U.S. Cellular Reviews

Updated July 29, 2015
192 reviews filtered by
  • Chicago, IL Area
  • Any Job Title
  • Any Status
Employment Status

Reset
3.2
Rating Trends
Recommend to a friend
Approve of CEO
(no image)
Kenneth R. Meyers
47 Ratings

Pros
  • A fair work/life balance if you are on the right team (in 48 reviews)

  • Employees have great benefits even if you are part time (in 71 reviews)

Cons
  • A horrible work/life balance depending on the team (in 50 reviews)

  • With the new billing system front line associates got hit hard with angry customers (in 17 reviews)

More Pros and Cons

192 Employee Reviews

Sort: Popular Rating Date
  1. FUN ENVIROMENT HAPPY REPS AND CUSTOMERS

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Wireless Consultant in Chicago, IL
    Former Employee - Wireless Consultant in Chicago, IL

    I worked at U.S. Cellular (More than a year)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    fun enviroment free phone insurance and 401k benefits loyal employees great training

    Cons

    slow to adapt new technology and adapt to trends in industry reps didnt posses that hustler mentality where they were comfy with sub par performance

    Advice to Management

    crack the whip get stricter with performances


  2. RWC

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL

    I worked at U.S. Cellular full-time (More than 5 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Friendly management, free phone and great benefits. Okay commission and leadership seems they know what they are doing for the most part.

    Cons

    Never get to pick your own phone. The manager can make or break you, so get in with the click or your going to be let go very quickly

    Advice to Management

    Continue to invest in technology as it will make or break any wireless company, and continue to develop and promote within.


  3. Awesome place to work!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Service Technician in Chicago, IL
    Former Employee - Service Technician in Chicago, IL

    I worked at U.S. Cellular (More than 8 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great culture, great leadership and peers!

    Cons

    Bad decision to sale Midwest market!! Truly missed by employees and customers!

    Advice to Management

    None


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Engineering Intern review

    Current Intern - Network Engineering and Operations in Schaumburg, IL
    Current Intern - Network Engineering and Operations in Schaumburg, IL

    I have been working at U.S. Cellular as an intern

    Pros

    Nice relaxed culture, People are quite helpful

    Cons

    No relocation or transportation assistance


  6. Working at US Cellular

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Montgomery, IL
    Former Employee - Anonymous Employee in Montgomery, IL

    I worked at U.S. Cellular (More than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Good place to work for with hood benefits. For the most part everyone had a positive attitude.

    Cons

    You usually start with bad work schedule.


  7. sales review

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Wireless Consultant in Chicago, IL
    Current Employee - Retail Wireless Consultant in Chicago, IL

    I have been working at U.S. Cellular full-time (More than 5 years)

    Pros

    Great place to work great services

    Cons

    Great place to work great work working environment


  8. Long-term employment experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL

    I worked at U.S. Cellular full-time (More than 10 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Winning sales team; leadership talent overall; compensation

    Cons

    Information systems; competitive & cost pressures

    Advice to Management

    Remember values; make difficult decisions quickly; inspire your team!


  9. US Celular is middle of the road

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in Chicago, IL
    Current Employee - Senior Manager in Chicago, IL

    I have been working at U.S. Cellular full-time (More than 3 years)

    Recommends
    Neutral Outlook
    Disapproves of CEO
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    Decent work life balance, good benefits, good people overall

    Cons

    Identity issues, financial compass is off.

    Advice to Management

    Be more present. Since new CEO came in the leadership has been in the shadows to the employees


  10. Helpful (2)

    Previously Great Company whose tenure is waning

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in Chicago, IL
    Former Employee - Director in Chicago, IL

    I worked at U.S. Cellular full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great when Jack Rooney instilled a Customer Driven Dynamic Organizational Culture it was an extremely creative place to work. Slipped when Jack retired, and now 5 years later, is a run-of-a-mill smaller company in a market dominated by large players (Verizon, AT&T, Sprint).

    Cons

    Lots of pressure at the director / manager levels to perform, with less and less resources.

    Advice to Management

    Time to sell the company. You have pushed your associates (employees) too hard for too long without increasing market share. It is time to fold up your tent and try something different.


  11. U.S. Cellular: Strong Culture vs. Long-Term Growth Uncertainty

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager, Planning in Chicago, IL
    Former Employee - Manager, Planning in Chicago, IL

    I worked at U.S. Cellular full-time (More than 8 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Very strong culture based on the concept of the "Dynamic Organization" introduced by former CEO Jack Rooney. You've likely never worked in a place like this! Stong & passionate leaders guide associates based on a defined set of Values and Behaviors with a constant focus on growth and customer satisfaction

    Cons

    As a regional wireless carrier, U.S. Cellular competes against the 4 national carriers in an industry that spends more money on advertising than any other ~ so it is in an uber-competitive environment. With limited financial resources in a regulated industry, U.S. Cellular can only do so much to grow the business and attract new/switching customers.

    Advice to Management

    There have been persistent whispers for years that U.S. Cellular will be sold to a larger competitor, yet it has yet to happen (excluding the exit from the Chicago and St. Louis markets, respectively). It seems to be only a matter of time.



Showing 192 of 721 reviews
Reset Filters
RSS Feed </> Embed

Your response will be removed from the review – this cannot be undone.