U.S. Cellular Reviews

Updated August 26, 2015
737 reviews filtered by
  • Any Location
  • Any Job Title
  • Full-time
  • Part-time
Employment Status

Reset
3.2
Rating Trends
Recommend to a friend
Approve of CEO
(no image)
Kenneth R. Meyers
185 Ratings

Pros
  • A fair work/life balance if you are on the right team (in 48 reviews)

  • Employees have great benefits even if you are part time (in 71 reviews)

Cons
  • A horrible work/life balance depending on the team (in 50 reviews)

  • With the new billing system front line associates got hit hard with angry customers (in 17 reviews)

More Pros and Cons

737 Employee Reviews

Sort: Popular Rating Date
  1. Helpful (2)

    Expectations

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - RWC in Portland, ME
    Current Employee - RWC in Portland, ME
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at U.S. Cellular full-time (Less than a year)

    Pros

    Your in-store is your best asset. Benefit package is outstanding.....for retail. Air-conditioning (well..)

    Cons

    Life work balance sucks. It feels like you shoulder all the responsibility in the organization. Long days are often, and sometimes without a break. Stores seem to always be understaffed. You almost never get a weekend off.

    Advice to Management

    A business model to "feed off the big guys" is no business model.


  2. Store Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at U.S. Cellular full-time

    Pros

    Flexible schedule and fun to work

    Cons

    none that i can think of

    Advice to Management

    Keep it up


  3. Inventory Coordinator

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inventory Coordinator in Rolling Prairie, IN
    Former Employee - Inventory Coordinator in Rolling Prairie, IN
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at U.S. Cellular (More than 10 years)

    Pros

    The people I worked with over the years and our client base as well as benefits is what kept me there for so many years.

    Cons

    This is more on the corporate level. They sold off far too much of their property. Downsizing is what lead to me know longer being there,


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. great place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Relations Specialist in Knoxville, TN
    Current Employee - Customer Relations Specialist in Knoxville, TN
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at U.S. Cellular full-time

    Pros

    great culture, amazing co-workers, great pay, great benefits. I really liked working there. I would still be there if not for the vacation/shift bid system.

    Cons

    I found that the vacation bid and shift bid systems were too much to deal with. only 6 sick days a year and you can't use vacation days as sick days. I could never get the days off I needed.

    Advice to Management

    rotating weekends would be helpful instead of shift bids. make all time as simply Paid Time Off instead of limiting sick days.


  6. Great culture and passionate people, not a market innovator

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Learning & Development Manager in Chicago, IL
    Current Employee - Learning & Development Manager in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The culture and people are the company's biggest assets. Excellent work life balance and because this is a wireless company, you get to work on really cool and interesting projects that have direct impact on the customer experience.

    Cons

    The company is not a market innovator. You are often chasing products/services of competitors. Innovation is not embraced and celebrated as they should. Processes are rather antiquated and poorly defined, so lots of redundant and inefficient work. Ideas like telecommuting is not embraced.

    Advice to Management

    Move into the 21st century, hire young talent, and recognize that "how" work gets done is equally important as "what" gets done.


  7. Amazing place to work

    Current Employee - Retail Wireless Consultant in Bangor, ME
    Current Employee - Retail Wireless Consultant in Bangor, ME

    Pros

    Great people and benefits. Fast moving environment and a business that is needed the world over. Great job security.

    Cons

    They're not everywhere I wish they were. I want to move to Alaska with my wife, but I will not be able to work for USCC there.


  8. Financial Analyst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at U.S. Cellular (Less than a year)

    Pros

    Great benefits, flexible and low pressure

    Cons

    Its an old boys club on the Titanic

    Advice to Management

    Man up!


  9. Helpful (2)

    Innovation Left Behind for Profit

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Wireless Consultant
    Former Employee - Retail Wireless Consultant
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at U.S. Cellular part-time (More than 8 years)

    Pros

    In mid-2000's this company was employee-focused, customer-focused and an incredible place to work. Then-CEO Jack Rooney believed in the Dynamic Organization and created a brand that was reliable, relatable and different. Benefits are good, and although pay is not nearly as good as it used to be, it is a great stepping stone and learning environment for new sales associates. Training and support are excellent.

    Cons

    US Cellular is no longer a Dynamic Organization. It is in line, or even behind, it's competitors in terms of pricing and understanding customers. Sales employees project an air of unhappiness and wait times can be horrendous in-store, sometimes across entire markets. Employee compensation has steadily declined over the past 8 years, resulting in lower income and more work. Leadership has had to reverse it's "employees first" stance to project the new business model of "company first."

    Advice to Management

    Listen to the customer base and keep ahead of your competition.


  10. Content Employee

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Resolution Support Specialist in Tulsa, OK
    Current Employee - Resolution Support Specialist in Tulsa, OK
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at U.S. Cellular full-time (More than a year)

    Pros

    Great benefits and pay. Friendly environment. Awesome leaders who truly care about their employees and customers.

    Cons

    Lacks to assist employees on professional development. It feels like the whole burden is on the associate which makes it more stressful.

    Advice to Management

    Need to do better at recognize and work closely with employees who have potential and the desire to develop and continue to grow within the organization.


  11. Still a great place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at U.S. Cellular (More than 3 years)

    Pros

    Passionate employees. Hardworking and dedicated associates.

    Cons

    Work life balance is not very good. Maintaining a great culture is no longer a priority.



Showing 737 of 741 reviews
Reset Filters
RSS Feed </> Embed

Your response will be removed from the review – this cannot be undone.