U.S. Cellular Reviews

Updated August 28, 2014
Updated August 28, 2014
553 Reviews

3.2
553 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Kenneth R. Meyers
105 Ratings

Review Highlights

Pros
  • It also depends on your own manager if there is any sort of understanding for a work/life balance (in 43 reviews)

  • Employees have great benefits even if you are part time (in 65 reviews)


Cons
  • Work-life balance is difficult in retail stores, especially with somewhat high turnover (in 34 reviews)

  • The new billing system has caused a conflict in so many areas it is really sad (in 15 reviews)

More Highlights

Employee Reviews

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  1. 1 person found this helpful  

    I STILL consider this one of the best Corp. cultures I have worked in.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Resolutions Specialist  in  Tulsa, OK
    Former Employee - Resolutions Specialist in Tulsa, OK

    I worked at U.S. Cellular full-time for more than 3 years

    Pros

    Good pay, fast paced but still fun. I got recognition and a decent promotion after a year as a call rep. MOST of the coaches were awesome. I had always been personable and good in any service job but they invest in their peeps and you improve and get the recognition you deserve. I had great trainers also. I kinda miss them sometimes! My work life balance was never any problem in the call center in Tulsa. The Corp events are awesome too.

    Cons

    I experienced a case of REVERSE discrimination from my Sup. and the upper bosses were too intimidated to address it. The CEO takes open door policy VERY seriously and walks his talk but you know, once you make that wave there's no going back with managers. I was treated by middle management like I was the problem for speaking up. If it wasn't for such a drastic situation I still feel I would be there. I was very happy before that. No idea what it's like since Jay & Jack retired but THEY ROCKED

    Advice to ManagementAdvice

    I have been gone long enough that I have no comment. I imagine the comments from workers has changed since the changing of the guard. I'd look for commonalities and disparities after 2009/2010. The top 2 had our undying loyalty every day all day. Emulate them.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Great company culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Wireless Consultant  in  Onalaska, WI
    Former Employee - Retail Wireless Consultant in Onalaska, WI

    I worked at U.S. Cellular part-time for more than a year

    Pros

    This company compensated me well while I was there. I worked as a Retail Wireless Consultant from 2009 through 2011. I loved working there, management was typical but they always backed up their RWCs and cashiers which was great. I had freedom to make the right choices for my customers.

    Cons

    It's retail and you deal with the general public, so theres that. But otherwise there was the cold-calling customers to check up on them, but really you were just trying to get them in the store to renew their contracts.

    Advice to ManagementAdvice

    Keep giving freedom to your RWCs to make the right decisions. Continue to improve company culture by motivating employees with good compensation and benefits as well as a supportive work environment. Encourage personal growth.

    Recommends
    Positive Outlook
    Approves of CEO
  3. 3 people found this helpful  

    U.S. Cellular give me the opportunity to grow and achieve my goals

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Payment Control Analyst  in  Madison, WI
    Former Employee - Payment Control Analyst in Madison, WI

    I worked at U.S. Cellular full-time for more than 10 years

    Pros

    U.S. Cellular is a fun and challenging company to work for. Giving you the opportunity go excel and move up in the company. Monthly and annual bonus are a gift from the company to show profit and customer satisfaction.

    Cons

    Any challenges are the ones you create for yourself. U.S. Cellular gives you the opportunity to achieve these challenges by offering online training courses, coaching and job shadowing with other departments to better understand every ones job functions.

    Advice to ManagementAdvice

    Your work-life schedule is awesome for employees that have children. Keep sharing the company benefits like your 401K and health and dental.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Small company mentality in a Fortune 500 company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at U.S. Cellular full-time

    Pros

    Everyone is fighting to make this company beat the big guys.

    Cons

    When you're smaller than your competitors you run lean. Sometimes we're working harder with less to get ahead.

    Recommends
    Approves of CEO
  6. 1 person found this helpful  

    Love my career!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Manager
    Current Employee - Retail Sales Manager

    I have been working at U.S. Cellular full-time for more than 10 years

    Pros

    Great place to work! Love it

    Cons

    High pressure, btu worth it

    Advice to ManagementAdvice

    Keep up the great work!

    Recommends
    Positive Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Fantastic culture and leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Data Network Engineer  in  Schaumburg, IL
    Current Employee - Data Network Engineer in Schaumburg, IL

    I have been working at U.S. Cellular full-time for more than 8 years

    Pros

    Great culture, great cutting edge technology, fantastic people, satisfying work.

    Cons

    I have nothing to mention really.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    It was a great experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Computer Operator Ll  in  Bensenville, IL
    Current Employee - Computer Operator Ll in Bensenville, IL

    I have been working at U.S. Cellular full-time for more than 8 years

    Pros

    Great place to learn new things.

    Cons

    It was a conservative company.

    Advice to ManagementAdvice

    Keep up the good work.

    Neutral Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    A company culture like this comes along once in a lifetime.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Human Resources  in  Chicago, IL
    Former Employee - Human Resources in Chicago, IL

    I worked at U.S. Cellular full-time for more than 5 years

    Pros

    The values and behaviors linked to the culture are alive an well w/in the people there - no matter what geography or function.

    Cons

    Critical limited resources and high expectations can result in added stress. On the up-side the people are wonderful to work with and there is definitely great team work.

    Advice to ManagementAdvice

    There are a lot of new leaders in the organization since I left so, I guess I would just encourage them to keep the dynamic culture alive and well. It is a differentiator that should be protected and sustained.

    Recommends
    No opinion of CEO
  10. 1 person found this helpful  

    Retail Wireless Consultant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Wireless Consultant  in  Columbia, MO
    Former Employee - Retail Wireless Consultant in Columbia, MO

    I worked at U.S. Cellular full-time for more than 5 years

    Pros

    Great pay
    Great benefit package
    Plenty of time off
    education assistance
    pc purchase program

    Cons

    Very difficult to get on
    schedule is demanding
    Changed commission structure where you have hit at least 50% of quota to receive any pay
    Made changes to current plan structure and drop certain offerings

    Advice to ManagementAdvice

    You better drink the Koolaid if you want to be an a upper management position.

    Positive Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Humble, sincere and lots of great training.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Service Technician  in  Appleton, WI
    Current Employee - Service Technician in Appleton, WI

    I have been working at U.S. Cellular part-time for less than a year

    Pros

    Pay for what we do is great and people are amazing.

    Cons

    Older technology and older systems that if the systems were more stream lined would be more productive.

    Advice to ManagementAdvice

    Keep up the great work

    Recommends
    Positive Outlook
    Approves of CEO

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