U.S. Cellular

  www.uscellular.com
  www.uscellular.com

U.S. Cellular Reviews

Updated November 25, 2014
Updated November 25, 2014
573 Reviews
3.2
573 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Kenneth R. Meyers
120 Ratings

Review Highlights

Pros
  • My work life balance was never any problem in the call center in Tulsa (in 47 reviews)

  • Employees have great benefits even if you are part time (in 71 reviews)


Cons
  • Work life balance was at times less but ultimately always rewarding (in 48 reviews)

  • The new billing system has caused a conflict in so many areas it is really sad (in 17 reviews)

More Highlights

Employee Reviews

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  1. 1 person found this helpful  

    great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager in Milwaukee, WI
    Current Employee - Store Manager in Milwaukee, WI

    I have been working at U.S. Cellular full-time (more than 3 years)

    Pros

    environment is great and the pay was good.

    Cons

    retail hours are always a con.

    Recommends
    Positive Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Amazing culture, great pay, and a lot of opportunities to grow.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Manager in Concord, NH
    Current Employee - Retail Sales Manager in Concord, NH

    I have been working at U.S. Cellular full-time (more than 3 years)

    Pros

    The company is led by strong senior leaders with a focus on amazing company culture equating to great customer service and strong end results.

    Cons

    Requires a lot of flexibility to be in the wireless industry. The only thing that is constant is that it will be constantly changing.

    Advice to ManagementAdvice

    Stayed focused on business results while maintaining a presence on the front line .

    Recommends
    Positive Outlook
    Approves of CEO
  3. 2 people found this helpful  

    Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Wireless Consultant in Manhattan, KS
    Current Employee - Retail Wireless Consultant in Manhattan, KS

    I have been working at U.S. Cellular full-time (more than 3 years)

    Pros

    It's pretty good. Better Than Most.

    Cons

    It's pretty good. Better Than Most.

    Advice to ManagementAdvice

    It's pretty good. Better Than Most.

    Recommends
    Positive Outlook
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  5.  

    This was a great company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Waukesha, WI
    Former Employee - Customer Service Representative in Waukesha, WI

    I worked at U.S. Cellular part-time (less than an year)

    Pros

    The culture was great! There was really good training to prepare you to do your job. The coach gave a lot of helpful advice to stay on your target. Always someone kind to turn to with questions.

    Cons

    I did not like the hours, I worked second shift and eventually those hours were not convenient for me.

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    Expansive experience on various exciting projects.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at U.S. Cellular full-time

    Pros

    Good culture, incredibly hard working team members. Majority of folks you work with are top notch and respect diverse opinions and working styles. Great direct leadership over the years, open to hearing others ideas and coaching and feedback was a big plus. Learned a great deat at this great company.

    Cons

    Tough industry. Senior leaders have a difficult time staying ahead or differentiating from the big dogs in wireless, creating varying levels of frustration among the ranks. Communication from the top used to be a Pro, but over the last couple of years has eroded in both quanity and quality of open and informative communication.

    Advice to ManagementAdvice

    Do not take your hard working teams for granted, keep them informed through honest and frequent communication.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7. 3 people found this helpful  

    Started out great, but the luster is wearing off quickly.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL

    I have been working at U.S. Cellular full-time (more than 3 years)

    Pros

    Convenient access to HQ if you live in or around the north Chicago Suburbs.
    A fair work/life balance if you are on the right team.

    Cons

    A horrible work/life balance depending on the team.
    Some teams are a revolving door of new hires that quickly leave after dealing with certain managers/directors.
    The longer you are with the company the more you will question how certain individuals continually get promoted for less than average work.
    A lot of trumpeting success and hiding failures, to the point of broken processes going unfixed for months to years.

    Advice to ManagementAdvice

    Managers in all aspects of the business need to be held accountable for metrics they affect, not just what they are measured on.
    The culture survey is a big part of the company, make it feel like it actually means something. Middle management often "talk" about the results, but slump right back into business as usual a week or two after the readout.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Its Okay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Wireless Consultant in Milwaukee, WI
    Current Employee - Retail Wireless Consultant in Milwaukee, WI

    I have been working at U.S. Cellular full-time (less than an year)

    Pros

    The pay is good, you get to work with some good technology, and the free cell phone service is also an added bonus.

    Cons

    U.S. Cellular has a VERY poor and failing system, it never works and is extremely slow, which leads to frustrated customers. In my 8+ months with the company, I have yet to have a smooth transaction where the system works as it is suppose to- you are always on the phone with tech and the system also messes bills up daily. They give RWC's very little power on certain functions of the job, and we are constantly resorting to calling customer support or going to our leader. Your schedule changes all the time on absolutely no notice and you are forced to follow it.

    Advice to ManagementAdvice

    Admit your system failed and fix it or get a different one, give us more power to do our jobs, stop re-adjusting the commission structure to trends so that we make less money.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Càtering to the lowest common denominator

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at U.S. Cellular full-time (more than 8 years)

    Pros

    Nice people and decent pay for the level of work

    Cons

    Incompetent management. It's not what you know it's who you know

    Doesn't Recommend
  10.  

    Disappointed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Wireless Consultant in Lynchburg, VA
    Former Employee - Retail Wireless Consultant in Lynchburg, VA

    I worked at U.S. Cellular full-time (more than an year)

    Pros

    decent pay, great insurance, peer training.

    Cons

    Stressful, no work life balance, not enough training for new employees, terrible micro-management, they don't trust employees.

    Advice to ManagementAdvice

    You have good employees that really care about your customers, and then you have associates who literally couldn't care less. The associates who couldn't care less about the company are making decisions that don't line up with the business code of conduct or the D. O. For the most part they're given a slap on the wrist and told to keep it moving because in my experience they happen to be a top seller or their numbers are really good. Then you fire employees for doing nothing wrong and upholding the stores policies. Moral is terrible in the stores because you're bringing in managers that have never worked for the company before (among other reasons) so the employees end up sacrificing sales because they are training the managers to do every day tasks.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    Nice company that does not have a bright future of being around.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Product Manager in Chicago, IL
    Current Employee - Product Manager in Chicago, IL

    I have been working at U.S. Cellular full-time (more than 10 years)

    Pros

    Many nice people that work there.

    Cons

    Too small of a carrier to exist in the future.

    Doesn't Recommend
    Negative Outlook

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