U.S. Cellular Reviews

Updated August 2, 2015
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3.2
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Kenneth R. Meyers
181 Ratings

Pros
  • A fair work/life balance if you are on the right team (in 48 reviews)

  • Employees have great benefits even if you are part time (in 71 reviews)

Cons
  • A horrible work/life balance depending on the team (in 50 reviews)

  • With the new billing system front line associates got hit hard with angry customers (in 17 reviews)

More Pros and Cons

720 Employee Reviews

Sort: Popular Rating Date
  1. FUN ENVIROMENT HAPPY REPS AND CUSTOMERS

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Wireless Consultant in Chicago, IL
    Former Employee - Wireless Consultant in Chicago, IL

    I worked at U.S. Cellular (More than a year)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    fun enviroment free phone insurance and 401k benefits loyal employees great training

    Cons

    slow to adapt new technology and adapt to trends in industry reps didnt posses that hustler mentality where they were comfy with sub par performance

    Advice to Management

    crack the whip get stricter with performances


  2. Great Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - NFE in Saint Louis, MO
    Current Employee - NFE in Saint Louis, MO

    I have been working at U.S. Cellular full-time (More than 8 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Excellent benefits, pay and career opportunities.

    Cons

    Regional Locations, make career opportunities slim if you are pick on were you want to live in the US.


  3. Awesome place to work!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Service Technician in Chicago, IL
    Former Employee - Service Technician in Chicago, IL

    I worked at U.S. Cellular (More than 8 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great culture, great leadership and peers!

    Cons

    Bad decision to sale Midwest market!! Truly missed by employees and customers!

    Advice to Management

    None


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. RWC

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL

    I worked at U.S. Cellular full-time (More than 5 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Friendly management, free phone and great benefits. Okay commission and leadership seems they know what they are doing for the most part.

    Cons

    Never get to pick your own phone. The manager can make or break you, so get in with the click or your going to be let go very quickly

    Advice to Management

    Continue to invest in technology as it will make or break any wireless company, and continue to develop and promote within.


  6. RWC

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at U.S. Cellular part-time

    Pros

    Great benefits! Happy workplace with happy employees. So happy to have worked her for four years. Paid for half of my education.

    Cons

    Difficult to get promoted


  7. USCC

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - National Retail in Knoxville, TN
    Current Employee - National Retail in Knoxville, TN

    I have been working at U.S. Cellular

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Pay and benefits (vacation time/ health insurance)

    Cons

    lack of positions outside of sales outside of Chicago

    Advice to Management

    None


  8. U.S. cellular experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Wireless Consultant in Pulaski, VA
    Current Employee - Retail Wireless Consultant in Pulaski, VA

    I have been working at U.S. Cellular full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    I love being able to be in charge of how much money I make that determines my commission. You really can be like your own boss.

    Cons

    I feel that the extra expectations are unrealistic based on the current pay and the time constraints. They need to be more flexible w/ hours for outside events.

    Advice to Management

    Upper management needs to stop with the micromanaging.


  9. Love it

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at U.S. Cellular full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great value structure built into leadership. Uncapped earning potential.

    Cons

    Stretches the bandwidth of work life balance. Inconsistent leadership in different territories.


  10. The little engine that could

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director
    Current Employee - Director

    I have been working at U.S. Cellular

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Strong culture of empowerment. Plenty of opportunities for growth as long as someone is willing to work hard. Compensation is competitive. Customer focus is strong and industry leading.

    Cons

    Little fish in big pond and getting harder to compete with the big 4. Work / life balance is non existent at times because the demands of the business are very high.

    Advice to Management

    Continue to drive operational efficiencies to improve cost structure. Balance the need to instill pride in what is being accomplished with reality of what competitors are doing to innovate. Be realistic about the future.


  11. Helpful (1)

    Once a great CUlture

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at U.S. Cellular full-time

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Great Culture and People Work life balance is good

    Cons

    Senior leadership changes and competitor pressures have stripped the company culture of its value and returned the company back to a top down org. The enjoyment and fun of working here has trended downwards for many years.

    Advice to Management

    Reinvigorate the Culture instead of expecting it is just there...



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