U.S. General Services Administration

  www.gsa.gov
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U.S. General Services Administration Reviews

Updated August 18, 2014
Updated August 18, 2014
94 Reviews
3.1
94 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
U.S. General Services Administration Acting Administrator Daniel M. Tangherlini
Daniel M. Tangherlini
41 Ratings

Review Highlights

Pros
  • Work Life Balance is exceptional in today's environment (in 17 reviews)

  • Teleworking, New technology initiatives, Flexible work hours (in 9 reviews)


Cons
  • Not as in tune with private-sector business principles as one would hope (in 4 reviews)

  • Many times the Central Office sends out changes without advance notification and not well communicated (in 3 reviews)

More Highlights

Employee Reviews

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  1. 1 person found this helpful  

    Great work/life balance...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Specialist  in  Atlanta, GA
    Current Employee - Specialist in Atlanta, GA

    I have been working at U.S. General Services Administration full-time for more than 8 years

    Pros

    Great work/life balance
    Pay
    Opportunity to work on major projects, early on

    Cons

    few opportunities to move up

    Advice to ManagementAdvice

    Get to know the strengths of your team

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. 3 people found this helpful  

    GSA-PBS-HCAM

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Property Manager  in  Chicago, WI
    Current Employee - Property Manager in Chicago, WI

    I have been working at U.S. General Services Administration full-time for more than 8 years

    Pros

    None really. Just a small group of people trying to create busywork. They are nice enough. There is a bubbly blonde who just talks at me when I go upstairs. She is ice enough, though. I feel like I'm at a TGIF when up there... Lots of just hanging around and gossiping.... Very little work that is done.

    Cons

    Wasting money on silly training programs. Dopey people who install your phones and buy chairs that break. There is some older guy up there that walks around as if he's the administrator.

    Advice to ManagementAdvice

    Give me real training opportunities.

    Doesn't Recommend
    Disapproves of CEO
  3. 5 people found this helpful  

    So hard to get stuff done

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director  in  Washington, DC
    Current Employee - Director in Washington, DC

    I have been working at U.S. General Services Administration full-time for more than 3 years

    Pros

    You can have an impact beyond just this agency. Some are focused on innovation and improving government. Super-flexible work schedule.

    Cons

    What a pathetic culture. Incentives are all wrong. It is a very hard place to work. It seems like there are no systems--that every time you need to do timekeeping, hiring, contracting it's like it's never been done before. Staff offices think that their job is to tell you what you should do rather than provide services to program staff. No reason to learn anything, though, because next time it will be handled differently. And for an agency that is expert in acquisitions it is impossible to get anything through contracting.

    Advice to ManagementAdvice

    Quit nibbling at the edges and get your act together. Line offices spend too much time doing work that staff offices are paid for--and get crummy results. We should be able to hire and contract without such grief. And if you are committed to telework, make it easier to have people who are working remotely participate. We use personal gmail accounts for google hangout because the "telepresence" tools just don't work.

    Stop chasing fads and develop a real culture.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 4 people found this helpful  

    Better than most Federal Agencies...But...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Engineer
    Current Employee - Engineer

    I have been working at U.S. General Services Administration full-time for more than 10 years

    Pros

    - It is an honor to serve the public and fellow Federal employees by ensuring the safety of our public buildings.
    - Working on challenging, interesting building projects.
    - Great benefits for Holidays, Vacation, Sick Leave, and Insurance Coverage.

    Cons

    - Pay is not commensurate with private sector.
    - A significant sector of workforce is wrought with over-entitlement issues, lack of motivation, and lack of commitment to quality and regulatory compliance.
    - Upward mobility is stymied due to lack of attrition.
    - Extremely limited with regard to commonplace business gifts - no game tickets, limited to $20 value token gifts/meal/etc.
    - Important, urgent building needs are seriously underfunded

    Advice to ManagementAdvice

    - Be Proactive and OVER reactive.
    - Be leaders, not organizationally paralyzed followers.
    - Use common sense
    - Institute a real bonus plan to reward high achievers

    Neutral Outlook
    No opinion of CEO
  6. 2 people found this helpful  

    Great Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager  in  Chicago, IL
    Former Employee - Project Manager in Chicago, IL

    I worked at U.S. General Services Administration full-time for more than 5 years

    Pros

    Excellent ability to be your "own boss" when performing your duties. You get to plan your work and report only as needed as long as you don't get in trouble or break the law and rules.

    Cons

    Changing directions at times without notice to the local level. Many times the Central Office sends out changes without advance notification and not well communicated.

    Advice to ManagementAdvice

    Better Communications to all affected participants as changes are contemplated and make sure everyone that needs the information gets it

    Recommends
    Positive Outlook
  7. 2 people found this helpful  

    Working at GSA entails supporting many Federal departments.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Upper Management  in  Washington, DC
    Former Employee - Upper Management in Washington, DC

    I worked at U.S. General Services Administration full-time for more than 10 years

    Pros

    GSA provides services to many Federal agencies in multiple disciplines, including IT, space management, buildings management, supply services, transportation, and contracting. The services GSA provides to others allows them to concentrate on their primary missions. Achieving such results is very satisfying.

    Cons

    Given it's behind-the-scenes activities, GSA may not always receive the recognition that it has earned for its accomplishments. At the same time, those who benefit directly from GSA's efforts know who to thank.

    Advice to ManagementAdvice

    Support and recognize all staff for their efforts. Try to remain apolitical in conducting your mission.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 5 people found this helpful  

    Congress is killing good government

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Information Technology  in  Washington, DC
    Former Employee - Information Technology in Washington, DC

    I worked at U.S. General Services Administration full-time for more than 3 years

    Pros

    Still about as flexible and innovative as any agency in government.

    Cons

    Congressional meddling make work very frustrating. The near total absence of salary increases cause employees to fall farther and farther behind the private sector counterparts with whom they collaborate on a daily basis. GSA just can't attract the talent it needs to be an effective partner.

    Advice to ManagementAdvice

    The clubby recruitment of senior staff from the Administrator's personal network is not beneficial for Agency functioning. Go to industry for recruits. They know GSA's business better than GSA does.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Been working at GSA since a Co-op intern. Great agency that cares about its employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at U.S. General Services Administration

    Pros

    Employees in the field offices have more flexibility. Family Oriented, Agency overall Supports employees with tools needed to complete task.

    Cons

    Employees in the field not offered many of the regional office opportunities. Inconsistent in operations regionally

    Advice to ManagementAdvice

    Allow employees in the field more of the opportunities that are available at the Regional offices.

    Approves of CEO
  10. 2 people found this helpful  

    Plenty of Room for Improvement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Leasing
    Former Employee - Leasing

    I worked at U.S. General Services Administration as an intern for more than a year

    Pros

    Liberal telework for employees (not interns), public transit reimbursement, some schedule flexibility, ability to leave work at work, and stability associated with government work.

    Cons

    Inconsistency in leadership-- each level of management expects something different and has a different way of doing things. Little to no relevant training-- thrown into work as an intern in school, but expected to complete the same tasks as GS-12s with their degrees and 10 years of experience. Excessive amount of paperwork crushes any entrepreneurial spirit, little room for professional growth, and little cultivation of interns.

    Advice to ManagementAdvice

    Attempt to keep talent, rather than driving them off. Seems like every employee is over the age of 35 and content with cruising to retirement.

    It was extremely difficult to make the decision to leave a sure thing with the Federal government, but I jumped ship to a lower paying internship because of inefficiency, poor morale, poor leadership, and general malaise.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Learned a lot about how the federal government works.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at U.S. General Services Administration

    Pros

    Good work/life balance, great co-workers.

    Cons

    Not good for people not prepared to spend their entire life in the government sector.

U.S. General Services Administration Photos

General Services Administration Building (Photo thanks to Flickr user cliff1066, available under by v2.0)
The entry hall of the U.S. General Services Administration building (Photo thanks to Flickr user M. V. Jantzen, available under by-nc v2.0)

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