U.S. Cellular Reviews

Updated September 10, 2014
Updated September 10, 2014
543 Reviews
3.1
543 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Kenneth R. Meyers
109 Ratings

Review Highlights

Pros
  • It also depends on your own manager if there is any sort of understanding for a work/life balance (in 43 reviews)

  • Employees have great benefits even if you are part time (in 65 reviews)


Cons
  • Work-life balance is difficult in retail stores, especially with somewhat high turnover (in 34 reviews)

  • The new billing system has caused a conflict in so many areas it is really sad (in 15 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Loved it!

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at U.S. Cellular

    Pros

    I loved the leadership and overall environment of the company. Everyone is very passionate about what they do.

    Cons

    Work life balance and keeping up with competitors in the market.

  2. 1 person found this helpful  

    Amazing run but its not what it used to be

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Manager  in  Bensenville, IL
    Former Employee - Senior Manager in Bensenville, IL

    I worked at U.S. Cellular full-time for more than 10 years

    Pros

    Strives for work-life balance. Compensation is above average. Starting time-off is generous (1wk personal days and 2 wks vacation) plus another week on your 3rd and 10th year. Great culture when I started in 2002.

    Cons

    Extremely competitive industry. Always the fear of being bought. Certain senior leaders are not held accountable.

    Advice to ManagementAdvice

    Hold senior leaders accountable the same way associates are.

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    I love US Cellular!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at U.S. Cellular for more than 10 years

    Pros

    Great health and associate benefits. The company tried hard to keep and retain qualified employees.

    Cons

    The only cons are that the employee phone program was extremely weak and very limited on selection and the other is that depending on company results training was usually reduced or eliminated on occasion.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Better than college.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Coach  in  Marion, IA
    Former Employee - Customer Service Coach in Marion, IA

    I worked at U.S. Cellular full-time for more than 8 years

    Pros

    Benefits are great. People are nice, it's a safe place to work.

    Cons

    Cult like culture control constricts and domesticates individuals.

    Advice to ManagementAdvice

    Call center associates need to be free-range. Health conditions of people in a call center need to be addressed.

    Recommends
    Negative Outlook
    Approves of CEO
  6. 1 person found this helpful  

    I STILL consider this one of the best Corp. cultures I have worked in.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Resolutions Specialist  in  Tulsa, OK
    Former Employee - Resolutions Specialist in Tulsa, OK

    I worked at U.S. Cellular full-time for more than 3 years

    Pros

    Good pay, fast paced but still fun. I got recognition and a decent promotion after a year as a call rep. MOST of the coaches were awesome. I had always been personable and good in any service job but they invest in their peeps and you improve and get the recognition you deserve. I had great trainers also. I kinda miss them sometimes! My work life balance was never any problem in the call center in Tulsa. The Corp events are awesome too.

    Cons

    I experienced a case of REVERSE discrimination from my Sup. and the upper bosses were too intimidated to address it. The CEO takes open door policy VERY seriously and walks his talk but you know, once you make that wave there's no going back with managers. I was treated by middle management like I was the problem for speaking up. If it wasn't for such a drastic situation I still feel I would be there. I was very happy before that. No idea what it's like since Jay & Jack retired but THEY ROCKED

    Advice to ManagementAdvice

    I have been gone long enough that I have no comment. I imagine the comments from workers has changed since the changing of the guard. I'd look for commonalities and disparities after 2009/2010. The top 2 had our undying loyalty every day all day. Emulate them.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Great company culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Wireless Consultant  in  Onalaska, WI
    Former Employee - Retail Wireless Consultant in Onalaska, WI

    I worked at U.S. Cellular part-time for more than a year

    Pros

    This company compensated me well while I was there. I worked as a Retail Wireless Consultant from 2009 through 2011. I loved working there, management was typical but they always backed up their RWCs and cashiers which was great. I had freedom to make the right choices for my customers.

    Cons

    It's retail and you deal with the general public, so theres that. But otherwise there was the cold-calling customers to check up on them, but really you were just trying to get them in the store to renew their contracts.

    Advice to ManagementAdvice

    Keep giving freedom to your RWCs to make the right decisions. Continue to improve company culture by motivating employees with good compensation and benefits as well as a supportive work environment. Encourage personal growth.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Great company, really cares about their employees and customers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Knoxville, TN
    Current Employee - Customer Service Representative in Knoxville, TN

    I have been working at U.S. Cellular full-time for more than a year

    Pros

    US Cellular offers a great work environment, knowledgable and willing training and support staff. Excellent incentives and insurance really make working in a call center more bearable, and there's always something fun going on around the center.

    Cons

    At the end of the day, it's still a call center. You speak with customer's who will likely never talk to you again, and that gives them the bravery to say whatever they want to you. Generally they're nice, but you always live with the fear of getting the one that isn't. Also, the work gets monotonous, fast.

    Advice to ManagementAdvice

    Remember that your employees are human. They have lives outside of work, and sometimes that effects their consistency.

    Recommends
    Positive Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    It is what it is .

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Manager  in  Goldsboro, NC
    Former Employee - Retail Sales Manager in Goldsboro, NC

    I worked at U.S. Cellular full-time for more than a year

    Pros

    Pay , free phone , don't work every weekend

    Cons

    Work life balance / no clear directions

    Advice to ManagementAdvice

    What do you want to be customer driven or profit driven ?

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  10. 1 person found this helpful  

    RWC

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - RWC
    Current Employee - RWC

    I have been working at U.S. Cellular full-time for more than a year

    Pros

    Good pay, more honest than most companies its size

    Cons

    strict quota's, poor work life balance, disconnect between upper management and front line employees.

    Advice to ManagementAdvice

    spend more time in stores and listen to associates

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    Not a great place to work

    • Career Opportunities
    Former Employee - Customer Care Agent  in  Knoxville, TN
    Former Employee - Customer Care Agent in Knoxville, TN

    I worked at U.S. Cellular full-time

    Pros

    They have a café and there in no call time to meet.

    Cons

    There is a great deal of backstabbing and the supervisors really have no clue how to supervise.

    Advice to ManagementAdvice

    Train your supervisors better or you will lose good employees. I voluntarily quit rather than deal with it anymore keeping in mind I got a free phone and the pay was not all that bad.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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