US Airways Reviews in Phoenix, AZ Area

Pros

Frontline employees are terrific, and you would be fortunate to work with them.

Cons

Company spends too much money trying to save money. Audits. Analysts.

Pros

The benefits overall are good, although the flight benefits will never make up for what you lose in wages. The culture is very good as are the people that work there.

Cons

Cheap is the theme, old equipment, etc. Pay will be 20-30% lower than the average for your position, this is a given. In my area, a lot of micro managing exists and this is where they could actually save some money if attention was paid to where it should be.

There is a lot of turn over and the reasons are probably all of the above.

Advice to Senior Management

Pay a decent salary, develop people and quit over complicating simple tasks (some departments replicate work). If you would invest in some of your employees, I'm sure they would invest in a career with US Airways. However, the way things are now, it is simply not the case.

Pros

The only reason to stay at US Airways is to protect your seniority.

Cons

Severe employee friction and unrest. Airline merged America West and the bankrupt US Airways in 2003. Employee groups have not been merged. Management establishes a work environment of fear and mistrust. The only valid reason to remain an employee is airline seniority; you cannot transfer pilot seniority to any other airline.

Advice to Senior Management

Cut CEO and senior management compensation packages to industry standard. The fact Mr. Parker is the highest compensated airline CEO in the USA is outrageous. Merge the two pilot groups; work a single East/West contract. Replace the environment of fear and mistrust with a trust-trust management to employee structure. Trust your line employees; if you make them feel safe and valued they're your window into all aspects of the company.

Pros

Travel benefits, good medical insurance, good communication from senior
Management.

Cons

Lowest pay in industry for a contractual group, very poor employee morale,
Incompetent heavy handed control freak middle managers, not enough money to survive on.
Below poverty line.

Advice to Senior Management

Listen to, take care of and finally PAY your people.
Stop trying to recruit and entrap top talent and then pay them
Nothing and treat them poorly.

Pros

+ Flight benefits.
+ Other benefits decent.
+ Competitive industry, exciting and dynamic.

Cons

+ Overall depressed mood from most employees, including management.
+ Little to no training. Expected to learn on the job. Difficult in such a technical industry.
+ Management focuses on the negatives, rather than the positives. Not very motivating.
+ Terminations are blindsided. No discussions, no warning. Very impersonal.

Advice to Senior Management

+ Invest in the success of the employees through training. Otherwise, growth curve is slow.
+ Increase the morale through acknowledgment of positive performances rather than reprimands for negative performance. You don't teach a whale to jump by poking it. It learns by being rewarded each time it performs well. People are motivated when they see their successful impact and are proud to act productively, not because they are criticized for mistakes.

Pros

Very liberal benfits, nice campus

Cons

Sever individuals in authority who will hinder growth with the company as a whole.

Advice to Senior Management

Change the current mind set. Encourage growth and welcome change.

Pros

Environment, Industry, People, Leadership, Communication, Benefits

Cons

Compensation, Compensation - below Market rates

Advice to Senior Management

n/a

Pros

Amazing benefits, especially the flight benefits even though it's on stand by. Nice people management appreciates it's people and it shows. Good Direction and communication on the state of the company.

Cons

Lack of a challenge at times. Can be slow, lack of cohesiveness between employees, can be a very political environment. Management plays favorites. Management styles vary from totally hands off to micro management. I work in two different groups. Compensation is low for what I do and my experience.

Advice to Senior Management

Work on putting your employees in better positions to exceed. Try to understand employees talents and place them on projects where they are best suited.

Pros

Advancement opportunities, excellent training programs, great co-workers, free flight benefits to anywhere, fairly inexpensive health care for family coverage, depending on position the ability to earn comp time

Cons

Not always enough credit given for doing good work, there is always the possibility of a merger in the future, unresolved union issues that prevent effective functioning of the company as a whole

Advice to Senior Management

Take care of your people and they will take care of you, it's the little things that really count.

For the question below regarding Doug Parker, he is doing an excellent job with the issues that have presented themselves. He takes a lot of the blame for unresolved contracts when it's the unions fault.

Pros

Flight benefits can add up quickly
Location - Mill Ave, Tempe
Young peers that are often worldly. Relatively low stress work environment.
Interesting industry to be in, even if always on the brink.

Cons

Job security is pretty low at the analyst level. You are replaceable, and not given an opportunity to change this. Turnover is high at all levels.
Prospects for growth with the company are mainly centered around title inflation. Expect 3% max raise in your same position (inflation, so no change). Expect maximum 8% raise if getting a promotion, even if skipping more than one level (anything above will require director+ level approval).
No real incentive to push yourself other than the fear of being fired. A lot of well tenured employees that have carved themselves a place in the company until retirement.
Departments do not work well together. I have proposed working together with other departments on similar projects as to not duplicate work, the reaction is usually laughter. "Well you know how that's going to work out, that's just the way it is!"
Training is non-existent, expectations are implied, but not actually given. It seems a fair number of supervisors and managers are lacking communication skills, and do not know how to take ownership of issues that they have created. These are the same that are quick to place blame on their subordinates.
People like to take credit for others' ideas, this helps lead to the siloed environment. I work on a team, but we don't work as a team.
Medical & 401k are mediocre. Pay is below both industry average, as well as average for like positions in other industries. Most people are given 10 days vacation a year, most of our flights are full. This takes value away from the flight benefits as you don't have much time to use them, and also you may not be able to when you actually find time to as all planes are full. Yield management is quite aggressive with the oversells.
The company is cheap, I still don't have business cards although I work with outside vendors often. Even ordering stationary is a process. Often departmental lunches that seem mandatory, are at your own expense. When traveling on business, restrictions are pretty tight on what is reimbursable.

Advice to Senior Management

If I had to describe US Airways' company culture, I would have trouble doing it. I don't have a sense of what it is. Help to foster some sense of unity.
Stop being so cheap, I understand the situation the industry is in, but turnover is expensive.
Add some form of 360 feedback, no one above me seems accountable for their actions.
Value the ideas of your employees more, rather than creating roadblocks that prevent people from voicing their opinions and ideas. Even the CEO is happy with that status quo, and feels the tell your supervisor and it will bubble up system works.

1 1/2 - 2 years, no reason to work there any longer.