US Investigations Services

www.usis.com

US Investigations Services Reviews

Updated January 31, 2015
Updated January 31, 2015
364 Reviews
1.8
364 Reviews
Rating Trends

Recommend to a friend
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US Investigations Services President and CEO Sterling Phillips
Sterling Phillips
130 Ratings

Review Highlights

Pros
  • Work from home: even your commute to appointments is included in your work day (in 71 reviews)

  • You have the ability for a very flexible schedule, work mostly independently (in 52 reviews)


Cons
  • There is no way to get answers because upper management won't communicate (in 25 reviews)

  • The work load is high and the due dates (ACDs) are insanely compressed (in 22 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Undone by past management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Investigator in Los Angeles, CA
    Former Employee - Investigator in Los Angeles, CA

    I worked at US Investigations Services full-time (more than 10 years)

    Pros

    Industry leader. Communication and policy progress. Vacation benefits.

    Cons

    Previous management infractions cost Usis its largest Fed contract. Lack of support from Feds closed down its division.

    Advice to ManagementAdvice

    Too late.

    Recommends
    Negative Outlook
    No opinion of CEO
  2.  

    Good Company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at US Investigations Services

    Pros

    Fun job with lots of interaction with customers.

    Cons

    Company tries to cut hours and increases the work load across the rest of the employees, Benefits are really expensive to the point they are not affordable for an inividual or family.

    Recommends
    Positive Outlook
    Disapproves of CEO
  3.  

    Disappointed

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at US Investigations Services

    Pros

    Large Company with a lot of solid processes under the belt - all now gone to the wayside

    Cons

    Doors are closed and opportunities gone

    Advice to ManagementAdvice

    none

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. 1 person found this helpful  

    background investigator

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Background Investigator in Groton, CT
    Former Employee - Background Investigator in Groton, CT

    I worked at US Investigations Services

    Pros

    work from home, flexible hours, nice co workers

    Cons

    terrible culture. did not care about work like balance. impossible to get a raise.

    Advice to ManagementAdvice

    dont do stuff that gets in investigated by the DOJ... what you already did.

    Doesn't Recommend
    Negative Outlook
  6.  

    It was OK.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Field Investigator
    Former Employee - Field Investigator

    I worked at US Investigations Services full-time (more than 5 years)

    Pros

    Field Investigator position: Reasonable pay, fleet vehicle, company provided all equipment necessary for working from home. Helpline available to answer questions from field investigators. Good benefits.

    Cons

    Workload could be unreasonable. HR department's competence/capability was questionable. Working from home could be tiresome and lonely, and made it difficult to sustain enthusiasm or motivation after a few years. Company has since lost a major contract, assume work is now much scarcer.

    Neutral Outlook
    No opinion of CEO
  7. 2 people found this helpful  

    Highly demanding

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Field Investigator
    Former Employee - Field Investigator

    I worked at US Investigations Services

    Pros

    Being able to work from home and create your own schedule.

    Cons

    I have extremely high standards of myself, and I felt defeated at the end of every single day. The work load was impossible to keep up with because of the pressure from management to complete more and more cases. I was always assigned more work in a week than I was able to complete, and the same went for every other employee I knew. Management knew this and did not care. I was very good at this job but never got any recognition for it. The stress was simply not worth it.

    Advice to ManagementAdvice

    Treat employees like humans, not machines.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Don't consider!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Field Investigator
    Former Employee - Field Investigator

    I worked at US Investigations Services full-time (more than 3 years)

    Pros

    Ability to work independently, interesting work

    Cons

    Poor compensation, terrible work-life balance

    Doesn't Recommend
    Negative Outlook
  9. 3 people found this helpful  

    Bound to happen

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Associate Reviewer in Grove City, PA
    Former Employee - Associate Reviewer in Grove City, PA

    I worked at US Investigations Services full-time (more than 10 years)

    Pros

    I had some wonderful coworkers over the years with the company. At one time they really made it "the" place to work.

    Cons

    After Dobbs left things started going downhill. Profit margins and EBITA were the name of the game. Thank goodness for Blake or they would still be doing their shady practices.

    Advice to ManagementAdvice

    You would still have the ISD contract if you had stuck to your true core values. Many suffered unneedlessly due to corporate greed.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    average

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at US Investigations Services

    Pros

    it was an average company to work for

    Cons

    management was not truthful with the real problems

  11. 2 people found this helpful  

    Runaway Train

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at US Investigations Services

    Pros

    Flexibility in your daily life as field investigator is about all I can say in a 'pro'. Everything else was a daily grind.

    Cons

    As an organization operated by an investment company, this business was a run away train with lack of uniform management. The 'corner office' was a revolving door where the door was also rotating outward with execs with golden parachutes that messed up this company. The ultimate mistake was USIS underbidding the OPM contract by $15+per unit hour and then to 'cover' for their mistake took the loss out on the backs of employees by cutting their accruded vacation hours, stiffing employees on pay raises, etc etc etc. Constant inter friction between field staff and office personnel. They got too big and they failed....

    Advice to ManagementAdvice

    Not worth talking about.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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