US Department of Homeland Security

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US Department of Homeland Security Reviews in Lees Summit, MO

207 Reviews
3.0
207 Reviews
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24 Ratings

Review Highlights

Pros
  • Great people, opportunities to make a difference, federal holidays, teamwork, interesting (in 14 reviews)

  • The pay and benefits are as good as can be found anywhere (in 11 reviews)


Cons
  • Upper management that "doesn't have your back (in 8 reviews)

  • Need more decisive Leadership/ Better work life balance (in 4 reviews)

More Highlights

1 Employee Reviews Back to all reviews

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  1. 2 people found this helpful  

    Favorable.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Applications Adjudication Officer - GS 07 in Lees Summit, MO
    Former Employee - Applications Adjudication Officer - GS 07 in Lees Summit, MO

    I worked at US Department of Homeland Security

    Pros

    The work is rewarding, as one is really assisting immigrants in obtaining applied for benefits (employment cards, etc). I worked for the CIS National Benefits Center. The training is excellent and continuing. Initial training is done at the Federal Law Enforcement Traing Center, located in GLYNCO, Brunswick, GA, and consists of an intensive course in immigration and non-immigration law, with ancillary courses helpful to a career in the Citizenship and Immigration Service. Additional on-the-job training is provided, with off-site training in Dallas and elsewhere. The benefits are outstanding and senior management is vigilant about promptly resolving instances of job/employee discrimination.

    Cons

    Sometimes, production goals overshadow the need to be thorough in checking beneficiaries' fitness for benefits requested. I understand that there will always be tension between production goals and that which employees need to do to efficiently, yet accurately, do their work. I found my co-workers to be enthusiastic and competent, but stressed about meeting production goals while at the same time being accurate and thorough in their duties.

    Advice to ManagementAdvice

    Greater flexibility in applying production standards and goals to realistic situtations faced by employees.

    Recommends

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