UMass Memorial Medical Center

www.umassmemorialhealthcare.org
Engaged Employer

UMass Memorial Medical Center Reviews

Updated August 23, 2015
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2.0
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Eric Dickson, MD
3 Ratings

Pros
  • They offer great benefits although paid time off is earned rather than a set amount each year (in 4 reviews)

  • Great benefits - lots of time off (in 2 reviews)

Cons
  • Union vs non union sometimes created uncertainties between management and employees (in 2 reviews)

  • Equivalent to sweatshop mentality of patient care (in 2 reviews)

More Pros and Cons

19 Employee Reviews

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  1. Helpful (1)

    programmer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Programmer in Worcester, MA
    Former Employee - Programmer in Worcester, MA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at UMass Memorial Medical Center full-time (More than a year)

    Pros

    dedicated people good pay, beneftis some semblence of structure in work

    Cons

    very autocratic management. too much micro management. Don't apply fairness rules across all employees. Some treated as favorites, others ignored or given more work. Too much fire fighting going on with IS. Continuous production issues in IS. Need a better system of accountability and quality control.

    Advice to Management

    maybe a refresher in management school on more up to date methods of interacting and dealing with people. i.e. better people skills.


  2. Helpful (1)

    Not Impressed

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CANCER CENTER COORDINATOR in Worcester, MA
    Former Employee - CANCER CENTER COORDINATOR in Worcester, MA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at UMass Memorial Medical Center (More than a year)

    Pros

    The only pros I can think of is the Union negotiates pay raises although the staff is really underpaid.

    Cons

    Staff is micromanaged. The Management do not want to hear concerns or deal with any Issues that may Arise.

    Advice to Management

    My advice to Management would be to stop wasting time on ridiculous petty Issues and start focusing on the bigger picture.


  3. So-so place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    UMASS offers a competitive pay scale, and excellent benefits. Working in a non-clinical department, you may still qualify for one of the unions present.

    Cons

    Staff is under appreciated. The financial strains that management feels trickle down to their staff and effects their attitude. Management likes to pin coworkers against each other. Management talks down to their employees.

    Advice to Management

    Encourage team work within the department. Show staff appreciation.


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  5. Helpful (1)

    They can do a lot better

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at UMass Memorial Medical Center full-time

    Pros

    Big place, great patients, lots of opportunity to advance

    Cons

    Lots of conflict on units and among staff; vision isn't clear to front line

    Advice to Management

    Listen to the people on the front line. They know what to do to fix the place


  6. Helpful (2)

    Nursing at UMASS

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Some of the physicians are excellent, as are some of the nurses and CNA's. Many insurances accepted.

    Cons

    Horrible electronic medical record system, not supportive of new nurses, people that repeatedly don't do their jobs retain their jobs making it difficult for those who work with them.

    Advice to Management

    Be more selective. Just because a nurse is a warm body to fill a position and take a patient load, doesn't mean he/she is competent. You need to do a better job supporting new nurses and you need to intervene when there are issues of disrespect, incivility, and bullying.


  7. Helpful (3)

    POOR MANAGEMENT AT ITS FINEST

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at UMass Memorial Medical Center (More than 10 years)

    Pros

    Amazing highly intelligent medical personnel giving great care under less than optimal circumstances

    Cons

    After working at UMass Memorial for many, many years I can honestly say that management has brought this institution to its knees. The installation of several computer systems that were suppose to improve patient care have caused financial chaos, and have not improved patient care. Several different computer programs are required and none of them talk to each other. For example, one system for inpatients, one system for outpatients, one system for the ER.... and the list goes on and on. Nurses are now married to their COWS (computers on wheels) instead of providing patient care and time is taken up documenting and scanning bar codes. Computers were suppose to make life easier but UMASS MEMORIAL purchased the worst systems possible. Shame on them! There is very little recognition for doing a great job! Lots of extra and overtime because of poor staffing.

    Advice to Management

    Take a look at various business models who have happy employees and you may want to institute some of their ideas. A happy employee is a productive employee. Perhaps the wrong computer system was instituted and does not work successfully for such a large trauma center and should be rethought. Also, you should listen to the people who provide the care at the bedside because they are the real deal and not someone from upper level management or some consulting firm. Your decision to take away the IV Therapy team and phlebotomists will only decrease patient satisfaction and increase infections. This will not help the UMass Memorials image with the general public. Just food for thought.


  8. Helpful (1)

    Nurse Practitioner for 7 years

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Nurse Practitioner in Worcester, MA
    Current Employee - Nurse Practitioner in Worcester, MA
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at UMass Memorial Medical Center full-time (More than 5 years)

    Pros

    Co-workers, access to current medical information and protocols, salary for union workers.

    Cons

    Turnover of leadership, top heavy with VP's all making too much money and getting bonuses off the work of their employees, no incentive to learn, salary for non-union employees. The union nurses get raises guaranteed raises and too many nurses take advantage of that. Union is very strong and therefore nurses get away with way too much with no consequences for their actions. Lack of respect and professionalism throughout the company. Too much favoritism, treatment among employees with the same jobs is not equal, some people required to work weekends and holidays and other are not.

    Advice to Management

    Listen to ideas from employees, learn the jobs of those working for you, offer more learning opportunities to those that want to learn, treat all employees equally, create job descriptions that honestly describe the position, rather than adding responsibilities (under the disguise that "things have change") after the position has been accepted.


  9. Helpful (4)

    Bad Management; Preferential treatment to Favorites

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Medical Administrative Float in Worcester, MA
    Current Employee - Medical Administrative Float in Worcester, MA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at UMass Memorial Medical Center full-time (More than 3 years)

    Pros

    Competitive pay, great benefits, wonderful colleagues who work hard and are very supportive; people who really care about their job.

    Cons

    Managers who give preferential treatment to favorites, including letting their favorites get away with pretty much anything, hiring them as managers, etc.


  10. Helpful (1)

    Very dedicated professionals

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at UMass Memorial Medical Center full-time (More than 8 years)

    Pros

    The organization is filled with committed and dedicated professionals who work tirelessly. The talent is amazing. The organizational potential untapped.

    Cons

    Unprofessional behaviors and poor performance are routinely tolerated. There is considerable infighting. There are also many silos. Both of these prevents balanced decision making.

    Advice to Management

    Recognize performance, hard work and outcomes


  11. Helpful (1)

    Beware

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Histology in Worcester, MA
    Former Employee - Histology in Worcester, MA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at UMass Memorial Medical Center full-time (More than 8 years)

    Pros

    The great pay! Good benefits. Lots of patients to care for.

    Cons

    Human Resources and Management does not support the employees as advertised on their website. They will lie and make up stories to get their point across. They have the attitude of shoot through the door first and then open it to see what is on the other side, with no care or concern whose career they kill!

    Advice to Management

    Revamp the Human Resourses Department, from the Top down! The culture there is not one of respect for the fellow employees.



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