U.S. Bank Reviews

Updated April 25, 2015
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3.3
1,830 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
U.S. Bank Chairman, President, and CEO Richard K. Davis
Richard K. Davis
1,198 Ratings

Pros
  • Work life balance is pretty good, most people friendly (not true in upper management) (in 99 reviews)

  • The work environment is conducive to open communication and does not feel micro-managed (in 47 reviews)

Cons
  • The areas that I have been in have not offered a good work/life balance (in 45 reviews)

  • Upper management waits to deliver bad news until moment changes take place (in 52 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Application Specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Applications Specialist in Saint Paul, MN
    Current Employee - Applications Specialist in Saint Paul, MN

    I have been working at U.S. Bank full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great benefits and bonus and great people to work with. Working remotely helps, with commute expenses and environment.

    Cons

    Hours during 3rd shift can be slow. Account setups and access takes long, and HR takes a long time to process.

  2. Teller

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Teller in Orem, UT
    Former Employee - Teller in Orem, UT

    I worked at U.S. Bank part-time (Less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Lots of opportunities to receive bonuses.
    Company has competitions which push you to be engaged at work.
    Offers great banking perks.

    Cons

    Work is very routine.
    The company has a very strict customer service system. You are graded as a teller based on how people respond to anonymous surveys. Unless you get a perfect score in every category, your customer service assessment is marked as a failure.

    Advice to Management

    I really enjoyed my branch manager and assistant branch manager. They did an excellent job in training us and being patient with new tellers. I think that the customer service scoring needs to be a little more flexible.

  3. Mortgage Specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Mortgage Specialist in West Bedford, OH
    Former Employee - Mortgage Specialist in West Bedford, OH

    I worked at U.S. Bank (More than 10 years)

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Liked working at US Bank , there was always a challenge. Loved my co-workers.. Loved helping other people and satisfaction in helping them save their home

    Cons

    Didn't like he commute to and from work. Drove 150 miles daily and was horrific in the winter.

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  5. Fraud Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Fraud Analyst in Portland, OR
    Current Employee - Fraud Analyst in Portland, OR

    I have been working at U.S. Bank full-time (More than 3 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Good Work/Home life balance. Flexible with any schedule changes I need.

    Cons

    Overlooked by management for movement. Management is usually micro-managers. At least the majority of managers I have had.

    Advice to Management

    Pay attention to your good employees. Don't disregard them, they are your best asset.

  6. Mortgage Processing Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at U.S. Bank

    Pros

    As a manager I was allowed certain autonomy to run my unit we rarely in 8 1/2 years missed our goals

    Cons

    The company grew to large and too fast. I was pretty much stuck at the level I was.

    Advice to Management

    Don't take personal things you know about me and use them against me to try and take my job away

  7. Call center Personal Banker

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - 24 Hour Call Center Personal Banker With Selling in Overland Park, KS
    Current Employee - 24 Hour Call Center Personal Banker With Selling in Overland Park, KS

    I have been working at U.S. Bank full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great starting pay
    Laid back dress code
    Co-workers are helpful when you need assistance
    Like my supervisor,always there when needed.

    Cons

    Insurance could be a little cheaper but no complaints.

  8. Personal Banker

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Personal Banker
    Current Employee - Personal Banker

    I have been working at U.S. Bank full-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Such a great place to work for!

    Cons

    Hourly pay can be lower, but equal to industry standards.

  9. Fun

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Universal Banker in Van Buren, AR
    Current Employee - Universal Banker in Van Buren, AR

    I have been working at U.S. Bank

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I really enjoy working at US Bank I love meeting the goal and the dealines that we have , I have also developed very great freindships while being here .

    Cons

    I really dont have any Cons about US Bank

  10. Community Development Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Community Development Manager in San Francisco, CA
    Current Employee - Community Development Manager in San Francisco, CA

    I have been working at U.S. Bank

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    work life balance, salary, leadership, great corporate culture. A great CEO that really believes in the company, employees, volunteerism and community.

    Cons

    They are a bit conservative and do things a bit slower than others

  11. Personal Banker

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at U.S. Bank full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great opportunity to really learn important business skills.
    Focused and responsive corporate structure.
    Opportunities for career growth.

    Cons

    Turnover
    Non-competitive salaries and incentive structure

    Advice to Management

    For corporate, focus on continuing what makes you a great company, but divert more resources to being better than the competition and not always looking to be on par with them.

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