U.S. Cellular Reviews in Chicago, IL

Updated September 29, 2014
Updated September 29, 2014
553 Reviews
3.2
553 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Kenneth R. Meyers
115 Ratings

Review Highlights

Pros
  • My work life balance was never any problem in the call center in Tulsa (in 46 reviews)

  • Employees have great benefits even if you are part time (in 68 reviews)


Cons
  • Work life balance was at times less but ultimately always rewarding (in 45 reviews)

  • The new billing system has caused a conflict in so many areas it is really sad (in 17 reviews)

More Highlights

155 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    Senior Accountant I

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Accountant  in  Chicago, IL
    Current Employee - Senior Accountant in Chicago, IL

    I have been working at U.S. Cellular full-time for more than a year

    Pros

    Work life balance, management empowerment, unique culture, flexible hours, good group of people, collaborative

    Cons

    better places to eat locally or more food trucks

    Recommends
    Positive Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Amazing run but its not what it used to be

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Manager  in  Bensenville, IL
    Former Employee - Senior Manager in Bensenville, IL

    I worked at U.S. Cellular full-time for more than 10 years

    Pros

    Strives for work-life balance. Compensation is above average. Starting time-off is generous (1wk personal days and 2 wks vacation) plus another week on your 3rd and 10th year. Great culture when I started in 2002.

    Cons

    Extremely competitive industry. Always the fear of being bought. Certain senior leaders are not held accountable.

    Advice to ManagementAdvice

    Hold senior leaders accountable the same way associates are.

    Recommends
    Neutral Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Great company to work for. Great benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Inventory Coordinator  in  Chicago, IL
    Former Employee - Retail Inventory Coordinator in Chicago, IL

    I worked at U.S. Cellular full-time for more than 8 years

    Pros

    Rewarding place to work for.

    Cons

    They closed all of their locations in the Midwest.

    Advice to ManagementAdvice

    Some management needs to improve in their personal skills with employees.

    No opinion of CEO
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  5. 1 person found this helpful  

    It was a great company to work for until sprint bought out us cellular in the Chicago market.

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Representative  in  Chicago, IL
    Former Employee - Technical Support Representative in Chicago, IL

    I worked at U.S. Cellular full-time for more than 5 years

    Pros

    U.S. Cellular was a wonderful company to work for. Benefits were amazing, Compensation was reasonable and culture was employees come first.

    Cons

    Once the company was bought out it was downhill from there.

    Doesn't Recommend
  6. 1 person found this helpful  

    Former Social Media Rep/Customer Service Rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Social Media Representative  in  Bolingbrook, IL
    Former Employee - Social Media Representative in Bolingbrook, IL

    I worked at U.S. Cellular full-time for more than 3 years

    Pros

    They encourage growth and opportunity, and you can move up quickly, also great benefits and lots of perks! I made a lot of lifetime friends there, and because I started working so young (21) I grew a lot as a person. They really care about development!

    Cons

    I helped build the social media department from the ground up and when it came time to get hired on permanently and a pay increase, it was NOT what the work was worth or what was expected. Also, the call center environment was kind of crazy dramatic, and the schedules were terrible I worked nights for over a year. Makes work life balance tough.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Fantastic culture and leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Data Network Engineer  in  Schaumburg, IL
    Current Employee - Data Network Engineer in Schaumburg, IL

    I have been working at U.S. Cellular full-time for more than 8 years

    Pros

    Great culture, great cutting edge technology, fantastic people, satisfying work.

    Cons

    I have nothing to mention really.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    It was a great experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Computer Operator Ll  in  Bensenville, IL
    Current Employee - Computer Operator Ll in Bensenville, IL

    I have been working at U.S. Cellular full-time for more than 8 years

    Pros

    Great place to learn new things.

    Cons

    It was a conservative company.

    Advice to ManagementAdvice

    Keep up the good work.

    Neutral Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    A company culture like this comes along once in a lifetime.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Human Resources  in  Chicago, IL
    Former Employee - Human Resources in Chicago, IL

    I worked at U.S. Cellular full-time for more than 5 years

    Pros

    The values and behaviors linked to the culture are alive an well w/in the people there - no matter what geography or function.

    Cons

    Critical limited resources and high expectations can result in added stress. On the up-side the people are wonderful to work with and there is definitely great team work.

    Advice to ManagementAdvice

    There are a lot of new leaders in the organization since I left so, I guess I would just encourage them to keep the dynamic culture alive and well. It is a differentiator that should be protected and sustained.

    Recommends
    No opinion of CEO
  10. 1 person found this helpful  

    Great company to work for...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Analyst  in  Chicago, IL
    Former Employee - Business Analyst in Chicago, IL

    I worked at U.S. Cellular full-time for more than 10 years

    Pros

    Dynamic Organization - great cross functional communication without fear of reprisal. Able to speak open and honestly to executives and be heard

    Cons

    Projects can get lengthy surpassing the launch date.

    Advice to ManagementAdvice

    Happy to know Kenneth Myers is the President - smart man and I expect the company will grow into it's own as time goes by.

    Recommends
    Neutral Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Customer Service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Coach  in  Chicago, IL
    Former Employee - Customer Service Coach in Chicago, IL

    I worked at U.S. Cellular full-time for more than 5 years

    Pros

    Great positive culture. It's like a family.

    Cons

    There have been many executive leadership changes and it has negatively impacted morale and job security. The elephant in the room is if the company will remain solvent, or be bought out.

    Advice to ManagementAdvice

    Consistency. Develop a strategy and stick with it.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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