U.S. Cellular Reviews

Updated September 18, 2014
Updated September 18, 2014
544 Reviews
3.1
544 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Kenneth R. Meyers
110 Ratings

Review Highlights

Pros
  • It also depends on your own manager if there is any sort of understanding for a work/life balance (in 43 reviews)

  • Employees have great benefits even if you are part time (in 65 reviews)


Cons
  • Work-life balance is difficult in retail stores, especially with somewhat high turnover (in 34 reviews)

  • The new billing system has caused a conflict in so many areas it is really sad (in 15 reviews)

More Highlights

Employee Reviews

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  1. 1 person found this helpful  

    D.O. is B.S.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Service Technician  in  Greenville, NC
    Current Employee - Service Technician in Greenville, NC

    I have been working at U.S. Cellular full-time for more than 3 years

    Pros

    none, unless you want to feel like crap constantly. The only nice thing was free cell service, well that is as long as you remain on their network, so if you were to travel forget using it. ok never mind there is no positive items.

    Cons

    Umm how much time do you have. Name it, ridiculous managers, unreal goals, crappy work life balance, low pay, being forced to work off the clock not getting paid, constant pressure to drink the kool aid, severe hostility, etc, etc, etc

    Advice to ManagementAdvice

    screw you. i want all management to BURN. you sold your soul anyways so that is where you are headed.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Poor leadership increases workload and stress for retail employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Service Technician/Retail Wireless Consultant
    Current Employee - Service Technician/Retail Wireless Consultant

    I have been working at U.S. Cellular full-time for more than 5 years

    Pros

    Pay, health benefits, and coworkers

    Cons

    Recent changes affected customers negatively. This made it tough for front line staff to help these customers. Almost no work life balance. As a retail wireless consultant you would be lucky to get more than one weekend off during a month, and it's rare to have two days off consecutively, unless you work part-time. Turnover is higher due to increased stress on the Retail Wireless Consultants. When some one is needed to fill in, vacation time can get cut or moved in order to meet the needs of store(which is fine if you haven't made any plans for your vacation). Huddles on Thursday mornings before the store opens, and sometimes a monthly Sunday meeting means having to come in on your day off to receive information that could have been disseminated one-on-one or via email.

    Advice to ManagementAdvice

    Most of what made U.S. Cellular great, and different from other carriers has been lost. This company is confused. USCC is still trying to hang on to its old ideals and practices(albeit poorly), while making changes that align with all major carriers. "Customer Service" and "Network Quality" were once very important, but cutting almost half of it's network team, almost all cashier greeters, and all service technicians means that everyone will do more with less. I wouldn't bother jumping on this sinking ship unless you are hoping for some sort of buyout pay from a larger carrier.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    Sure wish management treated employees as well as they do their customers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at U.S. Cellular

    Pros

    Great training program when you start and the free popcorn is nice too I guess

    Cons

    That's the last time you'll really feel supported is in training

    Advice to ManagementAdvice

    Keeping jerks around that work there and letting great people go because their children were ill or injured (even terminal in one case) - it's a bunch of crap. Figure out who actually cares to do their job and help USCellular succeed and actually STAND BY the employees who are giving their all to your company.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. 2 people found this helpful  

    Previously once great place to work!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Network Engineer
    Current Employee - Senior Network Engineer

    I have been working at U.S. Cellular full-time for more than 5 years

    Pros

    The people I used to work with were great. The technology was good when they bothered to spend the money.

    Cons

    Management drove company in to the ground. Be lucky if they last 1 year before they close their doors. Pay was substandard for the job. Long hours became common and they preach work life balance. Too bad they do not practice what they preach.

    Direct managers nitpick over little things trying to show you who's boss. They have ego complex's and have to try to put you in your place by using the DO against you. When you try to use the DO against management ....watch out your on the short list for being labeled a trouble maker.

    Training and praise only mattered to who you were friends with...not how good a job you have done.

    Advice to ManagementAdvice

    Get your head out of your behinds. Wake up your playing in the band and the titanic is sinking. Time to prepare for your next career.

    Here are some lines to practice

    1. Welcome to walmart
    2. would you like a cart?
    3. Do you want fries with that?
    4. Paper or plastic?
    5. cash or credit?

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 3 people found this helpful  

    Sales Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Manager  in  Columbia, MO
    Former Employee - Sales Manager in Columbia, MO

    I worked at U.S. Cellular full-time for more than 3 years

    Pros

    I had a great team in the store. Medical, dental, 401k benefits were aggressive. Close to my home.
    I love technology and enjoyed showcasing how the products can make life and business easy.

    Cons

    HORRIBLE management and practices. I was misdirected more than once by my leadership, and they NEVER stood up to take responsibility. I was "coached" for being upset. I was encouraged to apply for a marketing role by my manager, who then did not approve my application. He said, "I could have done that better." A member of my team wanted to have an open Start, Stop, Continue for my team to rate me. It was managed incorrectly. Our Associate Relations woman stated, "It could have been done better," yet I was coached for being upset at the way management handled it. I was encouraged to apply for another role in the company that I have years of experience in. I was called arrogant by the interviewer, behind my back. Yet she looked for her Blackberry all during the process. I had a leader ask me about my thoughts in managing another property. I expressed my interest and he said he would follow up with me in two days. He never did. He ignored calls and emails. He flat out hid like a coward. The company aid off more than 1,000 people. Sad. I was coached for "not embracing and navigating change." I was supposed to be happy about the layoffs as we were, as my manager said, "trimming fat."

    US Cellular does not place people with valuable experience in leadership. They are all about the "Kool Aid" drinkers. If you ride the Dynamic Organization train, do not have any original ideas of your own, and are a pure "yes' person, this company is for you, until they cut your position.

    They are getting smoked by every other company and seem to want to react instead of make a serious plan to compete.

    Advice to ManagementAdvice

    Step outside yourself and look what it takes to be win. Stop the multi-million dollar annual management "junket" and have a webinar. Look for skills and track records of success, not former Red Lobster managers that can't spell. Market your business in a method that works. Outdoor is dying. A left-hand read on the interstate with small print does nothing but waste money. This is why you are dying.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Horrible Company to work for

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at U.S. Cellular

    Pros

    Benefits, PTO pay is not bad

    Cons

    I got corrective action for getting up to use the bathroom outside my lunch and breaks and told in the corrective actions that I needed to control my fluid intake. Calls are. Picked apart and manipulated so most of the time it's impossible to get all yeses on your calls.

    Advice to ManagementAdvice

    for starters I never met the call center director and she never bothered to walk around and say high to anyone but coaches. They blamed us when customers left because of the billing system but we had our hands tied and were told to tell customers that th were still responsible for the bills even though autopay hadn't been taking the money out. The new billing system is so slow and it makes it virtually impossible to get the job done quickly. Training class was awesome but UScellular I ended up working for was not the UScellular I learned about in trainining.

  8. 1 person found this helpful  

    Long-time associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at U.S. Cellular full-time for more than 10 years

    Pros

    customer service was great and the ability to help customers. empowerment was a great value and was encouraged.

    Cons

    many changes over the last year, and most not customer or associate focused. positions eliminated that will have more negative feedback for local associates.

    Advice to ManagementAdvice

    local management is not good. no recognition for good work or delivering "world class" customer service. only focus was on what we were not doing well

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  9. 1 person found this helpful  

    If you name your decisions based on ethical thinking, this job may not be for you.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Wireless Consultant
    Former Employee - Retail Wireless Consultant

    I worked at U.S. Cellular full-time for more than a year

    Pros

    Great health benefits and pay.
    Learn how to handle copious amounts of stress.

    Cons

    Complacent management.
    Non ethical leadership.
    New billing system.
    Unrealistic sales quotas.

    Advice to ManagementAdvice

    Lead your associates by example. Make ethical decisions for your store and don't break the trust barrier. That also means don't hold people accountable for things leaders have suggested to do. This company went from doing things by being focused on the customer, to how many dollars can they stretch out of each person that walks through the door. This used to be a great company to work for, sadly they aren't only bleeding customers they are bleading of all of their exceptional associates.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Used to be great, now horrible and going downhill fast

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Wireless Consultant
    Current Employee - Retail Wireless Consultant

    I have been working at U.S. Cellular full-time for more than 5 years

    Pros

    Met some great people, used to be like a family atmosphere. Used to have wonderful pay and room for growth

    Cons

    This company is on a downhill skid. They drive (mediocre) results by shoving robotic sales practices down everyone's throat. Now we have to tell customers that to activate ANY PHONE the activation fee will be forty bucks. Used to be a values driven company but now those values have been thrown in the trash. Pay has decreased with ever changing commission structures. Soon they will sell out

    Advice to ManagementAdvice

    Be honest and be real

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Not a promising company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - National Resolutions  in  East Tulsa, OK
    Former Employee - National Resolutions in East Tulsa, OK

    I worked at U.S. Cellular full-time for more than 8 years

    Pros

    I worked at U.S. Cellular for many years. I was there when Jack Rooney was at the wheel. He was a fantastic man with vision. He make his focus and goals clear and always involved everyone. He cared about his people and what they represented. He made sure everyone knew that they were an important part of U.S. Cellular. Without the people, U.S. Cellular was nothing. He would always say we will get better before we get bigger.

    Cons

    What a shame! This is more obvious than the Titanic bobbing up and down in the ocean. This is a sinking catastrophe. U.S. Cellular does everything but give away the kitchen sink. It looks bad to give soooooo much credit to crappy products. Your plans are outrageously priced, the phones are crap, and you no longer invest in employees. You'd find out that you would get a lot more out of people if they are treated well and believed in you. I've seen you let people go who were there for 15 years so that you could replace them with cheaper help. Sickening, just sickening. What exactly is your business model now?

    Advice to ManagementAdvice

    Most of you are unqualified, anal, title hungry animals. You don't care about the people, you want your fat paycheck, your benefits, and all of the amenities you can steal. You no longer build the morale of other employees, you act like you're better than everyone below your ranking. Let me tell you, you will go down along with the ship. There will be no floating away, you'll sink to the bottom where you belong. In the meantime stay on the lower deck with the rats, where you belong.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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