US Investigations Services

www.usis.com
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US Investigations Services Reviews

Updated March 1, 2015
Updated March 1, 2015
368 Reviews
1.8
368 Reviews
Rating Trends

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US Investigations Services President and CEO Sterling Phillips
Sterling Phillips
130 Ratings

Review Highlights

Pros
  • Work from home: even your commute to appointments is included in your work day (in 71 reviews)

  • You have the ability for a very flexible schedule, work mostly independently (in 52 reviews)


Cons
  • There is no way to get answers because upper management won't communicate (in 25 reviews)

  • The work load is high and the due dates (ACDs) are insanely compressed (in 22 reviews)

More Highlights

Employee Reviews

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  1.  

    Former investigator for 10 + years.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Investigator in Hampton, VA
    Current Employee - Senior Investigator in Hampton, VA

    I have been working at US Investigations Services full-time (more than 10 years)

    Pros

    Interesting work, flexible hours, fleet vehicle, PTO, streamlined processes. After USIS lost the OPM contract, investigators had to find new employers. Doing the same work for other companies, one realizes, while not perfect, the company was ahead of their competitors in terms of automated/streamlined investigator support (manifesting, help lines, etc)

    Cons

    Work/life balance - by the end I was working 7 days a week and consistently on over-time. Greed got the better of this company -- and it wasn't INVESTIGATORS -- management and reviewers are the components under investigation in the DOJ suit.

    Advice to ManagementAdvice

    I was hoping your competitors would learn their lesson from USIS -- they haven't. They are both fixated on production, not quality. All of these companies are driven by "its a business" mentality -- yes, it's a business but the business is NATIONAL SECURITY background investigations. Bottom line: Quality should always trump Production.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Great experience from 2003 until 2008 when they invented that terrible system that treated employees terrible.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at US Investigations Services full-time (more than 8 years)

    Pros

    Company Car, details all over the US and per diem. Use to be the best job ever/

    Cons

    Everything from 2008 on.

    Advice to ManagementAdvice

    No advice, we employees gave you advice for years but you did not listen. By not listening to your employees and caring about them led your organization to going out of business and defrauding our country's national security programs.

    Doesn't Recommend
    Negative Outlook
  3. 2 people found this helpful  

    Undone by past management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Investigator in Los Angeles, CA
    Former Employee - Investigator in Los Angeles, CA

    I worked at US Investigations Services full-time (more than 10 years)

    Pros

    Industry leader. Communication and policy progress. Vacation benefits.

    Cons

    Previous management infractions cost Usis its largest Fed contract. Lack of support from Feds closed down its division.

    Advice to ManagementAdvice

    Too late.

    Recommends
    Negative Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Bad communication in the management ranks and bad pay to go with it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at US Investigations Services

    Pros

    It's a paycheck (even thought they don't take into consideration the metro area you work in - keep in mind everyone has degrees, already had clearances and most of us have a crap load of experience in warzones).

    Cons

    management, pay, and the company had no credibility thanks to some crappy background investigators. That ruined it for everyone else that worked for the organization.

    Advice to ManagementAdvice

    Vet your people better; if you paid better, you might get better quality of people, too.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Disappointed

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at US Investigations Services

    Pros

    Large Company with a lot of solid processes under the belt - all now gone to the wayside

    Cons

    Doors are closed and opportunities gone

    Advice to ManagementAdvice

    none

  7.  

    Good Company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at US Investigations Services

    Pros

    Fun job with lots of interaction with customers.

    Cons

    Company tries to cut hours and increases the work load across the rest of the employees, Benefits are really expensive to the point they are not affordable for an inividual or family.

    Recommends
    Positive Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Very stressful for hypothetical "fun" job

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at US Investigations Services

    Pros

    Work from home; coworkers are very professional and supportive.

    Cons

    The company's insistance on utilizing non-exempt hourly pay model does not fit within the nature of the work or the impossible Anticipated Completion dates set for employees. On top of that, add constant threats regarding falsifying your time sheet. It is difficult to find job satisfaction when you are held responsible for things mostly outside of your control.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    background investigator

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Background Investigator in Groton, CT
    Former Employee - Background Investigator in Groton, CT

    I worked at US Investigations Services

    Pros

    work from home, flexible hours, nice co workers

    Cons

    terrible culture. did not care about work like balance. impossible to get a raise.

    Advice to ManagementAdvice

    dont do stuff that gets in investigated by the DOJ... what you already did.

    Doesn't Recommend
    Negative Outlook
  10. 1 person found this helpful  

    It was OK.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Field Investigator
    Former Employee - Field Investigator

    I worked at US Investigations Services full-time (more than 5 years)

    Pros

    Field Investigator position: Reasonable pay, fleet vehicle, company provided all equipment necessary for working from home. Helpline available to answer questions from field investigators. Good benefits.

    Cons

    Workload could be unreasonable. HR department's competence/capability was questionable. Working from home could be tiresome and lonely, and made it difficult to sustain enthusiasm or motivation after a few years. Company has since lost a major contract, assume work is now much scarcer.

    Neutral Outlook
    No opinion of CEO
  11. 2 people found this helpful  

    Highly demanding

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Field Investigator
    Former Employee - Field Investigator

    I worked at US Investigations Services

    Pros

    Being able to work from home and create your own schedule.

    Cons

    I have extremely high standards of myself, and I felt defeated at the end of every single day. The work load was impossible to keep up with because of the pressure from management to complete more and more cases. I was always assigned more work in a week than I was able to complete, and the same went for every other employee I knew. Management knew this and did not care. I was very good at this job but never got any recognition for it. The stress was simply not worth it.

    Advice to ManagementAdvice

    Treat employees like humans, not machines.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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