U.S. Cellular

www.uscellular.com

U.S. Cellular Reviews

Updated January 27, 2015
Updated January 27, 2015
604 Reviews
3.2
604 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Kenneth R. Meyers
131 Ratings

Review Highlights

Pros
  • My work life balance was never any problem in the call center in Tulsa (in 48 reviews)

  • Employees have great benefits even if you are part time (in 71 reviews)


Cons
  • Work life balance was at times less but ultimately always rewarding (in 50 reviews)

  • The new billing system has caused a conflict in so many areas it is really sad (in 17 reviews)

More Highlights

Employee Reviews

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  1. 2 people found this helpful  

    I loved working there

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Tulsa, OK
    Former Employee - Customer Service Representative in Tulsa, OK

    I worked at U.S. Cellular full-time (more than 5 years)

    Pros

    Benefits..Great Bonuses.... extra Perks... Yearly Raises.... No Hassles

    Cons

    Some of the Managers Micro Manage,

    Advice to ManagementAdvice

    Make sure you know the Labor Laws and follow the FMLA GUIDELINES... take in consideration if employee finds out short of benefits and they drive into work while on a medication that they are not to operate machinery to keep their job you dont pressure the supervisor to fire them....

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    Great to work at

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at U.S. Cellular

    Pros

    pay, training, co workers, co workers, co workers

    Cons

    management, management, management, management, management

  3. 1 person found this helpful  

    Best eight years I spent with an organization!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Wireless Consultant in Saint Louis, MO
    Former Employee - Retail Wireless Consultant in Saint Louis, MO

    I worked at U.S. Cellular full-time (more than 8 years)

    Pros

    Awesome benefits - Unlimited earning potential

    Cons

    Work/life balance - No advancement opportunities

    Advice to ManagementAdvice

    Promote from within the organization.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Exciting yet Challenging Environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Wireless Consultant in Plover, WI
    Current Employee - Retail Wireless Consultant in Plover, WI

    I have been working at U.S. Cellular full-time (more than 3 years)

    Pros

    Great Benefits including Health, Eye, Dental, 401K, Scholar Programs for students, etc, room for growth, Understanding management.

    Cons

    Sales quotas can seem difficult at times, and you are expected to meet them, Typical retail hours,

    Advice to ManagementAdvice

    Helpful and understanding to work-life balance, Willing to aid you in being successful.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Released during layoffs. Future uncertain

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Computer Technician
    Former Employee - Computer Technician

    I worked at U.S. Cellular full-time

    Pros

    Good atmosphere and worked around mostly good people. They have had some growing pains, so job security is not what it once was. The change in executive leadership has not helped maintain the level of trust once had for that level in the organization.

    Cons

    Seems like they are being groomed for a buyout. You will need to consider the uncertainty of the company's future before making a decision to pursue a job with them.

    Advice to ManagementAdvice

    As an organization, it is top heavy on the higher leadership title's. Could have cut costs in that area so not as many people would have been laid off.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7. 2 people found this helpful  

    Great for individual contributor roles, not so great for leaders

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Manager
    Former Employee - IT Manager

    I worked at U.S. Cellular full-time

    Pros

    Very mature IT processes, good code quality for internal development, strong culture of communication and strategy alignment at all levels.

    Cons

    Poor leader development and support. Constantly coached on your weaknesses and very little acknowledgment of strengths, getting promoted could be challenging. Poor work life balance.

    Advice to ManagementAdvice

    Spend the time to develop the current leaders and the next level leaders, recognize and reward the positives instead of focusing so much on the negatives.

    Doesn't Recommend
  8. 1 person found this helpful  

    Fairly good experience overall. Pay is decent, good benefits, and people are friendly.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Financial Analyst in Chicago, IL
    Current Employee - Senior Financial Analyst in Chicago, IL

    I have been working at U.S. Cellular full-time (more than 3 years)

    Pros

    Relaxed work environment and good work-Life balance. Decent Pay.

    Cons

    Poor Leadership, Growth Opportunities are limited depending on your department. Constantly changing organization structure shows lack of senior leadership vision. Poor Understanding of market presence

    Advice to ManagementAdvice

    Be more nimble, and embrace change at a faster pace. Poor accountability for senior leaders and middle management needs to be changed.

    Recommends
    Neutral Outlook
    Approves of CEO
  9. 1 person found this helpful  

    RWC

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at U.S. Cellular

    Pros

    Free wireless, free biscuit and we did have bottled water a few years ago

    Cons

    Previous 8yrs were great, now just a pay check and a job

    Advice to ManagementAdvice

    Leadership is poor

  10. 1 person found this helpful  

    Going downhill fast

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - RWC in Morgantown, WV
    Current Employee - RWC in Morgantown, WV

    I have been working at U.S. Cellular full-time (more than 3 years)

    Pros

    Coworkers, pay, benefits, good pay if yoy can meet goals

    Cons

    Hours are awful, scheduling is terrible, management is disconnected, NO work life balance

    Advice to ManagementAdvice

    Listen to your employees and be willing to spend money when you make big changes like a system change

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 2 people found this helpful  

    Great place to build a career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at U.S. Cellular full-time (more than 10 years)

    Pros

    great culture, great team, great peers. senior leadership is open to new ideas from all aspects of the organization. Feedback goes both ways, a true learning and teaching environment

    Cons

    sometimes allows poor performance to go on for too long before it is addressed, reactive in offerings of products and services

    Advice to ManagementAdvice

    keep up what you are doing... listen to your associates, they have the best ideas

    Recommends
    Approves of CEO

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