UMR

  www.umr.com
  www.umr.com

UMR Reviews

Updated November 8, 2014
Updated November 8, 2014
15 Reviews
2.9
15 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Jay M. Anliker
8 Ratings

Employee Reviews

Sort: Popular Rating Date
  1.  

    Customer First Representative Claims and Calls

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at UMR

    Pros

    PTO/8 paid holidays/great company atmosphere/health benefits incentives

    Cons

    The pay does not equal the work load

    Recommends
  2.  

    Stable but mostly soulcrushing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Lexington, KY
    Former Employee - Anonymous Employee in Lexington, KY

    I worked at UMR full-time

    Pros

    I was allowed to wear jeans to work and never worried about losing such an easy job.

    Cons

    Management hides behind a closed door most of the day (if she's even there). The compensation was abysmal for the job title and market. Almost nonexistent diversity in the work place. Never-ending corporate red-tape preventing any sort of problem resolution. "Career advancement" wasn't an option.

    Advice to ManagementAdvice

    You don't provide workers with any reason to stay besides filling the gap until a better job comes along or paying for their tuition (to find a better job). It's not the work that makes them want to leave either.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    16 week training for call center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer First Representative in Cincinnati, OH
    Current Employee - Customer First Representative in Cincinnati, OH

    I have been working at UMR full-time (less than an year)

    Pros

    The people you work with are pretty fantastic. The training is a long time but you get to know your training class well. For the most part, once your shift is up, you are done for the day. You must ask for permission to work overtime.

    Cons

    It's a call center, for sure. If you are okay with people calling and complaining all day long, this is for you. You don't get paid enough for the amount of calls that are negative. However, there is incentive for positive reviews. If you ask off within enough time, you will be fine but if you call off... you will pay for it.

    Advice to ManagementAdvice

    Lighten up.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Not what would expect

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at UMR

    Pros

    Nice building and location. Plenty of restaurants nearby if have the time to eat out

    Cons

    Seemed like a the main goal was to deny claims. Subrogation was the dept that got the most accolades. If it could be workers comp issue all the better. Always do more with less seemed to be the motto. I was there a couple years ago so hopefully things have improved.

    Advice to ManagementAdvice

    Evaluate supervisors with more care. Morale seemed low in many departments.

    Neutral Outlook
    No opinion of CEO
  6.  

    UMR

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at UMR full-time (more than 10 years)

    Pros

    I like the dept I work in

    Cons

    wage is less than other employers in this area

  7.  

    great place to work, always changing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Analyst in Wausau, WI
    Former Employee - Business Analyst in Wausau, WI

    I worked at UMR full-time (more than 10 years)

    Pros

    people I worked with at UMR

    Cons

    company internal changes due to acquisition

    Advice to ManagementAdvice

    continue to provide quality TPA services

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Call Center ?? my new sup never gave off phone duties keep taking calls That can burn you out

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Clinical Coor in Cincinnati, OH
    Current Employee - Clinical Coor in Cincinnati, OH

    I have been working at UMR full-time (more than an year)

    Pros

    My former supervisor was the best she gave me off phone duties she was very encouraging

    Cons

    My current supervisor My lead became a sup and she is over doing it .....

    Advice to ManagementAdvice

    Not sure since most of the positions are in WI/MN

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Excellent university

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant in Rolla, MO
    Former Employee - Assistant in Rolla, MO

    I worked at UMR part-time (more than an year)

    Pros

    Good staff, welcoming environment, great culture

    Cons

    Not many to specifically mention in here

    Advice to ManagementAdvice

    No advice needed

    Recommends
    Approves of CEO
  10.  

    Excellent customer service representative position

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer First Representative in Wausau, WI
    Former Employee - Customer First Representative in Wausau, WI

    I worked at UMR as a contractor (less than an year)

    Pros

    It was a wonderful way to utilize my customer service skills, room for advancement, monthly incentives and praise for a job well done.

    Cons

    Contract job- contract/ job ended

    Recommends
    Positive Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    DO NOT! I REPEAT...DO NOT TAKE A JOB HERE!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Clinical Administrative Coordinator in Wausau, WI
    Former Employee - Clinical Administrative Coordinator in Wausau, WI

    I worked at UMR full-time (more than an year)

    Pros

    It's a job in our slow economy.

    Cons

    EXTREMLY MICROMANAGED. Managment is never around, rude, and know nothing about there job duties or others. Very clicky. Call center environment where you are a robot and not a person. They will step all over you. Heaven forbid you get sick because they will write you up and that sick day does not fall off your record until the following year on that date. You are not given sick days only PTO which you have to bid on...yes you can't actually have off when you want...only the higher ups get the holidays off. You are recorded 24-7. You are audited on a score system which actually grades you on how much you go to the bathroom or get a drink. DONT DO IT YOU WILL REGRET IT.

    Advice to ManagementAdvice

    You all need to have a little empathy for your employees. We are not your doormats that you can walk all over.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

Work at UMR? Share Your Experiences

UMR

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.