U.S. Cellular Reviews

Updated March 26, 2015
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3.2
636 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
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Kenneth R. Meyers
149 Ratings

Pros
  • My work life balance was never any problem in the call center in Tulsa (in 48 reviews)

  • Employees have great benefits even if you are part time (in 71 reviews)

Cons
  • Work life balance was at times less but ultimately always rewarding (in 50 reviews)

  • The new billing system has caused a conflict in so many areas it is really sad (in 17 reviews)

More Pros and Cons

Employee Reviews

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  1. Sales rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative in Chicago, IL
    Former Employee - Sales Representative in Chicago, IL

    I worked at U.S. Cellular

    Pros

    overall great place to work at awesome company culture

    Cons

    they close in my city

    Recommends
    Positive Outlook
    Disapproves of CEO
  2. US Cellular gives constant appreciation to the work your do. Very committed to build as a team.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Wireless Consultant in Clinton, NC
    Current Employee - Retail Wireless Consultant in Clinton, NC

    I have been working at U.S. Cellular

    Pros

    Welcomed to an awesome environment.

    Cons

    Without pushing yourself, it can seem like you do the same thing over and over.

    Recommends
    Positive Outlook
    Approves of CEO
  3. It is a fair place to work - where work-life balance is appreciated.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at U.S. Cellular

    Pros

    bonuses, training opportunities, fair market value salaries, interesting industry

    Cons

    some leadership values misplaced, ever-changing goals

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Great place to gain experience, probably not a lifelong career

    Former Employee - Retail Wireless Consultant in Madison, WI
    Former Employee - Retail Wireless Consultant in Madison, WI

    I worked at U.S. Cellular part-time (more than 3 years)

    Pros

    Generous commission and pay relative to required experience, flexible scheduling, sense of community in stores, low pressure environment, can learn quite a bit about sales, technology, and business if motivated to do so.

    Cons

    Co-workers and management can be a bit dramatic, the company changes commission structure periodically which can be stressful and create uncertainty, general issues with working for a corporation including periods of micromanagement, especially when a new policy is being implemented.

    Neutral Outlook
    No opinion of CEO
  6. Sketchy Future

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative in Green Bay, WI
    Former Employee - Sales Representative in Green Bay, WI

    I worked at U.S. Cellular full-time (less than a year)

    Pros

    Great People and Fun Enviroment

    Cons

    Retail Hours
    Declining Customer Base
    Stressful

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 1 person found this helpful

    Struggling company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Wireless Consultant in Mount Pleasant, WI
    Former Employee - Retail Wireless Consultant in Mount Pleasant, WI

    I worked at U.S. Cellular full-time (more than 3 years)

    Pros

    You get to learn a lot offers good benefits for some that's single or two people working it pays good. They offer part time if you need it

    Cons

    They change the compensation package it's all based on percentage to the point that commission structure it's a joke. Not only that but they put the quota so high that is unrealistic for the traffic that us cell has. They made you do multiple positions at once, inventory coordinator, cashier, greater, tech, telemarketer (out of all this was the worst one to do as i am not a telemarketer) among other things and don't forget to meet your quota! I was one of the top sales people and after the pay change I was making $2000 less on every commission check selling the same amount I did in the past what a scam.so much for their advertisement of unlimited income potential

    Advice to ManagementAdvice

    Realize that you are losing all the top sells people by your pay structure only the people who don't have financial reliability at home will stay. You can't burn the candle in both ends, more work for less pay is a bad formula.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. I was Working For Premier Locations

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at U.S. Cellular

    Pros

    They Kept Me Working At Different Locations...

    Cons

    They Kept Me Working AT Different Locations

  9. ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at U.S. Cellular

    Pros

    benefits, nice people, fast pace, good place to learn

    Cons

    salary, career path, not so nice people

    Advice to ManagementAdvice

    Use to be different.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  10. 2 people found this helpful

    Good employer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Tech Support Representative
    Current Employee - Tech Support Representative

    I have been working at U.S. Cellular full-time (more than 5 years)

    Pros

    pay, sick time, amount of vacation and personal time, make a lot of good friends, 401k and insurance, mostly good management

    Cons

    customers attitudes, being put in customer service involuntarily, discrepancies between seniority- there doesn't seem to be calibration in management, open 365 days a year so have to work holidays including Thanksgiving and Christmas, poor schedules and not many opportunities to get a normal schedule

    Advice to ManagementAdvice

    make sure when associates change leaders they are all calibrated, its not fair to go from one person and you are doing great to someone else that has totally different expectations..everyone should be unified and on the same page

    Recommends
    Positive Outlook
  11. Great People, Old Processes and technology

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL

    I have been working at U.S. Cellular full-time (more than 5 years)

    Pros

    Flexible work Schedules - work from home options
    Great Culture
    Relaxed work environment- most departments able to wear jeans daily
    Awesome place to start a career'
    Good Benefits

    Cons

    Antiquated systems and technology
    Resistant to change
    Siloed Work environment
    Lack of consistent process and procedure
    Top heavy management

    Recommends
    Neutral Outlook

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