U-Haul Reviews

Updated September 2, 2015
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3.0
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U-Haul CEO Joe Shoen
Joe Shoen
37 Ratings

Pros
  • Work from home and great earning potential (in 23 reviews)

  • some of the other reviews say that part time doesn't get benefits but you do (in 14 reviews)

Cons
  • Pay should be higher even for part time (in 19 reviews)

  • Mental torture at all times from upper management (in 17 reviews)

More Pros and Cons

75 Employee Reviews

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  1. Working from Home

    Former Employee - Dealer Sales in Phoenix, AZ
    Former Employee - Dealer Sales in Phoenix, AZ

    I worked at U-Haul (More than a year)

    Pros

    You get to work from home. You get paid for every reservation you make and you get bonuses for being compliant with their script.

    Cons

    Customers can be very abusive depending on the situation and what you are able to help them with. You have to follow a script to the tee.

    Advice to Management

    If an employee gets the reservation or is able to help a customer without using the precise script that should be allowed. The script doesn't always work for everyone.


  2. What a horrible experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Work From Home Reservations Agent in Phoenix, AZ
    Former Employee - Work From Home Reservations Agent in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at U-Haul part-time

    Pros

    You can make good money if you are completely heartless. The benefits seemed ok.

    Cons

    The training was ridiculous. For the first week we sat and had literally hundreds of pieces of info thrown at us in a webinar. Then tested, which was open book , so easy. The second week there was a different person, who would be a SENIOR agent when I was done with training. She talked more about herself and her kid than anything else. Then tested us on things she hadn't even gone over with us. When you tried to ask any questions she would shut you down and make you feel stupid for asking. The third week they threw you on the phones, alone. They said you could instant message people with questions but usually the responses came 5-10 minutes after the callers hung up. The fourth week, they threw you on the phones and interrupted several times. Look if you don't care how you treat people this is the job for you. The want you to get reservations, credit card #'s, period. They have interoffice competitions among the managers and also pay you for the amount of reservations you get. But if someone won't give you their credit card because they want to know if they can pick up at a location near them, and you jump ahead to see for them without pressing for that credit card a second time, they will pull you off the phones immediately. This company is about $. Period. They don't care about the customers. All of the bad reviews online from the customers are real., And I'm sure the same 'culture' reaches down through the whole company. The just don't care. If someone has a lot of questions and needs options I was told by this same senior agent, set a timer for 4 minutes and if you don't have that credit card, move on. Another words bum rush them off the phone.

    Advice to Management

    If you give good customer service the reservations will come. Allow your reservation agents to focus on helping the customers instead of focusing on insisting on credit card #'s. And OMG listen in on what the senior agents are doing to your trainees. Why do you think your turnover rate is so high? The training is practically useless and then you have one person saying one thing, another the exact opposite. Also, have a trainee sit with someone who is actually taking calls for a day or two. That would be helpful.


  3. Great Part time job while going to school

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Center Sales Representative in Phoenix, AZ
    Current Employee - Center Sales Representative in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at U-Haul part-time (More than a year)

    Pros

    The pay and benefits are pretty good. My manager is great. I get to work from home which is a huge plus. The permanent employees are great. They all take pride in their work.

    Cons

    The only down side is when they hire seasonal employees so many just don't seem to care about the job which makes it harder on the people who actually care about our jobs and the company.


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  5. Helpful (1)

    At home positions

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Storage Customer Service in Phoenix, AZ
    Current Employee - Storage Customer Service in Phoenix, AZ
    Recommends
    Negative Outlook

    Pros

    Not dealing with corporate. Being at home or wherever you have Internet connection.

    Cons

    Working everyday like its full time. Inexperienced managers. Monitoring and very critical on every part of your interaction with customers pay.

    Advice to Management

    Get some with experience who knows how to lead teams.


  6. Creative Services Specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Creative Services Specialist in Phoenix, AZ
    Current Employee - Creative Services Specialist in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at U-Haul (More than 3 years)

    Pros

    great work-life balance, great co-workers, good benefits

    Cons

    need to provide more opportunity for advancement


  7. Customer Service Representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Phoenix, AZ
    Former Employee - Customer Service Representative in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Perfect summer job for students, you can work from home

    Cons

    During the summer all part-time customer service employees are scheduled full time hours as needed.

    Advice to Management

    Never make your employees feel your bothering them, even at your busiest point provide your support in any minimal way.


  8. Helpful (1)

    Software Engineer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer/Programmer Analyst in Phoenix, AZ
    Former Employee - Software Engineer/Programmer Analyst in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    There aren't any. Do not work for the Software Deparment at U-Haul.

    Cons

    The pay is well below the market rate. The technology is far date. The software is very poorly written so it is a maintenance nightmare. There is no opportunity to advance. Not a good work environment. Only two weeks of vacation for 10 years of service. Management is very inflexible and will throw you under the bus. Medical Insurance dismal with very high Deductible, No matching on 401k.

    Advice to Management

    There is no effective management.


  9. Awesome Benefits

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - User Experience Digital Designer in Phoenix, AZ
    Current Employee - User Experience Digital Designer in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at U-Haul (Less than a year)

    Pros

    U-Haul takes care of it's employees with great medical benefits and employee stock ownership options. I also like that it's a very stable company which gives me some sense of job security.

    Cons

    I wish there were more work from home opportunities available.


  10. customer service

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales & Reservation Moving Specialist in Phoenix, AZ
    Former Employee - Sales & Reservation Moving Specialist in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at U-Haul (More than a year)

    Pros

    great flexible hours and bonus compensation

    Cons

    not enough hours and full time work available


  11. Helpful (1)

    U-Haul Roadside

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Dispatcher in Phoenix, AZ
    Current Employee - Dispatcher in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook

    I have been working at U-Haul full-time (More than 3 years)

    Pros

    Hours, Locations, Benefits, Co-Workers, Offices

    Cons

    Pay, Lack of Communication, Departmental Issues, Scheduling, Some management

    Advice to Management

    More communications



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