U.S. Bank Reviews

Updated October 28, 2014
Updated October 28, 2014
1,527 Reviews
3.3
1,527 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
U.S. Bank Chairman, President, and CEO Richard K. Davis
Richard K. Davis
1,061 Ratings

Review Highlights

Pros
  • Work life balance is pretty good, most people friendly (not true in upper management) (in 96 reviews)

  • The work environment is conducive to open communication and does not feel micro-managed (in 47 reviews)


Cons
  • The areas that I have been in have not offered a good work/life balance (in 42 reviews)

  • Upper management waits to deliver bad news until moment changes take place (in 50 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 3 people found this helpful  

    Low pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Mortgage Coordinator in Brookfield, WI
    Current Employee - Mortgage Coordinator in Brookfield, WI

    I have been working at U.S. Bank full-time (more than an year)

    Pros

    2 weeks paid vacation and casual dress code

    Cons

    Low pay and co workers who complain about everything

    Advice to ManagementAdvice

    Care more about your staff

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Big ideas, small follow through

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Minneapolis, MN
    Former Employee - Manager in Minneapolis, MN

    I worked at U.S. Bank full-time (more than 3 years)

    Pros

    Company provides decent benefits and can be accommodating for those looking for a flexible schedule

    Cons

    Technology is extremely poor. Many initiatives happen at one time with a great deal of overlap and stress for client facing employees. Internal assistance seems to always give you the run around and generally provides inaccurate information. Employee expectations are confusing and recognition is lopsided.

    Advice to ManagementAdvice

    Stop focusing on fixing everything at once. Pick a proposed initiative and focus on it. Then go on to another one. Take more pride in the quality of service offered to customers as well as fellow employees. Taking on too much makes it seem as though you are unable to handle responsibility.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  3.  

    US Bank is very competitive and can be very demanding.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Branch Manager
    Current Employee - Branch Manager

    I have been working at U.S. Bank full-time (more than 5 years)

    Pros

    US Bank has many locations and departments where one can experience a variety of different opportunities. There are Bonuses offered in the majority of sales positions. US Bank offers better than average benefits especially if you have been with the company for more than 5 years.

    Cons

    US Bank is very demanding and at times can feel very overwhelming when lack of staffing occurs, which at times is constant, especially the bigger FTE office. This is usually good and bad, often times these branches are the ones who employees get promoted so it can feel like your constantly training. (Good with the Bad like I said)

    Advice to ManagementAdvice

    When hiring new employees pending the position, have at least three weeks of dedicated off site training program(s) so that the new employees can get some sort of proper training and out of the way of customer interactions. This at times can be more of a hardship to the existing office and detriment to customer loyalty scores can suffer with existing staff.

    Positive Outlook
    Approves of CEO
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  5.  

    Teller

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Teller in Mankato, MN
    Former Employee - Teller in Mankato, MN

    I worked at U.S. Bank part-time (more than an year)

    Pros

    Great people. Strong bank

    Cons

    Retail hours weren't great for me.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at U.S. Bank

    Pros

    Good, fun, nice place to work

    Cons

    No cons that I can think of.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Great Employer, benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales and Service Manager in Chandler, AZ
    Current Employee - Sales and Service Manager in Chandler, AZ

    I have been working at U.S. Bank full-time (more than 3 years)

    Pros

    They really care about employees. Great CEO.

    Cons

    Lots of red tape and too conservative sometimes.

    Advice to ManagementAdvice

    more internal promotions

    Recommends
    Approves of CEO
  8.  

    Great bank...always room for improvement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Banking
    Current Employee - Business Banking

    I have been working at U.S. Bank full-time (more than 10 years)

    Pros

    Very well run bank, best CEO in business, love my Business Banking team and leaders

    Cons

    Benefits are below average, compensation could be better, retail leadership is weak

    Advice to ManagementAdvice

    Make employees feel more engaged by allowing more local decision making

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    decent entry level job if you want to pursue banking....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Universal Banker in Mesa, AZ
    Former Employee - Universal Banker in Mesa, AZ

    I worked at U.S. Bank full-time (more than an year)

    Pros

    Ability to move up,
    stability,
    very thorough training.
    401k, full benefits and time off is good
    Always room for improvement and coaching to make you more successful

    Cons

    Management is never on the same page, very high turnover
    Days in Phoenix az can be very slow as US bank is not very popular out here
    Extremely old teller systems
    Low compensation and incentives

    Advice to ManagementAdvice

    upgrade systems

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Great Place to Work. Great Culture and Benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Human Resources in Minneapolis, MN
    Current Employee - Human Resources in Minneapolis, MN

    I have been working at U.S. Bank full-time (more than 5 years)

    Pros

    Benefits include: Medical, Dental, Vision, 401K match, Tuition Reimbursement, generous paid vacation and holidays. Pension plan offered, generous STD and LTD. Onsite Health Care for employees
    Some perks include discounts on services: Cell Phone, Car Rental, Hotel, etc.
    Work from home opportunity in many areas.

    Cons

    Salary can be a little low as you move with in the company but benefits are above and beyond. Career Growth opporutnites available but can be challenging.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Overall a positive working environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Teller I
    Current Employee - Teller I

    I have been working at U.S. Bank full-time (more than an year)

    Pros

    Positive working environment with a helping atmosphere. Customer interaction is usually positive.

    Cons

    Low compensation. Slow to hire and regularly short staffed. Building and facilities are in need of maintenance and update.

    Advice to ManagementAdvice

    Make hiring decisions quicker and schedules completed sooner than the week before. Difficult to make weekend plans without knowing schedule in advance.

    Recommends
    Neutral Outlook
    No opinion of CEO

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