U.S. Cellular

  www.uscellular.com
Work in HR? Unlock Free Profile

U.S. Cellular Reviews

Updated August 20, 2014
Updated August 20, 2014
547 Reviews

3.2
547 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Kenneth R. Meyers
101 Ratings

Review Highlights

Pros
  • It also depends on your own manager if there is any sort of understanding for a work/life balance (in 43 reviews)

  • Employees have great benefits even if you are part time (in 65 reviews)


Cons
  • Work-life balance is difficult in retail stores, especially with somewhat high turnover (in 34 reviews)

  • The new billing system has caused a conflict in so many areas it is really sad (in 15 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    At U.S. Cellular I learned a lot about sales processes, prospecting, gaining referrals and about aggressive sales.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Wireless Consultant
    Former Employee - Retail Wireless Consultant

    Pros

    Good benefits, competitive pay. Challenging

    Cons

    Frequent changes, irregular schedule that included weekly meeting/huddles and conference calls that require your attendance even if you're schedule "off". They only time you can miss is if you're sick or you're scheduled as on vacation. Strict quota standards.

    Advice to ManagementAdvice

    Bring back the emphasis on the culture that made U.S. Cellular different and so great when Jack Rooney was in charge.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    Used to be the best place in the world to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Manager  in  Medford, OR
    Current Employee - Sales Manager in Medford, OR

    Pros

    Fair compensation. Excellent benefits. The company is generally full of great people who really do care about the customer. The company demands ethical behavior.

    Cons

    Upper management has shifted away from having an employee focus to having a results only focus. Too many really good people are getting lost in the shuffle.

    Advice to ManagementAdvice

    Get back down to basics and quit trying to be Verizon.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Customer Service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Coach  in  Chicago, IL
    Former Employee - Customer Service Coach in Chicago, IL

    Pros

    Great positive culture. It's like a family.

    Cons

    There have been many executive leadership changes and it has negatively impacted morale and job security. The elephant in the room is if the company will remain solvent, or be bought out.

    Advice to ManagementAdvice

    Consistency. Develop a strategy and stick with it.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5. 1 person found this helpful  

    Downhill Ride

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Special Projects  in  Tulsa, OK
    Former Employee - Special Projects in Tulsa, OK

    Pros

    Benefits, past culture vs. current, overall pleasant co-workers(peers)

    Cons

    To small to compete, and not much opportunity to advance, especially if you are more educated and have more experience than the mediocre home grown managers. Management at mid level doesn't handle authority or competition. Upper management is treading water. Work environment favorably resembles house arrest.

    Advice to ManagementAdvice

    Get in or get out. Find some capital to grow the company, or clean it up, increase earnings and sell what is currently left. The Carlson's can afford tax counsel, and need to look at all ,options. Competitors spend more in a quarter on advertising than USCC grosses annually. Good people on the front lines are worn out with second and third rate equipment and technical assets, but are expected to perform as if they were fully supported. Back stabbing is not attractive, nor a good way to run a company.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Retail Wireless Consultant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Wireless Consultant  in  Columbia, MO
    Former Employee - Retail Wireless Consultant in Columbia, MO

    Pros

    Great pay
    Great benefit package
    Plenty of time off
    education assistance
    pc purchase program

    Cons

    Very difficult to get on
    schedule is demanding
    Changed commission structure where you have hit at least 50% of quota to receive any pay
    Made changes to current plan structure and drop certain offerings

    Advice to ManagementAdvice

    You better drink the Koolaid if you want to be an a upper management position.

    Positive Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Great company, pay very well, nothing stays the same

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Amazing health insurance, dental, vision on day one. Good opportunity for advancement.. Very good pay if you are good at what you do

    Cons

    Constant change and restructuring. The company used to be a lot better and have a lot of extras. If you are new to the company then you will never know what you could have had

    Advice to ManagementAdvice

    Do not fix what is not broken. So much change and restructuring will result in loss of high quality associates

  8. 1 person found this helpful  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Wireless Consultant  in  Klamath Falls, OR
    Current Employee - Retail Wireless Consultant in Klamath Falls, OR

    Pros

    The compensation was amazing. They recently started rewarding associates who did well with dinners out. We have team building outings once every three months where we go out for bowling etc..

    Cons

    Stressful at times. But what job isn't.
    The locations are limited.

    Advice to ManagementAdvice

    Keep listening to employees.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Humble, sincere and lots of great training.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Service Technician  in  Appleton, WI
    Current Employee - Service Technician in Appleton, WI

    Pros

    Pay for what we do is great and people are amazing.

    Cons

    Older technology and older systems that if the systems were more stream lined would be more productive.

    Advice to ManagementAdvice

    Keep up the great work

    Recommends
    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Use to be great company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Good benefits and great culture.

    Cons

    Not much of a future

    Negative Outlook
  11. 1 person found this helpful  

    Great company to work for...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Analyst  in  Chicago, IL
    Former Employee - Business Analyst in Chicago, IL

    Pros

    Dynamic Organization - great cross functional communication without fear of reprisal. Able to speak open and honestly to executives and be heard

    Cons

    Projects can get lengthy surpassing the launch date.

    Advice to ManagementAdvice

    Happy to know Kenneth Myers is the President - smart man and I expect the company will grow into it's own as time goes by.

    Recommends
    Neutral Outlook
    Approves of CEO

Worked for U.S. Cellular? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.