US Airways Reviews

Updated April 15, 2015
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  • Tempe, AZ
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3.0
87 Reviews
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US Airways Chairman and CEO Doug Parker
Doug Parker
69 Ratings

87 Employee Reviews

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  1. Friendly corporate culture, lack of training

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Analyst in Tempe, AZ
    Former Employee - Analyst in Tempe, AZ

    I worked at US Airways full-time (more than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great benefits, positive culture, profit-sharing bonuses (which I think are going away, sadly), fun industry, good camaraderie

    Cons

    "Training" is sink-or-swim...basically nonexistent, so if you're new to the airline industry, the learning curve is going to be steep, confusing, and at times demoralizing. Although people are friendly and management is accessible, some groups can be cliquey. Lots of old-timers who still lament the US Airways-America West merger. US Airways runs a very "lean and mean" operation--you basically have to be a senior director or higher to get a company-paid stapler, for example.

    Advice to Management

    Institute better training programs for new hires in HQ positions.

  2. Great company with good benefits (if you like to travel).

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations Manager in Tempe, AZ
    Former Employee - Operations Manager in Tempe, AZ

    I worked at US Airways full-time (more than 5 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Demanding job with dynamic environment. If you want to travel and do something different almost every day, the engineering department is the place to be.

    Cons

    Work can be very stressful during mergers. Political environment can sometimes get into solving underlying problems. Wages are not that high as competitors, but that may change with merger with AA.

    Advice to Management

    Employees have worked very hard to make a successful merger with American Airlines. Don't forget them and make sure that the profits and benefits to all employees are in par with what upper management got out this deal. It is sad to see how the CEO's package is almost 400 more than what the average employee makes.

  3. Quite different than described

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager Project III Usit in Tempe, AZ
    Current Employee - Manager Project III Usit in Tempe, AZ

    I have been working at US Airways full-time (more than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    As an airline employee you get severely reduced cost scheduled flights, or free flights as long as you can afford to get bumped.
    The interview process for technology personnel certainly weeds out those who shouldn't be hired.
    The group I was in heavily weighs fitting in with the team.

    Cons

    If you want to actually work and build on your skills, this isn't the place for you. Much of your time will be spent trying to figure out how to make it look like something was done, because your manager has to show progress where none was made.
    The free flights would be great, if you have time to use them. Within the group I worked it was more a case of putting out fires created by the lack of performing any actual work on the systems.
    However, if your personality doesn't fit in with the team, you will likely be looking for a new position very soon.

    Advice to Management

    I was unable to see above my direct manager, so I cannot provide any advice of value to senior management.

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  5. Good company with perfect work life balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - Senior Developer in Tempe, AZ
    Current Contractor - Senior Developer in Tempe, AZ

    I have been working at US Airways as a contractor (more than a year)

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Very good work culture , Very little stress and good work life balance.
    The managers are really good .
    The perks are great and flight benefits are awesome. Great for women employees .

    Cons

    Payscale is low compared to other companies for same role or technology . Compensated with flight benefits , that is their biggest perk.
    Not much technology breadth available if you want to enter into new technologies.
    Definitely lack of good career growth.
    Knowledge of Airlines will be critical for you to pickup on projects and to understand the terminology.

    Advice to Management

    Provide more centralized training / orientation approach for new hires specially to those who are new to Airline industry.

  6. Good place to start your career...not competitive pay...fairly disorganized

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Commodity Manager in Tempe, AZ
    Former Employee - Senior Commodity Manager in Tempe, AZ

    I worked at US Airways full-time (more than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    This was a good place to start a career because you get to work for a large organization that is in a pretty interesting industry. There are some good people in the organization that if you can work with them, it's an enjoyable time. The executive team is very engaged and they are all very approachable. They seem to be very intelligent and have a strong vision for the direction of the company. Health benefits were pretty good while I was there. Profit sharing was a neat plus, though not huge. Promotions are available, but due to high churn.

    Cons

    Unfortunately that executive vision seems to be lost as you dive down the management hierarchy. There are a lot of people in middle-upper management that have no real management experience and have only moved up through the organization from seniority that cause a lot of organizational issues and inefficient processes to break down. As a result, there is a lot of churn below them because employees just do not enjoy the work they are doing. Also, this results in a lot of internal teams not working well together.

    Pay is definitely below what you could get in the same role in another industry. There are also high levels of turnover/churn.

    Advice to Management

    Work to increase margins so you can compensate people at the same levels they can get outside of the airline industry...the flight benefits just aren't worth as much now that load factors are so high.

    Implement a 360 review program to start forcing some of the middle-upper management to change and improve. Support your frontline employees and trust them to do what you hired them to do.

    Continue staying engaged as an executive team. Doing the town halls, quarterly visits, and just generally being human and accessible is nice compared to the rest of corporate America.

  7. Great people and benefits.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Financial Analyst in Tempe, AZ
    Former Employee - Senior Financial Analyst in Tempe, AZ

    I worked at US Airways full-time (less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good airline to work for aviation professionals. Nice flight benefit program. Ideal geographic location for outdoor activities. Conveniently located in Tempe.

    Cons

    Offers little or no OJT. Buildings had pest control issues at times. Critical software programs needed updating to industry standards.

    Advice to Management

    Turnover training needs improvement.

  8. Worst Company Every!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Systems Analyst in Tempe, AZ
    Former Employee - Systems Analyst in Tempe, AZ

    I worked at US Airways full-time (more than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Benefits, Coworkers, Free Flights, Corporate Location

    Cons

    Management is terrible. Pay is even worse. The company does not care about its employes in anyway possible

    Advice to Management

    Go to college

  9. Helpful (1)

    Reservation call center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Reservations Agent in Tempe, AZ
    Former Employee - Reservations Agent in Tempe, AZ

    I worked at US Airways full-time (less than a year)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Benefits were good - able to fly right away.

    Cons

    Environment was toxic! No Job Joy! Always reminded that there were MANY other people that would be willing take your place. YOU do not matter - the customers really don't matter - just make sure your sales are up and your call times were down. There are many agents that have been there far to long - very rude to customers - there were many times when I cringed listening to the agents being rude to customers on the phone. I was actually scolded because I said - "Is there anything else that I can help you with today?"
    Noun -verb - period. That does not always work. There should always be an exception to that rule.

    Advice to Management

    Make the agents feel like they matter - a little bit..... Treat the customers better.
    Make sure the supervisors are qualified to supervise......

  10. ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Analyst in Tempe, AZ
    Current Employee - Senior Analyst in Tempe, AZ

    I have been working at US Airways full-time (more than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    flexiable work style , flight benifit

    Cons

    low pay, poor management, less chance

  11. A very professional and friendly place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Intern in Tempe, AZ
    Current Employee - Intern in Tempe, AZ

    I have been working at US Airways part-time (less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I enjoy how helpful all the other people in the office are when you are learning new tasks.

    Cons

    The training manuals are sometimes outdated.

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