U.S. Bank

www.usbank.com

U.S. Bank Reviews

Updated January 25, 2015
Updated January 25, 2015
1,659 Reviews
3.3
1,659 Reviews
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U.S. Bank Chairman, President, and CEO Richard K. Davis
Richard K. Davis
1,130 Ratings

Review Highlights

Pros
  • Work life balance is pretty good, most people friendly (not true in upper management) (in 99 reviews)

  • The work environment is conducive to open communication and does not feel micro-managed (in 47 reviews)


Cons
  • The areas that I have been in have not offered a good work/life balance (in 45 reviews)

  • Upper management waits to deliver bad news until moment changes take place (in 52 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Going down hill fast

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Personal Banker in Seattle, WA
    Former Employee - Personal Banker in Seattle, WA

    I worked at U.S. Bank full-time (more than 3 years)

    Pros

    If youre good at selling and can get 100% of your customer service survey scores then youre set. which is 20% of your job description, and 100% of what you are evaluated on.

    Cons

    Work environment is horrible, Very high turn over, US bank is doing great but noone gets raises, Bonus incentives keeps getting less and less every year. Your hands tied and cannot offer or help customers who actually need it. does nothing with the community or local charity events.

    Advice to ManagementAdvice

    Get better management, hire people who know how to develop peoples careers and not just sales goals and numbers.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  2. 2 people found this helpful  

    Very hostile work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Relationship Manager in Saint Louis, MO
    Former Employee - Relationship Manager in Saint Louis, MO

    I worked at U.S. Bank full-time (less than an year)

    Pros

    Literally can't think of anything.

    Cons

    Extremely hostile work environment. Everyone was constantly threatened with being fired, even top performers. There was never any constructive criticism or praise for a job well done. They only focused on the negative. I also felt as though I was punished for being a top performer because my boss gave me a bigger caseload because "other employees are falling behind" which meant more angry people for me to talk to everyday. The work/life balance is also TERRIBLE. Don't ever expect to have time for doctor's appointments or anything because there is ZERO flexibility and you don't really start to earn vacation until after a year. So for an ENTIRE YEAR I was expected to not take a single day off.

    Advice to ManagementAdvice

    Stop managing with fear

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 2 people found this helpful  

    Very good working environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Analyst Structured Finance in Chicago, IL
    Current Employee - Analyst Structured Finance in Chicago, IL

    I have been working at U.S. Bank

    Pros

    Very good team co-operation and good team spirit

    Cons

    Low starting pay with very low year to year raises

    Advice to ManagementAdvice

    Increase salaries to attract more talent

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    good benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Underwriter
    Current Employee - Underwriter

    I have been working at U.S. Bank full-time (more than an year)

    Pros

    very good benefits with retirement, pension, good vacation compensation with option to purchase additional vacation hours if one wants to, etc...

    Cons

    do not offer competitive pay and annual raises, even for those that get good reviews, are very poor

    Advice to ManagementAdvice

    due to lack of competitive pay and lack of job stability, can't recommend this job to friends/family. good benefit package is great but due to the nature of the business employees in production get laid off all of the time so a strong benefit package really isn't that enticing anymore

    Doesn't Recommend
    Negative Outlook
  6. 2 people found this helpful  

    Do NOT work in the RMDM Department

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Relationship Manager in Saint Louis, MO
    Current Employee - Relationship Manager in Saint Louis, MO

    I have been working at U.S. Bank

    Pros

    There is a possibility you will get a yearly bonus but it is not guaranteed

    Cons

    The management are uneducated and only have their jobs because they know someone. It is a revolving door and if you think just because you work hard, show initiative, and have great leadership skills, you are going to get promoted you are sadly mistaken. They will use you as long as you allow them to because they do NOT have the proper experience to manage a team. They do NOT value you and you are expendable.

    The health care package is terrible!!!

    Advice to ManagementAdvice

    Go to college, learn how managers are suppose to function. Stop micromanaging. Be honest.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  7. 2 people found this helpful  

    Top Performer fired for a positive post about her team on personal media page

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - PB1L
    Former Employee - PB1L

    I worked at U.S. Bank full-time (less than an year)

    Pros

    Great pay, atmosphere, company values, perks, great opportunities for growth, etc.

    Cons

    leadership, compensation for bonus work, quick to terminate employment, horrible management for the site, etc.

    Advice to ManagementAdvice

    When discussing policy on particular parts of media sites and things allowed, do let your employees know anything positive and uplifting will be considered a violation as well as the negative, so they have a fair chance and aren't caught off guard with a job loss one morning.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Great Learning Environment If You Are Proactive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Personal Banker in Renton, WA
    Current Employee - Personal Banker in Renton, WA

    I have been working at U.S. Bank full-time (more than 3 years)

    Pros

    Upper management genuinely wants you to succeed and are positive. If you are proactive you can gain a lot of knowledge in banking.

    Cons

    Career wise you have to either shoot to be a partner or management to make it worth while. Hiring and training process can take a long time. Branches are constantly understaffed due to this problem.

    Advice to ManagementAdvice

    Hiring management that has no banking knowledge is the worst thing you can do to your employee. Manager should also be a teacher to their employees and know the ends and out of operation and sales.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Teller/Sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Teller in Naperville, IL
    Current Employee - Teller in Naperville, IL

    I have been working at U.S. Bank

    Pros

    Great hours, one hour lunches, decent benefits, and clean environment. Sales atmosphere so be ready to talk and sell.

    Cons

    Usually light staffed and when it gets busy some people get annoyed but other than that no real big issues.

    Advice to ManagementAdvice

    None.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Columbus, OH
    Current Employee - Anonymous Employee in Columbus, OH

    I have been working at U.S. Bank

    Pros

    Working Close with Customers, nice employees that works with you. Great in branch tem environment

    Cons

    Upper Management (District Managers) does not know what they are doing, Too many chiefs and not enough Indians, Sales coach are on different page than managers, Managers does not run branch district manager does along with team of her favorite individuals, politics and too much back stabbing. Getting rid of current upper management would help US Bank be successful with what they continue to be successful at. Will not keep good workers if micro management does not change and everyone is treated equally.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Bad InStore Work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at U.S. Bank

    Pros

    Good to get your foot in the door with banking. This is a good environment if your in Senior management or if you're single with no kids.

    Cons

    The growth opportunities are minimal to non existant if you're looking to grow to anything but a branch manager. Leadership talks a lot about running your position and branch as if it were your own business, but also tell you that it has to be done their way with no exceptions. Regardless of what you've done for the company in the past, it's always 'what are you doing for me now' Work/Life balance is preached by senior leadership ALL of the time, HOWEVER, if you're a salaried BM, you are required to work a MINIMUM 50 hours per week. Your job description says you should spend something like 20% of your time doing teller/banker activities and 80% being a manager, but the staffing model requires you to work more towards 60 hours per week, most of which are doing teller transactions, if you are short even one employee. The company also says they want to develope you and grow your career, but they don't want you to look at anything outside of the branch. You're told by direct Sr. management that they're working with the department you want to go to in order to develope a learning/training plan so they can promote within (which is never done for some reason) then you find out over a year later that the proper people were never even reached out to. The trips are nice if you win, the cash bonus' have gotten worse every year until you work your butt off for a measly $1,000 per quarter (not worth missing time with your family) and despite preaching 'we're changing for our employees' it never, NEVER happens. All of this is in regards to Sr. Management at a district and region level. Richard Davis is a great CEO. Summary: you put years of your career into something that will never pay you back due to the lies and culture you work in.

    Advice to ManagementAdvice

    Do something about staffing in order to give salaried branch managers a work/life balance. The bankers get it and the DM gets it, BM's get screwed. Sr. management blows smoke on everything, nothing is followed through on. They dangle that carrot to keep you in the branch so they're not short on salaried BMs to take advantage of.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO

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