UK Border Agency

www.bia.homeoffice.gov.uk

UK Border Agency Reviews in United Kingdom

Updated November 2, 2014
Updated November 2, 2014
4 Reviews
3.3
4 Reviews

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Approve of CEO
UK Border Agency CEO Rob Whiteman
Rob Whiteman
1 Rating

3 Employee Reviews Back to all reviews

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  1.  

    My experience working for the UK BORDER AGENCY has been an eye opener for me ,

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Administrative Officer in Cardiff, Wales (UK)
    Current Employee - Administrative Officer in Cardiff, Wales (UK)

    I have been working at UK Border Agency full-time (more than a year)

    Pros

    The besrt reasons to work here is that you get an eye opener of the border agency from the inside point of view, its completly different from looking at it from the outside, there is a lot of things you leasrn and deal with in a different prospective, it taught me alot within my day to day life and dealing with other peoples lives are important and i realised that i thrive off helping people in positions that i would myself personally want to be in, you get to see how you change peoples lives for the better instead of the worse , there is also alot of growth in the border agency , for example if you show that your working hard you will be asked to go for higher positions as you are recognised and there is always different opportunities available .

    Cons

    Some of the challenges working here is that sometimes you dont get the support you need off the managers and there is more time out smoking than inside helping us out with tackling customers and third parties etc, the workload is getting harder and harder and the company are more interested in hiring temporary agency staff rather than the full time commitment we need to complete these tasks,the confidentiality with the managers towards us staff levels are really poor, working in a busy office it would be lovely not to have to worry about other people knowing your private life. The training is poor in the home office where i work, you chucked on a computer with elearning and not helped out by anyone in the management, personally myself and the people i work with have had to scramble and manage by ourselfes 80 percent of the time.

    Advice to ManagementAdvice

    I think that the management should be more supportive to every single employee instead of concentrating on the people and friends they spend their lunch hour and cigarette breaks with , the place is suppost to be an equal opportunitie enviroment and i find that really hard to believe most of the time and my collegues will agree, also we need more support and more work flow management as we keep going around in circles due to lack of communication.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2.  

    UKBA Criminal Casework

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Executive Officer - Criminal Caseworker in Croydon, England (UK)
    Current Employee - Executive Officer - Criminal Caseworker in Croydon, England (UK)

    I have been working at UK Border Agency full-time (more than 5 years)

    Pros

    A few friends for life ..interesting and responsible job that'll keep you on your toes and contact with numerous other stake holders

    Cons

    Finger pointing, blame culture, mainly in regards to management ..brown nosing , favoritism, bureaucracy and red tape ...Goal posts move every 5 mins

    Advice to ManagementAdvice

    Treat people with respect and stop the favoritism and double standards

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    All Change - All Bad!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Executive Officer in Croydon, England (UK)
    Current Employee - Executive Officer in Croydon, England (UK)

    I have been working at UK Border Agency

    Pros

    There are some good points:
    Flexible working (parents - I'm not one - seem to get a particuarly good deal)
    Ok salary in terms of being able to live, but not reflective of the importance of many of the roles
    Good transport links into and out of Croydon (if you can't bear to live here)

    Cons

    The Home Office has undergone major changes recently and the creation of the UK Border Agency is one of the biggies!
    There seems to be a freeze on recruitment across large swathes of the organisation - attempts to reduce staffing levels via retirement opportunities but also automatic warnings (no discretion) for sick leave unless you fit into very strict 'exceptional circumstances'.
    Morale is at an all time low across UKBA - the media misrepresent what we do, and how well we do it - and then our dumb ass senior management react to the unjust criticisms with badly thought out short-term fixes that just exacerbate the problem / create new problems elsewhere and make or moral plummet even further!
    Don't work here if you want to feel valued, if you want to be invested in, if you want to be treated fairly and with respect!

    Advice to ManagementAdvice

    Stop doing without listening, stop doing without thinking and start properly investing (not just doing enough to tick all the Investors in People boxes) in your staff. Train your managers to effectively manage and scrap harmful automatic sick warnings and the ridiculous and unfair bonus system.

    Doesn't Recommend

UK Border Agency Photos

Lunar House, Wellesley Road (Photo thanks to Geograph user Stephen Richards, Some Rights Reserved)
Electric House, Wellesley Road (Photo thanks to Geograph user Stephen Richards, Some Rights Reserved)
60-68 St Thomas Street and 42 Weston Street (Photo thanks to Geograph user Stephen Richards, Some Rights Reserved)

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