UPMC Health Plan

www.upmchealthplan.com
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UPMC Health Plan Reviews

Updated January 6, 2015
Updated January 6, 2015
44 Reviews
2.7
44 Reviews
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Recommend to a friend
Approve of CEO
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Diane P. Holder
13 Ratings

Employee Reviews

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  1.  

    Casual employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Pittsburgh, PA
    Current Employee - Anonymous Employee in Pittsburgh, PA

    I have been working at UPMC Health Plan

    Pros

    Very flexible hours. Friendly coworkers.

    Cons

    USS parking is expensive. You either pay or prepare to walk a few blocks.

    Recommends
    Positive Outlook
  2. 2 people found this helpful  

    Under appreciated and Underpaid

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Pittsburgh, PA
    Current Employee - Anonymous Employee in Pittsburgh, PA

    I have been working at UPMC Health Plan

    Pros

    Time off policy is great from day one

    Cons

    Underpaid and under appreciated - they are not close to market competitive and will continue to lose good people - also very old fashioned with technology and work environment

    Advice to ManagementAdvice

    Get with the times - pay the good people and create a more flexible, casual work environment so the good people can be loyal and stay. Also consider an incentive plan to be more competitive with the other companies in town, PNC, Highmark, etc all have bonus plans

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    They ask for empathy but show none

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Pittsburgh, PA
    Current Employee - Customer Service Representative in Pittsburgh, PA

    I have been working at UPMC Health Plan full-time (more than 8 years)

    Pros

    It is easy to keep a job there but they have a dunb rule that they won't give more than 10% on a promotion.

    Cons

    Shows little empathy in a time of personal need.

    Advice to ManagementAdvice

    Treat your employees like people, not numbers.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Worst work environment ever, felt like I was in nursery school

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales in Pittsburgh, PA
    Former Employee - Sales in Pittsburgh, PA

    I worked at UPMC Health Plan full-time (more than 8 years)

    Pros

    The time period before current management, mainly began around 2011-2012

    Cons

    Senior management in the account management/sales department is awful. Embarrassing to work for them, lost over 30 people in three years for many reasons, most left due to the lack of respect, internal promotion/hired outside employees and let any good ones go, terrible morale, compensation kept getting worse year after year. Several employees spoke to HR and management about it, and nothing ever changed. Even had an employee death and senior mgmt didn't even want EAP there to help them.

    Advice to ManagementAdvice

    Get rid of current Sr mgmt & start over

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Nice place to work at

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at UPMC Health Plan full-time (less than a year)

    Pros

    - Great teammates
    - Depending on which team you work on they will be super flexible
    - Great experience out of college

    Cons

    - I got bored working here. Not because there wasn't enough work, but insurance is not interesting
    - Red tape at times

    Recommends
    Neutral Outlook
    No opinion of CEO
  7. 2 people found this helpful  

    They pay me and provide some health care. That's about it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Analyst
    Current Employee - Business Analyst

    I have been working at UPMC Health Plan full-time (more than 3 years)

    Pros

    They pay on time and provide health benefits.

    Cons

    Their health benefit options are expensive for families or anyone who is not in perfect health. Their tuition benefits will barely pay for 1 class a year at most universities. Raises and promotional opportunities are stagnant, unless they like you. I was recently told by my supervisor that UPMC doesn't care that I have a child when I asked for time off during the holidays to avoid spending unnecessary funds on a daycare.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8.  

    I enjoyed working for UPMC, as I was able to learnas well as teach information

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Accounts Receivable Analyst in Pittsburgh, PA
    Former Employee - Accounts Receivable Analyst in Pittsburgh, PA

    I worked at UPMC Health Plan full-time (more than 10 years)

    Pros

    Health Insurance for staff is great, and there are many perks that are available to employees. I get at 20% discount on my cell phone bill as an example. There are many free services as well.

    Cons

    Many departments do not advance their staff to higher positions,but rather search outside the company as there will be no pay raises from within. When layoffs occur the company changes its policy with each set. It diminishes job security, which is what happened to me. I worked there as a temp before it became UPMC Health Plan.

    Advice to ManagementAdvice

    What makes any company work well is to be sure all staff have the same information. Every department should have a department handbook with all the policy and procedures, and how every situation that can or may occur have remedies for staff to learn about.

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Customer Service Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Pittsburgh, PA
    Current Employee - Customer Service Representative in Pittsburgh, PA

    I have been working at UPMC Health Plan full-time (more than a year)

    Pros

    Great money, easy to be promoted from within, do your job & you'll be fine

    Cons

    Disorganization, can be overwhelming at times

    Advice to ManagementAdvice

    Proper training is crucial to the success of a representative

    Recommends
    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful  

    My experience was stiff. Unlable to grow withing the organization

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Analyst-Pharmacy Department in Pittsburgh, PA
    Former Employee - Analyst-Pharmacy Department in Pittsburgh, PA

    I worked at UPMC Health Plan full-time (more than 5 years)

    Pros

    Many times during the year overtime is plentiful.

    Cons

    Tolerating cliques and unfair promotional practices. The environment can be dangerous to the unknowing.

    Advice to ManagementAdvice

    Evaluate and correct office culture.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Enrollment Specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at UPMC Health Plan

    Pros

    Suitable pay and great coworkers

    Cons

    Incredibly lazy supervisors, long hours on monotonous tasks, fake culture

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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