U.S. Cellular Reviews

Current Employee – been working at U.S. Cellular

Pros – One of few places that the vision.Mission arent just talked about day one but all the time

Cons – As long as everyone holds each other accountibile there arent any! Stop gossip before it starts

Current Employee – been working at U.S. Cellular part-time for more than 7 years

Pros – The benefits are great for part timers, some great managers because of the culture, and also met customers who helped further my career.

Cons – Not many, unless you get placed with a bad manager.

Advice to Senior Management – Maybe not to sales management, but upper heads. Get with the current trends.

Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

Current Employee – been working at U.S. Cellular full-time for more than 8 years

Pros – Culture is great, focusing on customers and doing things the right way
Excellent potential for development if you show initiative
You can sleep well at night because you are doing the right thing
Dynamic environment
High pay for leaders

Cons – Other work places (especially retail) will never measure up to this in culture nor pay
Culture seems to be slowly losing its focus on customers

Advice to Senior Management – Don't forget that all our success came from focusing on being the best in customer satisfaction, which can only come from a strong culture

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Former Employee – worked at U.S. Cellular full-time for more than 3 years

Pros – focuses on the correct, up to date training, and focuses on results. Offers cafeteria, free meals at times, and freebies for rewards.

Cons – Management is always listening in on your phone conversations with customers. Employees must have excellent listening skills and appropriately resolve any customer issues, which is great for the customer but can cause a bit of stress knowing that you are being listened to, and judged at any time!

Advice to Senior Management – while up to date training is good, focus on developing employees for future promotions and encouraging them!

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at U.S. Cellular full-time for less than a year

Pros – The culture is the best thing about working with US Cellular. Other companies have the posters on the walls in the training areas and back of house and then when you get into production that all goes away. Not here. We all hold each other accountable to living the values and behaviors that we know are critical to our success.

Cons – Having to convince others that US Cellular is as great as it is. People think that because you don't have 80 million cusomters that you are not a legitimate player in the wireless space. We are a player and we are here to WIN!

Advice to Senior Management – Continue making solid business decisions with the health and longevity and success of the company top priority. The rest will work itself out. You have an army of dedicated associates backing your direction.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at U.S. Cellular full-time for more than a year

Pros – This company provides great benefits, ability to advance quickly within the company, relativity flexible work schedule, team sales environment, decent pay compared to other wireless carriers.

Cons – The company seems to be unsuccessful in some markets. The training program is very long but worthwhile. If you work at a slower location you will not have a lot of opportunity to earn high commissions.

Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

Current Employee – been working at U.S. Cellular full-time for more than 7 years

Pros – The company does a great job with training associates before they assist customers on the sales floor. Because of this, U.S. Cellular associates are known to be very knowledgeable and customer-focused. The company is also known for its excellent customer service and great network quality. Even though it is a sales organization, U.S. Cellular does not just focus on meeting/exceeding sales goals (which is different than other cell phone companies). They take pride in making sure that associates do whatever is necessary to provide customers with a great customer experience. Sales managers, as a whole, do a great job with supporting associates and ensuring that they are in a position to be successful. Associates are empowered to make decisions that will be a win-win situation for the customer and for the company.

Cons – At times, store management can micro-manage associates when it comes to the sales process. Also, many people consider U.S. Cellular a step down from Verizon/AT&T/Sprint/T-Mobile even though the company offers many great benefits to customers. Because of this, it sometimes can be difficult to gain new customers especially if an associate is not in an established market.

Advice to Senior Management – Continue to focus on improving the network and bringing out new products/services faster so the company can compete with the larger players in the cell phone industry. Also, focusing on more local marketing initiatives will help improve market share in markets that are not performing as well. There are many people that do not know about U.S. Cellular and its great benefits.

Yes, I would recommend this company to a friend

Current Employee – been working at U.S. Cellular full-time for more than 7 years

Pros – Some really great people, good work-life balance

Cons – Lower pay compared to rest of industry, politics among leadership and inability to make decisions

Advice to Senior Management – Listen to your employees

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Former Employee – worked at U.S. Cellular full-time for more than 7 years

Pros – The company provides good benefits and salary. There are a lot of great people who work there. Good food during close!

Cons – There are unrealistic expectations in the Controller's Group. You have to drink a lot of Kool-Aid. There is no work/life balance.

Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

Former Employee – worked at U.S. Cellular full-time for more than 3 years

Pros – Changing technology makes this company fun to work for.

Cons – Not the best benefits in the industry.

Advice to Senior Management – Need to develop better work-life balance programs

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company