US Immigration and Customs Enforcement

www.ice.gov
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US Immigration and Customs Enforcement Reviews

Updated July 16, 2015
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34 Employee Reviews

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  1. Helpful (2)

    Compassionless Agency

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Special Agent in San Antonio, TX
    Former Employee - Special Agent in San Antonio, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at US Immigration and Customs Enforcement full-time (More than 5 years)

    Pros

    Fairly relaxed atmosphere in my office. Decent pay.

    Cons

    A career is a long time. Something bad, will eventually happen to every living person. These things are true. If you choose to work for ICE realize this isn't like a State or Local agency, if you get hurt (even on duty) they will do their best to hang you out to dry, unless you are one of the "select few" who is related to someone or "in" somehow. You are a tool to them not a person. In this way its almost like working for an intelligence agency.

    Advice to Management

    Bad things happen to all of us. Don't make things harder for people.


  2. Helpful (3)

    Incompetence and

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Special Agent
    Former Employee - Special Agent
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at US Immigration and Customs Enforcement full-time (More than 10 years)

    Pros

    The pay and benefits are good. The journeyman and rank & file employees are some of the best anywhere.

    Cons

    The management SUCKS!! They make life much much more difficult for the dedicated men and women doing their jobs honorably and courageously than it has to be with their absurd demands and policies. Priorities are upside down. They consistency rank at the bottom of job satisfaction within the federal government... For a reason!!!

    Advice to Management

    Resign.


  3. Good experience, needs management change

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Experience for your resume, good wage for ppl in school or just graduating

    Cons

    Management treats staff like they're the detainees, only get a 30 minute break which ends up being more like 15 minutes by the time you get out the building and back inside to clock in and out

    Advice to Management

    Improve treatment to staff


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    Great Mission Terrible Management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Policy Analyst in Washington, DC
    Current Employee - Policy Analyst in Washington, DC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at US Immigration and Customs Enforcement full-time (More than 3 years)

    Pros

    Unique mission - very interesting work to be done. Some exceptional talent is present within the agency.

    Cons

    Zero accountability, terrible management- particularly in the Office of Policy. The problem is endemic and all efforts to improve things within the agency have been superficial. The agency is bleeding its talented junior level staff and this has everything to do with first line supervisors and up.

    Advice to Management

    You have to root out poor accountability, particularly from mid level to SES level of management. Reviews go top down, never bottom up. Provide a real 360 review process where junior level staff can review their supervisors and Directors. This will keep folks accountable at all levels.


  6. Helpful (1)

    Bad Leadership, Good Ol' Boys Club, and The Marionettes

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Mission Support in Washington, DC
    Former Employee - Mission Support in Washington, DC
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at US Immigration and Customs Enforcement full-time (More than 5 years)

    Pros

    - Providing Mission Support to Law Enforcement Officers (LEO)/Agents (LEA)/Deportation Officers (DO) in the field was very fulfilling. I often feel bad that they (the field) are risking themselves to enforce our laws, whether our immigration system is "right or wrong," when their HQ Leadership is more interested in their own political agendas and climbing the ladder. I am not a LEO, but it was awesome supporting the LEOs. - Work/Life balance is "ok" at ICE. But there are better ways to get this, like, working for a different Federal Agency. USCIS, IRS, Education, Defense, etc.

    Cons

    - Leadership is incompetent and owned by a specific contractor (the one Snowden worked for). For example, higher level Federal Employees will be in cubes, yet, you'll find these contractors occupying offices typically reserved for senior officials. Also, you'll find these contractors coming out of the woodwork and entering Federal employment, occupying high-level positions when there are much more qualified internal Federal employees (no, I was not one of the internals that wasn't picked for promotions due to an incoming contractor, but witnessed this on a couple of occasions). - As the survey says, this is one of the worst places to work in Federal Government. I do believe that it is "the worst." We'll see what happens with the 2014 survey. - If you are a LEA and haven't received your appropriate compensation yet, I'm sorry for that as well. You're in my thoughts and I hope that eventually they can downsize useless overpaid management and the extended BAH contract to get you appropriate compensation. - After being with other Federal Agencies prior, I've never seen anything like it. Do not work for ICE.

    Advice to Management

    - Do what's right for the organization and the tax payer. If a contractor or anyone else has dirt on you, blow the whistle through the appropriate channel(s). - To the Principal Deputy Assistant Secretary, formerly known as the Director, overhaul your senior leadership and start over. Give these new leaders the ability to remove ineffective leaders under them (such as Assistant Directors, Branch/Unit Chiefs, etc).


  7. I believe in the mission of the agency, but not the managers.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Accountant in Dallas, TX
    Current Employee - Accountant in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at US Immigration and Customs Enforcement full-time (More than a year)

    Pros

    Like all Fed jobs, excellent benefits. Some offices within ICE offer flex schedules and telework, but this isn't available for supervisors.

    Cons

    I am a supervisor working in the Office of Financial Management. Low morale, little accountability, managers don't support or listen to first line supervisors. The Federal Viewpoint Survey speaks for itself...ICE is consistently at the bottom for a reason.

    Advice to Management

    Do something different!! The survey results haven't changed, so unless you are willing to change you will continue losing your best people to other agencies.


  8. Just okay

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Intelligence Research Specialist in Washington, DC
    Current Employee - Intelligence Research Specialist in Washington, DC
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at US Immigration and Customs Enforcement full-time (More than 3 years)

    Pros

    Variety of investigative work, good people, offices in many locations, strong pay and benefits

    Cons

    Agents are favored and analysts tend to get the short end of the stick when it comes to promotions, TDY opportunites, and reassignment policies (there aren't any analyst-specific policies regarding transfers). Most analysts are supervised by an agent, and that causes a conflict of professional interests as well. There are no training representatives so I have missed out on several training opportunities because my management did not disseminate the info. The Human Resources department is often unknowledgable and incompetent. The pay is good, although not as good as other agencies, and morale is fairly low across the board. It's difficult for an analyst to get promoted to GS-14 or 15

    Advice to Management

    See above


  9. Started career at ICE

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Accounting Tech in Burlington, VT
    Former Employee - Accounting Tech in Burlington, VT
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at US Immigration and Customs Enforcement full-time (More than 3 years)

    Pros

    Competent colleges, benefits, stability, flexible-ish work schedule, job security, dependable raises, pretty much the standard federal job benefits.

    Cons

    Lower salary than private sector, turnover, threat of government shutdowns.

    Advice to Management

    Do remunerate


  10. Organization is ok

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Good pay and works with school schedule

    Cons

    Too much politics and some employees get away with way too much


  11. Law Enforcement Agent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Immigration Enforcement Agent in El Paso, TX
    Former Employee - Immigration Enforcement Agent in El Paso, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at US Immigration and Customs Enforcement full-time (More than 10 years)

    Pros

    Work in Detention Enforcement, travel to 57 Countries, work with different Consulates, detained arrested illegals in this country ,work with jails around the country.

    Cons

    For the last 28 years I worked 24/7 and I am looking for days if possible Its ben hard on family life. Also they have mandatory retirement which its hard on the family and my self.

    Advice to Management

    I worked with management , acted as shift supervisor when needed.



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