U-Haul

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U-Haul Reviews

Updated August 19, 2014
Updated August 19, 2014
213 Reviews

3.2
213 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
U-Haul CEO Joe Shoen
Joe Shoen
101 Ratings

Review Highlights

Pros
  • Ability to work from home, free turkey for Thanksgiving, great work/life balance (in 18 reviews)

  • some of the other reviews say that part time doesn't get benefits but you do (in 12 reviews)


Cons
  • I never heard a co-worker speak of upper management and differently either (in 14 reviews)

  • part time positions only making it hard to find full time employement (in 13 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Disappointed E-Center CSR

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - E- Center Customer Service Representative Agent  in  Bradenton, FL
    Current Employee - E- Center Customer Service Representative Agent in Bradenton, FL

    Pros

    The ability to work from home. Fair pay for a part time position. Co-workers are nice and will help you if they can.

    Cons

    Training was insufficient and we(my class) were thrown on the phones without full knowledge of how either the system worked or how to truly help customers. Management is hard to get a hold of when you need them. Also, they seem to "haze" you after week 2. You are told you will work a part time schedule, but they list you at full time hours for part time benefits. Highly stressful job with 90% of the job dealing with angry customers being transferred from other departments seemingly at random.

    Advice to ManagementAdvice

    Fully train your reps before putting them on the phone lines. Be available and able to answer questions when needed and please work within the availability of your employees instead of overworking your employees with full time hours with part time benefits.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Overall, it was a good experience, but not something I would want to do my whole life

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Reservation Manager  in  Feasterville Trevose, PA
    Former Employee - Reservation Manager in Feasterville Trevose, PA

    Pros

    Turkey for thanksgiving, flexible with scheduling, casual work environment, variety of work, friendly manager. Seems like there is room for growth.

    Cons

    Not the most thrilling job or work environment, little training but that could have been because I was only a temporary employee. There was not much room for creativity.

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    Not mentioned during the interview

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Reservation Manager  in  Inkster, MI
    Current Employee - Reservation Manager in Inkster, MI

    Pros

    Starting pay isn't that bad
    Offer benefits for those who work more than 20 hours per week
    Flexible schedule

    Cons

    Never during the interview was I told about the amount of angry customers who would call in
    Customers do not seem to understand why they cannot always pick up where they prefer and get angry when you attempt to explain to them it's a preferred location only
    Customers do not plan ahead and refuse to pick up anywhere other than where they request
    TCM is responsible for having programs in place to meet customer demands in all areas within the MCO so if they are slow to react to customer demand your job becomes much more diffcult

    Advice to ManagementAdvice

    You should seriously consider having new hires work at a U-Haul center sometimes so they are more prepared to answer customer questions about the equipment that cannot always be found on the website.
    The reservation system should better inform customers that their location is preferred only and that they may not pick up from that location
    Call center employees need to pay better attention for conditions in place when demand is high and travel is involved.

    Recommends
    Positive Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    Worked as CSR.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Pensacola, FL
    Current Employee - Customer Service Representative in Pensacola, FL

    Pros

    Educational. Fun if you like working with your hands. Oppertunities for discounted equipment. I received free installations as a form of training.

    Cons

    Mostly outside work. Very dirty. Sr Management doesn't understand the work we do and sets unattainable goals for store managers. Customers are always upset, then again who is excited to be moving??

    Advice to ManagementAdvice

    Come work in the yard for a week with the underlings and see if you could keep up with high standards you require.

    Recommends
    Positive Outlook
    Disapproves of CEO
  6.  

    It was great and supervisors were very supportive.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - E-Center Sales  in  Chandler, AZ
    Former Employee - E-Center Sales in Chandler, AZ

    Pros

    They are flexible with the work schedule. They always stuck within the hours and days that I gave them for my availability.

    Cons

    When working remotely, the system is a bit slow.

    Recommends
    No opinion of CEO
  7.  

    A good place to work if you need a second job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Reservation Manager  in  Akron, OH
    Current Employee - Reservation Manager in Akron, OH

    Pros

    -They are willing to work around you schedule for your primary job and accept that they are the secondary job.
    -Very laid back atmosphere. No one really cares what you do during downtime as long as you're getting your work done.
    -The training provided was adequate.
    -For the most part, the work has been rewarding.
    -The benefits offered aren't bad for part-time positions.

    Cons

    -Things can be kind of stressful when you get busy, especially when you are the only one there.
    -The pay isn't really all that great.
    -They are very anti-union and have propaganda posted about it.
    -None of the managers are there on the weekends even though that is the busiest time.

    Advice to ManagementAdvice

    -Try to be there when things are busy.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  8.  

    Part-time work can be tough, overall good company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Boston, MA
    Current Employee - Customer Service Representative in Boston, MA

    Pros

    Challenging environment, can be very fast pace. Great experience and good people to work with. Team members look out for each other, very tight knit crews within their own stores. Policy driven system offers protection and guidelines for team members and make it cut and dry when it comes to what you can do, good structure.

    Cons

    The pay is not always representative of your workload. Can be discouraging at times.

    Advice to ManagementAdvice

    Find better ways to appraise team member's workload and contribution in reference to their compensation. Too many incredible team members leave simply due to pay.

    Recommends
    Positive Outlook
    No opinion of CEO
  9.  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Area Field Manager  in  Vancouver, BC (Canada)
    Former Employee - Area Field Manager in Vancouver, BC (Canada)

    Pros

    It's very easy to learn the policies and procedures for this company, and (at least in the branch I worked in), advancement opportunities came quickly. I went from being a moonlighter to being a field manager within a few months. You get to work outside (may be a con, depending on where you live though), and there's a general sense of camaraderie amongst the employees, particularly those who have been there a long time. As a field manager, you get a vehicle and gas card, and you get to travel around each day visiting your dealers and prospecting new ones, you work with minimal supervision and you get a monthly bonus based off of your routes performance. Working as a field manager was one of the best and funnest jobs I've had, especially if you like working outdoors. Although the turnover was high, if you are at a level above a customer service rep, or you've been there a while, they'll try and find a place to put you. The more you know about the company, the more secure your job. Fortunately, they have an online program for employees to work through to learn about the company and every position.

    Cons

    Working at a U-Haul centre can be exhausting, especially during summer, and if your centre happens to be understaffed. The customers in this job are particularly high strung because they're moving, and some don't end up getting the equipment they wanted which (although U-Haul has solutions to) stresses them out even more. You're on your feet ALOT in all kinds of conditions. The centre I worked at had a very high turnover too. If you aren't committed to being a rep, you're out, if you aren't being a productive field manager, you may not be out, but you'll be moved to a different position. As a field manager, there is a LOT of pressure on you to open new dealers and increase route productivity, something that isn't as easy as it sounds, but the pressure is all the way from the top down, so you've got to work hard and it can be stressful.

    Advice to ManagementAdvice

    Keep an eye on your executive assistants and make sure they are on top of their work. Failure to process payments or refunds can mess up an AFM's entire month. Also, make sure you have a performance review plan for every level of management. The centre I worked in didn't have anything and turnover was ridiculous, from one month to the next people didn't know if they'd have jobs.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Account Coordinator

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Coordinator  in  Phoenix, AZ
    Former Employee - Account Coordinator in Phoenix, AZ

    Pros

    Employee Cafeteria serves good affordable food.

    Cons

    Always hire from within which should be a good thing, but people have been here so long they have no idea how a "normal" company works. These long timers could never make it anywhere else.

    Extremely heavy workload and employees are not valued.

    Other than the work from home reservation jobs I wouldn't wish a job at U-Haul on my worst enemy.

    Advice to ManagementAdvice

    These "long timers" have no clue how to manage. Its 2014, start running this place like a modern company.

    Spend the money to hire top notch programmers who can update the severely outdated programs employees are forced to use.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 2 people found this helpful  

    Run!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Accounting  in  Phoenix, AZ
    Current Employee - Accounting in Phoenix, AZ

    Pros

    Above average salary for accounting jobs in Phoenix. Cafe in one of the towers that has affordable, delicious food.

    Cons

    Parking is several blocks away. It takes 3-5 years to get in the garage which HR doesn't tell you when you interview. The department I am in is full of negative, back biting people who openly talk about each other. The workload is heavy, lots of emergencies and angry people calling. I've worked every weekend since I started and since I'm salaried don't get anything extra. Co-workers use the F word like it is a regular word to use at work. Also the buildings are really old so no sinks in the breakrooms and the bathrooms are old and smell.

    Advice to ManagementAdvice

    Get rid of the dead weight. A lot of the people who have been with the company 15 years or more wouldn't last at any other company.

    Doesn't Recommend
    No opinion of CEO

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