U.S. Cellular Reviews

Updated July 4, 2015
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3.2
Rating Trends
Recommend to a friend
Approve of CEO
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Kenneth R. Meyers
168 Ratings

Pros
  • A fair work/life balance if you are on the right team (in 48 reviews)

  • Employees have great benefits even if you are part time (in 71 reviews)

Cons
  • A horrible work/life balance depending on the team (in 50 reviews)

  • With the new billing system front line associates got hit hard with angry customers (in 17 reviews)

More Pros and Cons

694 Employee Reviews

Sort: Popular Rating Date
  1. Director

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at U.S. Cellular

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Excellent technology, people, health care, retirement pension

    Cons

    Extremely competitive market, long hours, limited staffing.

    Advice to Management

    Grow employee count.


  2. Working at US Cellular

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Montgomery, IL
    Former Employee - Anonymous Employee in Montgomery, IL

    I worked at U.S. Cellular (More than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Good place to work for with hood benefits. For the most part everyone had a positive attitude.

    Cons

    You usually start with bad work schedule.


  3. Senior Leader Customer Service Fact Queue & Escalations Specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Customer Service Fact Queue Specialist in Waukesha, WI
    Former Employee - Senior Customer Service Fact Queue Specialist in Waukesha, WI

    I worked at U.S. Cellular

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Amazing team, coworkers and peers all incorporated in a Dynamic Organization.

    Cons

    Company direction change needs a closer look back in 2011.

    Advice to Management

    Follow your heart, your gut and then your numbers


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  5. Sales manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at U.S. Cellular full-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great training, development, and resources to become a successful leader

    Cons

    Lack of marketing power, and latest technology


  6. Great Place and Benefits

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Coach in Knoxville, TN
    Former Employee - Coach in Knoxville, TN

    I worked at U.S. Cellular full-time (More than 8 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Good pay, great benefits (2 weeks vaca, 1 personal, and 6 six days for first year. Increased to 3 weeks vaca at 3 years. Increased to 4 weeks vaca at 10 years), and room to move up into lower management is abundant. Can't beat a free cell phone either.

    Cons

    Opportunities for advancement depend on location. If you are in a location without much turnover then the opportunities can be few and far between.

    The coaches (supervisors) did not have any control over their schedules. They were placed as management saw fit. Customer service reps were ranked and could select schedules based off of ranking.

    Advice to Management

    I don't have any advice to management; there are opportunities within leadership but nothing that would not be encountered at any office/customer service type of job.


  7. Coach

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Coach in Tulsa, OK
    Current Employee - Coach in Tulsa, OK

    I have been working at U.S. Cellular full-time (More than 8 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Development opportunities. Great place to begin leadership career. Great workng environment and culture. Family Atmosphere. Good benefits and compensation, tuition reimbursement, wellness packages

    Cons

    Leadership scheduling, harder to advance after Frontline leadership role, does not offer on site gym or childcare, company has made big strides in growing customer base and eliminate old costly businless practices

    Advice to Management

    Continue focusing on development at associate and leader level...consider printing tuition reimbursement at local college and highschools, promote more scheduling flexibility


  8. Helpful (2)

    Top Heavy

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at U.S. Cellular full-time

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Very good pay at the retail sales level if you're in a good location. Very good job security if you hit your numbers.

    Cons

    Management will overlook nearly any kind of bad behavior if you're hitting your numbers. They've been in a race to be like everyone else for a while.

    Advice to Management

    get out of the way of your sales people, don't underestimate the power of good team morale and knowing the sales manager has the team's back instead of just marking things off of a checklist.


  9. Helpful (1)

    US Cellular - too demanding for the benefit

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at U.S. Cellular (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Some really great people to work with and some teams have a better cultural experience. If you stick it out there is opportunities for advancement, but you must be willing to wait years and take a ton of overtime, ect to impress managers.

    Cons

    Extremely poor management and leadership. Very understaffed. Managers do not empower people. Sink or swim environment where people are not trained and developed for success. The sad part is that there are pockets of great teams with U.S. Cellular that have happy employees and high morale. My regional group is generally disorganized and treats employees as disposable. The heap on work until you break and replace you with the next lowest paid, unqualified person.

    Advice to Management

    Need to be willing to pay for more experienced workers in order to develop teams.


  10. Great Company but lost its way

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - RWC in Medford, OR
    Former Employee - RWC in Medford, OR

    I worked at U.S. Cellular full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Pay is the number one. For this area they do pay well.

    Cons

    Ever since getting the iPhone they are just another wireless company

    Advice to Management

    Learn to actually be Manager. Management is always changing while they keep promoting incompetent people to the next level.


  11. I love my job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Wireless Consultant in Wilson, NC
    Current Employee - Retail Wireless Consultant in Wilson, NC

    I have been working at U.S. Cellular full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Reliable benefits, good work/life balance, room for advancement, you make what you earn, uniform expectations from store to store. The company LISTENS to its employees from your store management to CEOs (we have had CEO visits to our store since I've been working here).

    Cons

    It is commission based, so like any commission job if there are no customers, there isn't much money to be made BUT we have access to a ton of resources to bring customers in so you are still in control.



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