U.S. Bank Reviews in Sacramento, CA Area

Pros

I have enjoyed working for U.S. Bank for the past few years. Development opportunities are available to anyone willing to work hard and expand their knowledge.

Cons

The only thing I would change would be the hours that the In-Store branches are open. The branch where I work is open Monday through Saturday from 10am to 7pm and Sundays from 12pm to 5pm. I would prefer traditional banking hours; closing at 5pm during the week and closed on Sundays.

Advice to Senior Management

I think the Senior Management team of U.S. Bank is doing a great job. They are making smart decisions that help the company to continue to grow and be more and more profitable. Most importantly, the decisions they have made have helped to avoid mass layoffs for the company.

Pros

Excellent mission and philosophy starting from the top down. Regular surveys and reviews. Open and honest two-way communication.

Cons

As all regulated banking industries, duties are extremely segregated between departments. This can create an atmosphere of competition. U.S. Bank employees however do a great job of (for)seeing an issue and attacking it as a team.

Advice to Senior Management

Keep up the yearly surveys and make quick progress to recognize your outstanding performers in the back office.

Pros

Base salary was great. Richard Davis is a good leader. Always strong communication coming from corporate direct. Was one of the first to pay TARP money back so Corporate leadership is strong!!

Cons

Underwriting was ridiculous. Maybe one out of every 10 loans would get approved. Goals were attainable if underwriting would approve anything. Benefits package were a little disappointing considering the size of the bank

Advice to Senior Management

Take a closer look at senior management. A little too much fun and 'telecommuting' from home offices when business is trying to be conducted. Relax on some of the underwriting guidelines. open up who to lend to.

Pros

The company is a well positioned and growing in a time where most financial institutions are either cutting back, being bought out or flat out closing their doors for business. US Bank is strong enough to weather the storm in these tough economic times and come out as a leading financial institution. It's a safe and secure place to work and will continue to be for a long time to come.

Cons

The hours and 7 day a week work-week can be tough at times. The hours at some of the branches make it tough to take time out for yourself on a weekly basis.

Advice to Senior Management

Help the employees see the big picture of the direction the company is headed.

Pros

US Bank pays well compared to other entry level jobs, as well as giving pretty decent health and retirement benefits.

Cons

They usually promote from within, which means that "management" doesn't usually have experience managing people. Their software was also a piece of junk that allowed many errors to get by, it was very frustrating. Most importantly, they claim that their aim is on great customer service(hence the 5 star guarantee) but they are extremely sales driven. Daily calls from upper management asking how we are going to increase sales.

Advice to Senior Management

Re-direct focus on customers and they will give you their business, it will also make for happier employees which will make them more productive.

Pros

Sales oriented and can grow with the bank especially in the Seattle area. Seattle area has fantastic upper managment. Can move into many different departments.

Cons

Management does not treat it's subordinates with much respect. However this is only within in the Sacramento area. The Seattle is a whole different company that I would suggest. Training is very poor do not expect to be truly knowledgable without personal research.

Advice to Senior Management

Positive coaching and emphasizing the good job. Also for upper management to not be so disconnected from tellers and bankers but more integral. Improve morale!!!

Pros

Incentive structure for non-salary retail employees is generous. Products and services offered at the retail level are some of the most competitive in the market. Employee-centered initiatives like company-wide employment satisfaction surveys, town hall meetings and voluntary employee-assistance funds are beginning to help U.S. Bank surpass its competition in caring for its employees.

Cons

Emphasis on improving technology and working environment for retail employees is lacking. Outdated teller equipment, cramped work space and insufficient budget to repair facilities create a frustrating situation. Job-bleed for salary employees is constant - locations open 7 days a week require a manager on-call 7 days a week. Salary and hourly employees earn less than competitors in similar markets.

Advice to Senior Management

Continue employee and customer satisfaction based initiatives. Grow this area of focus more and see continued employee engagement.

Pros

This best part is the Compensation

Cons

The downside is the Management

Advice to Senior Management

Hire better managers