U.S. Cellular

www.uscellular.com
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U.S. Cellular Reviews

Updated March 2, 2015
Updated March 2, 2015
621 Reviews
3.2
621 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Kenneth R. Meyers
142 Ratings

Review Highlights

Pros
  • My work life balance was never any problem in the call center in Tulsa (in 48 reviews)

  • Employees have great benefits even if you are part time (in 71 reviews)


Cons
  • Work life balance was at times less but ultimately always rewarding (in 50 reviews)

  • The new billing system has caused a conflict in so many areas it is really sad (in 17 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great People, Old Processes and technology

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL

    I have been working at U.S. Cellular full-time (more than 5 years)

    Pros

    Flexible work Schedules - work from home options
    Great Culture
    Relaxed work environment- most departments able to wear jeans daily
    Awesome place to start a career'
    Good Benefits

    Cons

    Antiquated systems and technology
    Resistant to change
    Siloed Work environment
    Lack of consistent process and procedure
    Top heavy management

    Recommends
    Neutral Outlook
  2.  

    A great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at U.S. Cellular

    Pros

    Full benefits immediately, medical, phone, etc.

    Cons

    Changing industry, many "prepaid" companies taking over

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    Best Job Ever!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Knoxville, TN
    Current Employee - Customer Service Representative in Knoxville, TN

    I have been working at U.S. Cellular

    Pros

    Pay, work life balance, people. The leadership is very helpful.

    Cons

    There are no cons.This place rocks!

    Advice to ManagementAdvice

    Stay the same

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Wireless Consultant in Waterloo, IA
    Current Employee - Retail Wireless Consultant in Waterloo, IA

    I have been working at U.S. Cellular (more than 3 years)

    Pros

    Good pay, good management love the job

    Cons

    Long hours, not enough time with family

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Great culture and genuine concern for the customer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Vice President Operations in Chicago, IL
    Former Employee - Vice President Operations in Chicago, IL

    I worked at U.S. Cellular full-time (more than 8 years)

    Pros

    Leadership, Culture and focus on customer satisfaction along with a quality network!

    Cons

    Sold Chicago and St. Louis markets and went to channel leadership strategy.

    Advice to ManagementAdvice

    Keep hiring great people....

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Challenging but rewarding

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Manager
    Current Employee - Sales Manager

    I have been working at U.S. Cellular full-time (more than 5 years)

    Pros

    The people. One of the few jobs where you can make $40k+ with a high school diploma. The culture. Empowered associates. Opportunity for advancement.

    Cons

    Some upper level management gives canned responses to "desired feedback." A lot is asked of front line associates. Aggressive quotas to keep up with the bigger companies. Revolving initiatives.

    Advice to ManagementAdvice

    Use your culture survey to REALLY listen to the people. You have some of the best people loyal to you. The culture survey action plans are regurgitated same old same old year over year. Try to truly hear the voice of the people.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Wonderful company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at U.S. Cellular full-time (more than 10 years)

    Pros

    It's like working with family, large enough company to be stable but now so large that you are just a number. Everyone has a voice. Very open communication.

    Cons

    Not large enough to create a high degree of influence on the industry, therefore they are often doing the same thing everyone else is doing.

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Great organization!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at U.S. Cellular

    Pros

    Great culture, associate & leader development is taking very seriously.

    Cons

    I didn't have any negative experiences worth mentioning. No company is perfect, but USCC is better than most on its worst day.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Great experience

    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at U.S. Cellular

    Pros

    Fantastic benefits and compensation for every level.

    Cons

    Market closures in several states effecting thousands.

  11.  

    Service Technician

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Service Technician in Milwaukee, WI
    Former Employee - Service Technician in Milwaukee, WI

    I worked at U.S. Cellular

    Pros

    Easy, Fun, Challenging, Company Values

    Cons

    Leadership, Constant Changes to the Company Goals and what is expected from Employees

    Recommends
    Positive Outlook
    Approves of CEO

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