U.S. Bank Reviews

Pros

The company is strong and stable. This bank will be around after the others have fallen. The bank has money to lend.

Cons

Pay is always a factor as employees believe they should be paid what they think they are worth. Pay is higher at local community banks, but what is the trade off?

Pros

Relationships with customers, reward trips and recognitions when successful.

Cons

Management in my location changed more than 5 times in 4 years. Too much focus on paperwork to prove your trying to sell vs just selling the products/services. Upper management more worried about them looking good by tracking information vs actually performing an producing. Alot of focus on getting the sale, or the right "percentage" of a certain product. Many people will manipulate or lie to the customer to make it appear they are doing a great job. When if actually look at the long term use of a product, most customers cancel within 3 to 6 months. No focus on retaining customer, just getting them into the door to replace the customer we just lost because they were not being taken care of.

Advice to Senior Management

Get dirty, get rid of dead weight and shady people. Dont just look at what is sold, but rather how long the product has been in place.

Pros

Really enjoyed that people that I worked with. Felt proud to work for the company. Not much else to say about the company.

Cons

Upper middle management is bit to be desired. Did not provide the proper tools in a timely manner to get the job done or satisfy a customer need.

Advice to Senior Management

Management needs to make swifter decisions to make lasting positive impact towards the overall customer experience. That Five Star Guarantee doesn't work as well as you think it does.

Pros

Supportive managment, pension, 401k match, lead and prospecting lists provided, relaxed environment, opportunity for career advancement.

Cons

Low base salary compared to other positions, low bonus payout for investment and bank sales. Limited resources in the investment department.

Pros

Pay is good for some areas
Coworkers are pretty laid-back, smart individuals
Predictable

Cons

Very numbers based thinking, hypocrites when they say they want customer service when really they mean customer's money is priority. Recently began charging sales tax on lease late fees, maintenance fees on checking accounts, basically money hungry

Advice to Senior Management

Clearly delineate what is rewarded. You say customer service but then you reward the bullies!

Pros

As with most jobs it is what you make it. So considering I work in a call center I would say that the experience has been great and the ability to move up is even better.

Cons

Lets be honest the mostly uneducated customers that do not care to learn how their money is being handled.

Advice to Senior Management

Talk to every level!

Pros

U.S. Bank is a great place to get experience in. Some departments are great to work in and they want you to get promoted.

Cons

There are departments at U.S. Bank that are really bad to work in. They are bad in training, communication and management's leadership is not great. They don't treat their employees very well.

Pros

Was able to work on complex and very engaging issues with upper management, which is unique for such a large bank.

Cons

There was a lot of excess work due to all of the issues occuring within the banking industry. The federal reserve being one of those issues.

Pros

Competence of management... Management team is best in class in many respects; Financial strength... always at the top of the ratings during these difficult financial times; Great products... our product line is state-of-the-art, easy to use and highly recommended by customers; Management at all levels listens to employees feedback and seems to respect the employees.

Cons

On the low side of the market for pay and health benefits need some work as they are not competitive in the West Coast market

Advice to Senior Management

Fix the pay and health benefits for each market.

Pros

During the time I worked there, I was a student and they were very accommodating and flexible with my school schedule.

Cons

No room to develop, grow or move into any kind of promotion. The most unorganized and unfair company I have worked for.

Advice to Senior Management

Making sure your employees are satisfied with their job is just as important as making sure the customers are satisfied with their service.