Twitter Reviews

Updated October 12, 2014
Updated October 12, 2014
183 Reviews
4.3
183 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Twitter CEO Dick Costolo
Dick Costolo
165 Ratings

Review Highlights

Pros
  • Team meetings on the roof are the best, great teamwork and a lot of smart people (in 22 reviews)

  • There are lots of smart people, interesting things to work on, and great food (in 17 reviews)


Cons
  • Still some growing pains despite the size of the company (in 13 reviews)

  • Distributed office can sometimes feel disconnected from the HQ in San Francisco (in 7 reviews)

More Highlights

Employee Reviews

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  1. 2 people found this helpful  

    DREAM JOB

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Sourcer in San Francisco, CA
    Current Employee - Technical Sourcer in San Francisco, CA

    I have been working at Twitter full-time (more than an year)

    Pros

    Hands down this is the BEST place I've ever worked. Twitter allows for personal growth as well as career growth. The greatness of the company is found in the caliber of the people that work there. Everyone is insanely smart and humble.

    Cons

    The company is getting a big big....

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Chaotic and energetic

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Software Engineer
    Current Employee - Senior Software Engineer

    I have been working at Twitter full-time (less than an year)

    Pros

    Good engineering-driven culture with plenty of smart, energetic people who are eager to do great things. Company culture is surprisingly mature and driven, with a strong focus on the customer and the employees.

    Cons

    The company is growing fast and has plenty of technical debt. It can be chaotic at times, and occasionally frustrating. Leadership changes are frequent and brutal. All of this, though, doesn't affect the day-to-day of most engineers, as far as I can tell.

    Recommends
    Positive Outlook
    Approves of CEO
  3. 5 people found this helpful  

    Middle management crapshoot

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at Twitter full-time (more than an year)

    Pros

    The food's decent (although the snacks aren't really that good). People at the base level are decent and sharp. Fair number of celebrity visits, although it trends heavily towards entertainment celebrities and invites and access are controlled by a pretty tight clique.

    Cons

    All open plan, all the time. Office environment is rows of long tables, of which you get 2/3 a table and a small rolling cabinet. There is no privacy unless you reserve a conference room. Projects fight for spaces away from heavily trafficked corridors and people fight within projects for seats next to windows and away from corridors. Great if you like that layout style, but no consideration if you don't.

    Middle management is like playing Russian roulette. Read the low rated reviews, and you'll see bad middle management is the most common complaint. And since it's policy that no manager have more than 10 direct reports, there's a lot of middle managers. I've had the misfortune to have several managers here who were among the worst I've ever had.

    If you get a bad manager, you need to tough it out (and brown nose) while discreetly arranging to transfer projects. Neither the next level of management nor HR pays any attention to complaints about managers (save perhaps for diversity related issues). Saying, and giving examples of how, a manager doesn't know what they're doing is ignored. If a manager takes a dislike to you, unless you're truly irreplaceable, you're in trouble; they've even fired people just days before the vesting cliff who seemed to be doing a good job.

    While CEO Costello seems a nice enough guy, it's unclear if he's really up to being CEO. There's been a huge amount of turnover at the upper levels, possibly indicating a hiring problem, and the company as a whole, while not completely directionless and drifting, doesn't really have a strong sense of where it's going or how to approach its problems. And there's a definite disconnect between Twitter's supposed culture and values and how a not insignificant amount of middle management acts. Hackweeks, which have been reduced, result in many potentially useful prototypes that then never get followed up on.

    Advice to ManagementAdvice

    Actually listen to complaints about middle managers. This includes an overhaul of how HR approaches it. Figure out directions for the company and focus on them.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 5 people found this helpful  

    inconsistent management, victim of a bad acquisition

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Twitter (more than 3 years)

    Pros

    strong brand, good food, nice workplace

    Cons

    twitter is a circus. it's still trying to find its identity. lots of politics. it's run by ex-googlers who favorite each other.

    Advice to ManagementAdvice

    stop fixating on user growth and make the product better.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  6. 4 people found this helpful  

    Leadership vacuum with no clear long term strategy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Twitter full-time (more than 3 years)

    Pros

    There are some brilliant people working there, great product but niche audience, great food.

    Cons

    Management churn and recent hires from bigger companies creating a very bureaucratic and political environment. Company is losing its entrepreneurial edge and people because of this . Would advise others who want to be in social media to join a company with a stronger business model and less politics.

    Advice to ManagementAdvice

    Simplify the product and have faith in the people you have on staff versus looking for outside folks to bring the answers to your gaps in strategy.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    Very good so far

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Staff Software Engineer in San Francisco, CA
    Current Employee - Staff Software Engineer in San Francisco, CA

    I have been working at Twitter full-time (more than an year)

    Pros

    Overall, in many ways like Google at ~2004-2005 - but, fortunately, more relaxed. There is enough "green field" work, though less than 16 months ago when I joined. People are pretty energetic and motivated, but, fortunately, not up to the point of being aggressive or creating hierarchical cults. The overall culture is still in many ways engineer-driven. There is free food (very good) and even free beer :) Vacation policy is more or less "get as much as you need, provided it's ok with your manager". There is a free shuttle to the Bay Area... and, oh, yes - the IPO worked very well for employees, as far as I can tell.

    Cons

    It's difficult to find high-quality engineers and especially managers these days. I feel like the two managers added recently to my extended group are not extremely technically sharp. Also, I feel like occasionally the management in different parts of the company is unable to make a firm decision in one area or another, and lets things drag on their own for too long.

    Advice to ManagementAdvice

    Don't lower the hiring bar. And encourage or even force competent managers to be more decisive. Some solution is usually better than no solution, and broken windows that stay broken for months aren't great.

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    make a big impact

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Twitter full-time

    Pros

    Still growing and opportunity to make a huge impact with great teams.

    Cons

    Can feel a bit silo'd at times but that's to be expected with a company at this size.

    Advice to ManagementAdvice

    I think they are doing a great job.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Good so far

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Software Engineer in San Francisco, CA
    Current Employee - Senior Software Engineer in San Francisco, CA

    I have been working at Twitter full-time (more than an year)

    Pros

    Smart people and good benefit

    Cons

    A lot of organization changes.

    Recommends
    Approves of CEO
  10.  

    Awesome company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Financial Analyst in San Francisco, CA
    Current Employee - Senior Financial Analyst in San Francisco, CA

    I have been working at Twitter full-time (more than an year)

    Pros

    Everything is really great at Twitter. The benefits, people, impact, everything.

    Cons

    I cannot think of anything to put here as a con.

    Advice to ManagementAdvice

    Keep it up

    Recommends
    Positive Outlook
    Approves of CEO
  11. 32 people found this helpful  

    Meh.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Twitter

    Pros

    There are two pluses to working at Twitter that I think no one would disagree with: 1) the free food is delicious. Lance, in the SF office, is a magician and cooks up great stuff. Really, the whole facilities team is great and they don't get enough credit from senior management on how great a job they are doing 2) it's pretty fun working at a company with such pop culture relevance. Going home at night and seeing something on the news about what happened on Twitter today - that's fun. You'll also see an occasional famous person wandering around the SF office.

    Cons

    They've gone from a mission-driven company, back when Jack was present in the building, to an ad-driven business. It's less about Twitter being a force for good, or changing the way we communicate, and more about ad revenue and users who can drive up ad revenue. All the news that is deemed exciting is about things like partnerships with obscure ad tech companies that will somehow garner the company more ad revenue or eyeballs on ads. Beyond that somewhat depressing purpose shift internally, there are a few things for candidates to be mindful of:

    1) There is a high saturation of ex-Googlers at Twitter. Apologies if you are one of them. These well-meaning people come from a place where they had heated toilet seats, for starters. What they're use to translates into a fairly large entitlement mentality and a relatively singular way of thinking.
    2) The egos are through the roof in the R&D leadership ranks. The Product and Eng orgs are currently led by alpha ex-Googlers. Conversations with them usually go like this: "I can't possibly be wrong so whatever you're saying better align to what I'm saying." This, and #1, may be impacting innovation in a negative way. On that note....
    3) Arguably, the hackweeks are smoke and mirrors. All the great ideas that come from this (very fun, now less frequent) event go immediately in the filing cabinet, with an occasional exception.
    4) The leadership churn at the top is out of control. One hypothesis: as soon as you do well and get within the upper ring, you're now seen by the eye of sauron. If you are a contrarian or the differing voice in the room, you will wither under the intensity of sauron's gaze and either be pushed aside or find yourself outside. Ponder the causation of this, ponder the role the CEO plays, ponder how narcissism correlates to all that, and you might be nearing an understanding of what's happening here.
    5) "Editing teams" - it's hard to believe this was a mantra that actually came out of someone's mouth. Just stating the obvious here: a focus on firing people, as a means to a company being successful, is reprehensible. I'm hopeful this ill-advised philosophy has been dropped.

    Advice to ManagementAdvice

    Foster more diversity in hiring and in the leadership ranks. A female leader (VP level) in the R&D org would be a good start.

    Doesn't Recommend
    Disapproves of CEO

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