US Airways

www.usairways.com

US Airways Reviews

Updated January 28, 2015
Updated January 28, 2015
345 Reviews
3.4
345 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
US Airways Chairman and CEO Doug Parker
Doug Parker
221 Ratings

Review Highlights

Pros
  • I left to have my children but still miss the camaraderie and flight benefits (in 73 reviews)

  • Flight benefits if you can get on a flight, health benefits are great and in general the people that work there (in 24 reviews)


Cons
  • The salaries are laughable at best and good luck using your flight benefits (in 15 reviews)

  • The pay was lower than industry average (in 7 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    DECENT COMPANY

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Crew Scheduling in Pittsburgh, PA
    Current Employee - Crew Scheduling in Pittsburgh, PA

    I have been working at US Airways full-time (more than 3 years)

    Pros

    Flexible Management, Good work life balance, good healthcare, free flying

    Cons

    Shift work, not great compensation

    Recommends
    Neutral Outlook
    Disapproves of CEO
  2.  

    Customer service agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Agent in Philadelphia, PA
    Current Employee - Customer Service Agent in Philadelphia, PA

    I have been working at US Airways part-time (more than 10 years)

    Pros

    Fantastic flight privileges. Great part time job. Not great to support a family.

    Cons

    Pretty low paying. Must work nights weekends and holidays.

    Advice to ManagementAdvice

    Opportunity for advancement was limited because of union. If your willing to move around from city to city the sky is the limit.

    Recommends
    Positive Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Been a long time since

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at US Airways

    Pros

    Travel, travel, travel, travel, travel

    Cons

    Reserve, micromanaged, difficult commute, arrogant pilots & senior mamas

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. 1 person found this helpful  

    A great place to spend a career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Pilot in Phoenix, AZ
    Former Employee - Pilot in Phoenix, AZ

    I worked at US Airways full-time (more than 10 years)

    Pros

    growth opportunity, great colleagues and good benefits

    Cons

    tough hours and time away from family

    Advice to ManagementAdvice

    take care of your employees and they will take care of your customers and ultimately the company

    Recommends
    Positive Outlook
    Approves of CEO
  6. 2 people found this helpful  

    I left not long after completing the 12 week training class at the Winston Salem call center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Reservations Agent in Winston-Salem, NC
    Former Employee - Reservations Agent in Winston-Salem, NC

    I worked at US Airways full-time (less than a year)

    Pros

    The dress code is pretty lax which definitely helped since I worked 6 am to 2:30pm. The benefits are excellent.

    Cons

    The pay scale is low which is why the average American can afford to fly. You're not union protected until you complete the twelve week training schedule which is extremely intense and you're subject to being fired for being even a minute late. You're assigned shifts based on seniority and there's nothing you can do to change them if they don't coordinate with your schedule. That's actually why I left. I had to because the shift I was assigned I couldn't get a sitter for my daughter for.

    Advice to ManagementAdvice

    None. It's an airline. It's a great line of work to go into if you're single and starting out. If you're like me and married with a child and have no family near by to help with childcare it's going to be a bit of an issue to make work out. The healthcare benefits and free flying are excellent and cushion the blow of the low salary a little.

    Recommends
    Neutral Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Aerospace Engineering Intern Position Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Engineering in Phoenix, AZ
    Former Employee - Engineering in Phoenix, AZ

    I worked at US Airways as an intern (less than a year)

    Pros

    Flight benefits. Period. There was nothing else.
    If in the right department, you might meet some good natured people.

    Cons

    This was the worst work experience I have ever had.
    1. Most of the 'engineers' there are A&P Mechanics who have worked there long enough to become 'engineers'. There is really not a whole lot of engineering going on. There is a lot more part tracking and just schedule management going on. However, during the internship interview, they did not mention that. When you hire THE BEST 'Aerospace Engineering Students' from some of the best engineering DESIGN schools, you need to be aware that they are much more qualified for the work that is being given to them.
    2. The supervisor and the engineers I worked with have the most difficult time writing cohesive sentences. Their grammar and their fluency in the language is definitely questionable. That being said, it would have been OK if their attitude was OK. My supervisor had the most hostile attitude. An example: During Good Friday, it was half day. He half-jokingly smiled at me and said interns don't get half day. I stayed 30 mins longer and then the lights in the office were being switched off and the whole office was deserted. If there was work to be done, I would have stayed. I had been there for almost two months, and all I was given is a 'Boeing 737 handbook' to read over. I got done with it the first week and didn't have any work to do for over a month! So, I left that day after 30 mins. During my final review, he stated that 'I did not listen to the supervisor'.

    Advice to ManagementAdvice

    Know your company. Your company does not require cream of the crop aerospace engineering students. An actual engineering job has to involve some hands-on work/design/innovation. All your work has already been documented in the plethora of ES/EA documents. Your engineering team is a joke. Please rename it or at least have the honesty to hire A&P students, and not shatter the hopes of an engineering student.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Worst Company Every!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Systems Analyst in Tempe, AZ
    Former Employee - Systems Analyst in Tempe, AZ

    I worked at US Airways full-time (more than a year)

    Pros

    Benefits, Coworkers, Free Flights, Corporate Location

    Cons

    Management is terrible. Pay is even worse. The company does not care about its employes in anyway possible

    Advice to ManagementAdvice

    Go to college

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Agent in Pensacola, FL
    Current Employee - Customer Service Agent in Pensacola, FL

    I have been working at US Airways part-time (more than a year)

    Pros

    Great Travel with opportunities for growth.

    Cons

    Work Time that does not meet a college schedule.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Flight Attendant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Flight Attendant in Phoenix, AZ
    Former Employee - Flight Attendant in Phoenix, AZ

    I worked at US Airways full-time (more than 5 years)

    Pros

    Travel benefits are amazing! Co workers are great! Employees all get along very well, fun atmosphere where everyone is like a family.

    Cons

    Management is horrible! They only look out for themselves. While I worked there me and many of my coworkers were paid just above poverty level. CEO and company execs, fought over giving us raises. While they reaped millions in annual bonuses.

    Advice to ManagementAdvice

    The business is a people business, take better care of your human capitol

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  11.  

    customer service agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Agent in Philadelphia, PA
    Former Employee - Customer Service Agent in Philadelphia, PA

    I worked at US Airways part-time (more than a year)

    Pros

    flight benefits, flexible schedule, meet lots of people, great coworkers

    Cons

    work hours, stress, work on weekends

    Recommends
    Positive Outlook
    No opinion of CEO

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