UPMC Health Plan

  www.upmchealthplan.com
  www.upmchealthplan.com
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UPMC Health Plan Reviews

Updated August 23, 2014
Updated August 23, 2014
33 Reviews
2.8
33 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Diane P. Holder
9 Ratings

Employee Reviews

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  1.  

    My experience overall was good.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Programmer  in  Pittsburgh, PA
    Former Employee - Programmer in Pittsburgh, PA

    I worked at UPMC Health Plan full-time for more than 5 years

    Pros

    You can grow in your career.

    Cons

    Some of the positions have questionable management.

    Advice to ManagementAdvice

    Appreciate each person's talents.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Customer Service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at UPMC Health Plan

    Pros

    Learn alot about the health insurance industry

    Cons

    Worked to the bone and not able to take a whole 10 min break...had to be split up

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Hard, challenging work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Concierge  in  Pittsburgh, PA
    Former Employee - Customer Service Concierge in Pittsburgh, PA

    I worked at UPMC Health Plan as a contractor for less than a year

    Pros

    The pay was good.
    The view from the building was cool
    People I worked with were nice
    room to advance

    Cons

    Hard to meet expectations on the phones
    commute sucked
    20 minute lunch break was not long enough
    stressful

    Advice to ManagementAdvice

    Management was always fairly compassionate to the workers, but just the way you have to meet numbers and not have any time off the phones was stressful

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    Mediocre Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager  in  Pittsburgh, PA
    Current Employee - Manager in Pittsburgh, PA

    I have been working at UPMC Health Plan full-time for more than 3 years

    Pros

    UPMC as a whole seems to be a good place for career advancement. It is not uncommon for individuals to transfer to other departments and/or be promoted. Also, the benefits package is not terrible. There is ample PTO available and healthcare costs are cheap relative to other places I have worked.

    Cons

    Challenges with working at UPMC Health Plan include dealing with egos and politics. Depending on the group you belong to, your work/life balance may be skewed towards the work side of the equation. Political games are played at every company, but not to this extreme. This company has a high rate of employee turnover, which we are told is on par with the rest of the region.

    Advice to ManagementAdvice

    Lose the egos and make better decisions using the resources you have.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6.  

    Biggest mistake of my life!

    Current Employee - Customer Service Representative  in  Pitts, PA
    Current Employee - Customer Service Representative in Pitts, PA

    I have been working at UPMC Health Plan full-time for more than a year

    Pros

    I can pay my bills with the paychecks. My co-workers

    Cons

    everything! breaks, management big brother is always watching

    Advice to ManagementAdvice

    treat your employees like human beings. and not like it's a concentration camp.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Intern

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Pittsburgh, PA
    Former Employee - Anonymous Employee in Pittsburgh, PA

    I worked at UPMC Health Plan as an intern for less than a year

    Pros

    Helpful management team, always wanted to help and provide legitimate hands on work experience. I enjoyed the department I worked in thoroughly.

    Cons

    Not too many, however there were some administrative problems that sometimes resulted in confusion or logistical errors. Nothing other than that, which was a small issue.

    Advice to ManagementAdvice

    Provide more opportunities for internships and training for those who have just graduated college.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Boring, political and stagnant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Data Analyst  in  Pittsburgh, PA
    Current Employee - Data Analyst in Pittsburgh, PA

    I have been working at UPMC Health Plan full-time for more than 3 years

    Pros

    - Work flexibility: You can telecommute and also go to doctor's appointments and other short appointments without taking time off
    - Peers: Most people are kind hearted, loyal and good employees

    Cons

    - Executives: The executives in this company are mostly all fashioned people who do not manage this company as if it were a data oriented company. This is evident when you see the skills and products of the people they trust to give them advice. Most decisions are made on low tech disease accounting masked as "data analysis".

    - Management: Most managers are incompetent. Managers tend to focus on protecting their feud rather than improving the information they create or the processes they administer.

    - Incompetence: Due to the low wages there are lots of people who lack the skills to do a good job in their role.

    - Low wages: less than competition (Highmark) or similar jobs in other companies

    -High turnover: Key departments have a high high turnover of employees due to the incompetence of the directors and the high profile executives.

    Overall: The Health Plan is a lousy company managed by incompetent managers that are directed by old fashioned and ignorant executives. Highmark should have no problem crushing them and taking over the entire market.

    Advice to ManagementAdvice

    Diane: you should can treat the company with respect. Find competent analytical people, get rid of the relics that you have leading the analitycs area and the IT area. Stop throwing tantrums and re-structure the company to make it functional and not like a puzzle glued with water.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    A great company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Pittsburgh, PA
    Current Employee - Customer Service Representative in Pittsburgh, PA

    I have been working at UPMC Health Plan full-time for more than 8 years

    Pros

    There are flexible work hours, there is opportunity for growth, several locations if you work at one of the hospitals, they focus on health initiatives, nice atmosphere, also most positions are Monday through Friday.

    Cons

    There is no free or discount parking available. Very few days to dress business casual in the office where you do not deal with customers face to face.

    Advice to ManagementAdvice

    It would be nice to have free and/or discounted parking and business casual days.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    CSR

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at UPMC Health Plan

    Pros

    Learn multiple product lines and have a healthy support system

    Cons

    Can be helter skelter at times with a sink or swim mentality

  11.  

    Started out great but I soon realized that there was a high turnover rate and the average tenure in the dept was 2-3 yrs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Systems Analyst
    Current Employee - Systems Analyst

    I have been working at UPMC Health Plan full-time for more than a year

    Pros

    Upmc is a very stable company, they allow people who aren't very good at their jobs to remain employed.

    Cons

    In my specific dept., the management runs it like its high school, plays favorites, and creates an atmosphere where its every man or woman for themselves with absolutely no teamwork and way more back stabbing than I've seen elsewhere.

    Advice to ManagementAdvice

    Understand that we all should be working towards a common goal as a team.

    Recommends
    Positive Outlook
    Approves of CEO

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