U.S. Cellular Reviews

Pros

Great benefits, great values that are exhibited thru customer interactions, helping others, learning about new technology.

Cons

The team component in a retail location is critical, if you have one or two bad apple's it can get really ugly if there is no constructive intervention from the rest of the team.

Advice to Senior Management

The little things matter, hold the team accountable.

Pros

- Career growth for proactive motivated people
- Very supportive management
- Open to feed back
-customers really are a lot happier than at our competitors
-touchy feely culture (but in a good way)
-becoming more competitive all the time
-Take employee growth very seriously
-Serious about serious talent

Cons

- Incorrect public perceptions about the company and its capabilities are still prevalent
-Very competitive industry, not for the people who can't handle constant change
-Work/ life balance is tough, but necessary to stay in the game

Advice to Senior Management

Continue to make the hard decisions to keep the company competitive. And, continue to do things that will make us different from other wireless companies.

Pros

Good people an great principle values to company. Adequate vacation. Good benefits. Good initial training in sales. Challenging industry. Compared to most employers, they ( upper leadership)care deeply for the company's employees.

Cons

As all senior leadership is aware, comp....but its getting better.

Advice to Senior Management

You are awesome. Point blank. Just know that we are all here to live the do and deliver the ice

Pros

They train you very thoroughly in customer service and keep employees up to date with technology.
If the store is staffed properly they are very flexible with hours and the people you get to work with (in most cases) are usually some of the best people around.

Cons

Low pay, no real room for advancement, must work on holidays, often stores can be understaffed which can be overwhelming and offer no flexibility in hours.

Advice to Senior Management

The only bit of advice I would offer is to listen to the people on the front lines and if you want to appeal to the masses and grow then the devices they offer should be the latest and the greatest.

Pros

Great pay
Cool toys to play with as the technology changes frequently
Customer Focused
Co-workers normally work together as a team

Cons

Work/Life Balance
Political establishment of Senior and Market Leaders
Slow to react or adapt to market changes and challenges
Fearful work environment
Secretive and often manipulative

Advice to Senior Management

Please listen to your front-line associates and their leaders. If there are challenges in the market, it is often NOT just a reflection of them. Market Leaders need to be evaluated with the same vigor as the customer facing leaders and associates. Turnover rate getting out of control? Look REAL deep into the cause......

Pros

Working for a company such as US Cellular brings new experiences and perspectives on a work environment. Everyone I work with shows passion towards a common goal. It is a place that is focused on behaviors not micromanaging numbers. It's a place where behaviors are coached to truly help individuals at all levels increase performance and overall help become a better person.

Cons

Working in a call center environment in general, one can find it somewhat challenging for particular time off, however that is the nature of the beast. At US Cellular the leader support does truly care and will do whatever possible to help another out. There are options as well, for example in customer service if you are not able to take benefit time, you can trade shifts with another associate. So really it is not a downside, it is just a challenge in the type of environment where customers need us.

Advice to Senior Management

Continue what you do!

Pros

The Values and Behaviors of the D.O.
The stories and experiences in regard to winning customer service-a customer thanking us for our help.
The empowerment and freedom to make decisions to provide an effective customer experience.
Benefits w/pension plan, tuition- reimbursement
 good vacation time awarded
Market Leaders try to help morale and look out for us

Cons

pay is not the best (but not the worst)
hours- vacation blackouts
lack of incentives-for the non-sales support groups
no visibility of senior leadership except in the home area (chicago)

Advice to Senior Management

Be more visible to all markets instead of a select few.
Don't be afraid to get the latest and greatest- Not meaning the i-phone, but look at a phone/device we can be exclusive on that is the best.
Raise data limits; Let the family plans with data share their data like they would minutes.
Get more input from store level for major changes such as Plan-grams, store hours, compensation. some of these decisions are very different by store, location, and markets.

Pros

Great pay, health dental and vision, opportunities for advancement, tuition reimbursement, good culture, primarily focuses on customer satisfaction instead of only trying to earn an extra dollar

Cons

the only downsides would be having to be avaliable to move for advancement, not having a large amount of stores in the region where I live, higher-up positions are not always filled with proper management

Advice to Senior Management

You're doing a great job, but being a little more encouraging to those who want to be in a management position, instead of just thinking "it's a good idea" would be nice. It's kind of hard to want to move up when you're not sure of what steps you need to take to get there.

Pros

U.S. Cellular does a good job of promoting from within
The values of the Dynamic Organization align with my personal values

Cons

The balance of worklife and personal life
It is hard to prioritize the workload as it all seems important and a high priority, therefore causes daily stress

Advice to Senior Management

I believe that there needs to be more leadership training on how to lead leaders
I believe that a large workload study needs to be done as it feels like there is no sense of true priorities

Pros

It has good Benefits - but they keep going up year after year

Cons

At the location i was at i felt belittled the last year I was there with the new management they brought in. I was never given any encourgement or support even with going through personal tragedy. I felt like you are suppose to get the sale no matter what the cost. You are told to be ethical but only if it benefits them. They backstab and talk to other associates about you. They let go of anyone who does not drink the kool-aid. The 5 step selling process is a joke- this is not a dating service. They are serious micromanagers that think they have to be called over every little thing which is fine for some people. If you are 10!!

Advice to Senior Management

Get over yourself - you are just a puppet on a string. You need to value the talent that you have instead of trying to feel the store with people you think will be yes sir and no sir people. It is good that there is diversity in a store which used to be important. Now it is just a cookie cutter environment.