Tufts Health Plan

www.tuftshealthplan.com
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Tufts Health Plan Reviews

Updated February 5, 2015
Updated February 5, 2015
60 Reviews
3.4
60 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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James Roosevelt Jr.
43 Ratings

Review Highlights

Pros
  • Great deal of flexibility to accommodate work-life balance but that's why the pace things get done is slow (in 6 reviews)

  • There are good benefits and Time off is generous (in 5 reviews)


Cons
  • It's very hard to move internally once you're in a position, because there is very little turn over (outside of the call center) (in 3 reviews)

  • The Systems are outdated and are older than I am, this can make for some issues with getting work done (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Best Place I've Ever Worked

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager, Operations
    Current Employee - Manager, Operations

    I have been working at Tufts Health Plan full-time (more than 3 years)

    Pros

    Incredible employees that are very knowledgeable and willing to work across teams and functions. The company definitely recognizes and rewards high performers, and compensation is very generous. The campus is beautiful and has all the comforts you could want, such as a dry cleaner, cafeteria, UPS drop-off, BofA ATM, etc.

    Cons

    A very heavy workload, and the campus can be a little tricky to get to from different parts of the city.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Middle of the Road

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Quality Assurance Analyst in Watertown, MA
    Current Employee - Quality Assurance Analyst in Watertown, MA

    I have been working at Tufts Health Plan full-time (more than 3 years)

    Pros

    Flexible work schedule if your not in the call center. Work life balance is great, you rarely bring work or stress home. Benefits are great and there is on site gym, cafe, dry cleaner etc.

    Cons

    Management doesnt really know what they are doing. Its hard to move up because of work politics

    Advice to ManagementAdvice

    Listen to your employees and cut the dead weight.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    A great learning opportunity for those trying to break into the healthcare industry.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative

    I have been working at Tufts Health Plan full-time (more than 3 years)

    Pros

    Very Diverse. Have diverse council to celebrate all holidays and nationalities. Keeps employees involved in company events as well as celebrations on a job well done. Excellent benefits. Promotes and encourages job growth within company.

    Cons

    Communication issues between the departments. Policies are prematurely implemented before throroughly reviewed. Too many "gray area" policies. Some managers lacks consistancies in work flows. Others lack accurate information.

    Advice to ManagementAdvice

    Send a daily update to ALL employees so new information is not surprising and confusing. Let all learn basic information about how policies work and not the basic general minimum. Try to question the ideas people have instead of just going with it.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Good Place to Get Your Foot in the Door (or Coast Through a Career)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Actuarial Analyst in Watertown, MA
    Former Employee - Actuarial Analyst in Watertown, MA

    I worked at Tufts Health Plan full-time

    Pros

    1. Creative benefits to keep you healthy: In-house gym ($), subsidized salad bar, in-house Nurse Practitioner, fitness competitions; in-house massage and acupuncture ($)
    2. Good communication from corporate leaders
    3. Relaxed work atmosphere
    4. Free garage and bicycle cage

    Cons

    1. Actuarial Department lacks leadership
    2. Dept always looking to hire talented analysts (so they don't have to do training), but doesn't have much to offer for talented workers. You are hired to copy and paste numbers into the same report each month. Good people quickly move along, while those who lack drive linger on.
    3. When analysts offer ideas to improve department, department management makes excuses and, in one instance, a leader literary started crying
    4. Department management communicates that analysts are not important (consistently running 20 minutes late to each meeting; forgetting to announce new employees to department; taking months to recognize exam success and actuarial credentialing; scheduling a call during a presentation that they(!) and their reports are giving to the department)
    6. Department doesn't place importance in developing communication and leadership skills in actuaries
    7. Department professes to have a rotation program, but does not want to be inconvenienced. In a few rare cases, have accommodated requests to move to a new position.
    8. Some actuarial analysts report to non-actuaries and so do not get the type of development that comes from interacting frequently with an experienced actuary

    Advice to ManagementAdvice

    I appreciate the effort you put into communicating with the company. And despite all the complaints about the benefits, I think that you have done a very good job in providing a balanced benefits package. You can expect more people leadership from your top actuarial management.

    Recommends
    Negative Outlook
    Approves of CEO
  6.  

    pretty good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Watertown, MA
    Current Employee - Anonymous Employee in Watertown, MA

    I have been working at Tufts Health Plan

    Pros

    open door policies, friendly co-workers and manager

    Cons

    Sometime career wise you can get stuck depending on what department you're in. Some people are in management and supervisor roles that REALLY should not be

    Advice to ManagementAdvice

    work on employee career growth, your employees will like you more and respect you more

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Member Service Representative in Watertown, MA
    Current Employee - Member Service Representative in Watertown, MA

    I have been working at Tufts Health Plan part-time (less than a year)

    Pros

    Great company to work for. Free parking, onsite gym/massage/acupuncture; growth possibility very high

    Cons

    Earned time includes holiday? Really? Everything comes out of your accrual time, vacation, sick time, holiday ect..

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    Tufts

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Tufts Health Plan full-time

    Pros

    There are good benefits and Time off is generous

    Cons

    no room to grow or transfer

    Doesn't Recommend
  9.  

    They like to shift the blame

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Tufts Health Plan

    Pros

    Your co-workers tend to be friendly. They give you ample opportunities to learn new skills, even the basics like Word/Excel/Access. The pay is pretty good.

    Cons

    For Medicare Preferred, they like to shift blame on delays to those that don't have any control over aspects being delayed. This tended to be upper management within the division. The lack of communication between departments causes issues for those on the front lines. Claims processing is archaic, and that leads to issues with members and providers.

    Advice to ManagementAdvice

    Complete replacement from directors downward for all supervisory positions. Invest updated claims processing software.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Unstable Management, lots of turnover and some replacement managers are not fit for their job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Tufts Health Plan (more than 5 years)

    Pros

    Convenient location and hours. They have a gym on site, parking garage, close to the mall, 401k match, nice cafe

    Cons

    Poor Management, once in member services, hard to get out and move to another department Very clicky, micromanaged

    Advice to ManagementAdvice

    Don't take everything at face value. Occasionally double check managers decisions and reasoning for them. Some employees there should have been gone along time ago. Some of your really good employees have been let go for made up reasons

    Doesn't Recommend
    Approves of CEO
  11. 2 people found this helpful  

    Excellent company to work for. Treat employees very well. Great morale and good pay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Anonymous Contractor
    Former Contractor - Anonymous Contractor

    I worked at Tufts Health Plan as a contractor (less than a year)

    Pros

    Excellent benefits. Management was very friendly and you'll see the CEO walking around. Very open door policy.

    Cons

    Health insurance isn't very exciting...however, the management and other employees keep it interesting and exciting.

    Advice to ManagementAdvice

    None.

    Recommends
    Approves of CEO

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