U.S. Trust Reviews

Updated March 3, 2015
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3.8
122 Reviews
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U.S. Trust President Keith T. Banks
Keith T. Banks
66 Ratings

Pros
  • culture, work/life balance, compensation, benefits (in 10 reviews)

  • Great place to start your career, good benefits, great people (in 6 reviews)

Cons
  • Compete internally with Merrill Lynch (in 6 reviews)

  • Support units lack a sense of urgency and client focus (in 3 reviews)

More Pros and Cons

Employee Reviews

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  1. Great work life culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Administrative Assistant in Kansas City, MO
    Current Employee - Administrative Assistant in Kansas City, MO

    I have been working at U.S. Trust

    Pros

    Flexible. No micro managing. Everyone knows what is expected of them.

    Cons

    No major cons come to mind.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 2 people found this helpful

    Great people and platform, management issues.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Portfolio Manager
    Current Employee - Senior Portfolio Manager

    I have been working at U.S. Trust full-time (more than 8 years)

    Pros

    Lots of smart, motivated coworkers to interact with. Many team members truly care about clients. Solid investment platform.

    Cons

    Management issues galore. Refusal to hire to address capacity constraints leads to TOs and PMs with way too many clients and no way to properly service them. Not enough support staff yet lots of layers of management. Pay not commensurate with performance or market rates. Sales incentives for new business go to a pool and get paid out at manager's discretion to their favorites. Yet another management reorganization was just announced which seems to change nothing.

    Advice to ManagementAdvice

    Pay your best people market salaries and bonuses. Hire adequate levels of staff to meet client needs. We will start losing more good people otherwise.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  3. 1 person found this helpful

    Senior Trust Officer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Trust Officer in New York, NY
    Current Employee - Senior Trust Officer in New York, NY

    I have been working at U.S. Trust full-time (more than a year)

    Pros

    flexible work schedules, professional atmosphere, challenging work enviornment

    Cons

    Volume of work and system enhancement and changes can be very overwhelming as the systems are quite complicated

    Advice to ManagementAdvice

    streamline processes and build a trust system that contains all information in one application or two.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. Easy if not satisfying work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Custody Specialist I in Portland, OR
    Current Employee - Custody Specialist I in Portland, OR

    I have been working at U.S. Trust full-time (more than a year)

    Pros

    Great benefits, time off, paid holidays, low stress. It's easy work in the department I'm in.

    Cons

    Not very rewarding, very little formal training. Lack of career opportunities.

    Advice to ManagementAdvice

    WOrk on developing your team, not hiring externals.

    Recommends
    Neutral Outlook
  6. Great people and excellent working environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Portfolio Manager Associate in New York, NY
    Current Employee - Portfolio Manager Associate in New York, NY

    I have been working at U.S. Trust full-time (less than a year)

    Pros

    People are friendly, easy to go to with any problems. Relaxed working environment and managers are very helpful and understanding.

    Cons

    Sometimes do not have too much to do. Waiting for people to offer me work or something to do.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 1 person found this helpful

    Good place to work if you enjoy investments and don't want to work on a broker model

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Portfolio Manager in Boston, MA
    Former Employee - Portfolio Manager in Boston, MA

    I worked at U.S. Trust full-time (more than 3 years)

    Pros

    Decent comp, good work/life balance, laid back office environment

    Cons

    many "legacy" employees from prior bank mergers not up to par with rest of staff

    Advice to ManagementAdvice

    need better training program for new and existing employees, many employees on the investment side manage large accounts with little investment training/experience

    Recommends
    Positive Outlook
    Approves of CEO
  8. Portfolio Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at U.S. Trust

    Pros

    Opportunity to learn about investment business and different strategies/products. You can become well-versed on the financial markets and work with interesting clients.

    Cons

    Limited career growth if you don't have good relationship with direct supervisor. Difficult to make decisions due to to management paralysis.

    Advice to ManagementAdvice

    Help younger employees with career advancement, don't be so worried about theshort term all the time.

    Recommends
    Neutral Outlook
    Approves of CEO
  9. 1 person found this helpful

    Positive. Flat organization outside of B of A

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Vice President in New York, NY
    Former Employee - Senior Vice President in New York, NY

    I worked at U.S. Trust full-time (more than 5 years)

    Pros

    Intelligent, hard working individuals with a strong client focus and desire to provide best in class wealth management services.

    Cons

    Individuals who have worked there a long time are under the mis-perception that the US Trust way is the best or only way and are not willing to embrace change.

    Advice to ManagementAdvice

    Get a better sense of what your competition is doing.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful

    More bureaucratic each day

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at U.S. Trust

    Pros

    It is a friendly atmosphere

    Cons

    It is a bureaucracy in there

    Recommends
    Neutral Outlook
  11. Great working experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at U.S. Trust

    Pros

    Fantastic working experience. Access to a wide range of products and investment strategies

    Cons

    Salary. The compensation is skewed, but then again you are working for a bank and banks tend to pay less. The benefits are decent though compared to other firms.

    Recommends
    Positive Outlook

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