US Airways

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US Airways Reviews in Tempe, AZ

Updated February 22, 2015
Updated February 22, 2015
87 Reviews
3.1
87 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
US Airways Chairman and CEO Doug Parker
Doug Parker
87 Ratings

Review Highlights

Pros
  • I left to have my children but still miss the camaraderie and flight benefits (in 73 reviews)

  • Flight benefits if you can get on a flight, health benefits are great and in general the people that work there (in 24 reviews)


Cons
  • The salaries are laughable at best and good luck using your flight benefits (in 15 reviews)

  • The pay was lower than industry average (in 7 reviews)

More Highlights

87 Employee Reviews Back to all Reviews

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  1.  

    Fantastic company to work for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - International Reservations/Sales in Tempe, AZ
    Current Employee - International Reservations/Sales in Tempe, AZ

    I have been working at US Airways full-time (less than a year)

    Pros

    Great people, benefits and schedules. Good training program. Excellent health benefit options and free flight benefits all around the world! Ability to trade/give away shifts if you need to rearrange your schedule, either to take advantage of the flight benefits or to care for family. Good opportunity for advancement.

    Cons

    Short breaks/lunches and very strict on attendance - but that is understandable.

    Advice to ManagementAdvice

    Love that all the managers have many years of experience with both companies to ensure a smooth transition to "The New American."

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great company with good benefits (if you like to travel).

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations Manager in Tempe, AZ
    Former Employee - Operations Manager in Tempe, AZ

    I worked at US Airways full-time (more than 5 years)

    Pros

    Demanding job with dynamic environment. If you want to travel and do something different almost every day, the engineering department is the place to be.

    Cons

    Work can be very stressful during mergers. Political environment can sometimes get into solving underlying problems. Wages are not that high as competitors, but that may change with merger with AA.

    Advice to ManagementAdvice

    Employees have worked very hard to make a successful merger with American Airlines. Don't forget them and make sure that the profits and benefits to all employees are in par with what upper management got out this deal. It is sad to see how the CEO's package is almost 400 more than what the average employee makes.

    Recommends
    Positive Outlook
  3.  

    Quite different than described

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager Project III Usit in Tempe, AZ
    Current Employee - Manager Project III Usit in Tempe, AZ

    I have been working at US Airways full-time (more than a year)

    Pros

    As an airline employee you get severely reduced cost scheduled flights, or free flights as long as you can afford to get bumped.
    The interview process for technology personnel certainly weeds out those who shouldn't be hired.
    The group I was in heavily weighs fitting in with the team.

    Cons

    If you want to actually work and build on your skills, this isn't the place for you. Much of your time will be spent trying to figure out how to make it look like something was done, because your manager has to show progress where none was made.
    The free flights would be great, if you have time to use them. Within the group I worked it was more a case of putting out fires created by the lack of performing any actual work on the systems.
    However, if your personality doesn't fit in with the team, you will likely be looking for a new position very soon.

    Advice to ManagementAdvice

    I was unable to see above my direct manager, so I cannot provide any advice of value to senior management.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Good company with perfect work life balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - Senior Developer in Tempe, AZ
    Current Contractor - Senior Developer in Tempe, AZ

    I have been working at US Airways as a contractor (more than a year)

    Pros

    Very good work culture , Very little stress and good work life balance.
    The managers are really good .
    The perks are great and flight benefits are awesome. Great for women employees .

    Cons

    Payscale is low compared to other companies for same role or technology . Compensated with flight benefits , that is their biggest perk.
    Not much technology breadth available if you want to enter into new technologies.
    Definitely lack of good career growth.
    Knowledge of Airlines will be critical for you to pickup on projects and to understand the terminology.

    Advice to ManagementAdvice

    Provide more centralized training / orientation approach for new hires specially to those who are new to Airline industry.

    Recommends
    Approves of CEO
  6.  

    Good place to start your career...not competitive pay...fairly disorganized

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Commodity Manager in Tempe, AZ
    Former Employee - Senior Commodity Manager in Tempe, AZ

    I worked at US Airways full-time (more than a year)

    Pros

    This was a good place to start a career because you get to work for a large organization that is in a pretty interesting industry. There are some good people in the organization that if you can work with them, it's an enjoyable time. The executive team is very engaged and they are all very approachable. They seem to be very intelligent and have a strong vision for the direction of the company. Health benefits were pretty good while I was there. Profit sharing was a neat plus, though not huge. Promotions are available, but due to high churn.

    Cons

    Unfortunately that executive vision seems to be lost as you dive down the management hierarchy. There are a lot of people in middle-upper management that have no real management experience and have only moved up through the organization from seniority that cause a lot of organizational issues and inefficient processes to break down. As a result, there is a lot of churn below them because employees just do not enjoy the work they are doing. Also, this results in a lot of internal teams not working well together.

    Pay is definitely below what you could get in the same role in another industry. There are also high levels of turnover/churn.

    Advice to ManagementAdvice

    Work to increase margins so you can compensate people at the same levels they can get outside of the airline industry...the flight benefits just aren't worth as much now that load factors are so high.

    Implement a 360 review program to start forcing some of the middle-upper management to change and improve. Support your frontline employees and trust them to do what you hired them to do.

    Continue staying engaged as an executive team. Doing the town halls, quarterly visits, and just generally being human and accessible is nice compared to the rest of corporate America.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Great people and benefits.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Financial Analyst in Tempe, AZ
    Former Employee - Senior Financial Analyst in Tempe, AZ

    I worked at US Airways full-time (less than a year)

    Pros

    Good airline to work for aviation professionals. Nice flight benefit program. Ideal geographic location for outdoor activities. Conveniently located in Tempe.

    Cons

    Offers little or no OJT. Buildings had pest control issues at times. Critical software programs needed updating to industry standards.

    Advice to ManagementAdvice

    Turnover training needs improvement.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Worst Company Every!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Systems Analyst in Tempe, AZ
    Former Employee - Systems Analyst in Tempe, AZ

    I worked at US Airways full-time (more than a year)

    Pros

    Benefits, Coworkers, Free Flights, Corporate Location

    Cons

    Management is terrible. Pay is even worse. The company does not care about its employes in anyway possible

    Advice to ManagementAdvice

    Go to college

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    Reservation call center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Reservations Agent in Tempe, AZ
    Former Employee - Reservations Agent in Tempe, AZ

    I worked at US Airways full-time (less than a year)

    Pros

    Benefits were good - able to fly right away.

    Cons

    Environment was toxic! No Job Joy! Always reminded that there were MANY other people that would be willing take your place. YOU do not matter - the customers really don't matter - just make sure your sales are up and your call times were down. There are many agents that have been there far to long - very rude to customers - there were many times when I cringed listening to the agents being rude to customers on the phone. I was actually scolded because I said - "Is there anything else that I can help you with today?"
    Noun -verb - period. That does not always work. There should always be an exception to that rule.

    Advice to ManagementAdvice

    Make the agents feel like they matter - a little bit..... Treat the customers better.
    Make sure the supervisors are qualified to supervise......

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  10.  

    A very professional and friendly place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Intern in Tempe, AZ
    Current Employee - Intern in Tempe, AZ

    I have been working at US Airways part-time (less than a year)

    Pros

    I enjoy how helpful all the other people in the office are when you are learning new tasks.

    Cons

    The training manuals are sometimes outdated.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    A good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Tempe, AZ
    Current Employee - Manager in Tempe, AZ

    I have been working at US Airways full-time (more than 8 years)

    Pros

    The perks of complimentary travel for self and family in addition to the work/life balance makes this an overall good company to work for.

    Cons

    Sometimes the politics of management can be a bit under-whelming , there is not a lot of transparency with regard to the selection and promotional processes.

    Advice to ManagementAdvice

    Transparency

    Recommends
    Positive Outlook
    Approves of CEO

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