Tucows

  www.tucows.com
  www.tucows.com

Tucows Reviews

Updated December 4, 2014
Updated December 4, 2014
18 Reviews
3.1
18 Reviews
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Tucows President, CEO, and Director Elliot Noss
Elliot Noss
12 Ratings

Employee Reviews

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  1.  

    Customer service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Customer Advisor in Toronto, ON (Canada)
    Current Employee - Senior Customer Advisor in Toronto, ON (Canada)

    I have been working at Tucows

    Pros

    Small company with access to decision makers.

    Cons

    Employees don't have a say in anything. Feedback is recommended but not considered. Employees are treated like they don't have a life outside of the workplace. Customers first and employees maybe after.

    Advice to ManagementAdvice

    Listen to your employees and treat them better than you treat customers.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  2.  

    Customer Service department needs new management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Analyst in Toronto, ON (Canada)
    Former Employee - Technical Support Analyst in Toronto, ON (Canada)

    I worked at Tucows full-time (more than 3 years)

    Pros

    -Great company for developers and engineers (but not other departments).
    -Daily fruit provided to employees
    -Great social events

    Cons

    -The management (Directors) of customer service team run the team like boot camp. Feels more like a call centre environment rather than a support environment. Not much respect or recognition is given to employees. It's their (management's) way or the highway.
    -No room for growth. If you do wish to progress in your career, you are not given a chance. Sometimes I have seen examples of employees being held back by management intentionally as they require their resources else where.
    -Company doesn't reimburse you for taking courses.
    -Horrible schedule
    -Biased reviews. No metrics to go by.
    -Always try to do more with less. Consistently understaffed.
    -Favouring some employees over others
    -Stressful environment with back to back calls.

    Advice to ManagementAdvice

    Reshuffle management. As long as the same directors are around, not much will change.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Google-esque but without much control

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Advisor in Toronto, ON (Canada)
    Former Employee - Customer Advisor in Toronto, ON (Canada)

    I worked at Tucows full-time (more than an year)

    Pros

    The people are amazing. The work culture is Google-based - shoes off, patio BBQ, foosball, social teams, and TONS of snacks. Very relaxed attitude to creativity and personality. Quick to promote and recognize talent, open communication between management and staff. Good at targeting weaknesses and actually helping the employee to improve.

    Flexibility to choose your hours and to work from home. Excellent work-life balance for those who maintain several extracurriculars.

    Again, can't say enough good things about coworkers. Friendships are maintained outside of office hours, and I've even seen a few relationships bloom!

    Cons

    This is a small company that is rapidly expanding and doesn't quite know how to. It's trying to keep small-business practices but needs to change its management operating systems to account for fast growth and change. Great for the company, less so for the management, even less for the employees who catch the brunt of the management's stress.

    The growth that the company is experiencing is leading to a few communication errors between upper and middle management, and the employees get the short end of that stick. There's a lot of stress as the number of customers grows and the number of employees stays the same.

    Training is an area that can definitely be improved upon. Not a lot of the training was actually applicable to the job, and the training was done by an outside hire who had zero experience in the actual job.

    Advice to ManagementAdvice

    Hire a trainer that knows the business; that's more important than any training credentials. Consider hiring an outside firm to consult on how to grow with control.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5.  

    Mostly enjoy being here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Tucows

    Pros

    Good culture......especially if you like food! Work-life balance is pretty good. Best part of working here is the great people. Some really dedicated, really smart coworkers.

    Cons

    Not a lot of recognition for your efforts. Very developer-centric. Doesn't seem to be a plan for career advancement in most departments.

    Neutral Outlook
    Approves of CEO
  6.  

    Relatively small company with huge ambitions, but failing frequently in operation and management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Toronto, ON (Canada)
    Current Employee - Anonymous Employee in Toronto, ON (Canada)

    I have been working at Tucows full-time (more than 5 years)

    Pros

    Nicest coworkers I've ever had, felt like a real family. I had the opportunity to acquire new skills and improve my technical knowledge.

    Cons

    Hard to deal with the very poor communication between departments. It makes you feel that there is no real, cohesive unity, as if there were three or four companies in one. Some managers I had the chance to work with deserve praises for their technical expertise and their sincere and continuous efforts to deliver great results in time, but some others need to probably go back to school and enroll in a 'business management' program.

    Advice to ManagementAdvice

    My advice to upper management: please understand that the most valuable asset a company can have is its employees!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Good company to grow career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Tucows full-time (more than an year)

    Pros

    Flexibility and ownership to pursue job tasks. Good support by managers who are encouraging and always on the lookout for me to develop in various ways.

    Cons

    Nothing much to say about cons really, its really about who you get to work with and how they support you along the way.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Amazing Culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Developer in Toronto, ON (Canada)
    Former Employee - Senior Developer in Toronto, ON (Canada)

    I worked at Tucows full-time (more than 5 years)

    Pros

    - No micro managing
    - Lots of freedom and trust in your abilities
    - Great benefits and travel opportunities
    - Fantastic inter-company opportunities to move up and increased responsibilities

    Cons

    None...I mean there are always ways to improve things, but no need to be greedy. The environment here is better than any other company I've worked at.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative in Phoenix, AZ
    Former Employee - Sales Representative in Phoenix, AZ

    I worked at Tucows part-time (more than 3 years)

    Pros

    This company is client/employee focused, you could work from home and still make decent salary.

    Cons

    It is completely commission based, if you strive hard to develop a disciplined approach to sales you will make it, entry level sales agent will find it difficult to breakeven without much experience in this job.

    Advice to ManagementAdvice

    management should consider paying some form of salary/commission and invest in more training for the entry level recruits

    Recommends
    Neutral Outlook
  10. 1 person found this helpful  

    An excellent company in which to gain experience, but a place that is not committed to keeping you there.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Advisor
    Former Employee - Customer Advisor

    I worked at Tucows

    Pros

    Excellent ideas behind the business and some really innovative approaches to the mobile and domain industries. Very little micromanagement of your work. Commitment to customer service that is refreshing for agents who are more or less empowered. It actually feels great to have the tools to help out your customers when most companies require you to tow their line. So many of the people are awesome.

    Cons

    Lack of respect for workers by some managers. Clear inability to deal with the movement from a relatively small call center operation in support to a larger operation. Vindictive personalities mixed with a "flat management" structure make getting your job done dependent on your relationships with specific more senior/advanced employees. Poor team cohesion. Bad scheduling. Terrible training (I cannot emphasize this). Unreasonable expectations for picking up new processes without any training at all. Managers are obsessed with pumping up the company without seeing any faults at all. CSAs take the blame for company failures everyday, and are rated by customers, and judged by managers, accordingly. The NPS scores used for evaluation are not a reflective metric to assess your work output.

    Advice to ManagementAdvice

    Listen to your employees, boost training time, recognize hard work, be honest and upfront, give better feedback, and use your small set up and smart products to be more flexible. Your employees will have more respect for you, will find their jobs less stressful and you might have less turnover.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Intense high pressure work environment with great people and good management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Toronto, ON (Canada)
    Former Employee - Anonymous Employee in Toronto, ON (Canada)

    I worked at Tucows full-time (more than 3 years)

    Pros

    Small enough to be nimble. Large enough to make a difference and pays decently though could be better. Entrepreneurial spirit in the company. Good CEO.

    Cons

    Unrealistic growth goals, quarter to quarter thinking. High employee turnover.

    Advice to ManagementAdvice

    Treat your people better. Improve their pay.

    Recommends
    Positive Outlook
    Approves of CEO

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