U.S. Xpress

  www.usxpress.com
  www.usxpress.com

U.S. Xpress Reviews

Updated November 25, 2014
Updated November 25, 2014
82 Reviews
2.3
82 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
U.S. Xpress Co-Chairman, CEO, and Secretary Max L. Fuller
Max L. Fuller
51 Ratings

Review Highlights

Pros
  • Decent Pay, Good equipment, some good people (in 4 reviews)

  • good equipment, decent pay, hired with no experience, lots of work available to drivers that want it, some of the terminals are pretty nice (in 4 reviews)


Cons
  • Same as most big companies; you must fight for your home time and sometimes get ignored by fleet manager (in 4 reviews)

  • Very low pay, especially for someone with much experience (in 4 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Wishing for better communication

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Driver in The Dalles, OR
    Current Employee - Team Driver in The Dalles, OR

    I have been working at U.S. Xpress full-time (less than an year)

    Pros

    Pay system is very hassle free, good miles if you have a decent FM, very nice trucks, policy that lets me fire and hire new FM's until I am satisfied with who I have to work for, trucks governed at 65.

    Cons

    Really poor communication in the FM pool, chasing the ever evasive empty trailer, some in the night and weekend FM pool are rude, intolerant and impatient, delivery windows that are unrealistic, FM's lying to drivers just to get them off the phone, the Driver Tech is a great concept, but the navigation part is SO messed up that we have to run our own GPS on the side to really get to where we need to be.

    Advice to ManagementAdvice

    Make your FM people accountable for the way they treat drivers, MONITOR their conversations with your drivers, establish a process for pass-down of information at shift change and hold people accountable for not following the process. Require all FM to do an on-boarding process when hired where they go out and spend 1 week, including 1 weekend, living on a truck. Require it of all existing FM's as well, unless the FM has been a driver previously. This would be very simple to set up and would be instrumental in allowing your FM community to really see and experience what the drivers deal with (many of your FM's treat drivers like they are a bunch of whiny babies). Designate a small group of drivers to be "tour-guides" and bring them around to host an FM on their truck when needed. You also are in serious trouble when it comes to knowing the status and location of your trailers... Trailer searching in it's current form is time consuming, frustrating and it's costing you more money than you think. Also, PLEASE fix the driver tech navigation system. In it's current state, I would say it's broken.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  2.  

    O.M.G.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - OTR Driver
    Former Employee - OTR Driver

    I worked at U.S. Xpress full-time (more than an year)

    Pros

    Nice trucks, great customers and pay on time

    Cons

    Lies, lies, lies and more lies... sit all the time. They could care less about you as a person. They control your income either by your miles or rate of pay. Can never succeed there. Dead end job!!!!!!

    Advice to ManagementAdvice

    Stop the lies. Treat your drivers as people and not machines. pay them what they deserve for giving you your job. they lay their lives on the line 24 hours a day, give them respect and you might get some bck

    Doesn't Recommend
    Negative Outlook
  3.  

    You get ahead if you know the right people.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Human Resources Department in Chattanooga, TN
    Current Employee - Human Resources Department in Chattanooga, TN

    I have been working at U.S. Xpress full-time (more than 3 years)

    Pros

    Nice facilities. nice coffee. Nice water fountains. Nice bathrooms. Easy parking, and so That's about it.

    Cons

    No real support or acknowledgement of what the non-ops related depts contribute. selective application of rules and policies. Personality and reactionary based decision making and leadership. They spend a ton on consulting and finding the prettiest and shiniest new efficiency program (new as in pase about 3 years ago) but still don't try to find out what really works by shadowing and asking their employees what works or what they need.

    Advice to ManagementAdvice

    Look into why your turnover in HR is so high. But you won't. So, good luck in continuing to pretend you don't have a serious issue.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Worst Company Ever

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Class A Truck Driver in Tunnel Hill, GA
    Current Employee - Class A Truck Driver in Tunnel Hill, GA

    I have been working at U.S. Xpress full-time (less than an year)

    Pros

    No pros. I wish I could give no stars at all.

    Cons

    Lack of sleep. They will run you to DEATH. Lack of time to deliver. Ridiculous dispatcher. They have all these dispatchers who have no idea the road conditions and traffics. I wish I could give no stars at all.

    Advice to ManagementAdvice

    You are not the only ones that have life. If you have too many accounts and not enough drivers (that's because you don't treat them fairly and they quit), then don't just try to get more accounts. Either your drivers quit or they die and you kill them.

  6. 1 person found this helpful  

    I LOVE this place.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous in Springfield, OH
    Current Employee - Anonymous in Springfield, OH

    I have been working at U.S. Xpress full-time (more than 10 years)

    Pros

    Great fleet manager that keeps me rolling in a new truck every 2 years. When I need to get home, they get me there. My pay could be better, but Bill Gates could get paid better too. I get 6-7 k miles a week.

    Cons

    Don't like when my truck breaks down, but it's been more than a year since I've had any issues. Break down gets the job done as fast as possible.

    Advice to ManagementAdvice

    More communication between office personnel.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Place has went down hill

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - O/O Driver
    Current Employee - O/O Driver

    I have been working at U.S. Xpress as a contractor (more than 10 years)

    Pros

    at the moment none use to be a great place but not anymore

    Cons

    all they care about is their self not the driver.
    no pay raise been with them for over 10 years and watched it get worse every year. I work hard and end up paying them for WHAT???????????
    I would not even give 1 star but had no choice.
    Out of the last 8 weeks our truck has been in the shop 6 of them some of it was due to their not so good shops really really oh and if you are an owner leased to them be ready to pay out your butt just saying sad but true
    this really use to be a great company many many many years ago but save yourself time and look for a company that really cares about keeping good drivers. instead of paying all that money for advertising add it to your dependable drivers make them feel like they are part of the company.

    Advice to ManagementAdvice

    instead of paying all that money for advertising add it to your dependable drivers make them feel like they are part of the company.
    you have alot of great drivers that are NEVER late and cover loads from drivers that can't do it, you should PAY all tolls for all drivers and give ALL drivers that are safe and on time big bonuses every month....yes you can afford it..invest in your company i e drivers. everything you do for company drivers should include O/O hello we are here for a reason....we will be leaving do to the hard fact we are not able to pay our bills but don't worry I know it does not affect your bottom line right God Bless

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    A step backwards in my career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Corporate in Chattanooga, TN
    Former Employee - Corporate in Chattanooga, TN

    I worked at U.S. Xpress full-time (less than an year)

    Pros

    I learned more about the Transportation industry.

    Cons

    The culture is negative and draining. Communication is on a as-needed basis, compensation is way below minimum guidelines and the upper management and executive teams are disconnected and refuse to hear/consider any recommendations for improvement.

    Advice to ManagementAdvice

    Lost cause.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    Big Mistake with wrong company

    Current Employee - OTR Tractor Trailer Driver in Chattanooga, TN
    Current Employee - OTR Tractor Trailer Driver in Chattanooga, TN

    I have been working at U.S. Xpress full-time (less than an year)

    Pros

    Their Roadside Breakdown is good because they are worried about the equipment.

    Cons

    Pay or lack of
    Benefits to expensive
    Care for new drivers
    Training Pay
    Sometimes Lucky if you make $7.00 per hr when you break it down.

    Advice to ManagementAdvice

    They think they got it figured out.......

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    do you homework, dont believe recruiters

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Company Otr Driver in Atlanta, GA
    Current Employee - Company Otr Driver in Atlanta, GA

    I have been working at U.S. Xpress full-time (less than an year)

    Pros

    sirius xm radio
    variety of trucks
    opportunities to make side money at terminals
    can take home time anywhere as long as you give a weeks notice

    Cons

    where do i start? how about the word of this section? CONS. the recruiters loe to you, you get micro managed like a 16 year old on prom night, company and customer constantly want to know where you are and then when you get there, they are "busy". if you want air conditioning, they make you foot the bill for an inverter, prepare to pay 500 bucks in payment form. constantly changing ur pta or projected time of availabilty, e log system is a joke, you have to mash the screen to get it to do anything, and if you need to make a correction on it, prepare to erase all of what you wrote and rewrite it, you get an attitude from the fm's if you try and change your pta. they rip you off, any trip over 500 miles you get bumped down to 17 cents a mile, and it will happen either before or after that milestone has been reached, depending if you pissed off payroll or your fm. the fms are too high strung, mine wasnt but others were. the way you submot your info when you are on your e-log can be confusing because not all the info is on the bill of lading. you cant get a good night sleep because if you are in a truck with no a/c or a manual or both, you have to leave the ignition on either way n the trucks air tanks will lose air and beep you awake. they run you ragged and submitting your trip logs, they make you put more things on the cover sheet than you need to. doesnt always go through either but you wont find that out til pay day, when its too late. if you dont experience ANY of these things, oh and bs miles ans even bigger bs places to drop, then you mustve gotten someone off. Cant wait to leave

    Advice to ManagementAdvice

    reverse all of these cons and maybe you wouldnt have such a high turn arpund rate, n get apus on the trucks, AT LEAST give us that much, hire former drivers n train them as fleet managers, and stop micromanaging our lives, we have enough stress dealing with life on the road and dumb soccermom minivan drivers who dont know how to merge. i cant see you doing that though, so im glad im leaving soon

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    Neutral

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at U.S. Xpress

    Pros

    Im not a truck driver so i didnt do well

    Cons

    i was a team driver

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