US Immigration and Customs Enforcement
2.9 of 5 18 reviews
www.ice.gov Washington, DC

US Immigration and Customs Enforcement Reviews

Updated Apr 18, 2014

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2.9 18 reviews

                             

57% Approve of the CEO

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Luke McCormack

(7 ratings)

50% of employees recommend this company to a friend
18 Employee Reviews
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    Law Enforcement Agent

    Immigration Enforcement Agent (Former Employee)
    El Paso, TX

    ProsWork in Detention Enforcement, travel to 57 Countries, work with different Consulates, detained arrested illegals in this country ,work with jails around the country.

    ConsFor the last 28 years I worked 24/7 and I am looking for days if possible Its ben hard on family life. Also they have mandatory retirement which its hard on the family and my self.

    Advice to Senior ManagementI worked with management , acted as shift supervisor when needed.

    Yes, I would recommend this company to a friend

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    Great place to work, serve and protect...

    Senior Executive (Former Employee)
    Washington, DC

    ProsVery important work in service to others

    ConsVery fast-paced, with constant demands and deadlines

    Advice to Senior ManagementAs with any organization, management and leadership are works in progress -- keep up the good work....

    Yes, I would recommend this company to a friend

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    1 person found this helpful  

    Interesting with a variety of assignments.

    Special Agent (Former Employee)

    ProsFederal health and retirement benefits that are now rare in the private sector. The federal work force average age is approaching retirement age. This will offer career advancement opportunities for federal employees who enter federal goverment during this time period. Once senior management positions are filled and held by employees, rapid career advancement will stagnant for twenty or thirty years.

    ConsThe politicians who run the federal goverment are in trouble with the american public. Normally they try to work with and protect career federal goverment employees, however given the public's anger over finicial mismanagement they are offering the career goverment worker as a scapegoat to deflect anger from themselves.

    Advice to Senior ManagementThe federal government is still in the process of the biggest reorganization of the federal civilian workforce in its history. The reorganization of the federal military took over forty years to accomplish. Several agencies from different government departments were combined in an attempt to change some of the dysfunctional agencies in government. Unfortunately, individual members of congress sidetracked efficiency in order to retain or expand their ability to control monetary expenditures by the newly created cabinet level agency Department of Homeland Security (DHS). Members of Congress derive large campaign contributions the life blood of election campaigns through their ability to influence expenditures by government agencies. Congressman who oversaw and controlled the purse strings of individual agencies had a strong incentive to get the agency they controlled into the newly created DHS, with a large budget, even if that transfer was not in the best interest of government efficiency. Even when the combination of government agencies made sense for efficient operation individual congress committee’s refusal to relinquish their control of budget oversight has created a management nightmare for the newly created DHS. The reorganization has created an agency with a large Hodge pod of congressional oversight committees with conflicting and parallel financial oversight responsibilities besieged by special interest groups and their lobbyist in search of government contracts. Congressional financial review committees need to be reorganized in order for the newly created DHS can really be managed in an efficient manor. Good luck with that mission.

    Yes, I would recommend this company to a friend

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    1 person found this helpful  

    ICE = Promising

    Special Agent (Current Employee)
    Seattle, WA

    ProsThe level of freedom, the variety of investigations, the opportunity to shape a new agency.

    ConsAgency has budget issues, things are still being finalized due to the agency being so new.

    Advice to Senior ManagementContinue to promote the best people who can lead the agency towards becoming the finest law enforcement agency in the country.

    Yes, I would recommend this company to a friend

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    Just okay

    Intelligence Research Specialist (Current Employee)
    Washington, DC

    ProsVariety of investigative work, good people, offices in many locations, strong pay and benefits

    ConsAgents are favored and analysts tend to get the short end of the stick when it comes to promotions, TDY opportunites, and reassignment policies (there aren't any analyst-specific policies regarding transfers). Most analysts are supervised by an agent, and that causes a conflict of professional interests as well. There are no training representatives so I have missed out on several training opportunities because my management did not disseminate the info. The Human Resources department is often unknowledgable and incompetent. The pay is good, although not as good as other agencies, and morale is fairly low across the board. It's difficult for an analyst to get promoted to GS-14 or 15

    Advice to Senior ManagementSee above

    No, I would not recommend this company to a friend

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    Started career at ICE

    Accounting Tech (Former Employee)
    Burlington, VT

    ProsCompetent colleges, benefits, stability, flexible-ish work schedule, job security, dependable raises, pretty much the standard federal job benefits.

    ConsLower salary than private sector, turnover, threat of government shutdowns.

    Advice to Senior ManagementDo remunerate

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Organization is ok

    Anonymous Employee (Current Employee)

    ProsGood pay and works with school schedule

    ConsToo much politics and some employees get away with way too much

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    Not sure how anything gets done

    Anonymous Employee (Current Employee)
    Washington, DC

    ProsThe benefits are good and the work time is flexible. Retirement is also good.

    ConsDysfunctional management and too many people trying to cover themselves.

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    At ICE, you're just a number, not a name, and are dispensable unless you're part of the good ol' boy network...

    Special Agent (Criminal Investigator) (Former Employee)
    San Diego, CA

    ProsInteresting, challenging work
    Diversity of work
    Rewards/incentives for good job performance
    Good benefits, but no short or long term disability offered (which is the biggest loophole in the federal benefits system!)
    Given a government vehicle for use

    ConsMorale is low
    Management treats employees like they are dispensable; they don't care about the welfare of their employees, personally or professionally, and instead of supporting people, they just do whatever pleases themselves- no matter how hard the employee works!
    Nepotism abounds, as does the good ol' boy nework

    Advice to Senior ManagementTake your head out of your ass, and learn to have some empathy for employees for a change. If you showed some support instead of serving your own selfish desires, you may be surprised how far that goes for employee morale, retention, etc.

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    1 person found this helpful  

    neutral

    Contracting (Current Employee)

    ProsYou are working for your country and helping others. Security assistance in buying for supplies and services to assist them in accomplishing their work. Grade levels are higher than with DOD or VA

    ConsPoor leadership with big egos. Need better leaders in DC and in the field that can make a difference. Good policies have not been established with this new organization within DHS nor are they willing to change to streamline procurements better. They need to think outside the box. HCA and AD's do not listen to the experienced contracting specialists and officers. Too much micromanagement, easedropping, controlling your conversations with your coworkers from some Assistant Directors. Appraisals are so nick picky about things that have nothing to do with contracting--and too many layers of checklists. You are treated as a robot instead of a person, needing to get contracts out asap (god forbid if you leave your desk for lunch).

    Advice to Senior ManagementThey need to work on treating their employees as professionals instead of children. They need more, experienced Program Managers and must insist they do their jobs instead of slinging everything over to the overworked contract specialists. It is a revolving door for contract specialists that get fed up and leave. Suggest HCA start listening to the exit interviews to see why they are leaving and actually try to help stop the cycle. They also may want to work on creating better morale and rotating the Assistant Directors in charge to different offices. This way employees stuck with a controlling AD would have a chance to get a good leader. Include anonymous suggestions for a better way of doing business to the head of the contracing office. Right now they say give and work your suggestions through your supervisor or AD--they don't realize they are the roadblock.
    DHS/ICE can be a better place --I know it----leadership needs to kick the premondona attitude to the curb, roll up their sleeves, listen and help out the overworked contract specialists. You have great experienced CS's, try to retain them.

    Yes, I would recommend this company to a friend

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