U.S. Bank Reviews

Current Employee – been working at U.S. Bank full-time for more than a year

Pros – US Bank is a quality organization that supports the growth and development of its employee. It is a bank that has quality products that make themselves very easy to stand behind.

Cons – Retail banking, by nature, is a very time consuming and frustrating line of business that often offers very little compensation or thanks for the job performed.

Advice to Senior Management – Offer more employee engagement to those employees on the organization's front lines--i.e. tellers, bankers, etc. These jobs are too easy to burn out on.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Former Employee – worked at U.S. Bank full-time for more than a year

Pros – Working at a bank looks good on a resume. Many companies even when not directly related to banking will like the customer service/money handling experience.
Busy workplace makes the day go by faster
If coworkers are friendly can be a fun place to work at
Advancement opportunities

Cons – Very little pay
Very high emphasis on sales
Although bonuses were nice the requirements changed probably 10 times in the 2 years I worked there.

Advice to Senior Management – Consistency with bonus requirements. Pay is not competitive and you won't get people stay if you can't even pay the same as credit unions for the same position.

Yes, I would recommend this company to a friend

Current Employee – been working at U.S. Bank full-time for more than 10 years

Pros – Most of the employees are great, decent wage & benefits, several locations.

Cons – Lack of management interaction unless negative, sales, lack of flexibity.

Advice to Senior Management – Take some calls so you can relate to your employees.

Former Employee – worked at U.S. Bank full-time

Pros – paid hoildays, tution reimbursement, 8am to 5pm work day with a lot of overtime, great lunch/shopping during lunch break in the downtown area

Cons – horrible work culture, management in foreclosure department does not follow company policy regarding PTO or bereavement time, you have to pay for your own parking

Advice to Senior Management – HR should monitor the decisions of managers within the departments more closely. They are given too much leeway on how to interpret company policy. More often then not, they do not know the policies and procedures to make decisions based on US BANK policies. They make decisions based off personal beliefs and how much they like the employee.

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at U.S. Bank as a contractor for more than a year

Pros – People are generally nice. Work environment is fairly relaxed. If you have any grasp of technology you can probably do your work in a third of the time they think it will take.

Cons – They are very low tech. It's still 2001 at US Bank. As with any large company there is tons of red tape.

Advice to Senior Management – Try empowering your employees instead of treating them like children, we might surprise you once in a while.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at U.S. Bank full-time for more than a year

Pros – Very inclusive enviroment. Very competitive pay, and a good sense of job security.

Cons – Healthcare is not the best coverage and expect alot of sales for just ok bonus structure.

Advice to Senior Management – Think about increasing the ways and incentives are given.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at U.S. Bank full-time for more than 7 years

Pros – I enjoy working for the bank, and find a ton of fulfillment in training. The ethical standards of the bank and of the business line are outstanding. It is very easy for me to say I work for U.S. Bank, and that is somewhat uncommon amongst other banks. I'm satisfied with pay, work-life balance and alot of the benefits that I'm given. Opportunities for growth, vertically or laterally, seem limitless with such a large company, and the customer service area does pretty well with hiring from withing, rather than externally.

Cons – Health benefits aren't great, and don't seem to be getting better (though I feel that is probably the case nation-wide). Retention amongst entry level positions is low.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Former Employee – worked at U.S. Bank full-time for more than a year

Pros – Hours, people, philosophy are great. I would recommend networking as much as possible to advance. I had excellent regional and district managers.

Cons – slow to adapt new technology. I would recommend using some revenues to advance online banking usage and mobile technology.

Advice to Senior Management – Partner with on the ground employees to determine what customers are looking for, technology, bank services, etc...

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at U.S. Bank full-time for more than 3 years

Pros – Call center banking is a lot faster paced than branch banking, so if you have a tendency to get bored, this could be an option for you. The pay is competitive, the incentives are good, there's a high level of camaderie, management is approachable, and, as there's no face to face customer contact, jeans are acceptable. U.S. Bank's community involvement is commendable, too.

Cons – Chances are good you're going to start on the phones. You'd better have a thick skin, because you're going to be called every name in the book, no matter how good you are. There are definitely quotas, be they CPH (calls per hour - think 20) or UPH (units per hour - separate jobs to be completed). Finding a balance between quality and productivity can be a definite challenge.

Advice to Senior Management – There's disparity in attendance policy within 24 Hour Banking - some teams consider a three day consecutive stretch of sick days one occurrence, while others consider them three separate occurrences. With only six allotted per year, two bouts of bronchitis can send an otherwise good employee packing.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Former Employee – worked at U.S. Bank full-time for more than 7 years

Pros – Great work life balance, company offers many benefits, vacation purchase option is wonderful. Upper management rewards employees for exemplary service.

Cons – Pay raises not equivalent to cost of living raises, must have US Bank account for direct deposit of payroll.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company