U.S. Cellular

  www.uscellular.com
  www.uscellular.com

U.S. Cellular Reviews in Naperville, IL

584 Reviews
3.2
584 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Kenneth R. Meyers
125 Ratings

Review Highlights

Pros
  • My work life balance was never any problem in the call center in Tulsa (in 48 reviews)

  • Employees have great benefits even if you are part time (in 71 reviews)


Cons
  • Work life balance was at times less but ultimately always rewarding (in 50 reviews)

  • The new billing system has caused a conflict in so many areas it is really sad (in 17 reviews)

More Highlights

3 Employee Reviews Back to all reviews

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  1.  

    Good company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Consultant in Naperville, IL
    Current Employee - Retail Sales Consultant in Naperville, IL

    I have been working at U.S. Cellular part-time (more than 5 years)

    Pros

    They are very flexible with your schedule. They compensate their employees fairly as well.

    Cons

    Big emphasis on achieving quotas

    Recommends
    Negative Outlook
    Disapproves of CEO
  2.  

    Retail Sales Consultant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Consultant in Naperville, IL
    Current Employee - Retail Sales Consultant in Naperville, IL

    I have been working at U.S. Cellular full-time (more than an year)

    Pros

    Great place to work, quotas are very manageable, great place to learn if you have the right sales manager and store manager.

    Cons

    network quality is good, belief plans a great idea but allow customers to leave without penalty. Losing a lot of customers because of inability to get the Iphone. New LTE networks is taking a long time to roll out and staying competitive in the Chicago market. Prices of plans and phones are the same as Verizon but without the latest phones or the LTE.

    Advice to ManagementAdvice

    Moving up depends on whether your manager will work for you to move up. If you have you a manager that will work to get you recognized you can move up quickly otherwise be prepared to connect with the area managers to get your name to them.

    Recommends
    Negative Outlook
    No opinion of CEO
  3.  

    Great place to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Sales Representative in Naperville, IL
    Current Employee - Sales Representative in Naperville, IL

    I have been working at U.S. Cellular

    Pros

    Good culture, Supportive and effective leadership. Lots of programs for self-development - personally and professionally. Us Cellular offers on e of the best plans in the industry and customer satisfaction. Every day is different.

    Cons

    Phones are not as competitive compared to competitors in terms of variety and style (most phones are out dated). Equipment pricing is not competitive and no attractive promotions offered like other carriers during minor events (father days , Mothers day, Labor day), There aren't any work related downsides. Company has cut down on various expenses due to the market conditions. Overall outlook looks very sold due to senior management knowing what they are doing in the current recession.

    Advice to ManagementAdvice

    We need better phones and pricing on equipment to stay competitive.

    Recommends
    Approves of CEO

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