US Immigration and Customs Enforcement

www.ice.gov
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US Immigration and Customs Enforcement Reviews

Updated April 19, 2015
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2.4
30 Reviews
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Luke McCormack
12 Ratings

Employee Reviews

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  1. supervisory accountant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Supervisory Accountant in Dallas, TX
    Former Employee - Supervisory Accountant in Dallas, TX

    I worked at US Immigration and Customs Enforcement full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Pros of working for ICE are you get the same perks as other fed jobs- flexible schedule, not much overtime, more annual/sick leave than most companies. There are no additional benefits working for ICE.

    Cons

    The one word I would use to describe ICE is disfunctional. I worked for the office of the CFO, and the management was just terrible. They didn't seem to care much about employee morale, only meeting metrics, which is almost impossible to meet with low morale. Also, there was a lot of dead weight that should have been shed, but that's also impossible to do with career feds. This was my first fed job after spending several years in corporate America, and it was an eye opening experience. There are a handful of really great people who keep everything running, but the remainder of the staff are pretty disengaged.

    Advice to Management

    I heard recently that the CFO is leaving soon, hopefully the new CFO will listen to the employees and try to improve morale. Take some lessons from the agencies at the top of the Viewpoint Survey, only then will you move up from dead last.

  2. Information Technology Specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at US Immigration and Customs Enforcement full-time

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    The company offered decent pay and that's about it. The rest of what I am saying is just filler to meet the twenty word minimum.

    Cons

    Driving to multiple locations daily, standard employee benefits, no organizational culture, and the worst manager I have ever had in my life.

    Advice to Management

    Quit! Give your position up to someone who actually cares. There are good people working for you that you are hurting! Please take management and leadership courses.

  3. Helpful (1)

    Government Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial/Budget Analyst in Washington, DC
    Current Employee - Financial/Budget Analyst in Washington, DC

    I have been working at US Immigration and Customs Enforcement full-time (More than 5 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Steady paychecks and pretty decent job security are probably the biggest draws to government work, but there are also the things many people do not consider. Things like job satisfaction and the ability to change policy--sometimes federal policy that affects the nation! Many work-life benefits are available for employees, such as alternative work schedules, flexitime and telework options.

    Cons

    Sometimes you run across that stereotypical government worker that everyone has heard about and have to wait patiently to get to a better position/office/agency.

    Advice to Management

    Not sure what the title to this box means exactly, but federal government offers education, training and mentoring programs to move personnel interested in public administration and management up the chain to appointed positions. Management should spend more time nurturing their employees and encouraging their advancement. Having your subordinates and peers around you promoting under your encouragement can only lead to positive results for you and your agency.

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  5. Helpful (1)

    Senior Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at US Immigration and Customs Enforcement full-time (More than 10 years)

    Negative Outlook
    Negative Outlook

    Pros

    Significant opportunities, fast paced and forward thinking, protecting public and US

    Cons

    Serious budget issues, limited policy, political interference

  6. Helpful (2)

    White Collar Factory

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Management and Program Analyst in Rosslyn, VA
    Current Employee - Management and Program Analyst in Rosslyn, VA

    I have been working at US Immigration and Customs Enforcement

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Good overall salary for the work performed.

    Cons

    Low morale. Voted by federal employees to be the worst federal employer two years in a row. No promotion ladder. None of this matters because there is a hiring freeze for the foreseeable future.

    Advice to Management

    Establish standards and train your employees as to what those standards are. Trust them to do their jobs instead of creating a production quota. Perhaps get the Senior Executive level leadership to recognize these employees for the work they do as they are the most neglected and unrecognized employees of the agency. Without these analysts, the agents and officers would be doing this work by themselves. Have a new employee orientation beyond that of what the Department of Homeland Security gives new employees and make sure they know pertinent policies before going to work. Hire supervisors with actual management experience rather than analysts without any leadership or management experience. Rather than swimming against the tide as it pertains to telework, embrace the fact that this job has that flexibility and utilize it. Less micromanagement and more efficient management. End the needless meetings where nothing productive happens.

  7. Informative, opportunity, great team environment, competitive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at US Immigration and Customs Enforcement

    Recommends
    Recommends

    Pros

    Important Mission with passion and reform

    Cons

    ability to enforce laws based on current legislation

    Advice to Management

    merit, leadership roles

  8. Helpful (1)

    Compassionless Agency

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Special Agent in San Antonio, TX
    Former Employee - Special Agent in San Antonio, TX

    I worked at US Immigration and Customs Enforcement full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Fairly relaxed atmosphere in my office. Decent pay.

    Cons

    A career is a long time. Something bad, will eventually happen to every living person. These things are true. If you choose to work for ICE realize this isn't like a State or Local agency, if you get hurt (even on duty) they will do their best to hang you out to dry, unless you are one of the "select few" who is related to someone or "in" somehow. You are a tool to them not a person. In this way its almost like working for an intelligence agency.

    Advice to Management

    Bad things happen to all of us. Don't make things harder for people.

  9. Helpful (2)

    Incompetence and

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Special Agent
    Former Employee - Special Agent

    I worked at US Immigration and Customs Enforcement full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The pay and benefits are good. The journeyman and rank & file employees are some of the best anywhere.

    Cons

    The management SUCKS!! They make life much much more difficult for the dedicated men and women doing their jobs honorably and courageously than it has to be with their absurd demands and policies. Priorities are upside down. They consistency rank at the bottom of job satisfaction within the federal government... For a reason!!!

    Advice to Management

    Resign.

  10. Good experience, needs management change

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at US Immigration and Customs Enforcement

    Pros

    Experience for your resume, good wage for ppl in school or just graduating

    Cons

    Management treats staff like they're the detainees, only get a 30 minute break which ends up being more like 15 minutes by the time you get out the building and back inside to clock in and out

    Advice to Management

    Improve treatment to staff

  11. Helpful (1)

    Great Mission Terrible Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Policy Analyst in Washington, DC
    Current Employee - Policy Analyst in Washington, DC

    I have been working at US Immigration and Customs Enforcement full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Unique mission - very interesting work to be done. Some exceptional talent is present within the agency.

    Cons

    Zero accountability, terrible management- particularly in the Office of Policy. The problem is endemic and all efforts to improve things within the agency have been superficial. The agency is bleeding its talented junior level staff and this has everything to do with first line supervisors and up.

    Advice to Management

    You have to root out poor accountability, particularly from mid level to SES level of management. Reviews go top down, never bottom up. Provide a real 360 review process where junior level staff can review their supervisors and Directors. This will keep folks accountable at all levels.

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