US Investigations Services Reviews

Updated April 13, 2015
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1.9
374 Reviews
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US Investigations Services President and CEO Sterling Phillips
Sterling Phillips
132 Ratings

Pros
  • Work from home: even your commute to appointments is included in your work day (in 71 reviews)

  • You have the ability for a very flexible schedule, work mostly independently (in 52 reviews)

Cons
  • There is no way to get answers because upper management won't communicate (in 25 reviews)

  • The work load is high and the due dates (ACDs) are insanely compressed (in 22 reviews)

More Pros and Cons

Employee Reviews

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  1. it was ok

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at US Investigations Services

    Pros

    it was a good company

    Cons

    i had no additional security

  2. Helpful (1)

    Background Investigator

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Background Investigator in Albuquerque, NM
    Former Employee - Background Investigator in Albuquerque, NM

    I worked at US Investigations Services full-time (More than 10 years)

    Recommends
    Negative Outlook
    Recommends
    Negative Outlook

    Pros

    Great training was provided to their employees.

    Cons

    The quotas expected to be reached were too high.

  3. Helpful (1)

    Ehhhh. Not much of a company now.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at US Investigations Services

    Pros

    USIS was the place to work at in PA around 2007-2010. If you worked at USIS you were big time. Average pay. Paid time off was nice. Average benefits as well. Job advancement was not bad as well.

    Cons

    This company shot it's self in the foot. Greed was the main factor. Lack of communication and the pay was getting worse every year. Some years you would be told the budget was low yet managers got a raise and the employees didnt. Some manager were making will into 90-100k a year.

    Advice to Management

    How does over 500 people losing there jobs and filling for chapter 11 bankruptcy feel? I'm sure most of upper management will leave that off there resumes..

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (2)

    Started out promising but ended in disappointment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Background Investigator in Portland, OR
    Former Contractor - Background Investigator in Portland, OR

    I worked at US Investigations Services as a contractor (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    The job was not hard to get or to hold down, so this was a good place to get a start and build some experience. The company had a solid business base and seemed to have a track to advance.

    Cons

    The major con is that USIS no longer exists. It has been shut down since it lost its bread and butter business, namely, contracts with the Federal Government to perform background investigations. Basically, USIS got greedy and lost sight of the ethical standards to which they had formerly adhered

    Advice to Management

    Live up to the standards of ethics you claim to follow. Do each job right, and to completion. Don't get all bogged down in the silly game of numbers and metrics.

  6. Helpful (3)

    Former investigator for 10 + years.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Investigator in Hampton, VA
    Current Employee - Senior Investigator in Hampton, VA

    I have been working at US Investigations Services full-time (More than 10 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Interesting work, flexible hours, fleet vehicle, PTO, streamlined processes. After USIS lost the OPM contract, investigators had to find new employers. Doing the same work for other companies, one realizes, while not perfect, the company was ahead of their competitors in terms of automated/streamlined investigator support (manifesting, help lines, etc)

    Cons

    Work/life balance - by the end I was working 7 days a week and consistently on over-time. Greed got the better of this company -- and it wasn't INVESTIGATORS -- management and reviewers are the components under investigation in the DOJ suit.

    Advice to Management

    I was hoping your competitors would learn their lesson from USIS -- they haven't. They are both fixated on production, not quality. All of these companies are driven by "its a business" mentality -- yes, it's a business but the business is NATIONAL SECURITY background investigations. Bottom line: Quality should always trump Production.

  7. Helpful (2)

    Great experience from 2003 until 2008 when they invented that terrible system that treated employees terrible.

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at US Investigations Services full-time (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Company Car, details all over the US and per diem. Use to be the best job ever/

    Cons

    Everything from 2008 on.

    Advice to Management

    No advice, we employees gave you advice for years but you did not listen. By not listening to your employees and caring about them led your organization to going out of business and defrauding our country's national security programs.

  8. Helpful (1)

    Bad communication in the management ranks and bad pay to go with it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at US Investigations Services

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    It's a paycheck (even thought they don't take into consideration the metro area you work in - keep in mind everyone has degrees, already had clearances and most of us have a crap load of experience in warzones).

    Cons

    management, pay, and the company had no credibility thanks to some crappy background investigators. That ruined it for everyone else that worked for the organization.

    Advice to Management

    Vet your people better; if you paid better, you might get better quality of people, too.

  9. Helpful (2)

    Undone by past management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Investigator in Los Angeles, CA
    Former Employee - Investigator in Los Angeles, CA

    I worked at US Investigations Services full-time (More than 10 years)

    Recommends
    Negative Outlook
    No opinion of CEO
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    Industry leader. Communication and policy progress. Vacation benefits.

    Cons

    Previous management infractions cost Usis its largest Fed contract. Lack of support from Feds closed down its division.

    Advice to Management

    Too late.

  10. Helpful (3)

    Karma played a large role in outcome. Senior managers will never sleep well knowing feds building a case, brick by brik

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Field Investigator in Farmington, NM
    Former Employee - Field Investigator in Farmington, NM

    I worked at US Investigations Services full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    It was a steady paycheck for certain. My coworkers were wonderful! My team leader was corrupt and dishonest.

    Cons

    Senior staff were hounded by team ldr hoping most would resign. In some cases it was effective. Team leaders fabricated false claims against employees. Terrible place.

    Advice to Management

    Hopefully feds will hunt you down and file charges for defrauding u.s. taxpayer.

  11. Helpful (2)

    Not a good company, and now out of business.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Investigator in Orange, CA
    Former Employee - Senior Investigator in Orange, CA

    I worked at US Investigations Services full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Once a great please to work. You felt like the work you did mattered. If you did a good job you were rewarded for it. That all changed over time and drove most motivated people away.

    Cons

    Company was so poorly managed it was laughable, except is was not funny. There became such a need to blame someone else for everything that happened that good people were punished harshly for minor issues all in the need to appear firm on integrity. Which in a twist of irony is eventually what led to the down fall of the company.

    Advice to Management

    The peter principle was very evident.

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