U.S. Bank Reviews

Updated May 11, 2015
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3.4
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U.S. Bank Chairman, President, and CEO Richard K. Davis
Richard K. Davis
14 Ratings

Pros
  • Good flexibility in terms of work-life balance (in 99 reviews)

  • Good work environment with modest benefits (in 47 reviews)

Cons
  • Work life balance can be tough sometimes (in 45 reviews)

  • Upper management doesn't care about the little guy (in 52 reviews)

More Pros and Cons

22 Employee Reviews

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  1. Helpful (1)

    Great experience to become accustomed to customer service.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inbound Fraud Specialist in Fargo, ND
    Former Employee - Inbound Fraud Specialist in Fargo, ND
    Recommends
    Positive Outlook

    I worked at U.S. Bank full-time (More than a year)

    Pros

    Great hours when once get the shift you want. Coworkers were really helpful and gave a lot of insight to how to be extremely effective at your position. Management/direct manager were very quick to assist complicated issues and willing to sit with you while you do your work to make sure you are not only doing it right but also break down each situation.

    Cons

    Unable to hang up on rude or nasty customers. After learning all the skills the job can become very mundane and repetitive.


  2. Helpful (1)

    So far it's been great

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Fargo, ND
    Current Employee - Customer Service Representative in Fargo, ND
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at U.S. Bank full-time (Less than a year)

    Pros

    I've been with the bank for about 7 months now and so far everything has been great. What you do at this position is helping corporate and government customers with their credit card questions, inquiries and other questions that they might have. I'm not sure if I have just been lucky but the managers that I have are really great. They are there for any questions that I may have and are always willing to help, talk to you and find out the answer if they don't know it. Benefits are good in my opinion. I got a bonus and a raise after my sixth month, I thought that was great. Also when I started I had to work every other weekend, but after five months that changed and now my schedule is M-F 8:30-5:00 which is awesome.

    Cons

    After some time the job can get boring. Don't get too comfy in your cube cause you might have to change it multiple times.

    Advice to Management

    Give more access to the internet to the customer service people, it can get really boring on a slow days. At least to news websites.


  3. not a bad place, lower salary range relative to industry

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Credit Analyst in Fargo, ND
    Current Employee - Credit Analyst in Fargo, ND
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    good corporate culture and senior management

    Cons

    lower salary than industry avg, slightly shoddy facilities, behind the curve on tech

    Advice to Management

    pay us more!


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  5. Helpful (3)

    Very Cliquey

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Fargo, ND
    Current Employee - Anonymous Employee in Fargo, ND
    Doesn't Recommend
    Neutral Outlook

    Pros

    Pay is ok that is about it

    Cons

    Management is cliquey very high school in behavior. Employees aren't treated like human beings. If you are unfortunate enough to have to be on the phone all day they will watch you like a hawk everything will be scheduled for you like you are a prisoner. Benefits are awful. Do not trust HR they are there for management not employees.

    Advice to Management

    Treat employees like human beings. We all have lives to live we don't live to work for you. Don't claim to have whistleblower protections in place when they do nothing or go straight to the source and out the person for coming forward. Until you start seeing your employees as fellow human beings you wont be able to keep anyone.


  6. Helpful (1)

    Don't Contract through Kelly services

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Anonymous Contractor in Fargo, ND
    Former Contractor - Anonymous Contractor in Fargo, ND
    Doesn't Recommend
    Approves of CEO

    I worked at U.S. Bank as a contractor (Less than a year)

    Pros

    Pay, fairly decent training manual, co-workers, cafeteria, convenient parking.

    Cons

    Non-pay for approved hours, ongoing threats of non-payment by Kelly Services supervisor even when US Bank approved hours on time. At one point, my Kelly Services supervisor was calling or emailing me 12X in a 20-hour span, threatening to not pay me for hours my US Bank supervisor approved on time. My Kelly Services supervisor ordered me to go home (suddenly leaving my mandatory training at US Bank for 4 hours) to download forms that were not even needed.

    Advice to Management

    Have US Bank liaison for contract employees if Kelly Services is chronically late pay, or continually harasses and threatens to not pay.


  7. Alright place to work.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Clerk in Fargo, ND
    Current Employee - General Clerk in Fargo, ND
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at U.S. Bank full-time (More than a year)

    Pros

    Lots of room for advancement. You have to ability to learn a variety of functions and can be constantly switching departments if you need a change in pace.

    Cons

    You start with a minmal 2 weeks of PTO. After 5 years, this bumps up to 3 weeks. After 15 years, it goes to 4 weeks and stops at that. Bonuses are very minimal and are only once a year, based on performance and quality. Reviews are at the beginning of the year so bonuses don't appear on your paycheck until well into February, sometimes March.

    Advice to Management

    Make it worth your employees to do a good job. Quarterly bonuses for good quality and going above and beyond would greatly reduce the turnover rate.


  8. Helpful (2)

    Horrible!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - SERVICE ADVISOR in Fargo, ND
    Current Employee - SERVICE ADVISOR in Fargo, ND
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at U.S. Bank full-time (Less than a year)

    Pros

    The price of the health insurance was good. Department manager was great. Recognition for good work.

    Cons

    Although the insurance was "cheap", the pay was bad so the chunk of money it took out of every check made it that much harder to get by with basic living expenses. This company doesn't treat you like a person, they treat you like a number, a peon, like you are disposable. The work was awful. Taking calls with no breathing room in between, not even a second to take a sip of water. Every second you were not on a call went against you and God forbid you needed to use the bathroom. You needed to be a robot. Terrible place. They made me feel like a child. The training was long and it didn't cover a lot of what you encountered with callers everyday and the expectations were completely unrealistic.

    Advice to Management

    For the BS the people on the phone have to put up with, missing important family events, etc.. they deserve to be better compensated. US Bank wants their employees to give 110% but US Bank only wants to give back a fraction of that. Look at employees as actual PEOPLE, not robots.


  9. Interesting.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Fargo, ND
    Current Employee - Anonymous Employee in Fargo, ND
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at U.S. Bank full-time (Less than a year)

    Pros

    There was incentives to up sell things.

    Cons

    Lack of communication and confusion during the hiring process, training, and going live on the floor. I was told that I was going to be doing something completely different then what I ended up doing. The length and depth of training was good. I felt very confident going live but wish I would have known how to use the phone systems a little more.

    Advice to Management

    Making sure that the people you bring on know what they are going to be doing specifically.


  10. Helpful (1)

    Don't waste your time here, unless you know somebody, you are nobody.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Mail Advisor in Fargo, ND
    Former Employee - Business Mail Advisor in Fargo, ND
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at U.S. Bank full-time (More than a year)

    Pros

    Day shift?! 9:30 to 8:00 including every Saturday. Mondays, Wednesdays and Sundays off

    Cons

    Middle Management - Once a week you get a verbal beat down of any mistakes you may have made. We are talking even the very smallest of mistakes. Never any positive feedback. If you should ask a question they say they will get back to you and they don't. Unless you are a friend of management you are nobody. They expect you to do things they never trained you on.

    Advice to Management

    Middle Management butt kissing needs to stop.


  11. I have worked for U.S. Bank for 15 years and plan to retire with the company.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Recruiter in Fargo, ND
    Current Employee - Recruiter in Fargo, ND
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at U.S. Bank full-time (More than 10 years)

    Pros

    Company ethics, respect and value employees, work/life balance.

    Cons

    May not pay the highest salary; but with benefits is very acceptable.

    Advice to Management

    Keep doing what you are doing



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