U-Haul Reviews

Updated April 10, 2015
8 reviews filtered by
  • Houston, TX Area
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3.7
8 Reviews
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U-Haul CEO Joe Shoen
Joe Shoen
3 Ratings

8 Employee Reviews

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  1. Great job for a college student

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Houston, TX
    Current Employee - Customer Service Representative in Houston, TX

    I have been working at U-Haul

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    .Schedule Flexibility
    .Cool uniforms/nice jacket
    .Relaxed job, not stressful

    Cons

    .Only part-time hours, no fulltime
    .Lots of online courses
    .Alot of work for average pay

    Advice to Management

    Give more incentives and raises with each certification

  2. customer service rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in League City, TX
    Current Employee - Customer Service Representative in League City, TX

    I have been working at U-Haul part-time (more than a year)

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    good exercise, flexible work schedule

    Cons

    stressful if a busy location, must work in weather, often working alone while customers pile up, lots of information to learn, no benefits, pay is minimum wage, They don't care about employees only the bottom line

    Advice to Management

    consider not paying the legal minimum

  3. A Great Company with Great Benefits!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - General Manager in Houston, TX
    Current Employee - General Manager in Houston, TX

    I have been working at U-Haul full-time (more than 3 years)

    Positive Outlook
    Positive Outlook

    Pros

    Great Benefits, flexible work schedule, challenging environment.

    Cons

    Salary not as high as it should be for the amount of work expected, customers can be ruthless with their expectations and get very angry because they are moving and stressed out, the IT department always makes computer updates that crash and take down the computers at the worst possible times (especially just before the summer moving season!).

    Advice to Management

    Overall management is good if you follow policies and procedures and your store is profitable.

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  5. Helpful (1)

    Long hours, endless to-do lists

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - General Manager in Houston, TX
    Former Employee - General Manager in Houston, TX

    I worked at U-Haul full-time (less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Work your own property, meet a lot of nice people, help relieve moving stress, qualifying for monthly bonus is a plus, apartment and utilities are provided

    Cons

    Working 12-13 hour days, have to work weekends and holidays, health insurance has high deductible, outside work in extremely hot conditions, endless to-do lists from MCP, getting phone calls from storage customers in the middle of the night, having multiple one way trucks dropped off on property overnight, house keepers that make their own schedule and upper management - when questioned - says they have been with us a long time so we're lenient with their hours/days,

  6. Helpful (1)

    Area Field Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Area Field Manager in Houston, TX
    Former Employee - Area Field Manager in Houston, TX

    I worked at U-Haul full-time (more than 8 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Field support was ok. The dealer's within the route for the most part were an extended family, and the company benefits were good.

    Cons

    Local management constantly pulled you off of what you were doing to address something that could have waited which simply created more work. Long hours for little pay

    Advice to Management

    Markeing Company Presidents have to much freedom to add to the Area Field Manager's or General Manager's work, which is in direct contrast to company policy. Usually at the request of their supervisor or Area District Vice President. The quality of the work done is poor and simply has a trickle down effect to customers, and company employees.

  7. Helpful (2)

    Eventful, challenging, rewarding

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Rental Clerk in Houston, TX
    Former Employee - Rental Clerk in Houston, TX

    I worked at U-Haul part-time (more than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Meeting new people. Helping people.

    Cons

    Can't always satisfy every customer.

    Advice to Management

    Always have a manager onsite.

  8. Fun.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Pilot in Houston, TX
    Current Employee - Pilot in Houston, TX

    I have been working at U-Haul

    Recommends
    Recommends

    Pros

    Good schedule and good airplane to fly

    Cons

    Pay needs to be upped to industry standards or better.

  9. Helpful (3)

    Okay job, but.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - General Manager in Houston, TX
    Current Employee - General Manager in Houston, TX

    I have been working at U-Haul

    Pros

    Excellent benefits for full time employees once you are eligible.
    U-haul is nationwide so plenty of opportunities to work for U-haul

    Cons

    Low paying job for the work that is expected.
    Lack of formal training for employees.
    Management of the company is somewhat old school and stereotypical, there tends to be the idea that females belong in certain rolls within the company and males belong in others.

    Advice to Management

    Pay people better or lighten the workload some how. Also come up with some type of formal training program for general managers

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