US Immigration and Customs Enforcement

  www.ice.gov
  www.ice.gov
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US Immigration and Customs Enforcement Reviews

Updated July 24, 2014
Updated July 24, 2014
22 Reviews
2.6
22 Reviews
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Luke McCormack
10 Ratings

Employee Reviews

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  1. 1 person found this helpful  

    GOOD OLD BOY SYSTEM

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Investigations  in  San Antonio, TX
    Former Employee - Investigations in San Antonio, TX

    I worked at US Immigration and Customs Enforcement full-time for more than 10 years

    Pros

    THE EXPERIENCE THERE WILL GET YOU TO ANOTHER AGENCY WHERE YOU CAN ADVANCE IN A CAREER FIELD. IT YOU DO NOT GO IN AS AN LAW ENFORCEMENT OFFICER THERE IS LITTLE IF AN CAREER ADVANCEMENT AND IF YOU ARE AN INDIVIDUAL WITH A TARGETED DISABILITY DON'T WASTE YOUR TIME APPLYING AS YOU WILL NOT GET HIRED.

    Cons

    Good old boy system. It is all about who you drink and sleep with.

    Advice to ManagementAdvice

    look at someone's resume with out names, race or sex on it an hire the best person for the job based on their job experience and training.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Not sure how anything gets done

    Current Employee - Anonymous Employee  in  Washington, DC
    Current Employee - Anonymous Employee in Washington, DC

    I have been working at US Immigration and Customs Enforcement full-time for more than a year

    Pros

    The benefits are good and the work time is flexible. Retirement is also good.

    Cons

    Dysfunctional management and too many people trying to cover themselves.

  3.  

    Overview

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Investigator  in  Washington, DC
    Current Employee - Investigator in Washington, DC

    I have been working at US Immigration and Customs Enforcement full-time

    Pros

    Great investigative mission. A job you can grow into.

    Cons

    poor leadership, lack of opportunity for advancement.

    Advice to ManagementAdvice

    promote individuals with appropriate experience

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    At ICE, you're just a number, not a name, and are dispensable unless you're part of the good ol' boy network...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Special Agent (Criminal Investigator)  in  San Diego, CA
    Former Employee - Special Agent (Criminal Investigator) in San Diego, CA

    I worked at US Immigration and Customs Enforcement

    Pros

    Interesting, challenging work
    Diversity of work
    Rewards/incentives for good job performance
    Good benefits, but no short or long term disability offered (which is the biggest loophole in the federal benefits system!)
    Given a government vehicle for use

    Cons

    Morale is low
    Management treats employees like they are dispensable; they don't care about the welfare of their employees, personally or professionally, and instead of supporting people, they just do whatever pleases themselves- no matter how hard the employee works!
    Nepotism abounds, as does the good ol' boy nework

    Advice to ManagementAdvice

    Take your head out of your ass, and learn to have some empathy for employees for a change. If you showed some support instead of serving your own selfish desires, you may be surprised how far that goes for employee morale, retention, etc.

    No opinion of CEO
  6.  

    Great place to work, serve and protect...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Senior Executive  in  Washington, DC
    Former Employee - Senior Executive in Washington, DC

    I worked at US Immigration and Customs Enforcement

    Pros

    Very important work in service to others

    Cons

    Very fast-paced, with constant demands and deadlines

    Advice to ManagementAdvice

    As with any organization, management and leadership are works in progress -- keep up the good work....

    Recommends
    Approves of CEO
  7.  

    Would look somewhere else.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Washington, DC
    Current Employee - Anonymous Employee in Washington, DC

    I have been working at US Immigration and Customs Enforcement

    Pros

    Good benefits, Flexible Schedule, Family Life

    Cons

    Incompetent Management
    Disfunctional supervisors
    Rated 224 out of 240 of places to work in the federal govt.

    Doesn't Recommend
    No opinion of CEO
  8. 1 person found this helpful  

    ICE: Silly name, but good people!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Special Agent  in  New York, NY
    Current Employee - Special Agent in New York, NY

    I have been working at US Immigration and Customs Enforcement

    Pros

    The people in this agency are extremely dedicated. Management in general is very good with a few exceptions. The agency is pretty good about not moving agents around too much. In general if you start the job in one office you can remain there unless you are a supervisor and then you are more likely to be moved. The case work is very good in most groups. You are given alot of freedom to run your cases the way you think they should be run.

    Cons

    Starting pay is a weak compared to the same job at other agencies ie: ATF, FBI, but after a few years it levels out.
    New agents can potentially start at a GS 5 when other agencies with 1811's (special agents) start at the GS 9 or 10 level. There has been heavy turnover in recent years resulting in a lack of experienced agents to guide the newer agents. The equipment is sub par. The vehicles and electronic equipment are antiques, they are carry overs from the
    two legacy agencies which formed ICE, US Customs and INS.

    Advice to ManagementAdvice

    This agency has so much potential. However, without addressing some of the issues listed above, turnover is going to remain high and moral will suffer.

    Recommends
    No opinion of CEO
  9. 1 person found this helpful  

    ICE = Promising

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Special Agent  in  Seattle, WA
    Current Employee - Special Agent in Seattle, WA

    I have been working at US Immigration and Customs Enforcement

    Pros

    The level of freedom, the variety of investigations, the opportunity to shape a new agency.

    Cons

    Agency has budget issues, things are still being finalized due to the agency being so new.

    Advice to ManagementAdvice

    Continue to promote the best people who can lead the agency towards becoming the finest law enforcement agency in the country.

    Recommends
    Approves of CEO
  10.  

    A Contractor Point of View

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at US Immigration and Customs Enforcement full-time for more than a year

    Pros

    Good salary and benefits as a govt contractor.

    Cons

    Contractors are not brought into the "fold". You are an outsider and are reminded of that on a daily basis. Poor training, expected one to know everything through osmosis. Unless you have been a Federal or State govt worker for most of your life, don't try this if you've had the majority of your career in the private sector and corporate world. I worked for a big bully.

    Advice to ManagementAdvice

    Treat your contractors with some respect. They are there for a reason.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    neutral

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Contracting
    Current Employee - Contracting

    I have been working at US Immigration and Customs Enforcement

    Pros

    You are working for your country and helping others. Security assistance in buying for supplies and services to assist them in accomplishing their work. Grade levels are higher than with DOD or VA

    Cons

    Poor leadership with big egos. Need better leaders in DC and in the field that can make a difference. Good policies have not been established with this new organization within DHS nor are they willing to change to streamline procurements better. They need to think outside the box. HCA and AD's do not listen to the experienced contracting specialists and officers. Too much micromanagement, easedropping, controlling your conversations with your coworkers from some Assistant Directors. Appraisals are so nick picky about things that have nothing to do with contracting--and too many layers of checklists. You are treated as a robot instead of a person, needing to get contracts out asap (god forbid if you leave your desk for lunch).

    Advice to ManagementAdvice

    They need to work on treating their employees as professionals instead of children. They need more, experienced Program Managers and must insist they do their jobs instead of slinging everything over to the overworked contract specialists. It is a revolving door for contract specialists that get fed up and leave. Suggest HCA start listening to the exit interviews to see why they are leaving and actually try to help stop the cycle. They also may want to work on creating better morale and rotating the Assistant Directors in charge to different offices. This way employees stuck with a controlling AD would have a chance to get a good leader. Include anonymous suggestions for a better way of doing business to the head of the contracing office. Right now they say give and work your suggestions through your supervisor or AD--they don't realize they are the roadblock.
    DHS/ICE can be a better place --I know it----leadership needs to kick the premondona attitude to the curb, roll up their sleeves, listen and help out the overworked contract specialists. You have great experienced CS's, try to retain them.

    Recommends
    Approves of CEO

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