U.S. Cellular Reviews

Updated April 18, 2015
646 reviews filtered by
  • Any Location
  • Any Job Title
3.3
646 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
(no image)
Kenneth R. Meyers
153 Ratings

Pros
  • My work life balance was never any problem in the call center in Tulsa (in 48 reviews)

  • Employees have great benefits even if you are part time (in 71 reviews)

Cons
  • Work life balance was at times less but ultimately always rewarding (in 50 reviews)

  • The new billing system has caused a conflict in so many areas it is really sad (in 17 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Goal oriented company that empowers associates to affect change

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Reliability Engineer in Knoxville, TN
    Current Employee - Reliability Engineer in Knoxville, TN

    I have been working at U.S. Cellular full-time (more than 10 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Flexible work schedules
    Empowerment to make a difference
    Real customer focus
    Conservative approach

    Cons

    Not many Cons
    Conservative approach is a plus and a minus sometimes

  2. Business Customer Service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Customer Support in Tulsa, OK
    Current Employee - Business Customer Support in Tulsa, OK

    I have been working at U.S. Cellular full-time (more than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great pay, incredible benefits, 401k, health insurance, a lot of vacation time. The people I work with are intelligent and fun to be around. They value diversity and want you to move up in the company. Optional overtime. Great corporate culture. Charity and volunteer work. Upper management is involved with their employees, they get to know us by name.

    Cons

    There were issues when we first got our new billing system but its so much better now.

    Advice to Management

    Keep doing what your doing! Keep hiring people who live the D.O.

  3. Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at U.S. Cellular

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great culture and environment. Empowered to do your job

    Cons

    The pay is not competitive with other carriers.

    Advice to Management

    Keep employees happy with decent salaries

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    As a member of the PSPI team, I believe this is the "Best Place to Work!!!"

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at U.S. Cellular

    Pros

    It begins with a clear vision with values that resonate not just in your personal life, but are applicable in everyday life. The company truly cares about their employees which is evident from the level of support, to the continuos training opportunities made available for further development and lastly the benefits. This company treats their employees with the same vigor and expectations they want their customers treated!!!

    Cons

    While it's great to see a company with employee tenures of 10-20 years, it's equally beneficial to hire from the outside periodically to foster new ideas and ways to achieve our goals.

    Advice to Management

    I would recommend that goals are aligned from top to bottom within departments that support one another that will further support where we want to go and how we're going to get there.

  6. Great People and Great Place to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Strategic Sourcing Specialist in Chicago, IL
    Former Employee - Senior Strategic Sourcing Specialist in Chicago, IL

    I worked at U.S. Cellular full-time (more than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Great overall corporate culture and values. Do a nice job encouraging employees to be open and provide opinions.

    Cons

    Decentralized purchasing environment but looks to be improving / driving to a more centralized environment.

  7. Helpful (1)

    It was a great company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at U.S. Cellular

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Benefits are awesome, pay is great, and the atmosphere is very friendly and welcoming!

    Cons

    Long weekends and shift seems never ending. Sometimes irate customers can make the job frustrating but other than that everything is ok.

  8. Sales rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative in Chicago, IL
    Former Employee - Sales Representative in Chicago, IL

    I worked at U.S. Cellular

    Recommends
    Positive Outlook
    Disapproves of CEO
    Recommends
    Positive Outlook
    Disapproves of CEO

    Pros

    overall great place to work at awesome company culture

    Cons

    they close in my city

  9. US Cellular gives constant appreciation to the work your do. Very committed to build as a team.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Wireless Consultant in Clinton, NC
    Current Employee - Retail Wireless Consultant in Clinton, NC

    I have been working at U.S. Cellular

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Welcomed to an awesome environment.

    Cons

    Without pushing yourself, it can seem like you do the same thing over and over.

  10. It is a fair place to work - where work-life balance is appreciated.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at U.S. Cellular

    Pros

    bonuses, training opportunities, fair market value salaries, interesting industry

    Cons

    some leadership values misplaced, ever-changing goals

  11. Highs and lows

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL

    I worked at U.S. Cellular

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Benefits were great and a cool industry to work in.

    Cons

    Came on board and had a great experience and the culture was great. Over time, it eventually began to shift with changing leadership and just less of a vision and focus on what previous CEO Jack Rooney had built. He left a lasting impression on the company but unfortunately didn't last long enough. It was a get the work done mentality with little room to build strong relationships or a positive environment. Top down just didn't keep up the emphasis on their employees and it shows as more and more left after each month.

    All this culminates to the continuous downward spiral of the organization. This lack of vision shows in their lack of concern for their customers. Big issues caused a lot of churn over the last couple years and did little internally to stop the bleeding and really understanding or caring for what the customer was actually going through.

    Advice to Management

    Refocus on the culture and your people, what made U.S. Cellular a great place to work at.

Work at U.S. Cellular? Share Your Experiences

U.S. Cellular

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.