US Customs and Border Protection Reviews

Updated March 20, 2015
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3.2
51 Reviews
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US Customs and Border Protection Deputy Commissioner David V. Aguilar
David V. Aguilar
10 Ratings

Pros
  • Pay and benefits, good training (in 6 reviews)

  • Great work-life balance afforded (in 3 reviews)

Cons
  • It's unsafe, especially because CBP Officers are armed law enforcement entrusted to make sound decisions (in 4 reviews)

  • long hours, alot of prior tranining, long probational period (in 3 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Good Experience with hard working people!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Fleet Maintenance in Detroit, MI
    Current Employee - Fleet Maintenance in Detroit, MI

    I have been working at US Customs and Border Protection

    Pros

    Great benefits, Good Pay, & Great Comradery!

    Cons

    Political Climate/Politics & Government Shutdowns

    Advice to ManagementAdvice

    Be more open to effective & efficient changes/recommendations coming from Junior Leadership.

    Recommends
    Positive Outlook
    Disapproves of CEO
  2. 2 people found this helpful

    It a life.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CBP Officer in Laredo, TX
    Current Employee - CBP Officer in Laredo, TX

    I have been working at US Customs and Border Protection

    Pros

    105,000 a year, retirement, insurance.

    Cons

    No respect, less than a number, low morale. Owned by the government and at their mercy. Dangerous, very hard on the health, will die younger.

    Advice to ManagementAdvice

    None, it's a lose, lose situation. The whole system has to change, the laws have to be enforced throughout the whole country equally, if enforced at all. The whole immigration system of our country is outdated, unenforced, and unfair.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3. DHS / Customs & Border Protection will not protect you...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at US Customs and Border Protection

    Pros

    Only positive is getting the normal benefits any large company would offer. Same across the board with any other government job be it federal, state or city.

    Cons

    Law enforcement branch of government where the culture is unfriendly to WOMEN, to family needs. Management regardless of color is very so Good Old Boy Network mentality. There is no caring culture for quality of work, life. Zero communication skills, Incompetency abounds both male & female alike and management creates clones of themselves with new hires. If you are intelligent, cultured or educated, this branch of government is not where you want to start. All of DHS is this way. Biggest waste of tax payers monies Congress and Senate approved under GW Busch.

    Advice to ManagementAdvice

    Get over yourself and the bad psychology culture you create at work from favoritism, to gender inequality with women.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 1 person found this helpful

    Most awful, miserable place I have ever worked at- never join.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Auditor in Chicago, IL
    Former Employee - Auditor in Chicago, IL

    I worked at US Customs and Border Protection

    Pros

    I cant think of any

    Cons

    I have never encountered such hostility

    Advice to ManagementAdvice

    none

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 1 person found this helpful

    Data Analyst then Budget Analyst (Intern) - Worked in CBP | OIT | LSS | DAC - went to CBP | OIT | WSPD | BOB

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Data Analyst/Budget Analyst in Chantilly, VA
    Current Employee - Data Analyst/Budget Analyst in Chantilly, VA

    I have been working at US Customs and Border Protection

    Pros

    CBP was very good to its interns (benefits wise). Started as GS-05 Step 1 (Very low by the way) - got to step 3 when I was about to leave. Good retirements, lots of government benefits. Some people will also give you a government discount if you mention it. GEICO gave me an extra 10% off. Sorta nice to say you worked for the government. Paid a lot for my training in FAR, COR, Sharepoint, LCCE, etc. Nice to have government holidays off and to have good vacation leave

    Cons

    Management here doesn't care about you. Will easily replace you with contractor if they can. JOIN THE UNION!!! The government managers can be very shady. When I worked at WSPD, my managers promised me one thing then broke it the next. Don't trust your directors, they don't have your back. Literally work until your step grade is up or your GS7/9/11 program finishes. After that, move on to another government job. They promised me a job at the end of my 3.5 year internship (which by itself is kinda odd), but they fired me because of "Lack of Performance" (After I got a JAC Award from the Director that said my performance was outstanding)...Went to a DoD contractor after that.

    Advice to ManagementAdvice

    Stop playing favorites. Stop making false promises, Stop having your managers do your bidding and politics when you are too scared to. Stop saying one thing but doing the next.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7. 4 people found this helpful

    Great years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Border Patrol Agent in Laredo, TX
    Former Employee - Border Patrol Agent in Laredo, TX

    I worked at US Customs and Border Protection full-time (more than 3 years)

    Pros

    The compensation and benefits were out of this world. The actual job was a lot of fun and you get the opportunity to help people. They mostly provided some excellent training.

    Cons

    The mission was not fully supported by the management. Shift-rotations played havoc on personal life and sleep. Career development was based on seniority and favoritism instead of performance and merit.

    Advice to ManagementAdvice

    Make all decisions to support the mission

    Recommends
    Neutral Outlook
    Disapproves of CEO
  8. 1 person found this helpful

    Fulfilling experience with inadequate management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Intern - Anonymous Intern
    Former Intern - Anonymous Intern

    I worked at US Customs and Border Protection as an intern

    Pros

    Once you are assigned a task, you get the opportunity to run with it and solve the problem your own way. Able to interact with individuals from various agencies and stake-holders giving you additional perspective and career enrichment.

    Cons

    Management has no idea what they are doing or what the issues are. I would even go so far as to say that some leadership has no idea what their employees even do.

    Advice to ManagementAdvice

    Get more involved with your employees and try to stay aware of on going issues.

    No opinion of CEO
  9. 1 person found this helpful

    Technical Writer – Field Support for US Customs and Border Protection

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Current Employee - Technical Writer in Springfield, VA
    Current Employee - Technical Writer in Springfield, VA

    I have been working at US Customs and Border Protection full-time (less than a year)

    Pros

    Great learning experience and good people to work with.

    Cons

    Short term contracts and lack job opportunity to transfer over to the Federal government.

    Advice to ManagementAdvice

    Create better ways for contractors to get into the Federal government.

    Recommends
    Negative Outlook
  10. 2 people found this helpful

    Bureaucracy to the max and not the most impressive workforce

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at US Customs and Border Protection

    Pros

    Work-life balance is great
    Provides training
    Officers have good OT and pay opportunities

    Cons

    Bureaucracy was stifling. It feels like you have to write a memo to get approval to write the real memo.
    New approaches to problems, not welcome.
    Questioning the status quo, not welcome.
    Professional staff salaries are not that great
    Slow promotion track

    Advice to ManagementAdvice

    Hire better people.
    Promote on merit and knowledge not on who is willing to relocate or knows someone.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11. 2 people found this helpful

    CBP

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at US Customs and Border Protection

    Pros

    Job satisfaction, promotions and opportunities to move around the country.

    Cons

    Shift work and sometimes long hours standing up.

    Advice to ManagementAdvice

    N/A

    Recommends
    Positive Outlook
    No opinion of CEO

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