U.S. Cellular Reviews in Omaha, NE

543 Reviews
3.1
543 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Kenneth R. Meyers
109 Ratings

Review Highlights

Pros
  • It also depends on your own manager if there is any sort of understanding for a work/life balance (in 43 reviews)

  • Employees have great benefits even if you are part time (in 65 reviews)


Cons
  • Work-life balance is difficult in retail stores, especially with somewhat high turnover (in 34 reviews)

  • The new billing system has caused a conflict in so many areas it is really sad (in 15 reviews)

More Highlights

2 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    4 Years to the Positive, but Headed South

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Manager  in  Omaha, NE
    Former Employee - Retail Sales Manager in Omaha, NE

    I worked at U.S. Cellular full-time for more than 3 years

    Pros

    Excellent Benefits for full and part-time work, positive culture, clear mission

    Cons

    Politics. Heavy on the politics. Most of the time, the front line folks are so well paid, they don't rally around the vision and mission anymore. They stick to themselves, and accountability is sacrificed for popularity.

    Advice to ManagementAdvice

    Revise the disciplinary process, or teach your mid-managers to fire people honestly and straight up. I was threatened with a PIP, and when I asked what it would entail, they had no idea and didn't know if they could help me. They would have had to fire me, because I had the "will", just not the "skill", and they didn't want to help me find it anymore. I wish they would have just said that instead of tooling around with me and my feelings.

    Recommends
    Negative Outlook
    Approves of CEO
  2. 1 person found this helpful  

    A mixed bag

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Wireless Consultant  in  Omaha, NE
    Former Employee - Retail Wireless Consultant in Omaha, NE

    I worked at U.S. Cellular full-time for more than a year

    Pros

    The money is great. If you are a "paper chaser" and self motivated, you will find success here.

    Cons

    Micromanagement...so much of it. At one point we were required to photocopy our records of customer interactions and hand them in like school children. And questioning these kinds of procedures leads to disciplinary action. In a word, management is ineffective. Most of them seem to be inexperienced managers. Those who aren't are few and far between. The feedback model at US Cellular is an immediate one. For ex, you go through a customer interaction and right after it happens, you get feedback on it. Don't bother asking for clarification on these sessions.

    Advice to ManagementAdvice

    Practice what you preach. There is a strict requirement for employees to "use their books" yet managers literally never do. Managers also leave and come in whenever they want to. Lead by example.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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