U.S. Cellular

  www.uscellular.com
  www.uscellular.com

U.S. Cellular Reviews

Updated December 17, 2014
Updated December 17, 2014
582 Reviews
3.2
582 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Kenneth R. Meyers
124 Ratings

Review Highlights

Pros
  • My work life balance was never any problem in the call center in Tulsa (in 48 reviews)

  • Employees have great benefits even if you are part time (in 71 reviews)


Cons
  • Work life balance was at times less but ultimately always rewarding (in 50 reviews)

  • The new billing system has caused a conflict in so many areas it is really sad (in 17 reviews)

More Highlights

Employee Reviews

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  1.  

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Wireless Consultant in North Conway, NH
    Former Employee - Retail Wireless Consultant in North Conway, NH

    I worked at U.S. Cellular

    Pros

    Co-workers are great, customers are great, upper management actually knows your name unlike other corporate companies, benefits from the day you start

    Cons

    Work life balance but it's retail it's to be expected, sometimes sales goals can be tough

    Advice to ManagementAdvice

    Be on the floor more to observe and help

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Best Company Ever

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Manager in Chicago, IL
    Current Employee - IT Manager in Chicago, IL

    I have been working at U.S. Cellular

    Pros

    Empowerment Empowerment Empowerment Empowerment Empowerment

    Cons

    None None None None None

    Advice to ManagementAdvice

    Everything fine

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Retail Wireless Consultant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Wireless Consultant in Marshalltown, IA
    Former Employee - Retail Wireless Consultant in Marshalltown, IA

    I worked at U.S. Cellular part-time (less than an year)

    Pros

    Good pay for not requiring college degree.

    Cons

    Can be hard to meet sales goals.

    Advice to ManagementAdvice

    Have some type of discounts when sales are low.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5. 4 people found this helpful  

    Its Okay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Wireless Consultant in Milwaukee, WI
    Current Employee - Retail Wireless Consultant in Milwaukee, WI

    I have been working at U.S. Cellular full-time (less than an year)

    Pros

    The pay is good, you get to work with some good technology, and the free cell phone service is also an added bonus.

    Cons

    U.S. Cellular has a VERY poor and failing system, it never works and is extremely slow, which leads to frustrated customers. In my 8+ months with the company, I have yet to have a smooth transaction where the system works as it is suppose to- you are always on the phone with tech and the system also messes bills up daily. They give RWC's very little power on certain functions of the job, and we are constantly resorting to calling customer support or going to our leader. Your schedule changes all the time on absolutely no notice and you are forced to follow it.

    Advice to ManagementAdvice

    Admit your system failed and fix it or get a different one, give us more power to do our jobs, stop re-adjusting the commission structure to trends so that we make less money.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Customer service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at U.S. Cellular full-time (more than an year)

    Pros

    No dress code, great benefits, many choices of shifts for hours

    Cons

    Standards matter on the supervisior, what one person may see as management possibly someone else could say they need to be fired.

    Advice to ManagementAdvice

    Better training of coaches needed and no pushing other departments jobs on everyone

    Recommends
    Positive Outlook
  7.  

    A Stepping Stone

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Wireless Consultant in Saint Louis, MO
    Former Employee - Retail Wireless Consultant in Saint Louis, MO

    I worked at U.S. Cellular full-time (more than 3 years)

    Pros

    The company has a good structure in theory with the "dynamic organization" etc. They offer tuition assistance and do pay well...if you happened to work in a busy location. The hours can be flexible to an extent to work around school/other obligations. U.S Cellular did prefer to promote from within which is always a plus. U.S Cellular really stepped up when giving severance packages/support to employees that were displaced to market closures.

    Cons

    While the structure may be ideal...the consistency is not. I had many great managers and several others that were just plain terrible. Sometimes we all wondered how several were even given the positions they were in? I noticed that the best managers were those promoted from within.

    Pay differs tremendously between locations. While this is true for almost any commissioned sales position out there, the company attempted to balance things out without success. Stores within miles of each other would see huge differences in traffic and overall employee compensation. I worked for a busy location so I was well compensated, but I felt sorry for those who were in the "dead" locations. The company lost a lot of talented people at some slower locations due to lack of business/commission. Some would barely make more than the $9-$11 standard hourly while others at the busier locations made $25/hr+.

    U.S Cellular was always a step behind in technology/products compared to other wireless carriers. This has hurt the company tremendously as I am sure they realize. They have just recently attempted to catch up in recent years but still aren't where they need to be to be competitive. I believe this issue caused the closure of markets. It is hard to compete when you don't offer the newest technology available...no matter what anyone says. From a consumer standpoint people are attracted to the newest/best products available and will sacrifice service/etc to get those things.

    Advice to ManagementAdvice

    Consistency in Management
    Focus on the newest technology available.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Càtering to the lowest common denominator

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at U.S. Cellular full-time (more than 8 years)

    Pros

    Nice people and decent pay for the level of work

    Cons

    Incompetent management. It's not what you know it's who you know

    Doesn't Recommend
  9. 1 person found this helpful  

    Disappointed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Wireless Consultant in Lynchburg, VA
    Former Employee - Retail Wireless Consultant in Lynchburg, VA

    I worked at U.S. Cellular full-time (more than an year)

    Pros

    decent pay, great insurance, peer training.

    Cons

    Stressful, no work life balance, not enough training for new employees, terrible micro-management, they don't trust employees.

    Advice to ManagementAdvice

    You have good employees that really care about your customers, and then you have associates who literally couldn't care less. The associates who couldn't care less about the company are making decisions that don't line up with the business code of conduct or the D. O. For the most part they're given a slap on the wrist and told to keep it moving because in my experience they happen to be a top seller or their numbers are really good. Then you fire employees for doing nothing wrong and upholding the stores policies. Moral is terrible in the stores because you're bringing in managers that have never worked for the company before (among other reasons) so the employees end up sacrificing sales because they are training the managers to do every day tasks.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager in Milwaukee, WI
    Current Employee - Store Manager in Milwaukee, WI

    I have been working at U.S. Cellular full-time (more than 3 years)

    Pros

    environment is great and the pay was good.

    Cons

    retail hours are always a con.

    Recommends
    Positive Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Amazing culture, great pay, and a lot of opportunities to grow.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Manager in Concord, NH
    Current Employee - Retail Sales Manager in Concord, NH

    I have been working at U.S. Cellular full-time (more than 3 years)

    Pros

    The company is led by strong senior leaders with a focus on amazing company culture equating to great customer service and strong end results.

    Cons

    Requires a lot of flexibility to be in the wireless industry. The only thing that is constant is that it will be constantly changing.

    Advice to ManagementAdvice

    Stayed focused on business results while maintaining a presence on the front line .

    Recommends
    Positive Outlook
    Approves of CEO

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