U.S. Cellular Reviews in Goldsboro, NC

Updated September 8, 2014
Updated September 8, 2014
559 Reviews
3.2
559 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Kenneth R. Meyers
116 Ratings

Review Highlights

Pros
  • My work life balance was never any problem in the call center in Tulsa (in 46 reviews)

  • Employees have great benefits even if you are part time (in 70 reviews)


Cons
  • Work life balance was at times less but ultimately always rewarding (in 47 reviews)

  • The new billing system has caused a conflict in so many areas it is really sad (in 17 reviews)

More Highlights

2 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Exciting Learning Opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Interim Retail Sales Manager in Goldsboro, NC
    Current Employee - Interim Retail Sales Manager in Goldsboro, NC

    I have been working at U.S. Cellular

    Pros

    The Values and Behaviors of the D.O.
    The stories and experiences in regard to winning customer service-a customer thanking us for our help.
    The empowerment and freedom to make decisions to provide an effective customer experience.
    Benefits w/pension plan, tuition- reimbursement
     good vacation time awarded
    Market Leaders try to help morale and look out for us

    Cons

    pay is not the best (but not the worst)
    hours- vacation blackouts
    lack of incentives-for the non-sales support groups
    no visibility of senior leadership except in the home area (chicago)

    Advice to ManagementAdvice

    Be more visible to all markets instead of a select few.
    Don't be afraid to get the latest and greatest- Not meaning the i-phone, but look at a phone/device we can be exclusive on that is the best.
    Raise data limits; Let the family plans with data share their data like they would minutes.
    Get more input from store level for major changes such as Plan-grams, store hours, compensation. some of these decisions are very different by store, location, and markets.

    Recommends
    No opinion of CEO
  2. 1 person found this helpful  

    It is what it is .

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Manager in Goldsboro, NC
    Former Employee - Retail Sales Manager in Goldsboro, NC

    I worked at U.S. Cellular full-time (more than an year)

    Pros

    Pay , free phone , don't work every weekend

    Cons

    Work life balance / no clear directions

    Advice to ManagementAdvice

    What do you want to be customer driven or profit driven ?

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

Work at U.S. Cellular? Share Your Experiences

U.S. Cellular

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.