U.S. Security Associates Reviews

Updated March 24, 2015
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2.3
282 Reviews
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Richard Wyckoff
33 Ratings

Pros
  • If your looking for an easy job, they don't get easier than this one (in 8 reviews)

  • easy work nothing extremely difficult but it all depends on the account you are located at (in 7 reviews)

Cons
  • Pay is too low for the job they want you to do, No raises, insurance is horrible (in 15 reviews)

  • No advancement into supervisor/manager roles (in 9 reviews)

More Pros and Cons

Employee Reviews

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  1. Its ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at U.S. Security Associates

    Pros

    Very easy work, most of the time you are just walking around doing your checks

    Cons

    Horrible communication between management, the employee turnover rate is the worst. Not enough staffing so it is impossible to request days off

    Advice to ManagementAdvice

    Plan in your budget some overtime to allow deserving employees take some time off

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  2. Good company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Site Supervisor in Minneapolis, MN
    Current Employee - Site Supervisor in Minneapolis, MN

    I have been working at U.S. Security Associates

    Pros

    lots of overtime if your willing.

    Cons

    pay is too low for there guards.

    Advice to ManagementAdvice

    raise your pay

    Recommends
    Neutral Outlook
    No opinion of CEO
  3. Good income for the amount of work required.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Security Officer in Philadelphia, PA
    Former Employee - Security Officer in Philadelphia, PA

    I worked at U.S. Security Associates full-time (more than a year)

    Pros

    It was very easy to complete the tasks expected of you. I never had to take my work home with me. Compensation to work ratio was very good.

    Cons

    Management ranges wildly depending on the site. This can lead to negative reports given the strict attitudes of some captains vs others. For example some captains expected tours to be done at all times while other only required a tour an hour. Captains did not observe the rules the expected officers to abide by. Such as eating, phone use, leaving posts, paper work, etc.

    Advice to ManagementAdvice

    Advertise positions more widely so that you can better select those who work for you. The job and compensation are at a greater tier than the employees that you hire. Keep a better relationship with onsite managers and know their expectations.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5. Excellent Security Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at U.S. Security Associates full-time (more than 5 years)

    Pros

    Management is on time to answer or respond to your questions. Payroll is usually on time. Contracts are friendly and treat guards the way they want themselves to be treated.

    Cons

    Being a former supervisor, you're called up anytime to work long hours after working overtime.
    Some of the uniforms are used and sometimes you get ones that were worn by previous employees

    Advice to ManagementAdvice

    Update the uniforms, patch & Give guards and supervisors the option of wearing polo shirts during the hot temperature days.

    Recommends
    Positive Outlook
    No opinion of CEO
  6. Good company to work for a high school student.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Security Guard in Oakland, CA
    Current Employee - Security Guard in Oakland, CA

    I have been working at U.S. Security Associates

    Pros

    Great pay and benefits. Lots of over time pay if you are willing to work.

    Cons

    Management, time off, schedule change, other facility needs.

    Advice to ManagementAdvice

    Please pay more attention to employees and their needs.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. It was excellent experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Security Guard in Pittsburgh, PA
    Current Employee - Security Guard in Pittsburgh, PA

    I have been working at U.S. Security Associates

    Pros

    The quality of your experience working at US Security is almost purely site and location based. As such, each review has extremely limited generalizability. Pay was never stellar but the work was never particularly difficult.

    Cons

    You may feel taken for granted and if you wish to "move up" it's not clear how you might do so.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8. 6 people found this helpful

    It's not meant to be made a career out of.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Security Officer
    Current Employee - Security Officer

    I have been working at U.S. Security Associates full-time (more than a year)

    Pros

    It's real easy to get hired.

    It depends on what site you're sent to. If you're lucky, you'll get a site/shift where you have to do hardly any work and still get paid a dollar or two above minimum wage.

    If you're hired on full-time you'll have a steady 40 hours a week schedule, and work the same shifts on the same days every week.

    This can be a great second part-time job. You can work as a floater (reserve guard) and work on an as needed basis, i.e. when someone calls out, quits, or is fired. Floaters are scarce in this company, so you'll be almost untouchable when it comes to job security and making mistakes.

    Cons

    Their only concern is having as many clients as possible and keeping those clients. The actual guards are secondary. So if there's ever an issue, it is dealt with harshly (you're either fired, threatened to be fired, or suspended). They lead by fear and just threaten to fire you for almost every mistake the client has a problem with. Even if it's just an honest mistake and you're a good employee.

    If you're unlucky, you'll be placed at a site where you get horrible pay and overworked to the point it borderlines slave labor.

    Management makes up rules that are not in the company's own rulebook. Management is also hypocritical. They'll tell you to stop doing things that they themselves do.

    The pay isn't great, but the workload can be very light at times as well.

    Some people you'll encounter on the job will treat you badly because you're a "rent-a-cop" and they don't like to obey rules. The same goes for clients. Security guards have a stigma for being stupid and lazy, so some of the people who work for the client will treat you as such.

    Growth is almost non-existent. U.S. Security Associates branch offices only have a handful of people working there, and the turnover is low since they get paid well to do light work. And openings above branch offices are even more scarce to come by.

    There are no time punches at many of the sites, and the guards are hourly. So if you have a lazy disrespectful relief who shows up late, you'll lose money if he makes it to the site close enough to the start of his shift.

    There are no benefits for security guards. You get no paid vacation, or company-paid health insurance. If you work 8 hours a day, 5 days a week for 1 year you'll receive an extra 40 hour paycheck as a reward for sticking around. That's pretty much it.

    Advice to ManagementAdvice

    There's not really much advice I can give them, since they're at the mercy of their clients.

    Recommends
    Negative Outlook
    No opinion of CEO
  9. Excellent!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Security Officer in Boston, MA
    Former Employee - Security Officer in Boston, MA

    I worked at U.S. Security Associates

    Pros

    Great people to work with and for!

    Cons

    Get stuck on a shift if someone calls in sick.

    Recommends
    Positive Outlook
    No opinion of CEO
  10. Awesome company to work for, excellent in-depth training an outstanding leadership.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Securities Officer in Louisville, KY
    Current Employee - Securities Officer in Louisville, KY

    I have been working at U.S. Security Associates (less than a year)

    Pros

    Comprehensive training, plenty of room in opportunity for growth. Social interaction and a sense of accomplishment.

    Cons

    Sometimes there are long hours, and you may find yourself staring at a gate or door for long periods of time but that's about the worst thing

    Advice to ManagementAdvice

    Touch base with your officers regularly throughout shift. Or make them do something to detour them from falling asleep.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful

    Nearly every aspect of operation mishandled

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Site Supervisor in Pittsburgh, PA
    Former Employee - Assistant Site Supervisor in Pittsburgh, PA

    I worked at U.S. Security Associates full-time (more than a year)

    Pros

    I honestly can't think of a single upside to working for this organization: the company I had been working for was bought-out by them. I left within a year of that, and would've left sooner had the opportunity presented itself.

    Cons

    After buying-out the previous company, USSA changed little to nothing other than reducing wages which was accompanied by constant pay problems (e.g. employees receiving much less in their checks vs. the amount of hours they worked); even almost a year after the buy-out our Account Manager was clueless about USSA and came out & said he's just trying to maintain the status quo; unmatched 401k

    Advice to ManagementAdvice

    Take a more active role in communicating with both USSA corporate and the employees with "boots on the ground," and share the information you learn through that communication.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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