U.S. Bank Reviews

I have been working at U.S. Bank full-time for more than 7 years

Pros – Business Casual Dress Code
Free Coffee and Fruit
Office has carpet AND hardwood flooring
Office has plenty of natural light.

Cons – I have zero autonomy. Half of my time is spent on reports that no one reads. Management demonstrates a total lack of trust in employees. There is no room for advancement. I have zero work/life balance. Our sales staff offers a real bill of goods, then we have to deal with unrealistic expectations of customers, who have never read their term sheet.
I'm actually in therapy now because I hate it here so much.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

I worked at U.S. Bank full-time for more than a year

Pros – Fun environment. Nice manager. Bank hours

Cons – Actual work was boring. Co workers seem incompetent

Advice to Senior Management – Pay more for good work

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

I have been working at U.S. Bank full-time for more than a year

Pros – I love the customers...I love what the company stands for, the job stability, and various opportunities with the bank.

Cons – I work at an Instore and a job I initially loved has become one I truly hate. My coworkers and management are some of the laziest human beings I've ever had the pleasure of knowing. An Instore banker is a glorified teller...my managers feel too good to help people or new employees. They are constantly sick and leaving the branch early in the afternoon but getting paid 40 hour salary. Turnover in my branch has been high and now I know why. Along with my managers refusing to get on the "teller line" even when the lines get 10 people deep. There is a lot of gossip and belittling. Our branch always makes our goals, often wins campaigns, yet it is never good enough. I've seen my coworker lie on credit applications and apply people for things without their permission, and management ignored my voice of concern even though its extremely unethical. Another coworker called ethics because of the managers always being gone and disappearing, and we all got cornered as they cried and demanded to know who called. If Richard Davis walked in this branch and saw how they were operating it would probably be shut down or they would be termed on the spot. I also know the company believes in a work life balance, which I never get to see because I work 10 hour days, weekends, and overtime almost every week even though I'm a 35 hour employee and we are fully staffed. Heaven forbid if i take a day off. District management has ignored all concerns because of our great sales numbers...the stress of the hours and duties of this job will fry your brain. You must make sales calls, aisle market, help the line, get a sale someway somehow among being a personal maid and slave...new Instore bankers give everyone else a reason to be lazy and help less than they already do. If you become overwhelmed no one cares, prepare to be yelled at or given an attitude.

Advice to Senior Management – I cannot stand the hush hush corruption of this bank anymore!!! I'm hoping only my district has experienced this, because the bank itself is great and could be fun. I go home days feeling worthless, literally like a slave, worn out, upset, and ignored and no management has done anything about serious ethical issues. Management ---weed out bad management!!! This experience has ruined my banking experience and hopes meanwhile worthless mean lazy people that can sell a credit card are made managers! I cannot wait two more months to transfer my new job hunt begins today, I quit!!!!!!

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

I worked at U.S. Bank full-time for more than a year

Pros – Great brand recognition. Loyal customers.

Cons – Poor processing. Underwriting is inconsistent and they want way too much documentation. When you hear the words "your file is clear to close" get ready for your file to go back to underwriting for something that was missed and then calling your clients.

Advice to Senior Management – nothing

No, I would not recommend this company to a friend

I have been working at U.S. Bank full-time for more than a year

Pros – They were really flexoble for a month about school when i was a 15 hour teller. Richard davis is awesome!

Cons – Have yet to meet more than one person at a brNch that actually enjoys what they do.. Many hr ethics issues. Threatened into making management look better or take the blame for upper mistakes. Management not really management material consistently told i was stupid and made to fell inferior. Tellers yelled at on the line snapped at or all around ignored its a mess! May want ot take a look at why turnover is so high.

Advice to Senior Management – Rehire your bm's and abm's or send them to an actual management training

No, I would not recommend this company to a friend

I have been working at U.S. Bank full-time for more than 3 years

Pros – At least it's not fast food

Cons – where to start...the health insurance is a joke, the pay is low compared to other banks, you work hard and get hardly any raise each year, you are micro managed, you are understaffed, you finally get a promotion and they couple it with your minimal annual pay raise so they only will increase your pay once, politics, doing two-three jobs at once and still underpaid, commission payout is way too low, high stress and lazy management. You can make better money being a server or pizza delivery driver, you have to sell, sell, sell and annoy customers by pushing products to some customers that don't need ot want them

Advice to Senior Management – share the wealth, you make billions each year and give employees several hundred dollars that is out of whack, increase incentive, increase pay, better insurance, get rid of these worthless managers

No, I would not recommend this company to a friend

I have been working at U.S. Bank full-time for more than 10 years

Pros – Being able to work remotely and take advantage of flex time are the saving graces of working here. It is a stable company, so employment is relatively secure.

Cons – Compensation is minimal and salary increases are non-existent. Performance, good or bad, has no bearing on the review process.

Advice to Senior Management – Record profits and record net revenue, but bare minimal salary increases? Share the wealth.

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

I have been working at U.S. Bank full-time for less than a year

Pros – There weren't any pros outside of working for what I thought was a good company.

Cons – Arrogant interviewer who was supposed to be keeping in contact regarding the 2nd interview yet failed to return call untill I called from a private number on average I tried to follow up 1-2 times a week.

Advice to Senior Management – Get rid of the recruiters and managers who aren't doing their jobs

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

I worked at U.S. Bank full-time for less than a year

Pros – Company does some really good things regarding community involvement and offers paid volunteer hours for employees, Company is very operationally sound and stable and they are always hiring.

Cons – Speaking only based on experience in the 24 Hour Contact Center (Call Center)... If you like to be picked apart and treated like a child rather than a professional, this might be a great job for you! Micromanagement to the extreme, management team does not respect or listen to ideas or opinions of their employees, extreme top down management, poor communication between departments = poor experience for customers, management team does not support team members well, Personal Bankers are given no freedom to make decisions on their own, if you are a sales superstar you can have the worst customer satisfaction and call evaluation scores ever and management leaves you alone but if you are barely making your sales goals expect to have every little aspect of how you do your job critiqued. Extremely low employee morale and high turnover rate. Overall it was just a very negative environment.

Advice to Senior Management – Value your employees. Don't treat them like children, give them a little autonomy and morale will improve as will employee retention. Encourage more cross-communication between departments which will make things easier for your employees to do their jobs and improve the customer experience as well.

No, I would not recommend this company to a friend

I have been working at U.S. Bank part-time for more than 3 years

Pros – flexible with school and time manageable.

Cons – Slow promotion's, low pay, over worked, under paid. Doing the job of a teller, banker and customer service representative all at the same time

No, I would not recommend this company to a friend