U.S. Cellular Reviews

Updated September 30, 2014
Updated September 30, 2014
553 Reviews
3.2
553 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Kenneth R. Meyers
115 Ratings

Review Highlights

Pros
  • My work life balance was never any problem in the call center in Tulsa (in 46 reviews)

  • Employees have great benefits even if you are part time (in 69 reviews)


Cons
  • Work life balance was at times less but ultimately always rewarding (in 46 reviews)

  • The new billing system has caused a conflict in so many areas it is really sad (in 17 reviews)

More Highlights

Employee Reviews

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  1. 1 person found this helpful  

    Great place to build a career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at U.S. Cellular full-time for more than 10 years

    Pros

    great culture, great team, great peers. senior leadership is open to new ideas from all aspects of the organization. Feedback goes both ways, a true learning and teaching environment

    Cons

    sometimes allows poor performance to go on for too long before it is addressed, reactive in offerings of products and services

    Advice to ManagementAdvice

    keep up what you are doing... listen to your associates, they have the best ideas

    Recommends
    Approves of CEO
  2. 1 person found this helpful  

    Senior Accountant I

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Accountant  in  Chicago, IL
    Current Employee - Senior Accountant in Chicago, IL

    I have been working at U.S. Cellular full-time for more than a year

    Pros

    Work life balance, management empowerment, unique culture, flexible hours, good group of people, collaborative

    Cons

    better places to eat locally or more food trucks

    Recommends
    Positive Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Amazing Place to Build a Career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at U.S. Cellular full-time for more than 3 years

    Pros

    Amazing corporate culture, the best job I have ever had. The kind of place you want to retire at. Amazing leadership, benefits, opportunity and people.

    Cons

    Challenging Industry to stay competitive in

    Recommends
    Neutral Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Great staff

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Service Technician  in  Oklahoma City, OK
    Former Employee - Service Technician in Oklahoma City, OK

    I worked at U.S. Cellular full-time for more than a year

    Pros

    The employees really want to help.

    Cons

    Constant changes, require a lot from the sales reps, eliminated technician assistance.

    Advice to ManagementAdvice

    Consider the work load you're laying on your sales reps.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Learned to successfully lead, coach, develop, and drive the bottom line of the company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager  in  Owasso, OK
    Former Employee - Store Manager in Owasso, OK

    I worked at U.S. Cellular full-time for more than 10 years

    Pros

    Pay. Dynamic place to work. Empowerment to grow and develop others while driving business results.

    Cons

    Work life balance was at times less but ultimately always rewarding.

    Advice to ManagementAdvice

    Continue to uphold the values and behaviors the company was built upon

    Recommends
    Negative Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Loved it!

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at U.S. Cellular

    Pros

    I loved the leadership and overall environment of the company. Everyone is very passionate about what they do.

    Cons

    Work life balance and keeping up with competitors in the market.

  8. 1 person found this helpful  

    Amazing run but its not what it used to be

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Manager  in  Bensenville, IL
    Former Employee - Senior Manager in Bensenville, IL

    I worked at U.S. Cellular full-time for more than 10 years

    Pros

    Strives for work-life balance. Compensation is above average. Starting time-off is generous (1wk personal days and 2 wks vacation) plus another week on your 3rd and 10th year. Great culture when I started in 2002.

    Cons

    Extremely competitive industry. Always the fear of being bought. Certain senior leaders are not held accountable.

    Advice to ManagementAdvice

    Hold senior leaders accountable the same way associates are.

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    I love US Cellular!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at U.S. Cellular for more than 10 years

    Pros

    Great health and associate benefits. The company tried hard to keep and retain qualified employees.

    Cons

    The only cons are that the employee phone program was extremely weak and very limited on selection and the other is that depending on company results training was usually reduced or eliminated on occasion.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Great company to work for. Great benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Inventory Coordinator  in  Chicago, IL
    Former Employee - Retail Inventory Coordinator in Chicago, IL

    I worked at U.S. Cellular full-time for more than 8 years

    Pros

    Rewarding place to work for.

    Cons

    They closed all of their locations in the Midwest.

    Advice to ManagementAdvice

    Some management needs to improve in their personal skills with employees.

    No opinion of CEO
  11.  

    Was great now not so much

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Wireless Consultant  in  Wilmington, NC
    Former Employee - Retail Wireless Consultant in Wilmington, NC

    I worked at U.S. Cellular full-time for more than a year

    Pros

    Co workers were great
    Benefits
    Personal growth
    Hourly pay was Ok

    Cons

    Since 2010 the leadership has been circling the drain, with almost all the upper management resigning. This left everything a mess with things being half enforced and confusion on what was going on.
    Started nickel and diming the long term customers causing them to leave.
    Micro managing
    High commissions almost impossible to achieve anymore
    High churn
    Work/life balance

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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