U-Haul Reviews in Phoenix, AZ

Updated September 25, 2014
Updated September 25, 2014
242 Reviews
3.2
242 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
U-Haul CEO Joe Shoen
Joe Shoen
105 Ratings

Review Highlights

Pros
  • Ability to work from home, free turkey for Thanksgiving, great work/life balance (in 23 reviews)

  • some of the other reviews say that part time doesn't get benefits but you do (in 14 reviews)


Cons
  • Will only give you part time hours even if you don't need health insurance (in 17 reviews)

  • Upper management not asking enough question upon dismissal of employee (in 15 reviews)

More Highlights

43 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Organized, forward thinking company, work from home!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - E-Sales & Reservation Agent in Phoenix, AZ
    Former Employee - E-Sales & Reservation Agent in Phoenix, AZ

    I worked at U-Haul part-time (less than an year)

    Pros

    Benefits, easy bonuses paid, great training. great pay for the work. Fun to talk to people from all over the states and Canada. Legit work from home job, with appropriate training and pay.

    Cons

    only con was having to work long weekend shifts. Some of the software was redundant and made for a messy screen of open windows.

    Advice to ManagementAdvice

    Be more "available"

    Recommends
    Positive Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care in Phoenix, AZ
    Current Employee - Customer Care in Phoenix, AZ

    I have been working at U-Haul part-time (more than an year)

    Pros

    You get to work from home

    Cons

    You get abused by customers but your manager never seem to listen to those calls just the one where you forgot to say "Sir".

    Advice to ManagementAdvice

    Praise your employees for good work instead of always saying "You did ok,but (and listing a bunch of frivolous things)"

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  3. 2 people found this helpful  

    Account Coordinator

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Coordinator in Phoenix, AZ
    Former Employee - Account Coordinator in Phoenix, AZ

    I worked at U-Haul full-time (more than 3 years)

    Pros

    Employee Cafeteria serves good affordable food.

    Cons

    Always hire from within which should be a good thing, but people have been here so long they have no idea how a "normal" company works. These long timers could never make it anywhere else.

    Extremely heavy workload and employees are not valued.

    Other than the work from home reservation jobs I wouldn't wish a job at U-Haul on my worst enemy.

    Advice to ManagementAdvice

    These "long timers" have no clue how to manage. Its 2014, start running this place like a modern company.

    Spend the money to hire top notch programmers who can update the severely outdated programs employees are forced to use.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Overall a good company

    Former Employee - Customer Service Representative in Phoenix, AZ
    Former Employee - Customer Service Representative in Phoenix, AZ

    I worked at U-Haul part-time (more than an year)

    Pros

    Ability to work from home, free turkey for Thanksgiving, great work/life balance

    Cons

    working hourly + commission can be difficult at times

  6. 3 people found this helpful  

    Run!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Accounting in Phoenix, AZ
    Current Employee - Accounting in Phoenix, AZ

    I have been working at U-Haul full-time (less than an year)

    Pros

    Above average salary for accounting jobs in Phoenix. Cafe in one of the towers that has affordable, delicious food.

    Cons

    Parking is several blocks away. It takes 3-5 years to get in the garage which HR doesn't tell you when you interview. The department I am in is full of negative, back biting people who openly talk about each other. The workload is heavy, lots of emergencies and angry people calling. I've worked every weekend since I started and since I'm salaried don't get anything extra. Co-workers use the F word like it is a regular word to use at work. Also the buildings are really old so no sinks in the breakrooms and the bathrooms are old and smell.

    Advice to ManagementAdvice

    Get rid of the dead weight. A lot of the people who have been with the company 15 years or more wouldn't last at any other company.

    Doesn't Recommend
    No opinion of CEO
  7.  

    Project Coordinator Assistant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Coordinator Assistant in Phoenix, AZ
    Current Employee - Project Coordinator Assistant in Phoenix, AZ

    I have been working at U-Haul full-time (more than 3 years)

    Pros

    Great benefits and great people to work with besides the construction department

    Cons

    The construction department is not like the rest of the company and if they feel your going to leave they just fire you. Bad moral in that department.

    Doesn't Recommend
    Neutral Outlook
  8.  

    Family Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - UCC in Phoenix, AZ
    Current Employee - UCC in Phoenix, AZ

    I have been working at U-Haul full-time (more than 5 years)

    Pros

    This company does everything they can to make the employee feel involved and appreciated. They make you feel like part of a family. (good or bad)

    Cons

    Favoritism is all around. Hard to get promoted unless you know someone. Every one here has worked for 10-20 years so they know each other. A new person has a hard time getting moved up.

    Advice to ManagementAdvice

    Practice what you preach. Its not okay to treat your friends one way and other employee's friends another.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Stress Free

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Road Side Assistance in Phoenix, AZ
    Former Employee - Road Side Assistance in Phoenix, AZ

    I worked at U-Haul part-time (less than an year)

    Pros

    Work from home and use a personal computer.
    Very little stress...as long as you pay attention to the training you wont have any problems
    Managers can be strict but are willing to answer any question you may have

    Cons

    Part Time only for work from home
    No Benefits for Part Time
    You don't get paid time off so if you need a day off make sure you can afford to lose that days pay

    Recommends
    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Upper management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Program Manager in Phoenix, AZ
    Current Employee - Program Manager in Phoenix, AZ

    I have been working at U-Haul full-time (more than 10 years)

    Pros

    Not much pros except for insurance was pretty good.

    Cons

    Very, very low pay for all the work that you do.

    Advice to ManagementAdvice

    Upper level management needs to learn to get along, and get rid of the bully like mentality.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11.  

    Great! I really loved working for this company.

    Former Employee - E-Sales & Reservation Agent in Phoenix, AZ
    Former Employee - E-Sales & Reservation Agent in Phoenix, AZ

    I worked at U-Haul as a contractor (less than an year)

    Pros

    Work from home, base pay plus commissions, easy system navigation, great call volume.

    Cons

    no flexibility in work schedules, base pay rate, lack of assistance from leadership

    Advice to ManagementAdvice

    Consider being more flexible with schedules, increase base pay rate, and be more assisting and helpful to your employees.

U-Haul Photos

Trailer bay / Hitch Installation Bay
Store front 2009
Hitch Racks

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