62% of the CEO
Kenneth R. Meyers
1 person found this helpful
I worked at U.S. Cellular full-time for more than 3 years
Pros – Excellent Benefits for full and part-time work, positive culture, clear mission
Cons – Politics. Heavy on the politics. Most of the time, the front line folks are so well paid, they don't rally around the vision and mission anymore. They stick to themselves, and accountability is sacrificed for popularity.
Advice to Senior Management – Revise the disciplinary process, or teach your mid-managers to fire people honestly and straight up. I was threatened with a PIP, and when I asked what it would entail, they had no idea and didn't know if they could help me. They would have had to fire me, because I had the "will", just not the "skill", and they didn't want to help me find it anymore. I wish they would have just said that instead of tooling around with me and my feelings.
Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company
2013-01-16 07:52 PST
1 person found this helpful
I worked at U.S. Cellular full-time for more than a year
Pros – The money is great. If you are a "paper chaser" and self motivated, you will find success here.
Cons – Micromanagement...so much of it. At one point we were required to photocopy our records of customer interactions and hand them in like school children. And questioning these kinds of procedures leads to disciplinary action. In a word, management is ineffective. Most of them seem to be inexperienced managers. Those who aren't are few and far between. The feedback model at US Cellular is an immediate one. For ex, you go through a customer interaction and right after it happens, you get feedback on it. Don't bother asking for clarification on these sessions.
Advice to Senior Management – Practice what you preach. There is a strict requirement for employees to "use their books" yet managers literally never do. Managers also leave and come in whenever they want to. Lead by example.
No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company
2013-08-06 11:25 PDT
With over five million customers in 26 states, U.S. Cellular is one of the largest wireless service carriers in the nation. We owe every bit of success to our associates—people with a real passion for their work who are… — Full Overview
Provided by employer [?]
This is the employer's chance to tell you why you should work for them. The information provided is from their perspective.
Your feedback has been sent to the team and we'll look into it.
Your response will be removed from the review – this cannot be undone.
Simply post an anonymous review for a current/former employer or recent interview experience. Your post is anonymous – and if you're worried someone will be able to identify your review, you can even post without telling us your job title and location. Learn More.
No thanks –