US Customs and Border Protection

www.cbp.gov
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US Customs and Border Protection Reviews

Updated March 2, 2015
Updated March 2, 2015
48 Reviews
3.2
48 Reviews
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US Customs and Border Protection Deputy Commissioner David V. Aguilar
David V. Aguilar
8 Ratings

Employee Reviews

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  1. 1 person found this helpful  

    Fulfilling experience with inadequate management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Intern - Anonymous Intern
    Former Intern - Anonymous Intern

    I worked at US Customs and Border Protection as an intern

    Pros

    Once you are assigned a task, you get the opportunity to run with it and solve the problem your own way. Able to interact with individuals from various agencies and stake-holders giving you additional perspective and career enrichment.

    Cons

    Management has no idea what they are doing or what the issues are. I would even go so far as to say that some leadership has no idea what their employees even do.

    Advice to ManagementAdvice

    Get more involved with your employees and try to stay aware of on going issues.

    No opinion of CEO
  2.  

    Most awful, miserable place I have ever worked at- never join.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Auditor in Chicago, IL
    Former Employee - Auditor in Chicago, IL

    I worked at US Customs and Border Protection

    Pros

    I cant think of any

    Cons

    I have never encountered such hostility

    Advice to ManagementAdvice

    none

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Data Analyst then Budget Analyst (Intern) - Worked in CBP | OIT | LSS | DAC - went to CBP | OIT | WSPD | BOB

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Data Analyst/Budget Analyst in Chantilly, VA
    Current Employee - Data Analyst/Budget Analyst in Chantilly, VA

    I have been working at US Customs and Border Protection

    Pros

    CBP was very good to its interns (benefits wise). Started as GS-05 Step 1 (Very low by the way) - got to step 3 when I was about to leave. Good retirements, lots of government benefits. Some people will also give you a government discount if you mention it. GEICO gave me an extra 10% off. Sorta nice to say you worked for the government. Paid a lot for my training in FAR, COR, Sharepoint, LCCE, etc. Nice to have government holidays off and to have good vacation leave

    Cons

    Management here doesn't care about you. Will easily replace you with contractor if they can. JOIN THE UNION!!! The government managers can be very shady. When I worked at WSPD, my managers promised me one thing then broke it the next. Don't trust your directors, they don't have your back. Literally work until your step grade is up or your GS7/9/11 program finishes. After that, move on to another government job. They promised me a job at the end of my 3.5 year internship (which by itself is kinda odd), but they fired me because of "Lack of Performance" (After I got a JAC Award from the Director that said my performance was outstanding)...Went to a DoD contractor after that.

    Advice to ManagementAdvice

    Stop playing favorites. Stop making false promises, Stop having your managers do your bidding and politics when you are too scared to. Stop saying one thing but doing the next.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5. 4 people found this helpful  

    Great years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Border Patrol Agent in Laredo, TX
    Former Employee - Border Patrol Agent in Laredo, TX

    I worked at US Customs and Border Protection full-time (more than 3 years)

    Pros

    The compensation and benefits were out of this world. The actual job was a lot of fun and you get the opportunity to help people. They mostly provided some excellent training.

    Cons

    The mission was not fully supported by the management. Shift-rotations played havoc on personal life and sleep. Career development was based on seniority and favoritism instead of performance and merit.

    Advice to ManagementAdvice

    Make all decisions to support the mission

    Recommends
    Neutral Outlook
    Disapproves of CEO
  6. 2 people found this helpful  

    CBP is hiring Female Border Patrol agents and officers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Officer in Miami, FL
    Current Employee - Officer in Miami, FL

    I have been working at US Customs and Border Protection full-time (more than 10 years)

    Pros

    Only the stable benefits and TSP equivalent 401K program where Gov't. matches only 5% of your pay.

    Cons

    Zero work life balance. If your are a female and aspire to have quality of life, family and children, truth be you won't. This is a male dominated managed "good old boy" system run management with many having been former military. This is not an employer to work for if you want a balanced good work life and family. Gross mismanagement.

    Advice to ManagementAdvice

    Government needs to change management styles to allow quality life like big companies Google and Facebook, etc. allow. Allow Females across the agency to have upward mobility in employment.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 3 people found this helpful  

    CBP Officer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CBP Officer in El Paso, TX
    Current Employee - CBP Officer in El Paso, TX

    I have been working at US Customs and Border Protection full-time (more than 8 years)

    Pros

    Great pay once you've been in at least 3 years. Good opportunity to get overtime if you like working a lot. Benefits (health insur., life insur., 401K, etc.) are good.

    Cons

    The job can be repetitious at times as you will need seniority to get better assignments (which can take years). The agency is top heavy with management, and some of these managers know very little about the job. Favoritism is rampant and many officers are promoted based on who they know, not how much you know. There is little to no warning on forced overtime and you will likely have to stay for another shift (16 hour day total). The schedule can also disrupt your family life as some supervisors will not give you time off.

    Advice to ManagementAdvice

    Promotions to upper management should be based on work ethic, knowledge of the job, and communication/people skills. Communication between upper level management and the officers is almost non-existent. Include the officers in meetings and solicit ideas from them. Put your employees first instead of pleasing management to get your next promotion.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Technical Writer – Field Support for US Customs and Border Protection

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Current Employee - Technical Writer in Springfield, VA
    Current Employee - Technical Writer in Springfield, VA

    I have been working at US Customs and Border Protection full-time (less than a year)

    Pros

    Great learning experience and good people to work with.

    Cons

    Short term contracts and lack job opportunity to transfer over to the Federal government.

    Advice to ManagementAdvice

    Create better ways for contractors to get into the Federal government.

    Recommends
    Negative Outlook
  9. 2 people found this helpful  

    Bureaucracy to the max and not the most impressive workforce

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at US Customs and Border Protection

    Pros

    Work-life balance is great
    Provides training
    Officers have good OT and pay opportunities

    Cons

    Bureaucracy was stifling. It feels like you have to write a memo to get approval to write the real memo.
    New approaches to problems, not welcome.
    Questioning the status quo, not welcome.
    Professional staff salaries are not that great
    Slow promotion track

    Advice to ManagementAdvice

    Hire better people.
    Promote on merit and knowledge not on who is willing to relocate or knows someone.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10. 2 people found this helpful  

    CBP

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at US Customs and Border Protection

    Pros

    Job satisfaction, promotions and opportunities to move around the country.

    Cons

    Shift work and sometimes long hours standing up.

    Advice to ManagementAdvice

    N/A

    Recommends
    Positive Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Satisfied

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at US Customs and Border Protection

    Pros

    Flexible and supportive with students participating in the Pathways program

    Cons

    Limited employment opportunities for recent graduates

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