U.S. Bank Reviews

Updated October 28, 2014
Updated October 28, 2014
1,527 Reviews
3.3
1,527 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
U.S. Bank Chairman, President, and CEO Richard K. Davis
Richard K. Davis
1,061 Ratings

Review Highlights

Pros
  • Work life balance is pretty good, most people friendly (not true in upper management) (in 96 reviews)

  • The work environment is conducive to open communication and does not feel micro-managed (in 47 reviews)


Cons
  • The areas that I have been in have not offered a good work/life balance (in 42 reviews)

  • Upper management waits to deliver bad news until moment changes take place (in 50 reviews)

More Highlights

Employee Reviews

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  1.  

    Branch Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Branch Manager in Los Angeles, CA
    Former Employee - Branch Manager in Los Angeles, CA

    I worked at U.S. Bank full-time (more than 3 years)

    Pros

    Easy to work here, very low expectations, mismanaged (it takes 3-5 months for a single Home Equity Loan or Line of Credit - just to give you an idea). No sense of direction, so you can pretty much do as you desire, no one cares. Easy to move up.

    Cons

    Very low salary (they will low ball you), management is misguided, you can never what it takes to get promoted. This company has a very high unusual amount of favoritism. If you are one of the favorites, you can commit capital crime and still keep your position and if you are not, a $1 loss could mean termination. They don't care how well you do and don't really care about your performance. They don't even offer water in the branches!!! Super cheap company.

    Advice to ManagementAdvice

    You should consider your employees as assets not liabilities! Get rid of everyone who is lazy (especially in managmenet).

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2.  

    Enter any of the Investment/Wealth Mgmt. Depts. at your own RISK

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Seattle, WA
    Former Employee - Anonymous Employee in Seattle, WA

    I worked at U.S. Bank full-time (more than an year)

    Pros

    Large staff meetings where they try hard to engage staff and cheer them on. Pay can be decent.

    Cons

    Did not see a lot of promotions but many firings, demotions and layoffs, almost every other week! Dark clouds looming.

    Advice to ManagementAdvice

    Don't buy what the team leaders are telling you. Worse experience in my 25 years of banking.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  3.  

    Universal Banker

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Universal Banker II in Coralville, IA
    Former Employee - Universal Banker II in Coralville, IA

    I worked at U.S. Bank full-time (more than an year)

    Pros

    Can be fun environment if you like sales.

    Cons

    This company creates an environment for bankers to compete against each other. This has created a culture of selfishness and individual agendas.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Worst place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Teller I in Chicago, IL
    Current Employee - Teller I in Chicago, IL

    I have been working at U.S. Bank full-time (more than an year)

    Pros

    Just Brand name, nothing is good to write about.

    Cons

    No Growth opportunities. bad leadership, now work life balance, unprofessional staff.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Very bad place to work....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Branch Manager in Bellevue, WA
    Former Employee - Branch Manager in Bellevue, WA

    I worked at U.S. Bank full-time (less than an year)

    Pros

    Some benefits are good such as employee perks, discounts, tuition reimbursement etc..

    Cons

    When you think about working in a bank, you often think about working with ethical people who have integrity and will contribute to your growth. Generally speaking, you think about the perks like having work life balance and normal "banking hours". At US Bank it is definitely not the case. Wether you are a Manager or a Non Exempt employee, you end up working very long hours, more than what you could imagine with no breaks, no days off during the week. It is expected from you not to have a life outside work and not even have enough hours to sleep until the following day begins again. The company is very disorganized, Managers are liars and they are very unethical. It is a very bad environment and I would not recommend to anybody to work there. My experience has been very disappointing, the salary they pay is not worth it to sacrifice your time to them. They promote life work balance to suck you in and they treat you very poorly. Management does not know how to coach employees, they only provide negative feedback, they dont motivate and they do not lead by example. Very negative experience! Dont go to work there!

    Advice to ManagementAdvice

    Management should learn how to coach employees and in particular they should learn how to talk using polite manners and respect to their employees.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Don't work here unless you want to shove products down people's throat.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Teller in Dayton, OH
    Current Employee - Teller in Dayton, OH

    I have been working at U.S. Bank full-time (less than an year)

    Pros

    Pay is nice, hours are nice but you get that at most banks.

    Cons

    I am a full-time teller right now at US Bank. They will tell you sales are for your benefit and that they will not pressure you to sell. That is a lie. They will push nothing but sales sales and more sales even if the customers do not need the product at all. You have to make many sales cold calls every day, you have to offer many products for every person that comes to your window as well. There is also a "coach" who comes around pretty much just to tell you what you aren't selling enough of. You are baby sat and the pressure to perform numbers is overwhelming.

    Advice to ManagementAdvice

    This is not a used car lot. Stop treating it like one.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 3 people found this helpful  

    Bullying, retaliation, totally opposite to the concept of "Voted best place to work". Model of worst place to work!!!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Developer in Richfield, MN
    Current Employee - Software Developer in Richfield, MN

    I have been working at U.S. Bank full-time (more than 5 years)

    Pros

    Leaving at the end of the day. Makes you appreciate that any other previous employer is better. If you enjoy the feelings of doubt in your own abilities, depression, dread of coming into work etc.. then US Bank Richfield is the place for you.

    Cons

    I have experienced bullying, retaliation, full range of abuse. Personnel will lie to protect their senior mangers bad management of staff. As an IT person with many years experience this is the worst place I have ever worked.

    Advice to ManagementAdvice

    Stop retaliation in the work place. Protect staff from retaliation, abuse by managers. Personnel should protect employees from bad management practices rather than protecting their own job.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    CDO Admin

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CDO Administrative in Charlotte, NC
    Current Employee - CDO Administrative in Charlotte, NC

    I have been working at U.S. Bank as a contractor (less than an year)

    Pros

    The location of the office was within walking distance to my apartment.

    Cons

    the office is ran like a elementary school playground. Most in management were bullies preferring to guard their positions by slandering others work. No training- employee moral is that it was hard for them, it should be hard for you. no due diligence or proper fiduciary guidelines withheld. they taught their employees to just make up numbers until everything matched.

    Advice to ManagementAdvice

    fire everyone that is currently in management or get out of CDO admin business.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 2 people found this helpful  

    All fluff no substance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Regional Manager in Cincinnati, OH
    Former Employee - Regional Manager in Cincinnati, OH

    I worked at U.S. Bank full-time (more than 10 years)

    Pros

    Alot of paid time off due to bank holidays

    Cons

    Huge corporation where dreams go to die. Corporate vision translates to business line nightmares. Management I had to deal with was crude, passive aggressive, ignorant and unbelievably unprofessional.

    Advice to ManagementAdvice

    Take some courses on how to manage people. Making veiled threats, cutting them off mid sentence, and threatening them with losing their job is not a coaching session.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Great co-workers, awful management and work/life balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Universal Banker, Teller in Madison, WI
    Former Employee - Universal Banker, Teller in Madison, WI

    I worked at U.S. Bank full-time (more than 3 years)

    Pros

    Compensation was competitive, hired great people at non-management positions, some locations seemed to be great places to work

    Cons

    Work/life balance was terrible, scheduling and management rules varied at each location. There is no set policies throughout the company. Everything is left up to 'branch manager discretion.' This meant a new manager could come in (high management turnover) and change a veteran employees set schedule. They could also change vacation time practices and policies, sometimes doing so halfway through the year. It was very difficult for anyone with another job, school, a family, or just a life outside of work. Some locations required availability of 7am-6:15pm M-F and every Saturday morning while only scheduling employees 15-40 hrs/wk. If you questioned management or we're not able to comply with schedule changes, you set yourself up for retaliation in the form of even more last minute schedule changes, not approving vacation requests and even employee reprimands-which were all considered "OK" because it is the manager's discretion. There is no set hiring wage for positions and raises are few and far between. Often employees didn't know why they were or were not getting a raise.

    Advice to ManagementAdvice

    Branch manager discretion for so many policies and practices leaves too many things unclear and gives too much power to a single individual. If an employee does not get along with that one manager it makes retaliation and harassment way to easy to get away with. I am surprised that a major national bank wouldn't have some sort of online scheduling system, with across the board policies regarding how to request off and update availability. The work environment is amazing at some locations, while absolutely horrible at others. This inconsistency makes it difficult to know what you are getting yourself into when you start working for U.S. Bank.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO

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