U-Haul

www.uhaul.com
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Employee Reviews

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  1. 1 person found this helpful  

    Antiquated

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ

    I have been working at U-Haul

    Pros

    Relaxed company culture, decent benefits, fellow co-workers

    Cons

    Very unorganized, outdated technology, and behind-the-times management style.

    Advice to ManagementAdvice

    Don't micro-manage, at least give employees an annual cost-of-living increase in pay, offer programs that benefit all employees in some way, not just a select group (i.e. military service, married), seriously consider listening to the ideas of the employees who do the job to create better work flow.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Company expects way too much for what they pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - General Manager
    Former Employee - General Manager

    I worked at U-Haul full-time

    Pros

    Fast pace of work, the company knows their market, their customer and how to meet the need extremely well. Stores are well stocked, properly displayed, lots are well equipped with well maintained equipment and the concept of safety first is etched into every employee.

    Cons

    Pay rate is low compared to the complexity of the job and the stress levels involved. Management expects perfection, and provides training -- but without the time or budget to properly train GM's or employees. Upper management have all been with the company so long, and the company motto to GM's and CSR's is "figure it out". "Fix that or get fired". The threat of job loss is ever present, no stability now sense that the employee is a valued asset to be cultivated and and encouraged. One of the worst -- actually, THE WORST environments/atmospheres I have ever worked in.

    Advice to ManagementAdvice

    Shrink all the fees that feed the ADVP's and Upper Management and up the hourly rate to the CSR's a buck an hour or more, and GM's need another $10K to the base salary for a 60+ hr, 6-day a week required job. More attaboys. The constant negative focus on the 3-7% that needs improvement without any positive reinforcement makes this job feel like punishment.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  3.  

    Not a bad place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at U-Haul

    Pros

    Same hours every day for housekeeping. Occasional tips. Quick paced job. Easy to learn.

    Cons

    Dealing with some possible upset customers. Not the highest pay

    Recommends
    Negative Outlook
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  5. 1 person found this helpful  

    Worst job ever. Play favorites.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Reservationist in Pflugerville, TX
    Former Employee - Reservationist in Pflugerville, TX

    I worked at U-Haul

    Pros

    Hours not bad. Sundays open til 5

    Cons

    Everything. Nothing really awesome. Barely breaks unless you smoke

    Advice to ManagementAdvice

    Work on it. Stop pretending

    Doesn't Recommend
    Neutral Outlook
  6.  

    ok job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at U-Haul

    Pros

    high school student. ok second job

    Cons

    not really any challenges. work-life balance negative

    Advice to ManagementAdvice

    up the perks

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Sanford, FL
    Current Employee - Customer Service Representative in Sanford, FL

    I have been working at U-Haul part-time (less than a year)

    Pros

    There's an immense amount of satisfaction that I feel when I'm able to help customers out during stressful times, such as moving, or storing their belongings. Pairing the right equipment for the job that they need, and saving them money gives me quite a lot a satisfaction.

    I go home every day feeling like I've done an honest day's work.

    Cons

    Sometimes when rushes occur, there might not be enough staff on hand to handle customers with speed and effectiveness.

    Advice to ManagementAdvice

    Keep doing what you're doing.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Work at home sales & customer service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ

    I worked at U-Haul

    Pros

    Working at home. I was close enough to company headquarters which allowed potential advancement. THe trainers I had were very good and cared overall about your success. All the trainers have held the same position that you are working so they know what its like and most seem to remember what it was like. On-going training to keep you involved and learning what is needed to succeed.

    Cons

    Hourly pay was average and during the winter months you may only work 20+/- hours a week. During other months you'll get your 40hrs since call volume is high. Otherwise its typical customer service, phone job dealing with good customers for the most part.

    Advice to ManagementAdvice

    Upper management needs to be more concise on changes with more of advance notice instead of going into emergency mode with immediate changes. They should let the supervisors of those on the front lines know of changes in advance so that they can better prepare their workers and to make a smoother transition.

    Recommends
    Positive Outlook
    No opinion of CEO
  9.  

    Great hard working proud American company smart management building for the future.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Area Field Manager
    Former Employee - Area Field Manager

    I worked at U-Haul

    Pros

    Great benefits for full-time employee, the ability to earn more than your salary with the bonus program

    Cons

    long hours, working holidays, limited staff

    Advice to ManagementAdvice

    Limit work week to five days vs six there alit of work and your staff need to refresh there batteries with more than one day off

    Recommends
    Positive Outlook
  10.  

    E Sales and Reservations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - E Sales & Reservation in Phoenix, AZ
    Former Employee - E Sales & Reservation in Phoenix, AZ

    I worked at U-Haul part-time (more than 3 years)

    Pros

    Work from home, flexible hours, independent work. Pushing to get sales means more bonus money. Most managers are really good at helping you out and answering questions.

    Cons

    Fly by the seat of your pants right out of training, bonuses can be withheld if you do not do your job correctly....although you do receive warnings. Fluctuations in seasonal moving means less hours in the winter and more in the summer. ObamaCare limits the amount of overtime you used to able to work...although that is not U-hauls fault.

    Advice to ManagementAdvice

    A simple compliment about good performance goes a long way.

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    Cheapest and shakiest company I ever worked for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ

    I have been working at U-Haul

    Pros

    Do what they say and don't ask questions and you'll be fine.

    Cons

    Ask questions and push back and you will feel it back twofold.

    Advice to ManagementAdvice

    Pay people what they are worth, not what you feel you can pay, because you can pay a hell of a lot more.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO

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