U.S. Cellular Reviews

Updated June 29, 2015
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688 Employee Reviews

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  1. Great people; great ideas; weak leadership

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL

    I worked at U.S. Cellular full-time (More than 3 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    The people are great. Everyone is hard working and most are supportive of the culture (called the dynamic organization). Culture encourages and supports open and honest conflict resolution. The people are genuine, smart, and care about doing what is right.

    Cons

    Leadership. Senior Leadership is disconnected from the people who actually make things happen. They are out of touch with what the people really need to do their jobs effectively. As such, they fail to fully support making the incremental changes needed to take USCC to the next level. Unfortunately, things are still done in silos and leadership is disconnected.

    Advice to Management

    Take a hard look at who you have in leadership positions and really question whether or not they are truly leaders. There are too many ineffective leaders without the necessary oversight in place to ensure they are truly making USCC a better place to work and a better choice for customers.


  2. no trust environment

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at U.S. Cellular

    Pros

    protective of employees, comfortable environment

    Cons

    artificial culture that uses 360-reviews to evaluate performance


  3. Sales

    Former Employee - Sales Representative in Elkader, IA
    Former Employee - Sales Representative in Elkader, IA

    I worked at U.S. Cellular (Less than a year)

    Pros

    Great Company to work for

    Cons

    Need to be employ my a Corporate location and not an agent location


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  5. Helpful (1)

    Store Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager
    Current Employee - Store Manager

    I have been working at U.S. Cellular full-time

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Great pay and benefits. They try to promote from within.

    Cons

    Conflicting "focuses", no development from higher leaders. Too many tasks put on store managers, plus managers spend additional time in meetings and 3-4 conference calls a week makes work/life balance almost impossible.


  6. What a mess!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at U.S. Cellular full-time

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Great coworkers who help and support you. Some great managers but less and less as time went on. Room for growth if well liked.

    Cons

    Very much a culture of who likes who best. Less and less opportunities as good managers quickly left and less responsive, more negative managers took their places. Will hold onto employees even if consistently working against company policy just to make sales numbers at a certain store.

    Advice to Management

    Stop bringing back old managers who were fired under previous CEOs and VPs. There is a reason those managers were let go. It is a business not a popularity contest.


  7. Helpful (1)

    It ok

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Knoxville, TN
    Former Employee - Customer Service Representative in Knoxville, TN

    I worked at U.S. Cellular

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    The pay was descent and benefits were good. Liked the people I worked with on my team.

    Cons

    They always wanted to hold that you get paid so well over your head and you should be so lucky to work there. You had to basically suck up to all the management. If you questioned anything you would get a target on your back and you could expect to get fired soon. Never felt comfortable. Always felt that I was going to get fired everyday. Environment was very stressful. Unless you drank the Kool-Aid. If you have a mind of your own and opinions I would suggest keep them to your self if you work there. Taking calls got old quickly. They said they focused on customer service but really they are just being nosy with all the questions you have to ask the customers. You couldn't never go to the bathroom without them questioning you why you were gone so long. You are monitored all the time. If you want to to keep you sanity and be stress free find a different place to work.


  8. Helpful (1)

    Keep looking.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Wireless Consultant in Milwaukee, WI
    Current Employee - Retail Wireless Consultant in Milwaukee, WI

    I have been working at U.S. Cellular full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Hmm... They give you a smartphone to use.

    Cons

    Terrible hours, schedule changes after it's already been posted, promises of advancement are never followed through on, manager has constant complaints himself because he refuses to even take phone calls. Also, this is a retail position... NOT a telemarketing position, though since the company is struggling to keep their head above water, they now insist that cold calling is a job requirement. Notoriously terrible coverage leads to daily customer complaints. Commission has been restructured several times in the last year, again, because it is clear the company is very clearly struggling. Management's frustrations routinely overflow into employees and people become targets by simply having shown up to work. Complaints to HR are simply pointless and their follow-up process is, itself, a biased parade. Employee turnover is like nothing you've ever seen; I'd say average length of employment is 6 months. Do yourself a favor and work for any other wireless provider. There's money to be made and respect to be had in this industry, just not here.

    Advice to Management

    Humble yourselves.


  9. Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - District Manager in Bolingbrook, IL
    Former Employee - District Manager in Bolingbrook, IL

    I worked at U.S. Cellular (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great job to work. Great benefits. Bonus is awesome. The culture there is all about customer service and support for the associates. The experience there was great. Enthusiasm will move your career to the next level. Hard working associates on the front line are doing everything to win.

    Cons

    Small in comparison to other wireless companies. Can't really compare them to the bigger players. Price of accessories are way too expensive.

    Advice to Management

    Listen to your front line as they know what customers want and need. Put your stores in high traffic areas so that sales are there. Follow market trends and close all kiosk locations


  10. Helpful (1)

    Recruit for enterprise level positions in Information Technology.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Talent Acquisition in Chicago, IL
    Current Employee - Talent Acquisition in Chicago, IL

    I have been working at U.S. Cellular full-time (More than a year)

    Recommends
    Negative Outlook
    Recommends
    Negative Outlook

    Pros

    Collaborative, Dynamic work environment. Flexible work schedule. Teamwork. Focus on technology. Promotes from within.

    Cons

    Recent turnover. Instability.


  11. Big boy job little kids allowance

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Wilmington, NC
    Current Employee - Sales Associate in Wilmington, NC

    I have been working at U.S. Cellular full-time (Less than a year)

    Negative Outlook
    Negative Outlook

    Pros

    You stay clean all day, commission, hourly pay

    Cons

    No discount for employees, good luck getting that commission, poor training with high responsibilities.

    Advice to Management

    Throughouly train in the beginning not lamely each day



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