U.S. Cellular

  www.uscellular.com
  www.uscellular.com

U.S. Cellular Reviews

Updated November 16, 2014
Updated November 16, 2014
572 Reviews
3.2
572 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Kenneth R. Meyers
119 Ratings

Review Highlights

Pros
  • My work life balance was never any problem in the call center in Tulsa (in 47 reviews)

  • Employees have great benefits even if you are part time (in 71 reviews)


Cons
  • Work life balance was at times less but ultimately always rewarding (in 48 reviews)

  • The new billing system has caused a conflict in so many areas it is really sad (in 17 reviews)

More Highlights

Employee Reviews

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  1. 1 person found this helpful  

    great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager in Milwaukee, WI
    Current Employee - Store Manager in Milwaukee, WI

    I have been working at U.S. Cellular full-time (more than 3 years)

    Pros

    environment is great and the pay was good.

    Cons

    retail hours are always a con.

    Recommends
    Positive Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Amazing culture, great pay, and a lot of opportunities to grow.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Manager in Concord, NH
    Current Employee - Retail Sales Manager in Concord, NH

    I have been working at U.S. Cellular full-time (more than 3 years)

    Pros

    The company is led by strong senior leaders with a focus on amazing company culture equating to great customer service and strong end results.

    Cons

    Requires a lot of flexibility to be in the wireless industry. The only thing that is constant is that it will be constantly changing.

    Advice to ManagementAdvice

    Stayed focused on business results while maintaining a presence on the front line .

    Recommends
    Positive Outlook
    Approves of CEO
  3. 2 people found this helpful  

    Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Wireless Consultant in Manhattan, KS
    Current Employee - Retail Wireless Consultant in Manhattan, KS

    I have been working at U.S. Cellular full-time (more than 3 years)

    Pros

    It's pretty good. Better Than Most.

    Cons

    It's pretty good. Better Than Most.

    Advice to ManagementAdvice

    It's pretty good. Better Than Most.

    Recommends
    Positive Outlook
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  5.  

    Expansive experience on various exciting projects.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at U.S. Cellular full-time

    Pros

    Good culture, incredibly hard working team members. Majority of folks you work with are top notch and respect diverse opinions and working styles. Great direct leadership over the years, open to hearing others ideas and coaching and feedback was a big plus. Learned a great deat at this great company.

    Cons

    Tough industry. Senior leaders have a difficult time staying ahead or differentiating from the big dogs in wireless, creating varying levels of frustration among the ranks. Communication from the top used to be a Pro, but over the last couple of years has eroded in both quanity and quality of open and informative communication.

    Advice to ManagementAdvice

    Do not take your hard working teams for granted, keep them informed through honest and frequent communication.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    This was a great company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Waukesha, WI
    Former Employee - Customer Service Representative in Waukesha, WI

    I worked at U.S. Cellular part-time (less than an year)

    Pros

    The culture was great! There was really good training to prepare you to do your job. The coach gave a lot of helpful advice to stay on your target. Always someone kind to turn to with questions.

    Cons

    I did not like the hours, I worked second shift and eventually those hours were not convenient for me.

    Recommends
    Positive Outlook
    No opinion of CEO
  7. 2 people found this helpful  

    Sales Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Manager in Chicago, IL
    Former Employee - Sales Manager in Chicago, IL

    I worked at U.S. Cellular full-time (more than an year)

    Pros

    Company is very proactive and has created an outstanding culture known as the dynamic organization. Very employee and customer focus. Always looking to do the right thing for the customer.

    Cons

    Company is a retail wireless company within a very cut throat industry. Change is inevitable and constant in order to stay relevant with the rest of the industry.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Started out great, but the luster is wearing off quickly.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL

    I have been working at U.S. Cellular full-time (more than 3 years)

    Pros

    Convenient access to HQ if you live in or around the north Chicago Suburbs.
    A fair work/life balance if you are on the right team.

    Cons

    A horrible work/life balance depending on the team.
    Some teams are a revolving door of new hires that quickly leave after dealing with certain managers/directors.
    The longer you are with the company the more you will question how certain individuals continually get promoted for less than average work.
    A lot of trumpeting success and hiding failures, to the point of broken processes going unfixed for months to years.

    Advice to ManagementAdvice

    Managers in all aspects of the business need to be held accountable for metrics they affect, not just what they are measured on.
    The culture survey is a big part of the company, make it feel like it actually means something. Middle management often "talk" about the results, but slump right back into business as usual a week or two after the readout.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Nice company that does not have a bright future of being around.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Product Manager in Chicago, IL
    Current Employee - Product Manager in Chicago, IL

    I have been working at U.S. Cellular full-time (more than 10 years)

    Pros

    Many nice people that work there.

    Cons

    Too small of a carrier to exist in the future.

    Doesn't Recommend
    Negative Outlook
  10. 2 people found this helpful  

    Great for individual contributor roles, not so great for leaders

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Manager
    Former Employee - IT Manager

    I worked at U.S. Cellular full-time

    Pros

    Very mature IT processes, good code quality for internal development, strong culture of communication and strategy alignment at all levels.

    Cons

    Poor leader development and support. Constantly coached on your weaknesses and very little acknowledgment of strengths, getting promoted could be challenging. Poor work life balance.

    Advice to ManagementAdvice

    Spend the time to develop the current leaders and the next level leaders, recognize and reward the positives instead of focusing so much on the negatives.

    Doesn't Recommend
  11. 1 person found this helpful  

    Fairly good experience overall. Pay is decent, good benefits, and people are friendly.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Financial Analyst in Chicago, IL
    Current Employee - Senior Financial Analyst in Chicago, IL

    I have been working at U.S. Cellular full-time (more than 3 years)

    Pros

    Relaxed work environment and good work-Life balance. Decent Pay.

    Cons

    Poor Leadership, Growth Opportunities are limited depending on your department. Constantly changing organization structure shows lack of senior leadership vision. Poor Understanding of market presence

    Advice to ManagementAdvice

    Be more nimble, and embrace change at a faster pace. Poor accountability for senior leaders and middle management needs to be changed.

    Recommends
    Neutral Outlook
    Approves of CEO

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