US Investigations Services

  www.usis.com
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US Investigations Services Reviews

Updated August 28, 2014
Updated August 28, 2014
463 Reviews

1.8
463 Reviews
Rating Trends

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US Investigations Services President and CEO Sterling Phillips
Sterling Phillips
100 Ratings

Review Highlights

Pros
  • Work from home: even your commute to appointments is included in your work day (in 64 reviews)

  • Your schedule used to be widely flexible and has devolved into a somewhat flexible schedule (in 42 reviews)


Cons
  • Million dollar bonuses being handed out by Opm to upper management on the work done by the Field Investigators (in 21 reviews)

  • Heavy work load, extremely busy and time management could sometimes be a challenge (in 19 reviews)

More Highlights

Employee Reviews

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  1. 5 people found this helpful  

    Wouldn't wish this job on my worst enemy!!

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at US Investigations Services

    Pros

    A work car. That's it.

    Cons

    Everything else! All the news in the media is 100 % correct. This place is a joke. We are on week three of unpaid furloughs but fear not, the company is going to pay us for the Labor Day holiday. Thanks Sterling, your the best! What hasn't been mentioned in the media is how the clowns in management are violating labor laws in all 50 states since USIS hourly employees are being paid for 40/hrs but are working 60 plus. Ugh, I can't wait to find a new job ASAP!

    Advice to ManagementAdvice

    Stop thinking that things are going to be all right. This place is going down just like Enron.

  2. 8 people found this helpful  

    Furloughed with no truthful communication coming from management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Field Investigator
    Current Employee - Field Investigator

    I have been working at US Investigations Services full-time for more than 3 years

    Pros

    Company vehicle, work from your home. Ability to meet interesting people in day to day investigation interviews. Company paid cell phone and vacation time is okay.

    Cons

    Where to start: Terrible top management that have zero communication skills. No concern whatsoever for the employees; bottom line driven with no eye on the longer view. Always crying about no money to give decent raises or promotions.This company is a mess and I am not sure they are viable in the future if they don't recognize the internal trouble and make positive moves to get this thing out of the ditch. Keypoint is circling this wounded company like a great white shark taking bites at will. Allegations of case dumping, Federal Grand Jury and DOJ Investigations, Congressional hearings, OIG Investigations that report back to OPM and Congress about all of this and now the cyber-hack that occurred has cast yet another long shadow on this company. Not sure how much more of this negative activity the company can brush out and still survive..

    Advice to ManagementAdvice

    They could care less about hearing advice or comments.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 9 people found this helpful  

    Investigator

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Field Investigator
    Former Employee - Field Investigator

    I worked at US Investigations Services full-time for more than 8 years

    Pros

    Working from home, setting own hours, meeting different people every day.

    Cons

    Wow, where do I begin? Lack of training, no potential for growth, no pay raises, TL can not answer any questions on how to get promoted, but expects a SR investigator to be willing to train (plus work their own cases) do oversight projects, without a promotion; allowing new investigators (one year on the job or less) to provide shadow training, RZ's , ACD's and I can go on and on...miss the days when I first came aboard (2000-2004 timeframe)

    Advice to ManagementAdvice

    Invest in your people!! You continue to hire people off the street, and those who are struggling in the field, you could care a less...you don't care that all the money that was invested in hiring, and training an investigator just walks right out the door....you want to know where our pay raises go, to investigators who are trained, and then walk out the door due to frustration with upper management. MENTOR your people! VALUE your people!!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 7 people found this helpful  

    Left hanging

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Field Investigator  in  Chicago, IL
    Current Employee - Field Investigator in Chicago, IL

    I have been working at US Investigations Services full-time for more than 8 years

    Pros

    The checks have never bounced, the company cell phones work and the opportunity to work with a great group of coworkers.

    Cons

    Constantly changing metrics and a disconnected and ever-changing management team above the regional level. Communication of anything other than dissatisfaction with production is usually a poorly-spun response to negative news reports.

    Advice to ManagementAdvice

    Pull the ripcord on your golden parachute while you still can.

  6. 3 people found this helpful  

    Senior Investigator

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Investigator
    Current Employee - Senior Investigator

    I have been working at US Investigations Services full-time for more than 5 years

    Pros

    High compensation for the industry. Minimal supervision. Fleet vehicle. Lots of daily flexibility to handle personal tasks but still complete a full day of work. Local leadership is excellent, as helpful as possible and knowledgeable.

    Cons

    Lots of negative media attention. Unsure about senior leadership direction. constantly changing guidance and insecurity about future stability. Local leadership appears to be handcuffed.

    Recommends
    Approves of CEO
  7. 5 people found this helpful  

    It is a mess right now.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at US Investigations Services full-time for more than 8 years

    Pros

    Flexible work schedule, I have a good boss.

    Cons

    The company is in a mess right now with several huge issues. The company wanted to go public so they hired big time GE Medical people to help with the process. This only made the company on the verge of going under. Bill Mixon ruined the company with his hot shot antics and pushed through thousands of investigations that were never reviewed. People that work there are mostly hard workers, it was not their fault. Unfortunately Mixon got the big bonus money and is untouchable in this fiasco and we the dedicated employees are paying the price.

    Advice to ManagementAdvice

    Where do I start? My management is awesome...as awesome as they are allowed to be. But I am not in the field or a data transcriber. I personally blame the Fed. Government who put outrageous time turnarounds on cases. It starts there. We have to follow and make those numbers which creates the chaos of data transcribers to work 20 plus hours of OT for the past 2 years and many investigators that work OT without getting paid. I can give advice to management but they won't listen. My advice is to the worker-do NOT compromise your integrity just because you think you need this job. THey will throw you under the wheel as fast as they can. Work as best you can in the 40 hours and go home. The numbers are seriously skewed because people do this constantly. Yet if you get busted, you are in serious trouble. Just do the best you can and if it is not good enough, no loss. But if you compromise your integrity and take short cuts, you only hurt yourself and others that work there.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 8 people found this helpful  

    High Stress, low pay and recognition

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate Investigator  in  Shreveport, LA
    Current Employee - Associate Investigator in Shreveport, LA

    I have been working at US Investigations Services full-time for more than a year

    Pros

    Set your own schedule, decent benefit plans so long as you are single

    Cons

    Too high of work load, high stress and demands. Low pay given the stress and responsibility, especially when seeing ads from Taco Bell hiring assistant managers at a higher pay rate. Also, forced PTO means your vacation is spend according to their business needs instead of you actually getting to enjoy and use your vacation hours. If you are lucky to get the vacation, plan on taking an extra 2 days off prior to the start so you can actually have time to finish your work assignments before leaving (then don't take those 2 extra days because you need that time to complete the work). There is overall unrealistic expectations on work loads and time to complete any project.

    Advice to ManagementAdvice

    The only feedback ever heard by employees is negative. Increase positive recognition, especially when employees are working 12 hour days constantly to meet deadlines that were unrealistic.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 6 people found this helpful  

    Field Investigator

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Field Investigator  in  Huntsville, AL
    Current Employee - Field Investigator in Huntsville, AL

    I have been working at US Investigations Services full-time for more than 3 years

    Pros

    Company car and gas card

    Cons

    Lack of communcation, company's reputation in media, hidden adgenda

    Advice to ManagementAdvice

    Be truthful to employees. Provide communication and better benefits/income.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 7 people found this helpful  

    Unstable and high turnaround

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Administrative  in  Falls Church, VA
    Current Employee - Administrative in Falls Church, VA

    I have been working at US Investigations Services full-time for more than a year

    Pros

    compensation is not bad and processes are being to be formed by employees, not by corporate. They have a great program with UVA and Ford.

    Cons

    No processes in place. high turnover. 3 executive teams in less than 2 years. poor work environment. no open door policy. no backing by leadership.

    Advice to ManagementAdvice

    need to invest in your teams, expectations are high with no upper management accountability

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 3 people found this helpful  

    Contract Investigator

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Investigator  in  Portland, OR
    Current Employee - Investigator in Portland, OR

    I have been working at US Investigations Services as a contractor for more than a year

    Pros

    Good contract job but has changed according to colleagues who still work there. As long as I was doing non OPM work it was good. OPM work is challenging and will continue to be that way.

    Cons

    Sporadic work. Lots of turnover. Good job when I started and then it changed to be a numbers game.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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