U.S. Bank

www.usbank.com
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U.S. Bank Reviews

Updated March 4, 2015
Updated March 4, 2015
1,739 Reviews
3.2
1,739 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
U.S. Bank Chairman, President, and CEO Richard K. Davis
Richard K. Davis
1,158 Ratings

Review Highlights

Pros
  • Work life balance is pretty good, most people friendly (not true in upper management) (in 99 reviews)

  • The work environment is conducive to open communication and does not feel micro-managed (in 47 reviews)


Cons
  • The areas that I have been in have not offered a good work/life balance (in 45 reviews)

  • Upper management waits to deliver bad news until moment changes take place (in 52 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 4 people found this helpful  

    Toxic culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Branch Manager
    Former Employee - Branch Manager

    I worked at U.S. Bank

    Pros

    Sales bonuses, trips, some colleagues

    Cons

    Shady management in hr and top tier

    Advice to ManagementAdvice

    Ask both sides of the story before casting someone as the bad guy.

    Doesn't Recommend
    Negative Outlook
  2. 4 people found this helpful  

    toxic culture. Star far far away! No work life balance.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at U.S. Bank full-time (more than 5 years)

    Pros

    Bonuses. I can't even fill the 20 word minimum because there were hardly any pros.

    Cons

    Terrible awful culture. Toxic management looking for reasons not to promote.

    Advice to ManagementAdvice

    Look into why your people have left. Look into your hr person.

    Doesn't Recommend
  3.  

    Great place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Recruiter
    Current Employee - Recruiter

    I have been working at U.S. Bank full-time

    Pros

    U.S. Bank's core values align with my personal values. I am supported and encouraged to develop at my own pace. Depending on the position that you have- this company is progressive in it's policies on remote and flexible work options.

    Cons

    Salaries are low, but the trade off is work-life balance and an inclusive, fair and positive culture.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    So far it's been great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Fargo, ND
    Current Employee - Customer Service Representative in Fargo, ND

    I have been working at U.S. Bank full-time (less than a year)

    Pros

    I've been with the bank for about 7 months now and so far everything has been great. What you do at this position is helping corporate and government customers with their credit card questions, inquiries and other questions that they might have. I'm not sure if I have just been lucky but the managers that I have are really great. They are there for any questions that I may have and are always willing to help, talk to you and find out the answer if they don't know it. Benefits are good in my opinion. I got a bonus and a raise after my sixth month, I thought that was great. Also when I started I had to work every other weekend, but after five months that changed and now my schedule is M-F 8:30-5:00 which is awesome.

    Cons

    After some time the job can get boring. Don't get too comfy in your cube cause you might have to change it multiple times.

    Advice to ManagementAdvice

    Give more access to the internet to the customer service people, it can get really boring on a slow days. At least to news websites.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    After almost 10 years of loyal service I still love helping our clients and helping employees grow their careers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Branch Manager IV in Chicago, IL
    Current Employee - Branch Manager IV in Chicago, IL

    I have been working at U.S. Bank full-time (more than 8 years)

    Pros

    The people I work with are my extended family. The employees and customers are what what makes it a great place to work.

    Cons

    Upper management does not have a clue about branch life. They are to far removed. The branches are under staffed for the type of business they want to run. The intentions are good, just not well planned.

    Advice to ManagementAdvice

    Get in the branches and work as a teller, banker, Manager for a week once a year to keep you humble to what your employees go through on a daily basis. This may change the way we look at the bottom line.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Very high ethical standards for a bank which is nice to be a part of.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Teller in Minneapolis, MN
    Current Employee - Teller in Minneapolis, MN

    I have been working at U.S. Bank

    Pros

    Great management, opportunities for cash bonuses based on referrals, management really focuses on employee development and feels like you are really being supported and looked out for, hire within first so its nice that employees looking to advance have a better chance, best banking package given to employees

    Cons

    somewhat archaic way of doing things, operations is a pain in the butt and they really focus in on making sure you are doing everything procedurally correct and its a big issue if your not, audit season is a headache and huge stress factor, customer service is rated and can be a pain in the butt because of the all or nothing mentality of scoring, referrals get annoying, can be high stress due to nature of customer service industries, hard to get a promotion or raise it seems

    Advice to ManagementAdvice

    I would advise upper management to focus on not only recognizing but REWARDING employees for their hard work; banking is a tough and demanding (mentally and emotionally) job; good employees don't get enough credit and compensation for that. Also, the bank brand is weak.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Operations Experience - 6 years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Analyst in Oshkosh, WI
    Former Employee - Business Analyst in Oshkosh, WI

    I worked at U.S. Bank full-time (more than 5 years)

    Pros

    Always Plenty of work to do, good 401K match, solid company

    Cons

    Poor recognition, work overload, poor advancement, friends help friends and that is all. Job postings posted even though they already know who was getting the job in house, sexist managers - hate men, unorganized

    Advice to ManagementAdvice

    Treat employees like adults, not children
    Increase middle men...poor efficiency
    Poor hiring, high turnover

    Doesn't Recommend
    Neutral Outlook
  9.  

    Bank Teller

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Bank Teller
    Former Employee - Bank Teller

    I worked at U.S. Bank part-time (more than a year)

    Pros

    Great company to work for, excellent way of training and really cares about their employees

    Cons

    Focuses too much on sales

    Recommends
    Positive Outlook
  10.  

    Teller

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at U.S. Bank

    Pros

    Great employee incentives with room for growth.

    Cons

    Do not offer training programs for advancement.

  11.  

    Love working for U.S. Bank.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Workforce Management Analyst in Coeur d'Alene, ID
    Current Employee - Workforce Management Analyst in Coeur d'Alene, ID

    I have been working at U.S. Bank full-time (more than 8 years)

    Pros

    Great personal/professional development programs. Great people, good pay, awesome vacation allowance.

    Cons

    Not enough advancement opportunities to grow your career.

    Advice to ManagementAdvice

    Be up front and truthful with your employee's. Keep them in the loop with important changes. Help them learn what advancement opportunities are available to them.

    Recommends
    Neutral Outlook

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