U.S. Cellular Reviews

Updated October 19, 2014
Updated October 19, 2014
559 Reviews
3.2
559 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Kenneth R. Meyers
116 Ratings

Review Highlights

Pros
  • My work life balance was never any problem in the call center in Tulsa (in 46 reviews)

  • Employees have great benefits even if you are part time (in 70 reviews)


Cons
  • Work life balance was at times less but ultimately always rewarding (in 47 reviews)

  • The new billing system has caused a conflict in so many areas it is really sad (in 17 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Former Social Media Rep/Customer Service Rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Social Media Representative in Bolingbrook, IL
    Former Employee - Social Media Representative in Bolingbrook, IL

    I worked at U.S. Cellular full-time (more than 3 years)

    Pros

    They encourage growth and opportunity, and you can move up quickly, also great benefits and lots of perks! I made a lot of lifetime friends there, and because I started working so young (21) I grew a lot as a person. They really care about development!

    Cons

    I helped build the social media department from the ground up and when it came time to get hired on permanently and a pay increase, it was NOT what the work was worth or what was expected. Also, the call center environment was kind of crazy dramatic, and the schedules were terrible I worked nights for over a year. Makes work life balance tough.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Love my career!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Manager
    Current Employee - Retail Sales Manager

    I have been working at U.S. Cellular full-time (more than 10 years)

    Pros

    Great place to work! Love it

    Cons

    High pressure, btu worth it

    Advice to ManagementAdvice

    Keep up the great work!

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Fantastic culture and leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Data Network Engineer in Schaumburg, IL
    Current Employee - Data Network Engineer in Schaumburg, IL

    I have been working at U.S. Cellular full-time (more than 8 years)

    Pros

    Great culture, great cutting edge technology, fantastic people, satisfying work.

    Cons

    I have nothing to mention really.

    Recommends
    Positive Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review
  5. 1 person found this helpful  

    D.O. is B.S.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Service Technician in Greenville, NC
    Current Employee - Service Technician in Greenville, NC

    I have been working at U.S. Cellular full-time (more than 3 years)

    Pros

    none, unless you want to feel like crap constantly. The only nice thing was free cell service, well that is as long as you remain on their network, so if you were to travel forget using it. ok never mind there is no positive items.

    Cons

    Umm how much time do you have. Name it, ridiculous managers, unreal goals, crappy work life balance, low pay, being forced to work off the clock not getting paid, constant pressure to drink the kool aid, severe hostility, etc, etc, etc

    Advice to ManagementAdvice

    screw you. i want all management to BURN. you sold your soul anyways so that is where you are headed.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    Good Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at U.S. Cellular full-time (more than 5 years)

    Pros

    Culture, People, Technology, Transparency, Customer Service

    Cons

    Advancement Opportunities
    Changes
    Competitior
    Fast follower
    Change in Culture

    Recommends
    No opinion of CEO
  7. 1 person found this helpful  

    Poor leadership increases workload and stress for retail employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Service Technician/Retail Wireless Consultant
    Current Employee - Service Technician/Retail Wireless Consultant

    I have been working at U.S. Cellular full-time (more than 5 years)

    Pros

    Pay, health benefits, and coworkers

    Cons

    Recent changes affected customers negatively. This made it tough for front line staff to help these customers. Almost no work life balance. As a retail wireless consultant you would be lucky to get more than one weekend off during a month, and it's rare to have two days off consecutively, unless you work part-time. Turnover is higher due to increased stress on the Retail Wireless Consultants. When some one is needed to fill in, vacation time can get cut or moved in order to meet the needs of store(which is fine if you haven't made any plans for your vacation). Huddles on Thursday mornings before the store opens, and sometimes a monthly Sunday meeting means having to come in on your day off to receive information that could have been disseminated one-on-one or via email.

    Advice to ManagementAdvice

    Most of what made U.S. Cellular great, and different from other carriers has been lost. This company is confused. USCC is still trying to hang on to its old ideals and practices(albeit poorly), while making changes that align with all major carriers. "Customer Service" and "Network Quality" were once very important, but cutting almost half of it's network team, almost all cashier greeters, and all service technicians means that everyone will do more with less. I wouldn't bother jumping on this sinking ship unless you are hoping for some sort of buyout pay from a larger carrier.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Complacent leadership and middle management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Agent Support in Knoxville, TN
    Current Employee - Agent Support in Knoxville, TN

    I have been working at U.S. Cellular full-time (more than an year)

    Pros

    There was a lot of areas to improve upon.

    Cons

    The organization is not in a position to act upon the opportunities in front of them. Key roles are left un-empowered.

    Advice to ManagementAdvice

    Currently you have a several leadership positions filled with unqualified highly tenured individuals in key strategic roles because of the last organization change. You need to get rid of them and bring in more qualified individuals. Once you are able to capture real talent that brings in value please cultivate them by having them learn from all the consultants you have in house so they can migrate into those positions.

    USC has a real opportunity to be a player in the market and agents who care, but you need to make the changes across the departments to provide some sense of business continuity.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    Once Strong Company But Can't Keep Up Anymore

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Wireless Consultant
    Former Employee - Retail Wireless Consultant

    I worked at U.S. Cellular full-time (more than an year)

    Pros

    Benefits - Health Care, etc.
    The people that you work with (Non-management)
    Off in the evenings

    Cons

    Compensation
    Horrible Work/Life Balance
    Lack of career opportunity
    Poor Management Hires
    Upper Management has no idea what goes on in stores
    Trying to copy Verizon

    Advice to ManagementAdvice

    Know what goes on in your stores and promote from within.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    stressful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Wireless Consultant
    Current Employee - Retail Wireless Consultant

    I have been working at U.S. Cellular full-time (more than an year)

    Pros

    pay is pretty good, they do put you through training

    Cons

    work life balance, scheduling, getting off on time, work load keeps getting added to while they are cutting positions very stressful, when it gets really busy management will not help customers they have them sign in and wait 1-2 hrs for a rep to free up.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Would have given 5 stars 2 years ago.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Wireless Consultant in Madison, WI
    Current Employee - Retail Wireless Consultant in Madison, WI

    I have been working at U.S. Cellular full-time (more than 5 years)

    Pros

    The people I work with are amazing. Open door policy with direct management. Overtime always welcomed.

    Cons

    Advancement has been difficult, billing system change has left a lot of untrusting customers, work partially on commission (good or bad depending on how you look at it), lots of recent changes has left many employees overworked and not very satisfied.

    Advice to ManagementAdvice

    slow some of the changes down. i understand change is necessary (especially in this industry) but when you role out changes too fast it leaves your employees very frustrated and overwhelmed. especially when those changes all affect our pay.

    Neutral Outlook
    No opinion of CEO

Work at U.S. Cellular? Share Your Experiences

U.S. Cellular

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.