines, ON (Canada)
    Former Employee - Customer Service Representative in Saint Catharines, ON (Canada)

    I worked at Tucows full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Occasional free food. Clean office with nice equipment.

    Cons

    Predatory and exploitative employment practices. Constant mind games played management. Harassment by management who are act especially creepy with female employees. Terrible culture though they constantly boast how good it is. Clueless. Employees who do the least work are promoted based on favoritism and no actual legitimate performance reviews.

    Advice to Management

    Full house cleaning of upper and middle management is required.


  7. Helpful (1)

    3 Great Years + 1 Horrific Year

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Web Developer in Toronto, ON (Canada)
    Former Employee - Web Developer in Toronto, ON (Canada)

    I worked at Tucows full-time (More than 3 years)

    Recommends
    Neutral Outlook
    Disapproves of CEO
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    Some terrific team members; very knowledgeable not just about technology. Photography, cycling, food, health, exercise. A very sharing community. Still in touch with many of my past colleagues. Summer and year end parties are a blast. Good health benefits.

    Cons

    Management's direction is often misguided. Even HR has frightful turnover. Management plays hurtful head games: to avoid paying severance to employees they've decided to dismiss, they start giving aggressively negative feedback in an effort to get them to resign. No recognition of employee effort.

    Advice to Management

    Stop starving divisions of resources. Allow divisions to provide input into their own direction. Show employees some respect.


  8. Helpful (2)

    An excellent company in which to gain experience, but a place that is not committed to keeping you there.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Advisor
    Former Employee - Customer Advisor

    I worked at Tucows

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Excellent ideas behind the business and some really innovative approaches to the mobile and domain industries. Very little micromanagement of your work. Commitment to customer service that is refreshing for agents who are more or less empowered. It actually feels great to have the tools to help out your customers when most companies require you to tow their line. So many of the people are awesome.

    Cons

    Lack of respect for workers by some managers. Clear inability to deal with the movement from a relatively small call center operation in support to a larger operation. Vindictive personalities mixed with a "flat management" structure make getting your job done dependent on your relationships with specific more senior/advanced employees. Poor team cohesion. Bad scheduling. Terrible training (I cannot emphasize this). Unreasonable expectations for picking up new processes without any training at all. Managers are obsessed with pumping up the company without seeing any faults at all. CSAs take the blame for company failures everyday, and are rated by customers, and judged by managers, accordingly. The NPS scores used for evaluation are not a reflective metric to assess your work output.

    Advice to Management

    Listen to your employees, boost training time, recognize hard work, be honest and upfront, give better feedback, and use your small set up and smart products to be more flexible. Your employees will have more respect for you, will find their jobs less stressful and you might have less turnover.


  9. Helpful (2)

    Customer service

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Customer Advisor in Toronto, ON (Canada)
    Current Employee - Senior Customer Advisor in Toronto, ON (Canada)

    I have been working at Tucows

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Small company with access to decision makers.

    Cons

    Employees don't have a say in anything. Feedback is recommended but not considered. Employees are treated like they don't have a life outside of the workplace. Customers first and employees maybe after.

    Advice to Management

    Listen to your employees and treat them better than you treat customers.


  10. Helpful (4)

    Sweatshop

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Tucows full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Occasional free lunches. Nice office facility with free coffee, tea, filtered water etc Decent benefits and vacation time offered.

    Cons

    No matter how fast you are working or how early you start or how much overtime you contribute its never enough. Constantly harassing people to do more. Not really appreciate of those that do. No real metrics or legitimate evaluations given by managers and vague performance feedback provided Promotions based on who are the current favorites of management, who appears to be most visibly sucking up, not who has done the most quality work. Some people hand picked for promotions without opportunity for others to apply. Horrendous communication issues within company. Lots of contradictory info scattered all over various lines of needless communication "tools". Upper Management constantly interfering and micro managing employees and even middle management who are given no real authority or trust to handle the most basic of decisions. Employees input and opinions not recognized and often decisions are made at upper manager's personal whims. HR in complete collusion with upper management and does not feel like a safe place to speak on issues though they claim 'open door' policy. Terrible and short training plan ensures new people hit the floor completely unprepared and overwhelmed with limited and stretched support. Increases attrition.

    Advice to Management

    Stop pretending you have a cool open and hip culture when in reality its classist, stale and has cliques. Stop interfering and let the people you supposedly trust do their jobs then provide constructive feedback. If you hire people for tech support make sure they at least have some technical background.


  11. Helpful (1)

    Great ideas, no execution

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Toronto, ON (Canada)
    Former Employee - Manager in Toronto, ON (Canada)

    I worked at Tucows

    No opinion of CEO
    No opinion of CEO

    Pros

    Great industry and very safe organization to work in terms of longevity. Customers are stickied to the product making it difficult to lose revenue from main revenue stream, so the stability, while can appear unstable, is very safe from going under. There are pockets of greatness within the organization that once aboard these teams the opportunities and experiences are very valuable for future development. The compensation and benefits for the staff are great, and are distributed to every level of the organization. This includes 3 weeks vacation, a great health spending account, RRSP matching plans and a shutdown during the Christmas holidays that do not reflect your personal vacation time.

    Cons

    Lack of leadership and support amongst parts of the mid-senior management team making it difficult to promote change. Organization as a whole has challenges learning from their mistakes. Half of the organization was working to win, the other half not engaged and more concerned with protecting themselves making it a challenging environment to work. Understaffed in certain departments for an organization of their reputation, callibre and ranking in the industry. Overstaffed in other areas. Slow to execute on great ideas which continuously makes them second rate when they used to be considered pioneers. That makes for a morale killing experience.

    Advice to Management

    You have great ideas, start executing and delivering in a timely manor.



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