US Department of Homeland Security
3.2 of 5 174 reviews
www.dhs.gov Washington, DC 5000+ Employees

US Department of Homeland Security Reviews

Updated Jul 7, 2014
All Employees Current Employees Only

3.2 174 reviews

                             

36% Approve of the CEO

(no image)

Jeh Johnson

(14 ratings)

60% of employees recommend this company to a friend
174 Employee Reviews
in

Review Highlights

Pros:
  • "Sometimes you get to make a difference by locking up career criminals"
    in 10 reviews
  • "The pay and benefits are as good as can be found anywhere"
    in 8 reviews
Cons:
  • "Long hours during specific periods"
    in 5 reviews
  • "Upper management that "doesn't have your back"
    in 5 reviews
  • Show more review highlights

Reviews

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    • No Opinion of CEO

     

    Neither satisfied, nor dissatisfied

    Tso (Current Employee)
    San Diego, CA

    ProsFederal job with more stability

    ConsLack of opportunities for promotion

    No, I would not recommend this company to a friend

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    Required to thrive: sense of humor, appreciation for absurdist bureaucracy, and ability to make the best of things.

    Anonymous Employee (Former Employee)
    Washington, DC

    ProsAt DHS headquarters you can have an opportunity to learn about how federal government politics works at its worst, which is simply fascinating. Also you'd be amazing at how many very cool jobs are hidden within some offices at this place. There are also great pockets of hard-working, smart, dedicated people. If you find one of these, you'll have a great experience.

    ConsIt's all politics. Maybe the new Secretary is different, but the infighting here can be extreme as the agency continues to try to define itself since its creation.

    Advice to Senior ManagementTry to instill a culture of how offices can serve the whole agency and the American people, rather than what each office has "power" over, or what each office's "turf" is.

    Yes, I would recommend this company to a friend

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    • Culture & Values
           
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    • Approves of CEO

     

    It was a growing experience, tackling national acquisition requirements.

    Senior Contract Specialist (Current Employee)
    Washington, DC

    ProsMy Co-workers and immediate supervisors were a joy to work with.

    ConsUpper management demonstrated mediocre management skills and poor technical abilities, but were politically astute.

    Advice to Senior ManagementUpper management should refresh their technical skills using current software to better understand the challenges facing the workforce. Be visible, available, and receptive.

    Yes, I would recommend this company to a friend

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    • Culture & Values
           
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    Year of low expectations at Office of the Chief Information Officer

    Technical Editor (Former Employee)
    Washington, DC

    ProsThey have resources to do the job, unlimited computer help, and clerical support.

    ConsTop management didn't understand how to manage, leaving some people unsupervised, often the ones who couldn't be unsupervised. Training is limited to what the minimum requirement might be.

    Advice to Senior ManagementTalk with the peons more, and find out who is really working and who isn't. My boss constantly complained about being overworked. He complained so hard and so frequently that he didn't have time to do his own work.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
           
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    • Disapproves of CEO

     

    The new DoD. Stay away! Welcome to the industrial security complex!

    Senior Enterprise Architect (Current Employee)
    Washington, DC

    Pros*Excellent Mission serving the public interest
    *Great opportunities to improve education and training
    *Opportunity to work on massive scale enterprise issues is significant (this is the big time)
    *DHS budget has usually increased year on year allowing more innovation and flexibility

    Cons*Pay is not equitable (many are underpayed for tremendous level of work while others are grossly overpaid for occupying a chair)
    *Performance and Bonuses are arbitrary overall
    *Terrible leadership since inception
    *Jeh Johnson is insane (literally); go to one meeting with him and you realize quickly he is off his rocker
    *Lots of staff turnover at all levels contributes to culture of apathy and fraud
    *Contractors own the department much like DoD

    Advice to Senior Management*Leave as quickly as you can (to everyone)
    *

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Not bad, but could be better.

    Anonymous Employee (Former Employee)

    ProsThe mission of protecting our country is the best part of this job.

    ConsThe organization was created too large and rife with unneeded bureaucracy.

    Advice to Senior ManagementLess money spent on techno-toys and more on personnel.

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    • Culture & Values
           
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    Know what you're getting into.

    Border Patrol Agent (Former Employee)
    Laredo, TX

    ProsThe pay check and benefits. Getting to sleep at night knowing you delayed an illegal immigrant from entering the country, or made it harder for a hippie to smoke a joint.

    ConsThis job seriously has the highest suicide rate of any job in the world. I'm dead serious about this

    The horrible training. I went though the Spanish program at the academy, (a program they are proud to say no one has ever failed) and got a score of 98 on my final and can barely understand two words of Spanish when someone starts speaking it. All I learned from the Physical Training class if I get in a physical confrontation with someone is how to use pressure points, and how to beat them at a push up contest.

    The hours just plain suck. No way around it.

    The people I worked with were some of the worst people I've ever met in my life. I wouldn't trust them to watch my back if I was wearing a Playboy centerfold as a cape.

    Advice to Senior ManagementFIX YOUR DAMN ACADEMY!!! Would you trust a doctor who went to a school where they never had a student fail?

    No, I would not recommend this company to a friend

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    • Culture & Values
           
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    • No Opinion of CEO

     

    Middling work with sporadic change of pace

    Screening Officer (Current Employee)
    Los Angeles, CA

    ProsThe pay is pretty good.
    The people are generally friendly and easy to get along with.

    ConsThere are a few people who are not qualified or unprofessional.
    High Turnover.

    Advice to Senior ManagementMake an effort to lead by example.

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
           
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    • No Opinion of CEO

     

    USCIS Officer Asst

    Immigration Officer Assistant (Current Employee)
    Memphis, TN

    ProsUSCIS is self-funded so there are no lay-offs while other government agencies may shutdown.

    ConsCompetition for next grade is furious as you compete with employees nationwide.

    Advice to Senior ManagementMost need training with people skills.

    Yes, I would recommend this company to a friend

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    • Culture & Values
           
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    • No Opinion of CEO

     

    Great place to start, but lacks opportunities

    Anonymous Employee (Current Employee)

    ProsGreat place to start a career. A worthy mission. Some great people in the field. Heavy in-house training. They offer competitive salaries.

    ConsVery difficult work-life balance. Seem to be lacking long term and short term goals. Lack any opportunity for upward mobility or initiative to make positive change. There seems to be a great deal of nepotism going on for very few advancing positions. They offer almost no pathways for personal growth or career enhancement.

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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Glassdoor is your free inside look at US Department of Homeland Security reviews and ratings — including employee satisfaction and approval rating for US Department of Homeland Security CEO Jeh Johnson. All 174 reviews posted anonymously by US Department of Homeland Security employees.