US Immigration and Customs Enforcement

www.ice.gov

US Immigration and Customs Enforcement Reviews

Updated January 13, 2015
Updated January 13, 2015
27 Reviews
2.5
27 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Luke McCormack
11 Ratings

Employee Reviews

Sort: Popular Rating Date
  1.  

    Government Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial/Budget Analyst in Washington, DC
    Current Employee - Financial/Budget Analyst in Washington, DC

    I have been working at US Immigration and Customs Enforcement full-time (more than 5 years)

    Pros

    Steady paychecks and pretty decent job security are probably the biggest draws to government work, but there are also the things many people do not consider. Things like job satisfaction and the ability to change policy--sometimes federal policy that affects the nation! Many work-life benefits are available for employees, such as alternative work schedules, flexitime and telework options.

    Cons

    Sometimes you run across that stereotypical government worker that everyone has heard about and have to wait patiently to get to a better position/office/agency.

    Advice to ManagementAdvice

    Not sure what the title to this box means exactly, but federal government offers education, training and mentoring programs to move personnel interested in public administration and management up the chain to appointed positions. Management should spend more time nurturing their employees and encouraging their advancement. Having your subordinates and peers around you promoting under your encouragement can only lead to positive results for you and your agency.

    Recommends
    Positive Outlook
  2. 1 person found this helpful  

    Senior Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at US Immigration and Customs Enforcement full-time (more than 10 years)

    Pros

    Significant opportunities, fast paced and forward thinking, protecting public and US

    Cons

    Serious budget issues, limited policy, political interference

    Negative Outlook
  3.  

    Informative, opportunity, great team environment, competitive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at US Immigration and Customs Enforcement

    Pros

    Important Mission with passion and reform

    Cons

    ability to enforce laws based on current legislation

    Advice to ManagementAdvice

    merit, leadership roles

    Recommends
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Compassionless Agency

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Special Agent in San Antonio, TX
    Former Employee - Special Agent in San Antonio, TX

    I worked at US Immigration and Customs Enforcement full-time (more than 5 years)

    Pros

    Fairly relaxed atmosphere in my office. Decent pay.

    Cons

    A career is a long time. Something bad, will eventually happen to every living person. These things are true. If you choose to work for ICE realize this isn't like a State or Local agency, if you get hurt (even on duty) they will do their best to hang you out to dry, unless you are one of the "select few" who is related to someone or "in" somehow. You are a tool to them not a person. In this way its almost like working for an intelligence agency.

    Advice to ManagementAdvice

    Bad things happen to all of us. Don't make things harder for people.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 2 people found this helpful  

    Incompetence and

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Special Agent
    Former Employee - Special Agent

    I worked at US Immigration and Customs Enforcement full-time (more than 10 years)

    Pros

    The pay and benefits are good. The journeyman and rank & file employees are some of the best anywhere.

    Cons

    The management SUCKS!! They make life much much more difficult for the dedicated men and women doing their jobs honorably and courageously than it has to be with their absurd demands and policies. Priorities are upside down. They consistency rank at the bottom of job satisfaction within the federal government... For a reason!!!

    Advice to ManagementAdvice

    Resign.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Good experience, needs management change

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at US Immigration and Customs Enforcement

    Pros

    Experience for your resume, good wage for ppl in school or just graduating

    Cons

    Management treats staff like they're the detainees, only get a 30 minute break which ends up being more like 15 minutes by the time you get out the building and back inside to clock in and out

    Advice to ManagementAdvice

    Improve treatment to staff

  8. 1 person found this helpful  

    Great Mission Terrible Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Policy Analyst in Washington, DC
    Current Employee - Policy Analyst in Washington, DC

    I have been working at US Immigration and Customs Enforcement full-time (more than 3 years)

    Pros

    Unique mission - very interesting work to be done. Some exceptional talent is present within the agency.

    Cons

    Zero accountability, terrible management- particularly in the Office of Policy. The problem is endemic and all efforts to improve things within the agency have been superficial. The agency is bleeding its talented junior level staff and this has everything to do with first line supervisors and up.

    Advice to ManagementAdvice

    You have to root out poor accountability, particularly from mid level to SES level of management. Reviews go top down, never bottom up. Provide a real 360 review process where junior level staff can review their supervisors and Directors. This will keep folks accountable at all levels.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    Bad Leadership, Good Ol' Boys Club, and The Marionettes

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Mission Support in Washington, DC
    Former Employee - Mission Support in Washington, DC

    I worked at US Immigration and Customs Enforcement full-time (more than 5 years)

    Pros

    - Providing Mission Support to Law Enforcement Officers (LEO)/Agents (LEA)/Deportation Officers (DO) in the field was very fulfilling. I often feel bad that they (the field) are risking themselves to enforce our laws, whether our immigration system is "right or wrong," when their HQ Leadership is more interested in their own political agendas and climbing the ladder. I am not a LEO, but it was awesome supporting the LEOs.
     - Work/Life balance is "ok" at ICE. But there are better ways to get this, like, working for a different Federal Agency. USCIS, IRS, Education, Defense, etc.

    Cons

    - Leadership is incompetent and owned by a specific contractor (the one Snowden worked for). For example, higher level Federal Employees will be in cubes, yet, you'll find these contractors occupying offices typically reserved for senior officials. Also, you'll find these contractors coming out of the woodwork and entering Federal employment, occupying high-level positions when there are much more qualified internal Federal employees (no, I was not one of the internals that wasn't picked for promotions due to an incoming contractor, but witnessed this on a couple of occasions).
    - As the survey says, this is one of the worst places to work in Federal Government. I do believe that it is "the worst." We'll see what happens with the 2014 survey.
    - If you are a LEA and haven't received your appropriate compensation yet, I'm sorry for that as well. You're in my thoughts and I hope that eventually they can downsize useless overpaid management and the extended BAH contract to get you appropriate compensation.
    - After being with other Federal Agencies prior, I've never seen anything like it. Do not work for ICE.

    Advice to ManagementAdvice

    - Do what's right for the organization and the tax payer. If a contractor or anyone else has dirt on you, blow the whistle through the appropriate channel(s).
    - To the Principal Deputy Assistant Secretary, formerly known as the Director, overhaul your senior leadership and start over. Give these new leaders the ability to remove ineffective leaders under them (such as Assistant Directors, Branch/Unit Chiefs, etc).

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10.  

    I believe in the mission of the agency, but not the managers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Accountant in Dallas, TX
    Current Employee - Accountant in Dallas, TX

    I have been working at US Immigration and Customs Enforcement full-time (more than an year)

    Pros

    Like all Fed jobs, excellent benefits. Some offices within ICE offer flex schedules and telework, but this isn't available for supervisors.

    Cons

    I am a supervisor working in the Office of Financial Management. Low morale, little accountability, managers don't support or listen to first line supervisors. The Federal Viewpoint Survey speaks for itself...ICE is consistently at the bottom for a reason.

    Advice to ManagementAdvice

    Do something different!! The survey results haven't changed, so unless you are willing to change you will continue losing your best people to other agencies.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Just okay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Intelligence Research Specialist in Washington, DC
    Current Employee - Intelligence Research Specialist in Washington, DC

    I have been working at US Immigration and Customs Enforcement full-time (more than 3 years)

    Pros

    Variety of investigative work, good people, offices in many locations, strong pay and benefits

    Cons

    Agents are favored and analysts tend to get the short end of the stick when it comes to promotions, TDY opportunites, and reassignment policies (there aren't any analyst-specific policies regarding transfers). Most analysts are supervised by an agent, and that causes a conflict of professional interests as well. There are no training representatives so I have missed out on several training opportunities because my management did not disseminate the info. The Human Resources department is often unknowledgable and incompetent. The pay is good, although not as good as other agencies, and morale is fairly low across the board. It's difficult for an analyst to get promoted to GS-14 or 15

    Advice to ManagementAdvice

    See above

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

Work at US Immigration and Customs Enforcement? Share Your Experiences

US Immigration and Customs Enforcement

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.