US Immigration and Customs Enforcement

  www.ice.gov
  www.ice.gov
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US Immigration and Customs Enforcement Reviews

Updated July 24, 2014
Updated July 24, 2014
22 Reviews
2.6
22 Reviews
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Luke McCormack
10 Ratings

Employee Reviews

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  1.  

    Law Enforcement Agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Immigration Enforcement Agent  in  El Paso, TX
    Former Employee - Immigration Enforcement Agent in El Paso, TX

    I worked at US Immigration and Customs Enforcement full-time for more than 10 years

    Pros

    Work in Detention Enforcement, travel to 57 Countries, work with different Consulates, detained arrested illegals in this country ,work with jails around the country.

    Cons

    For the last 28 years I worked 24/7 and I am looking for days if possible Its ben hard on family life. Also they have mandatory retirement which its hard on the family and my self.

    Advice to ManagementAdvice

    I worked with management , acted as shift supervisor when needed.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Great place to work, serve and protect...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Senior Executive  in  Washington, DC
    Former Employee - Senior Executive in Washington, DC

    I worked at US Immigration and Customs Enforcement

    Pros

    Very important work in service to others

    Cons

    Very fast-paced, with constant demands and deadlines

    Advice to ManagementAdvice

    As with any organization, management and leadership are works in progress -- keep up the good work....

    Recommends
    Approves of CEO
  3. 1 person found this helpful  

    Interesting with a variety of assignments.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Special Agent
    Former Employee - Special Agent

    I worked at US Immigration and Customs Enforcement

    Pros

    Federal health and retirement benefits that are now rare in the private sector. The federal work force average age is approaching retirement age. This will offer career advancement opportunities for federal employees who enter federal goverment during this time period. Once senior management positions are filled and held by employees, rapid career advancement will stagnant for twenty or thirty years.

    Cons

    The politicians who run the federal goverment are in trouble with the american public. Normally they try to work with and protect career federal goverment employees, however given the public's anger over finicial mismanagement they are offering the career goverment worker as a scapegoat to deflect anger from themselves.

    Advice to ManagementAdvice

    The federal government is still in the process of the biggest reorganization of the federal civilian workforce in its history. The reorganization of the federal military took over forty years to accomplish. Several agencies from different government departments were combined in an attempt to change some of the dysfunctional agencies in government. Unfortunately, individual members of congress sidetracked efficiency in order to retain or expand their ability to control monetary expenditures by the newly created cabinet level agency Department of Homeland Security (DHS). Members of Congress derive large campaign contributions the life blood of election campaigns through their ability to influence expenditures by government agencies. Congressman who oversaw and controlled the purse strings of individual agencies had a strong incentive to get the agency they controlled into the newly created DHS, with a large budget, even if that transfer was not in the best interest of government efficiency. Even when the combination of government agencies made sense for efficient operation individual congress committee’s refusal to relinquish their control of budget oversight has created a management nightmare for the newly created DHS. The reorganization has created an agency with a large Hodge pod of congressional oversight committees with conflicting and parallel financial oversight responsibilities besieged by special interest groups and their lobbyist in search of government contracts. Congressional financial review committees need to be reorganized in order for the newly created DHS can really be managed in an efficient manor. Good luck with that mission.

    Recommends
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  5. 1 person found this helpful  

    ICE = Promising

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Special Agent  in  Seattle, WA
    Current Employee - Special Agent in Seattle, WA

    I have been working at US Immigration and Customs Enforcement

    Pros

    The level of freedom, the variety of investigations, the opportunity to shape a new agency.

    Cons

    Agency has budget issues, things are still being finalized due to the agency being so new.

    Advice to ManagementAdvice

    Continue to promote the best people who can lead the agency towards becoming the finest law enforcement agency in the country.

    Recommends
    Approves of CEO
  6.  

    Good experience, needs management change

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at US Immigration and Customs Enforcement

    Pros

    Experience for your resume, good wage for ppl in school or just graduating

    Cons

    Management treats staff like they're the detainees, only get a 30 minute break which ends up being more like 15 minutes by the time you get out the building and back inside to clock in and out

    Advice to ManagementAdvice

    Improve treatment to staff

  7.  

    Just okay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Intelligence Research Specialist  in  Washington, DC
    Current Employee - Intelligence Research Specialist in Washington, DC

    I have been working at US Immigration and Customs Enforcement full-time for more than 3 years

    Pros

    Variety of investigative work, good people, offices in many locations, strong pay and benefits

    Cons

    Agents are favored and analysts tend to get the short end of the stick when it comes to promotions, TDY opportunites, and reassignment policies (there aren't any analyst-specific policies regarding transfers). Most analysts are supervised by an agent, and that causes a conflict of professional interests as well. There are no training representatives so I have missed out on several training opportunities because my management did not disseminate the info. The Human Resources department is often unknowledgable and incompetent. The pay is good, although not as good as other agencies, and morale is fairly low across the board. It's difficult for an analyst to get promoted to GS-14 or 15

    Advice to ManagementAdvice

    See above

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8.  

    Started career at ICE

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Accounting Tech  in  Burlington, VT
    Former Employee - Accounting Tech in Burlington, VT

    I worked at US Immigration and Customs Enforcement full-time for more than 3 years

    Pros

    Competent colleges, benefits, stability, flexible-ish work schedule, job security, dependable raises, pretty much the standard federal job benefits.

    Cons

    Lower salary than private sector, turnover, threat of government shutdowns.

    Advice to ManagementAdvice

    Do remunerate

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Organization is ok

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at US Immigration and Customs Enforcement

    Pros

    Good pay and works with school schedule

    Cons

    Too much politics and some employees get away with way too much

  10. 1 person found this helpful  

    Not sure how anything gets done

    Current Employee - Anonymous Employee  in  Washington, DC
    Current Employee - Anonymous Employee in Washington, DC

    I have been working at US Immigration and Customs Enforcement full-time for more than a year

    Pros

    The benefits are good and the work time is flexible. Retirement is also good.

    Cons

    Dysfunctional management and too many people trying to cover themselves.

  11. 1 person found this helpful  

    At ICE, you're just a number, not a name, and are dispensable unless you're part of the good ol' boy network...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Special Agent (Criminal Investigator)  in  San Diego, CA
    Former Employee - Special Agent (Criminal Investigator) in San Diego, CA

    I worked at US Immigration and Customs Enforcement

    Pros

    Interesting, challenging work
    Diversity of work
    Rewards/incentives for good job performance
    Good benefits, but no short or long term disability offered (which is the biggest loophole in the federal benefits system!)
    Given a government vehicle for use

    Cons

    Morale is low
    Management treats employees like they are dispensable; they don't care about the welfare of their employees, personally or professionally, and instead of supporting people, they just do whatever pleases themselves- no matter how hard the employee works!
    Nepotism abounds, as does the good ol' boy nework

    Advice to ManagementAdvice

    Take your head out of your ass, and learn to have some empathy for employees for a change. If you showed some support instead of serving your own selfish desires, you may be surprised how far that goes for employee morale, retention, etc.

    No opinion of CEO

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