US Investigations Services Reviews

Updated August 31, 2015
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US Investigations Services President and CEO Sterling Phillips
Sterling Phillips
134 Ratings

Pros
  • Work from home and fleet vehicle (in 71 reviews)

  • You work from home and can work a flexible schedule sometimes (in 52 reviews)

Cons
  • The upper management is really bad (in 25 reviews)

  • The work load is high and the due dates (ACDs) are insanely compressed (in 22 reviews)

More Pros and Cons

380 Employee Reviews

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  1. Helpful (1)

    Associate Investigator

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at US Investigations Services full-time

    Pros

    -Work from home -You get a company car -You have autonomy -No office politics or drama -National security mission

    Cons

    -We all got laid off because they lost the contract due to a hack. -The starting pay was very low/abysmal, have a master's degree? Doesn't matter, start at the lowest salary like anybody else. -You'll be pushed to make your numbers and you'll never feel caught up on work.

    Advice to Management

    Protect your workforce by protecting your information systems. Don't get hacked. Re-think the starting pay. Reward people for quality work.


  2. Good while it lasted

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    USIS provided me great opportunity to grow and expand my work experience.

    Cons

    Unfortunately, they are now in bankruptcy.


  3. Executive Assistant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Executive Assistant in Glassboro, NJ
    Former Employee - Executive Assistant in Glassboro, NJ
    Approves of CEO

    I worked at US Investigations Services (More than 3 years)

    Pros

    majority of company worked remotely, company supplied car and cell phone, and paid internet bill.

    Cons

    the company went bankrupt before all of the changes for the better could really take place.


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  5. Helpful (1)

    Associate investigator

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate Investigator in Washington, DC
    Former Employee - Associate Investigator in Washington, DC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    You got to schedule your own interviews. Just had to work forty hours a week. Really enjoyed the flexible hours. Got meet a lot of interesting people.

    Cons

    The amount of worked that was assigned could not be completed in a forty hour work week. Had to make matrix standards in order to get promoted.

    Advice to Management

    Assign less work and pay a competitive salary. Worked three years and never got a pay raise. Took over a a year after my review and was still waiting to hear if I was getting a pay raise. Was offered a substation all pay increase when I gave my two week notice.


  6. Investigator

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at US Investigations Services full-time

    Pros

    The only pro is flexibility with schedule, but this can be a problem if sources or record providers want to meet odd hours or during weekends.

    Cons

    Not a good job at all. The management was terrible. The job is way too stressful for the pay. Pretty much no perks.

    Advice to Management

    Listen to the investigators who are out there doing the hard work!!


  7. would work there again

    Former Employee - Background Investigator in Falls Church, VA
    Former Employee - Background Investigator in Falls Church, VA

    I worked at US Investigations Services (More than 5 years)

    Pros

    set own hours, manage case load

    Cons

    case load not always steady, no benefits


  8. Helpful (3)

    Unethical company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Background Investigator in San Diego, CA
    Former Employee - Background Investigator in San Diego, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at US Investigations Services full-time (More than a year)

    Pros

    I liked a flexible schedule, company car and meeting new people. I enjoyed that there was a help desk on call and I could get help regarding cases in a flash.

    Cons

    Very unethical company. They pushed their investigators from day one at NIT to work extra hours without pay. Their team leads were not knowledgeable and were not there for the employees. They got theirs in the end: lost the OPM contract. Sad this company had such a bad philosophy.

    Advice to Management

    There's nothing I can say since OPM denied the contract to them and they are in bankruptcy. If they do however decide to pursue the contract in the future, I would recommend creating a new corporate culture. One that is ethical.


  9. Helpful (5)

    Wow - what happened?

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Investigator in Baltimore, MD
    Former Employee - Senior Investigator in Baltimore, MD
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at US Investigations Services full-time (More than 8 years)

    Pros

    Company car. Federal Holidays off. Generous Vacation. Pay wound up being good after 7 years. Generous with overtime. Good coworkers.

    Cons

    It was USIS. OPM was a tough customer. USIS only gave us 8 business days to complete a case. Yes, 8 days. National security? They were only worried about $$, but OPM pushed USIS to get the work done fast. Upper management had no idea what a background investigation or a security clearance was, but they made hundreds of thousands of dollars per year.

    Advice to Management

    Enjoy your next career.


  10. Greay

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Good pay great schedule thanks

    Cons

    Out of business sadly last year


  11. Investigator - Hard work

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at US Investigations Services full-time

    Pros

    There's definitely a feeling of national security pride.

    Cons

    tough to keep up with metrics and limited career growth



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