UMUC Reviews

Updated April 13, 2015
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127 Reviews
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Pros
  • Tuition remission even though shrinking was good (in 9 reviews)

  • Great benefits, good vacation time, decent training opportunities (in 8 reviews)

Cons
  • Academic Advisors are little more than call center representatives (in 6 reviews)

  • Poor communication from upper management (in 5 reviews)

More Pros and Cons

Employee Reviews

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  1. Helpful (1)

    Don't accept offer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Academic Advisor
    Former Employee - Academic Advisor

    I worked at UMUC

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Income, Benefits are pretty much it.

    Cons

    Sanity will be at risk.

    Advice to Management

    Support Employees and Create better office culture.

  2. Helpful (1)

    I have worked at UMUC for almost two years and it has been extremely frustrating.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Admissions Counselor in Largo, MD
    Current Employee - Admissions Counselor in Largo, MD

    I have been working at UMUC full-time (more than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    The pros at UMUC are that it provides decent pay, a WONDERFUL amount of sick leave, vacation time and personal days, paid holidays and young and friendly co-workers.

    Cons

    As an admissions counselor/advisor, there is no job security. They can let you go without notice and without having to offer you an explanation as a contingent 2 employee. Also, management micromanages.

    Advice to Management

    Stop the micromanaging, be kinder to the people who work under you and promote from within the company.

  3. Helpful (1)

    CALL CENTER!!!!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Academic Advisor in Largo, MD
    Current Employee - Academic Advisor in Largo, MD

    I have been working at UMUC

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Good Pay and lots of paid time off

    Cons

    Micro management, Pretty much a call center, It is not academic advising it is a complaint line (customer service).

    Advice to Management

    Stop playing favorites and promote based on work ethic...

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  5. Adjunct Instructor

    • Comp & Benefits
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at UMUC part-time (more than 3 years)

    Pros

    A strong emphasis on student development and internalization of curriculum matter through dedicated support, and nurturing the positive transition from the academic to the real life business environment.

    Cons

    Stressful situation while grading papers.

  6. Supportive university

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at UMUC

    Pros

    Steady work and a supportive community

    Cons

    Adjuncts may only work there a few years

  7. Learned a lot for better or worse

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at UMUC full-time (more than 8 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Great benefits, generous time off, flexible work environment, support for tele-work is growing, staff are dedicated to their mission

    Cons

    Morale is poor due to layoffs and a severe distrust between leaders and staff. Organization has a pervasive culture of fear. More corporate culture than higher education which can be an adjustment for people expecting something different

  8. Helpful (1)

    Nice people but rigid system

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Admissions Counselor in Silver Spring, MD
    Current Employee - Admissions Counselor in Silver Spring, MD

    I have been working at UMUC full-time (less than a year)

    Neutral Outlook
    Neutral Outlook

    Pros

    Nice people. Plenty of leave time given.

    Cons

    Healthcare premiums are not payroll deducted, so they must be paid after taxes...expensive. Call center approach to advising students. Micromanagement through rigid policies. Low morale among peers. Ambiguous process for advancement.

    Advice to Management

    If you treat people as trusted professionals they will behave on the level of your expectations. Put time into building morale.

  9. Helpful (1)

    Disappointed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Academic Advisor
    Former Employee - Academic Advisor

    I worked at UMUC

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Benefits, Time-Off, Some outstanding colleagues

    Cons

    Advisors are NOT advisors, but merely call center representatives. Of course, this was not articulated in job description or hiring process. The job is mostly high-volume inbound and outbound calls. Also, a lot of micromanagement. Even recording bathroom breaks. Not ideal for anyone trying to develop in higher education.

    Advice to Management

    -Offer more internal promotions
    -Clearly articulate actual job duties to ensure employee loyalty
    -Ease up on staff management

  10. Helpful (1)

    Do research before accepting this position

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Academic Advisor
    Former Employee - Academic Advisor

    I worked at UMUC

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Benefits, leave policy, great colleagues

    Cons

    Micromanagement
    Record time, even bathroom breaks
    45 minute lunches
    Performance analysis
    Advancement opportunities not favorable for many

    Overall, this department is a call center, no matter how anyone tries to phrase the duties. All responsibilities designated for a call center: high-volume inbound calls, outbound calls, emails. You are a tuition salesman.

    The position was glamorized during interview/hiring process. Not at all what I expected or have an interest to do.

    Advice to Management

    Listen to employees
    *Clearly articulate department layout
    Create a comfortable environment to increase team moral

  11. Great Place to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at UMUC

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Work with friendly staff, great benefit, time off.

    Cons

    Budget Cuts, lay offs, some lack of communication

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University of Maryland University College's Student and Faculty Services Center. (Photo thanks to Flickr user greatdegree, available under by-sa v2.0)

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