US Immigration and Customs Enforcement

www.ice.gov
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US Immigration and Customs Enforcement Reviews

Updated April 11, 2015
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Employee Reviews

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  1. I believe in the mission of the agency, but not the managers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Accountant in Dallas, TX
    Current Employee - Accountant in Dallas, TX

    I have been working at US Immigration and Customs Enforcement full-time (more than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Like all Fed jobs, excellent benefits. Some offices within ICE offer flex schedules and telework, but this isn't available for supervisors.

    Cons

    I am a supervisor working in the Office of Financial Management. Low morale, little accountability, managers don't support or listen to first line supervisors. The Federal Viewpoint Survey speaks for itself...ICE is consistently at the bottom for a reason.

    Advice to Management

    Do something different!! The survey results haven't changed, so unless you are willing to change you will continue losing your best people to other agencies.

  2. Just okay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Intelligence Research Specialist in Washington, DC
    Current Employee - Intelligence Research Specialist in Washington, DC

    I have been working at US Immigration and Customs Enforcement full-time (more than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Variety of investigative work, good people, offices in many locations, strong pay and benefits

    Cons

    Agents are favored and analysts tend to get the short end of the stick when it comes to promotions, TDY opportunites, and reassignment policies (there aren't any analyst-specific policies regarding transfers). Most analysts are supervised by an agent, and that causes a conflict of professional interests as well. There are no training representatives so I have missed out on several training opportunities because my management did not disseminate the info. The Human Resources department is often unknowledgable and incompetent. The pay is good, although not as good as other agencies, and morale is fairly low across the board. It's difficult for an analyst to get promoted to GS-14 or 15

    Advice to Management

    See above

  3. Started career at ICE

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Accounting Tech in Burlington, VT
    Former Employee - Accounting Tech in Burlington, VT

    I worked at US Immigration and Customs Enforcement full-time (more than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Competent colleges, benefits, stability, flexible-ish work schedule, job security, dependable raises, pretty much the standard federal job benefits.

    Cons

    Lower salary than private sector, turnover, threat of government shutdowns.

    Advice to Management

    Do remunerate

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  5. Organization is ok

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at US Immigration and Customs Enforcement

    Pros

    Good pay and works with school schedule

    Cons

    Too much politics and some employees get away with way too much

  6. Law Enforcement Agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Immigration Enforcement Agent in El Paso, TX
    Former Employee - Immigration Enforcement Agent in El Paso, TX

    I worked at US Immigration and Customs Enforcement full-time (more than 10 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Work in Detention Enforcement, travel to 57 Countries, work with different Consulates, detained arrested illegals in this country ,work with jails around the country.

    Cons

    For the last 28 years I worked 24/7 and I am looking for days if possible Its ben hard on family life. Also they have mandatory retirement which its hard on the family and my self.

    Advice to Management

    I worked with management , acted as shift supervisor when needed.

  7. Helpful (1)

    Poor Leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Washington, DC
    Former Employee - Anonymous Employee in Washington, DC

    I worked at US Immigration and Customs Enforcement full-time (more than 5 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    standard government benefits but nothing fantastic

    Cons

    poor leadership, decisionmaking, communication, unfair treatment, poor morale

    Advice to Management

    fairness, equity, a nd competence is needed

  8. Helpful (1)

    GOOD OLD BOY SYSTEM

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Investigations in San Antonio, TX
    Former Employee - Investigations in San Antonio, TX

    I worked at US Immigration and Customs Enforcement full-time (more than 10 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    THE EXPERIENCE THERE WILL GET YOU TO ANOTHER AGENCY WHERE YOU CAN ADVANCE IN A CAREER FIELD. IT YOU DO NOT GO IN AS AN LAW ENFORCEMENT OFFICER THERE IS LITTLE IF AN CAREER ADVANCEMENT AND IF YOU ARE AN INDIVIDUAL WITH A TARGETED DISABILITY DON'T WASTE YOUR TIME APPLYING AS YOU WILL NOT GET HIRED.

    Cons

    Good old boy system. It is all about who you drink and sleep with.

    Advice to Management

    look at someone's resume with out names, race or sex on it an hire the best person for the job based on their job experience and training.

  9. Helpful (1)

    Not sure how anything gets done

    Current Employee - Anonymous Employee in Washington, DC
    Current Employee - Anonymous Employee in Washington, DC

    I have been working at US Immigration and Customs Enforcement full-time (more than a year)

    Pros

    The benefits are good and the work time is flexible. Retirement is also good.

    Cons

    Dysfunctional management and too many people trying to cover themselves.

  10. Overview

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Investigator in Washington, DC
    Current Employee - Investigator in Washington, DC

    I have been working at US Immigration and Customs Enforcement full-time

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Great investigative mission. A job you can grow into.

    Cons

    poor leadership, lack of opportunity for advancement.

    Advice to Management

    promote individuals with appropriate experience

  11. Helpful (1)

    At ICE, you're just a number, not a name, and are dispensable unless you're part of the good ol' boy network...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Special Agent (Criminal Investigator) in San Diego, CA
    Former Employee - Special Agent (Criminal Investigator) in San Diego, CA

    I worked at US Immigration and Customs Enforcement

    No opinion of CEO
    No opinion of CEO

    Pros

    Interesting, challenging work
    Diversity of work
    Rewards/incentives for good job performance
    Good benefits, but no short or long term disability offered (which is the biggest loophole in the federal benefits system!)
    Given a government vehicle for use

    Cons

    Morale is low
    Management treats employees like they are dispensable; they don't care about the welfare of their employees, personally or professionally, and instead of supporting people, they just do whatever pleases themselves- no matter how hard the employee works!
    Nepotism abounds, as does the good ol' boy nework

    Advice to Management

    Take your head out of your ass, and learn to have some empathy for employees for a change. If you showed some support instead of serving your own selfish desires, you may be surprised how far that goes for employee morale, retention, etc.

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