U.S. Bank Reviews

Updated August 26, 2014
Updated August 26, 2014
1,407 Reviews

3.3
1,407 Reviews
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U.S. Bank Chairman, President, and CEO Richard K. Davis
Richard K. Davis
983 Ratings

Review Highlights

Pros
  • Work life balance is pretty good, most people friendly (not true in upper management) (in 80 reviews)

  • There are lots of opportunities for advancement and lateral career changes (in 30 reviews)


Cons
  • The areas that I have been in have not offered a good work/life balance (in 34 reviews)

  • Upper management waits to deliver bad news until moment changes take place (in 45 reviews)

More Highlights

Employee Reviews

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  1.  

    Compliance Rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Compliance Representative  in  Saint Louis, MO
    Former Employee - Compliance Representative in Saint Louis, MO

    I worked at U.S. Bank full-time for more than 3 years

    Pros

    decent workload, co workers were nice

    Cons

    tight deadlines, lots of stress

    Advice to ManagementAdvice

    bib

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  2.  

    "It's Ok"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at U.S. Bank

    Pros

    home by 6 everyday. great people to work with

    Cons

    Like any job there are always pros and cons.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Branch Manager III

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Branch Manager III  in  Las Vegas, NV
    Former Employee - Branch Manager III in Las Vegas, NV

    I worked at U.S. Bank full-time for more than 3 years

    Pros

    Great company, poor executive management. Great company potential, but obscured by senior management leadership.

    Cons

    Poor senior management expertise with lack of interpersonal employee relations. Inclined to dictate performance without recognition. Sales performance often overlooked when promotion opportunities become available.

    Advice to ManagementAdvice

    Senior Management must look at their compensation and bonus structure PRIOR to adjusting (reducing) the producers salaries and branch employees incentive plan.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Horrible!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - SERVICE ADVISOR  in  Fargo, ND
    Current Employee - SERVICE ADVISOR in Fargo, ND

    I have been working at U.S. Bank full-time for less than a year

    Pros

    The price of the health insurance was good. Department manager was great. Recognition for good work.

    Cons

    Although the insurance was "cheap", the pay was bad so the chunk of money it took out of every check made it that much harder to get by with basic living expenses. This company doesn't treat you like a person, they treat you like a number, a peon, like you are disposable. The work was awful. Taking calls with no breathing room in between, not even a second to take a sip of water. Every second you were not on a call went against you and God forbid you needed to use the bathroom. You needed to be a robot. Terrible place. They made me feel like a child. The training was long and it didn't cover a lot of what you encountered with callers everyday and the expectations were completely unrealistic.

    Advice to ManagementAdvice

    For the BS the people on the phone have to put up with, missing important family events, etc.. they deserve to be better compensated. US Bank wants their employees to give 110% but US Bank only wants to give back a fraction of that. Look at employees as actual PEOPLE, not robots.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Ethics are Unimportant.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Accountant
    Former Employee - Accountant

    I worked at U.S. Bank full-time for more than 5 years

    Pros

    The only pro I would give is the number of jobs available to those inside the company. They like to hire within the company.

    Cons

    Their company rules only apply to non-managerial employees. Managers are allowed to tell employees to break those rules. Employees can be punished if they choose to follow company rules and disobey their managers. It's something of a "do what I say, not what I do" culture whenever management deals with employees.

    Advice to ManagementAdvice

    I would advise that managers also be required to follow the Code of Ethics. I would recommend that having ideas outside of the norm be more accepted. I believe that management should be more willing to admit when they are wrong.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7.  

    Branch manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Branch Manager
    Current Employee - Branch Manager

    I have been working at U.S. Bank for more than 5 years

    Pros

    Being in the home market with great exposure and easily recognizable company name

    Cons

    Pay scale for experienced employees. Too many hours expected to work. No work/life balance. No value placed on employees. We are told weekly that we must learn to play the game, and accept it because we are easily replaceable.

    Advice to ManagementAdvice

    Value your employees that actually care and want to do well and help grow revenue instead of allowing the constant demoralizing culture. Pointing out in group meetings who have not hit goals is humiliating. Others do not know of challenges we work to overcome to open our doors everyday.

    Neutral Outlook
    No opinion of CEO
  8.  

    Branch Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Branch Manager II  in  Minneapolis, MN
    Current Employee - Branch Manager II in Minneapolis, MN

    I have been working at U.S. Bank for more than 8 years

    Pros

    Long term employee with investment in pension and retirement. Richard Davis is incredible role model.

    Cons

    Senior leaders need to absolutely define this role. A different priority every couple days not only confuses managers but also the teams they try to lead. It needs to be clear. Constant berating for not selling products to customers that do not need or want them in public forums continues to be humiliating for those trying to be responsible lenders. Come up with incentive plans that reward retail employees for doing the right things for the right reasons for the right customers. Reward them for service that does not always include a sale. Stop demoralizing us by telling our assistant managers that if their they don't see their BM's working at least 60 hours a week, we are not dedicated. Find a way to appreciate branch employees and make them want to stay working with company instead of us training them for another bank.

    Advice to ManagementAdvice

    Senior leaders need to pay retail employees more base salary to be competitive since incentive is not achievable. I have had two offers of employment in the last month, from banks in community, both almost 35% more, including cheaper benefits with better coverage.

    Neutral Outlook
    No opinion of CEO
  9.  

    Bad experience and training.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at U.S. Bank full-time for more than a year

    Pros

    National Bank with good benefits.

    Cons

    Training is horrible and some of the upper management have little or no experience.

    Advice to ManagementAdvice

    Communicate with your employees.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Complacent environment, complete lack of management and leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager  in  Chicago, IL
    Former Employee - Account Manager in Chicago, IL

    I worked at U.S. Bank full-time for more than a year

    Pros

    Job security would be the only pro...as long as you're okay with complacency and zero prospects for career growth.

    Cons

    Compensation is terrible and the benefits package may be one of the worst in corporate America; no prospects for advancement/growth/promotion; no leadership or clear vision by management; computer systems used are old, out-dated, and not remotely user friendly.

    Advice to ManagementAdvice

    Attempt to recognize talent within the organization and improve leadership at the management level; take some risks - this is one of the most risk averse companies in the financial sector.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Go Somewhere Else.....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Universal Banker  in  Cameron Park, CA
    Current Employee - Universal Banker in Cameron Park, CA

    I have been working at U.S. Bank full-time for more than a year

    Pros

    Not many pros to this job

    Cons

    Long Hours, Racism, No room for personal growth, No work-life balance, Bad Pay, Horrible benefits

    Advice to ManagementAdvice

    Management needs more improvemant

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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