U.S. Cellular

www.uscellular.com

U.S. Cellular Reviews in St. Louis, MO

Updated December 9, 2014
Updated December 9, 2014
604 Reviews
3.2
604 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Kenneth R. Meyers
131 Ratings

Review Highlights

Pros
  • My work life balance was never any problem in the call center in Tulsa (in 48 reviews)

  • Employees have great benefits even if you are part time (in 71 reviews)


Cons
  • Work life balance was at times less but ultimately always rewarding (in 50 reviews)

  • The new billing system has caused a conflict in so many areas it is really sad (in 17 reviews)

More Highlights

17 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    Best eight years I spent with an organization!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Wireless Consultant in Saint Louis, MO
    Former Employee - Retail Wireless Consultant in Saint Louis, MO

    I worked at U.S. Cellular full-time (more than 8 years)

    Pros

    Awesome benefits - Unlimited earning potential

    Cons

    Work/life balance - No advancement opportunities

    Advice to ManagementAdvice

    Promote from within the organization.

    Recommends
    Positive Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    A Stepping Stone

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Wireless Consultant in Saint Louis, MO
    Former Employee - Retail Wireless Consultant in Saint Louis, MO

    I worked at U.S. Cellular full-time (more than 3 years)

    Pros

    The company has a good structure in theory with the "dynamic organization" etc. They offer tuition assistance and do pay well...if you happened to work in a busy location. The hours can be flexible to an extent to work around school/other obligations. U.S Cellular did prefer to promote from within which is always a plus. U.S Cellular really stepped up when giving severance packages/support to employees that were displaced to market closures.

    Cons

    While the structure may be ideal...the consistency is not. I had many great managers and several others that were just plain terrible. Sometimes we all wondered how several were even given the positions they were in? I noticed that the best managers were those promoted from within.

    Pay differs tremendously between locations. While this is true for almost any commissioned sales position out there, the company attempted to balance things out without success. Stores within miles of each other would see huge differences in traffic and overall employee compensation. I worked for a busy location so I was well compensated, but I felt sorry for those who were in the "dead" locations. The company lost a lot of talented people at some slower locations due to lack of business/commission. Some would barely make more than the $9-$11 standard hourly while others at the busier locations made $25/hr+.

    U.S Cellular was always a step behind in technology/products compared to other wireless carriers. This has hurt the company tremendously as I am sure they realize. They have just recently attempted to catch up in recent years but still aren't where they need to be to be competitive. I believe this issue caused the closure of markets. It is hard to compete when you don't offer the newest technology available...no matter what anyone says. From a consumer standpoint people are attracted to the newest/best products available and will sacrifice service/etc to get those things.

    Advice to ManagementAdvice

    Consistency in Management
    Focus on the newest technology available.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Empty promises, great coworkers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Wireless Consultant in Alton, IL
    Former Employee - Retail Wireless Consultant in Alton, IL

    I worked at U.S. Cellular full-time (more than a year)

    Pros

    Awesome coworkers -- some of the best I've ever had.

    Cons

    The company is always talking about how much they trust and empower their employees, but seldom delivering.

    Advice to ManagementAdvice

    Keep it real.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    Good company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Wireless Consultant in Saint Louis, MO
    Current Employee - Retail Wireless Consultant in Saint Louis, MO

    I have been working at U.S. Cellular full-time (more than 3 years)

    Pros

    the values of the company

    Cons

    they're not very profitable and closing markets

    Recommends
    Negative Outlook
    Approves of CEO
  6.  

    Retail Wireless Consultant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Wireless Consultant in Saint Louis, MO
    Current Employee - Retail Wireless Consultant in Saint Louis, MO

    I have been working at U.S. Cellular full-time (more than a year)

    Pros

    This company provides great benefits, ability to advance quickly within the company, relativity flexible work schedule, team sales environment, decent pay compared to other wireless carriers.

    Cons

    The company seems to be unsuccessful in some markets. The training program is very long but worthwhile. If you work at a slower location you will not have a lot of opportunity to earn high commissions.

    Recommends
    Negative Outlook
    No opinion of CEO
  7.  

    Wonderful place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Wireless Consultant in Saint Louis, MO
    Current Employee - Retail Wireless Consultant in Saint Louis, MO

    I have been working at U.S. Cellular full-time (more than 3 years)

    Pros

    Allows you to have a Work life balance

    Cons

    Retail Hours, you have to work holidays and nights

    Advice to ManagementAdvice

    ask our advice before making major decisions

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Account Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager in Earth City, MO
    Current Employee - Account Manager in Earth City, MO

    I have been working at U.S. Cellular full-time (more than 10 years)

    Pros

    Wonderful company to work for! The Values and Behaviors of the organization are the core of the business. The leaders in the company truly look after their associates.

    -Pay (now but it did take forever for them to get there)
    -Health Ins.
    -time of
    -work/life balance

    All in all, this is a wonderful company to work for!

    Cons

    For being in the wireless industry the company is a little slow to change. Working with business accounts, you sometimes don't always have the tools that you need to win business. Some of the business processes don't make any sense even with new changes that are coming, it doesn't seem like enough information is gathered and we are going back after something is launched to fix it.

    Advice to ManagementAdvice

    Continue to focus on Growth! When making changes company wide as far as plans, tools, etc., get more feedback from the frontline associates. When I say frontline, that means retail as well as other channels within the organization. There is understandably a huge focus on retail but sometimes the other support functions tend to be left out. Remember that all of our channels working together will allow us to succeed!

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Great experience working for a company that focuses on values and behaviors not just results

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Manager in Saint Louis, MO
    Current Employee - Retail Sales Manager in Saint Louis, MO

    I have been working at U.S. Cellular full-time (more than 5 years)

    Pros

    Works with employees to help with development, encourages employees to do their best, focuses on values and behaviors not just results

    Cons

    Sometimes upper management tries to sugar coat things instead of just explaining what is going on and why

    Recommends
    Neutral Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Amazing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager in Saint Louis, MO
    Current Employee - Store Manager in Saint Louis, MO

    I have been working at U.S. Cellular full-time (more than 8 years)

    Pros

    Flexible, honest, ethical, hardworking & fair

    Cons

    Stability, cutting edge, need stronger promos

    Advice to ManagementAdvice

    Love them!

    Recommends
    Neutral Outlook
    Approves of CEO
  11.  

    Cannot say enough good things about this organization. They really take care of their employees and customers!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Wireless Contultant in Saint Louis, MO
    Current Employee - Retail Wireless Contultant in Saint Louis, MO

    I have been working at U.S. Cellular full-time (more than 3 years)

    Pros

    All of the people that work at US Cellular are phenomenal. The benefits are great (Health, dental, vision, 401k, stock options) and the compensation plan is wonderful. Most commission based jobs do not come with decent hourly wages as well, but US Cellular is very competitive in their compensation plans for sales people

    Cons

    I cannot think of anything negative to say about this company

    Recommends
    Positive Outlook
    Approves of CEO

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