U.S. Cellular Reviews

Updated August 29, 2015
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3.2
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Recommend to a friend
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Kenneth R. Meyers
185 Ratings

Pros
  • A fair work/life balance if you are on the right team (in 48 reviews)

  • Employees have great benefits even if you are part time (in 71 reviews)

Cons
  • A horrible work/life balance depending on the team (in 50 reviews)

  • With the new billing system front line associates got hit hard with angry customers (in 17 reviews)

More Pros and Cons

739 Employee Reviews

Sort: Popular Rating Date
  1. Career Employment - not just a job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager
    Current Employee - Store Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at U.S. Cellular full-time (More than 5 years)

    Pros

    Individual development, leaders care about their people, growth focused to drive results

    Cons

    All parts of the organization don't always communicate for the best experience for customers. Entitled long time employees drive down team morale

    Advice to Management

    Need a better system of communication between frontline and back end teams. Hire more bodies :/ the front line to avoid burn out.


  2. Not Disgruntled

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at U.S. Cellular full-time

    Pros

    Good pay and benefits. Leader focuses on my individual professional growth.

    Cons

    Becoming a high pressure environment with big corporate goals that don't reflect the market position.

    Advice to Management

    Focus more on the individual markets and take everything into consideration when placing goals


  3. Helpful (2)

    Expectations

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - RWC in Portland, ME
    Current Employee - RWC in Portland, ME
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at U.S. Cellular full-time (Less than a year)

    Pros

    Your in-store is your best asset. Benefit package is outstanding.....for retail. Air-conditioning (well..)

    Cons

    Life work balance sucks. It feels like you shoulder all the responsibility in the organization. Long days are often, and sometimes without a break. Stores seem to always be understaffed. You almost never get a weekend off.

    Advice to Management

    A business model to "feed off the big guys" is no business model.


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  5. Store Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at U.S. Cellular full-time

    Pros

    Flexible schedule and fun to work

    Cons

    none that i can think of

    Advice to Management

    Keep it up


  6. Inventory Coordinator

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inventory Coordinator in Rolling Prairie, IN
    Former Employee - Inventory Coordinator in Rolling Prairie, IN
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at U.S. Cellular (More than 10 years)

    Pros

    The people I worked with over the years and our client base as well as benefits is what kept me there for so many years.

    Cons

    This is more on the corporate level. They sold off far too much of their property. Downsizing is what lead to me know longer being there,


  7. great place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Relations Specialist in Knoxville, TN
    Current Employee - Customer Relations Specialist in Knoxville, TN
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at U.S. Cellular full-time

    Pros

    great culture, amazing co-workers, great pay, great benefits. I really liked working there. I would still be there if not for the vacation/shift bid system.

    Cons

    I found that the vacation bid and shift bid systems were too much to deal with. only 6 sick days a year and you can't use vacation days as sick days. I could never get the days off I needed.

    Advice to Management

    rotating weekends would be helpful instead of shift bids. make all time as simply Paid Time Off instead of limiting sick days.


  8. Great culture and passionate people, not a market innovator

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Learning & Development Manager in Chicago, IL
    Current Employee - Learning & Development Manager in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The culture and people are the company's biggest assets. Excellent work life balance and because this is a wireless company, you get to work on really cool and interesting projects that have direct impact on the customer experience.

    Cons

    The company is not a market innovator. You are often chasing products/services of competitors. Innovation is not embraced and celebrated as they should. Processes are rather antiquated and poorly defined, so lots of redundant and inefficient work. Ideas like telecommuting is not embraced.

    Advice to Management

    Move into the 21st century, hire young talent, and recognize that "how" work gets done is equally important as "what" gets done.


  9. Amazing place to work

    Current Employee - Retail Wireless Consultant in Bangor, ME
    Current Employee - Retail Wireless Consultant in Bangor, ME

    Pros

    Great people and benefits. Fast moving environment and a business that is needed the world over. Great job security.

    Cons

    They're not everywhere I wish they were. I want to move to Alaska with my wife, but I will not be able to work for USCC there.


  10. Financial Analyst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at U.S. Cellular (Less than a year)

    Pros

    Great benefits, flexible and low pressure

    Cons

    Its an old boys club on the Titanic

    Advice to Management

    Man up!


  11. Helpful (2)

    Innovation Left Behind for Profit

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Wireless Consultant
    Former Employee - Retail Wireless Consultant
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at U.S. Cellular part-time (More than 8 years)

    Pros

    In mid-2000's this company was employee-focused, customer-focused and an incredible place to work. Then-CEO Jack Rooney believed in the Dynamic Organization and created a brand that was reliable, relatable and different. Benefits are good, and although pay is not nearly as good as it used to be, it is a great stepping stone and learning environment for new sales associates. Training and support are excellent.

    Cons

    US Cellular is no longer a Dynamic Organization. It is in line, or even behind, it's competitors in terms of pricing and understanding customers. Sales employees project an air of unhappiness and wait times can be horrendous in-store, sometimes across entire markets. Employee compensation has steadily declined over the past 8 years, resulting in lower income and more work. Leadership has had to reverse it's "employees first" stance to project the new business model of "company first."

    Advice to Management

    Listen to the customer base and keep ahead of your competition.



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