U.S. Bank Reviews

Updated August 28, 2014
Updated August 28, 2014
1,407 Reviews

3.3
1,407 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
U.S. Bank Chairman, President, and CEO Richard K. Davis
Richard K. Davis
983 Ratings

Review Highlights

Pros
  • Work life balance is pretty good, most people friendly (not true in upper management) (in 80 reviews)

  • There are lots of opportunities for advancement and lateral career changes (in 30 reviews)


Cons
  • The areas that I have been in have not offered a good work/life balance (in 34 reviews)

  • Upper management waits to deliver bad news until moment changes take place (in 45 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Not a good company for young professionals.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Credit Review Specialist  in  Owensboro, KY
    Current Employee - Credit Review Specialist in Owensboro, KY

    I have been working at U.S. Bank full-time for less than a year

    Pros

    Good people to work with. Easy to get a job if you are in need.

    Cons

    Keep in mind I work for the Mortgage division, but I feel that this is a bad job for a young professional. You get paid very little, which makes it hard to pay student debt; opportunities to continue school is very limited, because they don't offer that much to you and you have to work over 30 hours; and advancement is slooow, you have to be in a position for a year before you can even apply and that is if your manager lets you. The whole company is so conservative and held down by bureaucracy that there is little leg room to jump in and try to make a difference.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    No career path

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Securities Operations Specialist  in  Saint Paul, MN
    Former Employee - Securities Operations Specialist in Saint Paul, MN

    I worked at U.S. Bank full-time for more than a year

    Pros

    Work-life balance was excellent, somewhat flexible hours

    Cons

    Leadership is shaky, career coaching and progression is non-existent, management is weak

    Advice to ManagementAdvice

    Focus on upgrading facilities
    Have real career planning and assistance

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Teller

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at U.S. Bank

    Pros

    Flexible schedule, great hours, customer service

    Cons

    Sales, management doesn't listen, poorly managed

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  5.  

    Minimum Wage, maximum effort?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Processor  in  Cincinnati, OH
    Former Employee - Account Processor in Cincinnati, OH

    I worked at U.S. Bank as a contractor for less than a year

    Pros

    Relaxed dress code. Get experience in financial industry. Some nice coworkers. Will motivate you to find a better job. I made a goal--survive here for 6 months to get experience for another financial position. I lasted 9 months because they promised promotions/raises, which were never delivered so I left.

    Cons

    No matter how good you are at your job, if you make the wrong person mad, just leave. Don't call HR because it is NEVER anonymous. No room to grow. Expect you to be a "team player" and contribute more than you are paid for, because it "shouldn't be all about the paycheck."

    Advice to ManagementAdvice

    More hands on training from managers because trainers aren't knowledgeable. Instead of promising promotions to make people do more than their job description, maybe just pay them what they deserve. Don't freeze people out for pointing out managements' mistakes, either. That's why this company doesn't improve--because they get rid of everybody that knows how to improve it, one way or the other.

    Doesn't Recommend
    No opinion of CEO
  6.  

    Good starting point

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - In Store Banker I
    Current Employee - In Store Banker I

    I have been working at U.S. Bank full-time for more than a year

    Pros

    Good training for someone without banking experience
    Decent benefits

    Cons

    Low pay
    Little room to move up

    Advice to ManagementAdvice

    Listen to your employees and pay in store bankers as much or than traditional bankers we do more tasks.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  7.  

    Good pay, easy work, very repetitive.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - SERVICE ADVISOR
    Current Employee - SERVICE ADVISOR

    I have been working at U.S. Bank full-time for less than a year

    Pros

    The pay is great compared to other call centers in the area.

    Cons

    You take roughly 100-160 calls a day and if your not closer to the 160 management tells you to spend less time after your calls and to cold transfer to nearly all other departments. You don't have time to take a drink because you have to hit your calls goal.

    Advice to ManagementAdvice

    Hire more people and stop making your current team suffer and be miserable.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Lots of work, little reward

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Personal Banker
    Current Employee - Personal Banker

    I have been working at U.S. Bank full-time for more than a year

    Pros

    They will literally hire anyone.Only get fired if you break a banking rule.

    Cons

    everything that wasnt listed as a pro.

    Advice to ManagementAdvice

    give people the money they deserve, treat employees with respect and remove the stupid pie chart for our benefits that have a section for work/life balance. At in stores there is none. Salaries are too low to keep steady employees. What winds up happening is that the employees find their co-workers quitting which makes vacation time hard to take and then they get over worked because we are open 7 days a week. The managers have to work as bankers, work 44 plus hours a week with the bankers following suit. We cannot do marketing correctly because we work oc, which means lower sales, which we are thus punished for. if you work in a smaller community, have fun, because your sales quotas are the same as if you were in new york. Sundays do nothing to enhance shareholder value, and very little is accomplished. Most people feel sorry for us, those who dont are called sr. management and they are making money off of our work. KDS is a joke, the customers dont understand how the system is supposed to work. They try to give us lower scores to make the 5's stand out. instead what happens is that we fail because of one below 5 and this changes our opportunity for bonus. Make changes.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    Inexcusable HR practices

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Teller  in  Minneapolis, MN
    Former Employee - Teller in Minneapolis, MN

    I worked at U.S. Bank full-time for more than a year

    Pros

    Great incentives when sales goals are met. Great room for advancement IF management likes you.

    Cons

    If management does not like you they will find a way to get rid of you regardless of your meeting sales goals. Sales goals play too large a part of employee performance.

    Advice to ManagementAdvice

    Don't intimidate employees with your knowledge of people calling the ethics line to voice concerns. It makes employees scared to call because they do not want to lose their jobs.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Customer service manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at U.S. Bank full-time for more than 5 years

    Pros

    Stable bank with opportunities here in the home base market to grow with and find a fit for your style or beliefs

    Cons

    This used to be the top bank for caring about customers and building relationships. Now, only number of sales matter. Customer surveys only categorized with perfect or fail. Otherwise you are moved out of role.

    Advice to ManagementAdvice

    Told by district manager that the only way to be successful in this company is to sell at least one product during every customer interaction whether or not the customer needs it. That is not the way to do business.

    Recommends
    Neutral Outlook
    Approves of CEO
  11.  

    Poor Morale

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - SERVICE ADVISOR  in  Coeur d'Alene, ID
    Former Employee - SERVICE ADVISOR in Coeur d'Alene, ID

    I worked at U.S. Bank full-time for more than 5 years

    Pros

    Very organized, great coworkers and great supervisors.

    Cons

    Company sets conflicting goals which make it difficult (or nearly impossible) to reach all goals assigned. Work environment is more focused on call times than customer service quality. They will fire if call times are not good enough! Have been cheated out of raises due to timing "loopholes" more than once in the several years I have worked there. Probably the worst morale in a work place I have ever seen. Not particularly flexible with scheduling.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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