US Investigations Services

  www.usis.com
  www.usis.com

US Investigations Services Reviews

Updated November 17, 2014
Updated November 17, 2014
353 Reviews
1.8
353 Reviews
Rating Trends

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US Investigations Services President and CEO Sterling Phillips
Sterling Phillips
124 Ratings

Review Highlights

Pros
  • Work from home: even your commute to appointments is included in your work day (in 70 reviews)

  • You have the ability for a very flexible schedule, work mostly independently (in 51 reviews)


Cons
  • There is no way to get answers because upper management won't communicate (in 25 reviews)

  • The work load is high and the due dates (ACDs) are insanely compressed (in 22 reviews)

More Highlights

Employee Reviews

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  1. 2 people found this helpful  

    Bound to happen

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Associate Reviewer in Grove City, PA
    Former Employee - Associate Reviewer in Grove City, PA

    I worked at US Investigations Services full-time (more than 10 years)

    Pros

    I had some wonderful coworkers over the years with the company. At one time they really made it "the" place to work.

    Cons

    After Dobbs left things started going downhill. Profit margins and EBITA were the name of the game. Thank goodness for Blake or they would still be doing their shady practices.

    Advice to ManagementAdvice

    You would still have the ISD contract if you had stuck to your true core values. Many suffered unneedlessly due to corporate greed.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 3 people found this helpful  

    Good Job, Lousy corporate attitude.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Field Investigator in Columbus, GA
    Former Employee - Field Investigator in Columbus, GA

    I worked at US Investigations Services full-time (more than 8 years)

    Pros

    Lease car provided, insurance benefits started good but turned lousy last year. Also my fellow team members were good. In contrast to some other teams, my team leader was good. Wwe originally had team get together functions involving family. It was a good place to work.

    Cons

    It seems to most that after Providence Partners took over running the company, the slide downhill started. The revenue produced remained at the corporate level. The team related functions stopped and we became an assembly line. Problem was we were dealing with national security clearances. The pay raises for field staff became either non existent or a joke, yet the corporate management were rewarding themselves with large bonus checks and inventing more and more executive positions. The amount of field workers decreased which led to even more overwork. When the revenue produced took over as the most important aspect over the ethics and standards, and the moral of the field staff became insignificant; the collapse was apparent. Not sure how this company will continue to exist when the large refinanced debts are gonna come due. It was a good job originally with a good company working with good people, doing important work. But greed ended all that. When reality set end that the goose that laid the golden egg (government) was considering moving to another barnyard, the attempted changes came to late to be fixed. I can only hope that those who ruined this company receive whatever justice is out there.

    Advice to ManagementAdvice

    None. I think it is too late.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    average

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at US Investigations Services

    Pros

    it was an average company to work for

    Cons

    management was not truthful with the real problems

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  5.  

    Tried the best given the circumstances

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at US Investigations Services full-time

    Pros

    Managers put forth best effort given circumstances of a contracting environment.
    Great amounts of leave

    Cons

    Did not address issue of under staffing.
    Threw money at employee moral concerns instead of addressing underlying issues

    Advice to ManagementAdvice

    Stay ahead of the staffing curve

  6. 4 people found this helpful  

    Progressively downhill experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Reviewer
    Former Employee - Reviewer

    I worked at US Investigations Services full-time (more than 5 years)

    Pros

    The flexibility at first was awesome. For the most part I had bosses who let me do my job without breathing down my neck.

    Cons

    Endless overtime, a DONT give a crap attitude from upper management, and lack of raises made me hate the company. I loved my job, but USIS sucked.

    Advice to ManagementAdvice

    Your employees are not hamsters in a wheel. We have lives and families and sorry, your profits do not come first to us, especially when the money is never passed on to the employees.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Initially enjoyed...slowly diminished

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Investigator
    Former Employee - Investigator

    I worked at US Investigations Services full-time

    Pros

    You have some flexibility over your schedule which was nice. As an investigator you set up your own appointments and could plan your schedule around other commitments you have and make up the work time as needed. The company provided a fleet vehicle (you paid for) which could be used for both work and personal use.

    Cons

    The local management started mandating overtime which discarded any flexibility. It appeared to be an attempt by the local management to keep production numbers above the goal to look good for the regional leadership. Investigators were pressured to work longer to meet quotas. The salary was not as high as it should be for the amount of work expected. However, pay was not my primary factor for accepting the job...it was the flexibility which diminished in 2014. Promotion opportunities were scarce as well as pay raise opportunities.

    Advice to ManagementAdvice

    Take care of your people. The are the ones that make the company effective and successful.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    How poor management can result in unforeseen circumstances!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at US Investigations Services full-time (more than 3 years)

    Pros

    Initially, there was a decent benefits package, with good training tools and work incentives. There was the ability to have some flexibility in work hours and to gave some industry insight. As time went on it was the people and the place that made the day a little better.

    Cons

    The challenges soon outweighed the benefits with poor contractual management and manager employee disconnect. Promotions and merit incentives depended on how the management staff personally felt about an employee versus work product and work ethic.

    Advice to ManagementAdvice

    Management needs to consider allowing some of their more seasoned managers to mentor individuals with less management skills. I believe managemnet needs to learn how to better utilize their staff and their time.

    Doesn't Recommend
    No opinion of CEO
  9.  

    Pressure to produce and a back handed corporation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Investigator in Augusta, GA
    Current Employee - Senior Investigator in Augusta, GA

    I have been working at US Investigations Services full-time (more than 5 years)

    Pros

    flexible schedule, fleet car, good pay (but only after threatening to switch companies)

    Cons

    The management and expectations were not realistic

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    USIS is not a bad company; however, if a person was able to get a promotion it would be short lived.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Field Investigator in Dallas, TX
    Former Employee - Field Investigator in Dallas, TX

    I worked at US Investigations Services full-time (more than 10 years)

    Pros

    Able to work from home and make my own schedule.

    Cons

    There was a lack of opportunity to move around in the company.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    US Investigations Services has alot of ups and a a lot of downs just depends on you family situation if it is for you

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - OPM Investigator in Newport News, VA
    Former Employee - OPM Investigator in Newport News, VA

    I worked at US Investigations Services full-time (more than an year)

    Pros

    The pay is decent. Actually the best paying job I have ever had at the time when I was employed there

    Cons

    The job is extremely stressfull. I used to literally wake up at 6 am to begin working and be working until 12 am the following morning. very demanding

    Advice to ManagementAdvice

    give the investigator a break you are killing them

    Recommends
    Negative Outlook

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