Pros

Overall, I believe U.S. Bank in general was a decent place to work, given the benefits package. It offers several options, including dental and vision. It offers a 401(k), as well as decent employee discounts on things like mortgages, loans, etc.

The company website was very informative and they ran some interesting contests .

Cons

Hourly wages are slightly lower than competing banks. There is a lot of pressure to "make your incentive", which isn't really much of an incentive, and the focus on customers that is supposed to be their five star guarantee is often missed because of this.

Also, there seemed to be a problem with some of the lower levels getting their positions because of favoritism rather than ability, attitude, or work ethic.

Advice to Senior Management

Pay more attention to your front line of customer service: the tellers.

Pros

Career advancement and personal growth are two of the largest reasons. Also, it is a large enough firm where you can find your particular niche. Moving vertically and horizontally is simple and sometimes neccessary. Furthermore, there are decent people in most departments. The salary is fair but not really anything to write home to mom about. If you can work your way up the ladder, you will do alright.

Cons

Sometimes management can just see you as number. The key is to make yourself a good number and really stand out. They will reward and promote good quality work. They could use a better salary structure.

Advice to Senior Management

None

Pros

Currently one of the stable financial institutions around. The people that work with you can be some of the most gratifying parts of the job. Some projects really are thought about and are looking at making the organization stronger for the future.

Cons

No respect, lack of advancement, favoritism, compensation and benefits. Management voluntarily took time and pay cuts. What wasn't told was they took pay cuts AFTER they got their raises. Not fair to the employees who make 20-30K and were forced to take unpaid time off. Some employees do the bare minimum yet are compensated and recognized, while those that more than exceed expectations are not given anything but more work.

Advice to Senior Management

Say what you mean and really look at the criticisms of the employees.

Pros

There's always something new. The company is great at recognizing top performers

Cons

The health Insurance is more expensive than it's worth

Advice to Senior Management

If everyone is using the same "excuse," they may be onto something

Pros

Richard Davis and executive management have always made sound and conservative decisions that have ensured that US Bank maintained a strong capital base and remained able to compete in the current environment. Mr. Davis can be proud that US Bank did not participate in many of the activities that have virtually destroyed some of the largest banks in the country. US Bank is also a leader in developing and marketing new banking products.

Cons

Compensation is not as competitive as other financial institutions. As with any large institutions, operations are regionally decentralized and the opportunity to advance is there only if you are willing to move, sometimes great distances.

Advice to Senior Management

Give back the TARP

Pros

Opportunities to advance are there. You have to go find them. They tend to hire outside even though there are many qualified internally due to internal friction. The people are good to work with. They usually just want to keep a spot filled, there is no focus on your career or advancement and training. Good things are it's more stable than other industries and other local companies. There will always be banks.

Cons

Pay and benefits could be better. People that don't pull their weight seem to get away with it and get the same raise that the hard workers get.

Advice to Senior Management

Do you need that much money? Cut the waste and bloated management not the people at the bottom of the food chain.

Pros

The only real "pro" was the location was very convienent at the time.

Cons

Below average wages, middle management is poor & overly motivated by 'making their number' rather than fostering a good employee base or maintaing good morale within the department. This lack of humanization led to very high turnover which in turn kept numbers down and perpetuated the downward sprial.

Advice to Senior Management

I got the feeling that senior managment is probably really only aware of limited areas of the bank - its a big corp so there is really no feeling that lower level employees even think about a senior management presence.

Pros

Benefits in this country you are obligated to work for a company you dispise to obtain needed health insurance.

Cons

Corporate culture overly consumed with sales pushing clients into products they did not need or understood. Competition between sales associates as we were not bankers we were product pushers everyone for themselves as bonus compensation determined by how many "points" had been earned at the expense of customer service. Stretch goals unrealistic fostered product slamming and deceitful practices.

Advice to Senior Management

Compensation structure not conclusive to mainataining high levels of customer service. Team members obtain increased levels of compensation at the expense of the client.

Pros

I've worked for US Bank for 6 years and my co-workers are like family. We have fun at work. We joke around but when it comes to our customer service we give out 5 star service. We are very friendly with our customers and can call them by name. We have a loving atmosphere. Our bankers strive to help us with current knowledge of bank products. Our teller coordinator takes care of all of our scheduling and is very flexible about appointments and time restraints. We have many employees who have other side jobs or family commitments and our teller coordinator works around them. We are a goal oriented office, and we like to have little competitions to see who can do the most sales. We support each other. We love to get together after work for dinner or movies or other social events. We love coming to work because it is such a fun office.

Cons

re-formating management, cutting hours, freeze on hours and hiring, low salary

Advice to Senior Management

Take care of your employees, listen to employee feedback, ask for employee feedback, support employees

Pros

Great benefits and opportunities to move within the company. Most employees are great to work with and have a willingness to learn the banking industry and help customers. US Bank does have a great training program for incoming employees not yet accustomed to the banking world or that are fresh out of college. There are plenty of opportunities to move within the company so if you are completely unhappy with your current position you have the opportunity to move. Not only positions but other branches. I started out at a branch and became very unhappy with my immediate management and moved to a similar position at another branch.

Cons

Very poor hourly pay and sales bonuses are on a points system. Don't expect to make it big with US Bank or pile up the savings account working here. This bank pays so crappy it creates a terrible turnover rate for employees that are willing to learn then move on to a similar position with a competing bank for better pay. That creates an atmosphere with a lot of talent, unfortunately most employees at US Bank are far from seasoned. Most customers are going to need to speak with a manager if they want to talk with an employee with some history. US Bank has incredible amounts of fees for everything and it only seems to be getting worse. Before moving locations it almost got to the point where I was getting so accustomed to the customer complaints I had automatic responses.

Advice to Senior Management

Focus on employee compensation and employees may put forth effort. You can't expect other banks in the same market to pay nearly $2 more per hour per position and have employees feel they are being treated well.