UBH Reviews

Current Employee – been working at UBH

Pros – Company attracts the brightest people in the industry.

Cons – compensation is at or below market.

Yes, I would recommend this company to a friend

Current Employee – been working at UBH

Pros – For a paycheck, for medical benefits

Cons – Women run most depts. They do NOT support other women not like men do. They treat their employees like you are in the military or treat you like you are a machine. You are not given the respect you deserve no matter how well you do your job.You are never thanked, praised or respected much. No raises in years yet senior mgt gets their's & promotions. Some mgr's get away with harassment, bullying and intimidating you. You are not valued there. They drive out good employees. They do not wish to hear a better way to improve anything. You are just there to follow orders. You could do 100 things right and all they care about is criticizing you or harassing you over any minor mistake you make. Alot of harsh women managers work there. Upper mgt does a poor job as well as supervisors in communicating what is going on in the co. to employees in the co. Most employees work in a fearful environment. This is no fun job or environment to work in. No advancement and you are underpaid. Teams don't work together but against each other.

Advice to Senior Management – Fire some of your women management and hire some men. At least they are open minded, don't stab you in the back like alot of women managers and women co-workers do to other women and most men stand up for their employees when they do things right. Fire all your current management and replace with new, open minded management who actually listen to their employees, who should want employees to stay and do well. We are more than just a number.

No, I would not recommend this company to a friend

Current Employee – been working at UBH

Pros – For a job, a paycheck, health insurance

Cons – management treats workers like a machine, you are not valued by your co-workers or by upper mgt, upper mgt gets raises and promotions, but people below them do not. Women run this co. They do not treat other women in their depts well at all. The co. and bosses drive good people out of the co.

Advice to Senior Management – The mgt needs to treat the employees as if we have value. Oprah would not treat her employees as poorly as we have.

No, I would not recommend this company to a friend

Former Employee – worked at UBH

Pros – - Pockets of high competence
- Opportunity for movement to other business segments / units within UNH
- Location / transportation
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Cons – - Culture of status quo
- Most ideas and initiatives are trickled down or imposed from parent companies
- Low tolerance for risk

Advice to Senior Management – Accept that capital investments, while a PART of a medium and long term strategy, do not constitute the entirety of a plan, nor replace dynamic leadership. Instead, an organization needs to rally its people behind a clearly defined cause and give individuals the ability to execute on it.

Current Employee – been working at UBH

Pros – Large, reasonably stable company and an enviroment that is enjoyable to come to each day.

Cons – high turn-over and lack of forward planning for these changes.

Advice to Senior Management – Plan better for lay-offs...there have been numerous challenges related to recent layoffs which I have not seen at other employers. The concept of asking people to leave with no notice and no transferring of crucial knowledge does not work well and causes excess expense trying to recreate processes that were not handed off.

Yes, I would recommend this company to a friend

Former Employee – worked at UBH

Pros – It's hard to identify the best reasons to work for UBH. I suppose the answer would be that the buildings and office space is well kept and modern. Because the buildings are owned by another company, routine maintenance is performed on schedule.

It's not difficult to get paid time off if you are not close to a deadline, but you are expected to check email if not out of the country. The company combined sick leave with vacation. Be sure to use it all before you leave; you don't get paid for unused time off if you resign. The pay, while not above average at all, is adequate.

Cons – It's a bottom line company, and anyone and anything will be eliminated to further that bottom line. You have absolutely no job security. The parent company Unitedhealth Group routinely buys up companies and integrates their business into the parent. Unfortunately the integration is done at a bare minimum and as a result you'll have to look at several different systems to find information. The software is out of date, only a few applications are web-based, many are still separate applications that must be separately installed. Be ready to memorize a dozen passwords. Tech support is a nightmare.

If your company is bought by UnitedHealth Group/UBH start looking for another job. When the company I worked for was bought by UBH we were told there would be jobs for everyone, bonuses would continue, raises would remain the same. None of it was true. Layoffs were continual, bonuses were discontinued and the best raises were only 3.5%. I found a job at a different company and am much happier now.

Advice to Senior Management – Be honest with your staff. Don't hide things from them; it only makes them angry when they find out they were deceived. Coordinate better among management. It wasn't unusual to get multiple conflicting priorities from different VPs or directors. Also, the quality improvement program needs to be positive. The corporate quality improvement staff comes off as very arrogant, condescending and negative. They should be helpful and positive.

No, I would not recommend this company to a friend

Current Employee – been working at UBH

Pros – Decent pay and decent benefits. It is better than being unemployed.

Cons – Licensed mental health professionals employed by UBH are treated like line workers. We are micromanaged and treated punitively. There are no bonuses and no reward programs for good performance. Benefits are at the 50th percentile though we are expected to perform at the 99th percentile. We don't even get a cost-of-living raise!

Advice to Senior Management – Sit in with the care advocates and find out what we really do. Many of the care advocates, who are all licensed clinicians, are not allowed to use our clinical judgment, but are expected to consult with management every time we authorize mental health services, often delaying providers and facilities for anywhere from 30 minutes to a day or so. Many of these services clearly meet clinical guidelines for authorization and yet we, as licensed clinicians are still expected to consult with management and get permission before we authorize. These unecessary delays aggravate our providers, facilities and members.

No, I would not recommend this company to a friend

Current Employee – been working at UBH

Pros – People are intent on doing their job.

Cons – There is absolutely no concern for the employee:
*There has been a constant and palpable sense of fear (for years) that -- regardless of the market, no matter how skilled or vital you are -- unless you are upper managment, you will lose your job for no good reason.
*How can employees sell the company, if their benefits are worse than those being provided to the member who is complaining?
*There is absolutely no room for advancement. Managers make it difficult for internal candidates to transfer to other roles, because it is near impossible to have another req approved for a replacement FTE. Often reqs are so specific, that external candidates are over/under qualified, and move on quickly. Promotions rarely, if ever, occur without an internal hiring.
*Compensation is well below what the company defines for itself as market competitive. Often, individuals are below 25% penetration by the company's own scales. Sometimes it is a negative penetration, and employees are being paid at a grade level lower.
*Individuals, though dedicated, are territorial. Internal customers do not act like they are part of the same organization, and will not work with other areas cooperatively.
*There is an ever-mounting workload, with ever-fewer people and resources to get the work done.
*There is no formal training at all.
*Human Resources (with the exceptions of higher-level functions, like mediation, company events, etc) is all outsourced. It is only possible to ask questions remotely (phone/email), it is not possible to receive anything in writing confirming what you have been told, beyond what has been posted to the intranet. Often, the outsourced company will send employees to the intranet, without knowing where or if that specific information is available.

Advice to Senior Management – Make your employees happy. Compensation, work-life arrangement/benefits, advancement/education ... these are the things you should be focusing on in order to move forward.

No, I would not recommend this company to a friend

Former Employee – worked at UBH full-time for more than 3 years

Pros – Co-workers are mostly competent, caring and cooperative.
The work can be meaningful because you can truly help the members who are in need of help.

Cons – They load on too much work on everybody. Management thinks it's all great that they get new business but they don't hire enough additional staff to manage the extra work. After awhile, people look like they aged 100 years.

Advice to Senior Management – Appreciate and support your human capital because they're seasoned employees who'll do the right thing but they'll be dropping like flies if you keep the mindset of easy come, easy go. Maybe that's exactly what you're thinking...

Current Employee – been working at UBH

Pros – Paycheck every two weeks. Nice co-workers.

Cons – Extremely shady and unethical.

Punitive system.

No bonuses.

HR will never document any of the policies which are forced upon management to implement on their teams.

UBH will do anything for salary control.

No, I would not recommend this company to a friend