U.S. Bank

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U.S. Bank Reviews in Fargo, ND

Updated December 5, 2014
Updated December 5, 2014
1,604 Reviews
3.3
1,604 Reviews
Rating Trends

Recommend to a friend
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U.S. Bank Chairman, President, and CEO Richard K. Davis
Richard K. Davis
1,102 Ratings

Review Highlights

Pros
  • Work life balance is pretty good, most people friendly (not true in upper management) (in 99 reviews)

  • The work environment is conducive to open communication and does not feel micro-managed (in 47 reviews)


Cons
  • The areas that I have been in have not offered a good work/life balance (in 45 reviews)

  • Upper management waits to deliver bad news until moment changes take place (in 52 reviews)

More Highlights

19 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Alright place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - General Clerk in Fargo, ND
    Current Employee - General Clerk in Fargo, ND

    I have been working at U.S. Bank full-time (more than an year)

    Pros

    Lots of room for advancement. You have to ability to learn a variety of functions and can be constantly switching departments if you need a change in pace.

    Cons

    You start with a minmal 2 weeks of PTO. After 5 years, this bumps up to 3 weeks. After 15 years, it goes to 4 weeks and stops at that. Bonuses are very minimal and are only once a year, based on performance and quality. Reviews are at the beginning of the year so bonuses don't appear on your paycheck until well into February, sometimes March.

    Advice to ManagementAdvice

    Make it worth your employees to do a good job. Quarterly bonuses for good quality and going above and beyond would greatly reduce the turnover rate.

    Recommends
    Neutral Outlook
    Approves of CEO
  2. 3 people found this helpful  

    Very Cliquey

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Fargo, ND
    Current Employee - Anonymous Employee in Fargo, ND

    I have been working at U.S. Bank

    Pros

    Pay is ok that is about it

    Cons

    Management is cliquey very high school in behavior. Employees aren't treated like human beings. If you are unfortunate enough to have to be on the phone all day they will watch you like a hawk everything will be scheduled for you like you are a prisoner. Benefits are awful. Do not trust HR they are there for management not employees.

    Advice to ManagementAdvice

    Treat employees like human beings. We all have lives to live we don't live to work for you. Don't claim to have whistleblower protections in place when they do nothing or go straight to the source and out the person for coming forward. Until you start seeing your employees as fellow human beings you wont be able to keep anyone.

    Doesn't Recommend
    Neutral Outlook
  3. 1 person found this helpful  

    Don't Contract through Kelly services

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Fargo, ND
    Former Employee - Anonymous Employee in Fargo, ND

    I worked at U.S. Bank as a contractor (less than an year)

    Pros

    Pay, fairly decent training manual, co-workers, cafeteria, convenient parking.

    Cons

    Non-pay for approved hours, ongoing threats of non-payment by Kelly Services supervisor even when US Bank approved hours on time. At one point, my Kelly Services supervisor was calling or emailing me 12X in a 20-hour span, threatening to not pay me for hours my US Bank supervisor approved on time. My Kelly Services supervisor ordered me to go home (suddenly leaving my mandatory training at US Bank for 4 hours) to download forms that were not even needed.

    Advice to ManagementAdvice

    Have US Bank liaison for contract employees if Kelly Services is chronically late pay, or continually harasses and threatens to not pay.

    Doesn't Recommend
    Approves of CEO
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  5.  

    Interesting.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Fargo, ND
    Current Employee - Anonymous Employee in Fargo, ND

    I have been working at U.S. Bank full-time (less than an year)

    Pros

    There was incentives to up sell things.

    Cons

    Lack of communication and confusion during the hiring process, training, and going live on the floor. I was told that I was going to be doing something completely different then what I ended up doing. The length and depth of training was good. I felt very confident going live but wish I would have known how to use the phone systems a little more.

    Advice to ManagementAdvice

    Making sure that the people you bring on know what they are going to be doing specifically.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6. 2 people found this helpful  

    Horrible!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - SERVICE ADVISOR in Fargo, ND
    Current Employee - SERVICE ADVISOR in Fargo, ND

    I have been working at U.S. Bank full-time (less than an year)

    Pros

    The price of the health insurance was good. Department manager was great. Recognition for good work.

    Cons

    Although the insurance was "cheap", the pay was bad so the chunk of money it took out of every check made it that much harder to get by with basic living expenses. This company doesn't treat you like a person, they treat you like a number, a peon, like you are disposable. The work was awful. Taking calls with no breathing room in between, not even a second to take a sip of water. Every second you were not on a call went against you and God forbid you needed to use the bathroom. You needed to be a robot. Terrible place. They made me feel like a child. The training was long and it didn't cover a lot of what you encountered with callers everyday and the expectations were completely unrealistic.

    Advice to ManagementAdvice

    For the BS the people on the phone have to put up with, missing important family events, etc.. they deserve to be better compensated. US Bank wants their employees to give 110% but US Bank only wants to give back a fraction of that. Look at employees as actual PEOPLE, not robots.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Don't waste your time here, unless you know somebody, you are nobody.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Mail Advisor in Fargo, ND
    Former Employee - Business Mail Advisor in Fargo, ND

    I worked at U.S. Bank full-time (more than an year)

    Pros

    Day shift?! 9:30 to 8:00 including every Saturday. Mondays, Wednesdays and Sundays off

    Cons

    Middle Management - Once a week you get a verbal beat down of any mistakes you may have made. We are talking even the very smallest of mistakes. Never any positive feedback. If you should ask a question they say they will get back to you and they don't. Unless you are a friend of management you are nobody. They expect you to do things they never trained you on.

    Advice to ManagementAdvice

    Middle Management butt kissing needs to stop.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    I have worked for U.S. Bank for 15 years and plan to retire with the company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Recruiter in Fargo, ND
    Current Employee - Recruiter in Fargo, ND

    I have been working at U.S. Bank full-time (more than 10 years)

    Pros

    Company ethics, respect and value employees, work/life balance.

    Cons

    May not pay the highest salary; but with benefits is very acceptable.

    Advice to ManagementAdvice

    Keep doing what you are doing

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    The Power of US

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Vice President in Fargo, ND
    Current Employee - Vice President in Fargo, ND

    I have been working at U.S. Bank full-time (more than 8 years)

    Pros

    I've experienced tremendous support for furthering my career by managers and colleagues who have been great mentors.

    Cons

    We tend to be late adapters in advanced technology, but be patient, it's getting better every day.

    Advice to ManagementAdvice

    Continue working toward improving collaboration across business lines, seeking strategic partnerships with external firms, and improving technological efficieinces.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Amazing, fun!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - School Age Childcare Leader in Fargo, ND
    Former Employee - School Age Childcare Leader in Fargo, ND

    I worked at U.S. Bank part-time (more than 3 years)

    Pros

    You get to spend your whole day with kids. They will brighten every bad day. It was a new day and new experience everyday. And the staff were amazing and always helpful!

    Cons

    The pay wasn't the greatest but I never complained because I loved what I did and couldn't wait to go to work every day.

    Recommends
    Approves of CEO
  11. 1 person found this helpful  

    Great managers, very little room to move up in certain fields

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Fraud Detection Analyst in Fargo, ND
    Current Employee - Fraud Detection Analyst in Fargo, ND

    I have been working at U.S. Bank full-time (more than an year)

    Pros

    Decent pay, managers work to make employees happy, overall great starter job, great benefits and 200 hours of vacation.

    Cons

    Supervisors lack vision and can be very counter intuitive to productivity, constant changes in responsibilities.

    Advice to ManagementAdvice

    Great choice of management but the supervisor selection seems based on time of employment as opposed to actual strenth of employees which leads to a few dim bulbs in the supervisor positions.

    Recommends
    Positive Outlook
    Approves of CEO

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