U.S. Cellular Reviews

Updated July 24, 2015
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3.2
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Kenneth R. Meyers
178 Ratings

Pros
  • A fair work/life balance if you are on the right team (in 48 reviews)

  • Employees have great benefits even if you are part time (in 71 reviews)

Cons
  • A horrible work/life balance depending on the team (in 50 reviews)

  • With the new billing system front line associates got hit hard with angry customers (in 17 reviews)

More Pros and Cons

717 Employee Reviews

Sort: Popular Rating Date
  1. Great Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - NFE in Saint Louis, MO
    Current Employee - NFE in Saint Louis, MO

    I have been working at U.S. Cellular full-time (More than 8 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Excellent benefits, pay and career opportunities.

    Cons

    Regional Locations, make career opportunities slim if you are pick on were you want to live in the US.


  2. RWC

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL

    I worked at U.S. Cellular full-time (More than 5 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Friendly management, free phone and great benefits. Okay commission and leadership seems they know what they are doing for the most part.

    Cons

    Never get to pick your own phone. The manager can make or break you, so get in with the click or your going to be let go very quickly

    Advice to Management

    Continue to invest in technology as it will make or break any wireless company, and continue to develop and promote within.


  3. RWC

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at U.S. Cellular part-time

    Pros

    Great benefits! Happy workplace with happy employees. So happy to have worked her for four years. Paid for half of my education.

    Cons

    Difficult to get promoted


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Awesome place to work!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Service Technician in Chicago, IL
    Former Employee - Service Technician in Chicago, IL

    I worked at U.S. Cellular (More than 8 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great culture, great leadership and peers!

    Cons

    Bad decision to sale Midwest market!! Truly missed by employees and customers!

    Advice to Management

    None


  6. USCC

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - National Retail in Knoxville, TN
    Current Employee - National Retail in Knoxville, TN

    I have been working at U.S. Cellular

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Pay and benefits (vacation time/ health insurance)

    Cons

    lack of positions outside of sales outside of Chicago

    Advice to Management

    None


  7. Love it

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at U.S. Cellular full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great value structure built into leadership. Uncapped earning potential.

    Cons

    Stretches the bandwidth of work life balance. Inconsistent leadership in different territories.


  8. The little engine that could

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director
    Current Employee - Director

    I have been working at U.S. Cellular

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Strong culture of empowerment. Plenty of opportunities for growth as long as someone is willing to work hard. Compensation is competitive. Customer focus is strong and industry leading.

    Cons

    Little fish in big pond and getting harder to compete with the big 4. Work / life balance is non existent at times because the demands of the business are very high.

    Advice to Management

    Continue to drive operational efficiencies to improve cost structure. Balance the need to instill pride in what is being accomplished with reality of what competitors are doing to innovate. Be realistic about the future.


  9. Helpful (1)

    Once a great CUlture

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at U.S. Cellular full-time

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Great Culture and People Work life balance is good

    Cons

    Senior leadership changes and competitor pressures have stripped the company culture of its value and returned the company back to a top down org. The enjoyment and fun of working here has trended downwards for many years.

    Advice to Management

    Reinvigorate the Culture instead of expecting it is just there...


  10. area sales manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at U.S. Cellular

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great company, positive culture. Company believes in doing the right things and empowering associates and leaders.

    Cons

    Work life balance can be struggle but company cognizant of this and diligent to prompt associates to find balance.

    Advice to Management

    None. Great company that continually evolves strategies while keep core values and business model


  11. Helpful (1)

    Sales - Pay no attention to the man behind the curtain

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Wireless Consultant in Knoxville, TN
    Former Employee - Retail Wireless Consultant in Knoxville, TN

    I worked at U.S. Cellular full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Benefits are quality. Adequate amount of PTO. Co-workers and teams can develop strong camaraderie and genuinely met some wonderful people. Customers can be enjoyable to work with if one is patient and thick skinned. Compensation for those with high commitment to achieve can be good. However, compensation for those who have no long term goals to develop professional relationships with customers can be higher. Promotion from within is possible. However, across several markets and territories I can say that it was the most ruthlessly political squabbling I've ever seen for sales management promotions that in many ways are a step down from sales roles. For every qualified well intentioned leader there are 3 friends of someone who are just passing through roles as they climb, and the collateral damage of these practices are apparent. Be prepared to play the game. "What have you done for me lately?"

    Cons

    Unrealistic Goals setting good employees up for failure - In sales and management roles the goals have become unrealistic due to changing (struggling) needs of business. The metrics change once or twice a year and the trend seems to be that it becomes more challenging to make the same bonus as the previous month or quarter. The climate has become one of fear for the managers which is passed on to micromanaging the RWC to a point of diminishing returns. The caliber of training,has gone substantially downhill over the past 5 years, while the expectations have multiplied due to business needs and the elimination of valuable roles like cashier greeters which negatively impact customer experience. Failing product - the organization has turned it's back on it's core base of working class clientele that need service in hard to reach areas and is desperate for connected lifestyle product revenue that VZW is pushing. The coverage is great for folks that don't travel beyond home service area. Throttled data due to regional markets means national competition has a clear edge for the same price point and is often not the right product for many customers. It's up to a sales rep to offer a high quality experience that will be smoke and mirrors to take the focus off the inadequacies of the service. However, due to the system change, the elimination of roles and procedural shifts to reviewing accounts in hopes of squeezing additional products out of accounts, the in store experience has defaulted to extremely low quality, so the rep has their work cut out for them from start to finish. No accountability - The biggest pitfall a rep will face is the joke of a system. Years later, after countless outages and billing issue disasters, the system cannot handle simple tasks and the only response offered by leadership was it's better than it was. This head in the sand mentality is unfortunately all too common for those not front line. The system makes challenging quotas that reps are held accountable for even more arduous. Be prepared to lose deals you have closed through no fault of your own. This is retail Due to the high turnover, work/life balance is nonexistent: If a team loses a member, no overtime is out the window. Open to close, being required to fill in for call outs etc. The mandatory meetings even if one is scheduled off are an imposition and I cannot recall a single instance that a quick conversation with a leader or team email wouldn't have accomplished the same, if not more.

    Advice to Management

    You have lost sight of the value of your customers and your employees. You have refused to grow and evolve to your customers expectations in an effective manner. It pains me to say a buyout is the best thing for all parties, as many good people would would be displaced. However, from top to bottom this organization has devolved into a wart on the face of the wireless industry, which wasn't exactly pretty to begin with. Customers pay for more than the perpetually stalled intentions you deliver, but pat yourself on the back for. Artificial non-viable subscriber growth can only go so far before the bubble bursts.



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