Tumi Reviews

Updated July 27, 2015
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3.4
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Recommend to a friend
Approve of CEO
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Jerome S. Griffith
35 Ratings

Pros
  • 370,000 as a PART-time sales associate in one year (in 3 reviews)

  • Unlike most retailers there actually seems to be a work life balance (in 2 reviews)

Cons
  • Upper management not supportive (in 10 reviews)

  • Hours are not true full time and it is the most boring job I've ever had (in 4 reviews)

More Pros and Cons

63 Employee Reviews

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  1. Great atmosphere

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Ontario, CA
    Former Employee - Sales Associate in Ontario, CA

    I worked at Tumi

    Pros

    Coworkers were friendly and management was great. Made working there a whole lot easier. A lot of opportunities to move up and they train you well.

    Cons

    Worked during Christmas season and it was real busy. It was a bit difficult to help everyone that came through the doors.


  2. Associate Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate Manager in San Antonio, TX
    Former Employee - Associate Manager in San Antonio, TX

    I worked at Tumi full-time (More than a year)

    Recommends
    Negative Outlook
    Approves of CEO
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    Pay is good for retail, hours where generally flexible. I worked there through college and had a pretty positive experience. Would certainly recommend it for other students

    Cons

    There was a ton of drama between other managers. sometimes the manager was a pushover and would pretty much let an employee tell him what the hours were going to be for their next schedule. It was advantageous for whoever was next to him when he was making schedule

    Advice to Management

    upper management from the DM and up....there was a lot of bickering and turnover in these ranks. I think there should be more room for managers to pull through sales lulls in their area. Also, firing is not always the best way to handle things among your ranks. i would have never taken an upper management job for this reason.


  3. Helpful (2)

    Assistant Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Manager
    Former Employee - Assistant Manager

    I worked at Tumi full-time

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    The company is flexible to your personal needs, such as days off, for the most part. Most co-workers were easy to get along with. They pay fairly well for a retail position. Most of the customers are awesome to work with. CEO has a good outlook and means well.

    Cons

    Corporate managers strike me as having never actually worked retail, handing out unachievable directives. Their PTO system is ridiculous, use it or lose it. Also, the individual store's payroll is charged for employee vacations making impossible to earn points for month on payroll if anyone takes more than 2 days off. Forced time off. Militant time and attendance policies, including the store manager being able to fire you for clocking in 1 minute late. Micromanaging is incessant. I felt bored, stupid and useless the whole time I worked for the company, especially after they transferred me to another location....nothing was ever good enough.

    Advice to Management

    Be a little more selective when choosing your retail Store Managers and maybe there wouldn't be so much turnover. Don't promise full time hours when you can't make it happen.


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  5. A work in progress

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager
    Former Employee - Store Manager

    I worked at Tumi

    Doesn't Recommend
    Approves of CEO
    Doesn't Recommend
    Approves of CEO

    Pros

    Great product & Great people

    Cons

    Upper management is like "clique" if you have not worked for Coach in past good luck trying to get promote pass a Store Manager


  6. Helpful (1)

    Great to train you how to sell. Toxic for the long term.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - General Manager
    Former Employee - General Manager

    I worked at Tumi full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Their product and selling training was excellent. I would almost recommend working for this company for 6 months just as a way to learn how to sell and what great product training looks like. The Full Price luggage was very well made and functional as well as their briefcases which made both product categories relatively easy to sell.

    Cons

    Tumi has a very toxic corporate environment. There is a clique that works in the corporate offices that if they don't like you you're done. Doesn't matter what numbers you put up. Don't get on their bad side. Unrealistic sales growth expectations for a luggage brand as well. When the product is as well made as it is you don't need to replace it very often. Men; which make up the majority of the Tumi customers don't generally need multiple bags either.

    Advice to Management

    Structure payroll between Full Price and the Outlets based on the client/staff hour ratio. They want the same standards of selling between Outlets and Full Price but allocate Full Price twice the amount of payroll.


  7. Horrible management.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Las Vegas, NV
    Former Employee - Sales Associate in Las Vegas, NV

    I worked at Tumi part-time

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Scheduling is done so far in advance. It's great for making plans outside of work.

    Cons

    Store management is awful. There's no fluidity in the management whatsoever. I've worked in some major companies that work well with new hires but there are so many complications when you begin. That aside I didn't appreciate the talking down of my daily work. Instead of actually being encouraging to the staff the managers did so much that belittled all of the associates. If you have a family emergency forget about it, you're forced to work through it because they're short staffed and don't care to what's going on in your life.

    Advice to Management

    Please follow up with the sales associates. There's a lack of communication between the store managers and sales associates. It's quite sad to see an ASM fight with PT sale associates over customers.


  8. Great company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Bloomington, MN
    Current Employee - Anonymous Employee in Bloomington, MN

    I have been working at Tumi full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    You are not a number in this company. They give you strong toosl to succeed. They give you extensive training.

    Cons

    There is not a lot of room for advancement.


  9. Associate Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Tumi part-time

    Pros

    Tumi is a fabulous place to work. There is no commission so there is no competition amongst staff. You get to be inspired on a daily basis, meeting people from all over the world.

    Cons

    Small Staff but you work independently and build strong relationships with clients. Overall there are really no cons.


  10. ASM

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Tumi full-time

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great product, product knowledge and training. Product is carefully thought thru and it has a great warranty and great support from the company

    Cons

    As most retail jobs you are in the good side as long your supervisor likes you, if not then be ready to leave or they will make you leave. Sad but true.

    Advice to Management

    Look into your team performance not how much they try to make you like them.


  11. Helpful (1)

    Public Company Run Like A Family Business

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Tumi full-time (More than 3 years)

    Recommends
    Negative Outlook
    No opinion of CEO
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    Great brand ... Decent discount ... Laid-back office culture

    Cons

    Very, very political ... Lots of cliques ... Limited growth potential

    Advice to Management

    Charge management with working to make their subordinates better. A good manager is focused on growing his/her team, finding their strengths and assisting them with tackling their weaknesses. Management should realize if their subordinates succeed, they too succeed.



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