US Postal Service

  www.usps.com
  www.usps.com

US Postal Service Reviews

Updated December 21, 2014
Updated December 21, 2014
1,404 Reviews
2.9
1,404 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
US Postal Service Postmaster General & CEO Patrick R. Donahoe
Patrick R. Donahoe
552 Ratings

Review Highlights

Pros
  • The people are great, the pay and benefits are good too with semi- flexible hours (in 77 reviews)

  • Good pay with excellent medical benefits plus you get plenty of vacation time (in 153 reviews)


Cons
  • Waiting to go full time can take years and you have no benefits until then (in 88 reviews)

  • Very likely that you have to wait many years to move into a full-time position (if ever) (in 52 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 5 people found this helpful  

    Demanding schedule, good pay, tough to build up

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - PSE Clerk
    Current Employee - PSE Clerk

    I have been working at US Postal Service part-time (less than an year)

    Pros

    Good pay and easy schedule. observe holidays such as Veteran's Day and Labor Day, 3 weeks of vacation when you are career

    Cons

    Takes a while to build up, 430am on Sunday, Demanding deadlines

    Advice to ManagementAdvice

    Show some more appreciation of employees

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Only Take This Job If You Don't Have a Family or a Social Life

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Data Conversion Operator in Salt Lake City, UT
    Former Employee - Data Conversion Operator in Salt Lake City, UT

    I worked at US Postal Service full-time (less than an year)

    Pros

    Salary- $14.69/hr to start
    Casual Dress: jeans, t-shirts, hats and facial hair allowed
    Vending machines for lunch and snack food
    Working in a secure building

    Cons

    No talking on the work floor
    No food or water on the work floor even if you are sick or need to take medication
    If you are listening to a book on tape or music you can't stop working long enough to change it
    Traffic and sick kids not valid excuses to miss or be late to work
    All breaks must be taken in their exact allotted time (cannot clock in early or late)
    During 90 day probationary period cannot be late or miss days more than three times or you are let go
    Must complete training testing in time allotted to continue working there
    Will call you on your days off to work more hours
    No benefits (unless you stick it out a few years then maybe)
    Day of notice of mandatory overtime (if you go into work and they announce overtime, you have to stay)

    Advice to ManagementAdvice

    Once a trainer in completed with testing in the testing room then put onto the floor they are still training so they should not be subject to mandatory overtime. Also, please fix your tests so that they match what is actually being done on the floor. Having to re-learn the rules you were just tested on is a waste of time. Teach us correctly the first time.

    Doesn't Recommend
    Neutral Outlook
  3. 3 people found this helpful  

    Great place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Postmaster Relief
    Former Employee - Postmaster Relief

    I worked at US Postal Service part-time (more than 3 years)

    Pros

    Stable and consistent employment. Friendly co-workers and employees. Sundays and major US holidays off. Good pay and benefits if you are a regular employee.

    Cons

    Constant policy changes, 6 day a week availability, on call and limited hours for temporary employees but must maintain 100% availability in case you are called in. Difficult to have another job.

    Advice to ManagementAdvice

    Consider giving TRC's PMR's and any other temporary employees at least 10-15 hours a week. Four hours at $11.00/hour is not enough to be on call all the time.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    Don't do it just not worth it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - PSE Clerk in San Diego, CA
    Current Employee - PSE Clerk in San Diego, CA

    I have been working at US Postal Service as a contractor (less than an year)

    Pros

    The money is great but the worth they put you through is just not worth it .

    Cons

    Everything about the company is disorganized an I hate it forget having a day especially if you work nights ..they will work you to the bones .

    Approves of CEO
  6. 4 people found this helpful  

    Very good to great Job to have because of Pay Rate, Benefits and Union Representation. Career Based Positions.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - City Carrier Assistant in East Hampton, NY
    Former Employee - City Carrier Assistant in East Hampton, NY

    I worked at US Postal Service full-time (less than an year)

    Pros

    Benefits, Bi-Weekly Pay Frequency and Wages. ($15.00+ per hour starting CCA) Union Representation (NALC) Work Flow is good and fast, 8 hours of work feels like 6 due to all the driving, and walking. Great for Exercise and keeping fit! When the Mail Volume is high, and the Office is busy, there is ALWAYS work to be done. No room for downtime or boredom.

    Cons

    Work/Live Balance is not for everybody. As a result, at group interviews I saw at least 5 to 10 Candidates/Applicants walk out after being told of some the Job Expectations twice. Examples that were discussed at interview sessions that had a negative impact to some was: Work Saturdays, Sundays and Holidays. Full Time not guaranteed. Must be available to work at any day and time during business/operational hours. College/Other Job Schedules cannot conflict, so its highly likely that one would have to resign or quit current day job/school if hired and want to work for USPS. Career Advancement is also a challenge due to Seniority rules and waiting for a Career Carrier to Retire to even have an opportunity to move up. CCAs get a 360 Day Appointment from date of hire. (If employee maintains position) After 360 Days CCA gets 5 Days Leave Time which must be used before next appointment. CCAs are expected to deliver between 300-500 pieces of Mail per day for a duration of approx. 6-8 Hours a day shift. That includes accurate delivery and timely with Express and Pickups. Middle to End of Week often includes extra bundles to carry and deliver. (Up to 70 lbs) On rare occasions, a CCA may also be asked to use their personal vehicle for Mail Delivery if the assigned Office LLV vehicles are down. Job is demanding but rewarding for those that master it. Zero Tolerance for Accidents.

    Advice to ManagementAdvice

    Inadequate on site training for new associates* (set up to fail) -The Learning Curve of the Job Duties for this Position of CCA is a challenge for anyone. Employees don't need to have a Masters Degree to qualify for job requirements or to figure out this job. On the outside its very simple, however without adequate training and more importantly, Patience before or by the end of the 90 Day Probation Period if the CCA is still a little slow at finishing routes or don't remember their assigned delivery routes and got bit by a dog or had an accident...that CCA is Terminated. Postmasters and Supervisors have a very low Tolerance for Lack of Improvement or critical mistakes in Probation Period.
     "The Mail Must be Delivered"
    Limited Opportunity for Growth and Advancement -The Seniority rule is understandable, however waiting for a Career Carrier to Retire and hoping that your hard work and dedicated, great performance got recognition to earn Career can be frustrating for some that have had multiple appointments without promotion.
    Scheduling Issues - This depends on the person. I personally did not have an issue with work/life balance at USPS.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7. 2 people found this helpful  

    PSE clerk

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at US Postal Service

    Pros

    Pay
    Postmaster
    Customers
    Working at a small office

    Cons

    Lack of benefits, hours, and schedule.

    Advice to ManagementAdvice

    Have better communication with your employees.

    Approves of CEO
  8. 2 people found this helpful  

    Pleasant, once you are outside the building.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - City Carrier Assistant in Stow, OH
    Former Employee - City Carrier Assistant in Stow, OH

    I worked at US Postal Service full-time (less than an year)

    Pros

    Good benefits once you clear the probationary period.

    Cons

    Clearing the probationary period can be difficult if the management decides they don't want you. They can make it as easy or as hard on you as they choose. Schedules were inconsistent and unpredictable, even 24 hours in advance.

    Advice to ManagementAdvice

    If the top management doesn't have a heart, it only trickles down to the rest of the establishment. If you want a caring team, be a caring leader.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    The place to work when you are interested in management, not delivery

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Postmaster
    Former Employee - Postmaster

    I worked at US Postal Service full-time (more than 10 years)

    Pros

    Excellent pay and benefits, great place to work! Opportunities for growth in your career and training.

    Cons

    Company moved to hiring temporaries and part-time employees that were provided very little training. Reduced full time jobs and eliminated them - pushing out long time and well trained employees for those that have little experience. I walked in one small post office and heard the new temp clerk tell a customer she could not ship a small item to France - that they would have to go to a "large" office to do that. WOW!

    Advice to ManagementAdvice

    Don't toss out your trained employees forcing them to take early retirement because they aren't told of the jobs that will be posted "later" - after the date they have to decide to retire. Offer them options to stay and fill positions to provide customer service that would otherwise deteriorate when they leave. You can't spend thousands training an employee for all kinds of projects and team audits and then decide to eliminate them. Now you only hire temps and they quit, you hire again and they don't even show up to interviews. Tons of money is wasted on the hiring process now that could have easily paid a few salaries of those that were pushed out of the service. You lost those that have experience, cared a lot about customer service and showed up every day due to the good salary and replaced them with people that are not getting much pay or benefits. Do you really think they will put forth the same effort? Some may, but most will walk out when the going gets tough. They can make the same low salary you offer them elsewhere.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Interesting.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - City Carrier Assistant in Birmingham, MI
    Former Employee - City Carrier Assistant in Birmingham, MI

    I worked at US Postal Service full-time (more than an year)

    Pros

    Workload, location, workers, environment, philosophy.

    Cons

    Days per week, moving from different offices.

    Advice to ManagementAdvice

    Treat the employees with respect.

    Recommends
    Neutral Outlook
    Approves of CEO
  11. 5 people found this helpful  

    Work and customers are great!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - PSE Sales/Distribution Clerk in Norfolk, VA
    Former Employee - PSE Sales/Distribution Clerk in Norfolk, VA

    I worked at US Postal Service as a contractor (more than 3 years)

    Pros

    Helping customers with concerns feel better before they leave. The pay is okay. The job is fun as long as you make it fun.great union Stewart's...your going to need them if ur not a regular.

    Cons

    Becoming a regular employee takes forever, and cause of this one can't move to another job within the post office. Even after a year of employment still won't be a regular hire employee cause of the seniority listing u will fall on. Can't move up the ladder until all the old heads finally decide to stay in one position. Management needs real improvement. Unless ur a regular, they will run u as if this job is all u got...like u don't have a life outside of it. Can't make regular until u reach a certain point on the seniority list. Every time one checks , ur names down lower. U pay for management problems when they are short staffed, and ur not a regular hire. Unless u know ur rights...they supervisors and.managers will.try and run u raggit with no remorse. But make sure u know ur rights and ur job and become friends with the union cause ur going to need them if ur not a regular hire. They aren't hiring enough people to get the neccessary job done, but instead they misuse the non regular employees and exspect them to show up for work everyday after slaving us day after day. People get tired and need at least two days off from a job like this but they don't want to approve leave unless ur a regular. They ask u to see if u can reschedule ur appointments and not to mind missing ur children's games/recitals. Then they wonder why non regulars and even regulars call out as often as they do...no wonder why. You would think this was the military or something higher ranked.

    Advice to ManagementAdvice

    Fire all ur current management members. Hire new management team that know their job and that will do their job. Make sure they are professional when handling customers and all employees. Make sure they are fair to everyone, and don't take things personal. Make sure they know their employees rights and respect them. And be fair to non regular employees as well as regular employees. Work on hiring more workers, and find a way so that non regulars can move up the ladder for becoming a regular hire so you don't have to keep loosing great, hard working employees because of this issue. Make the seniority list for the workers that's been there for years regulars in their same position, so they don't have to go and find other job titles unless they want to. also, give the non regulars that work just as good the opportunity to become regulars before they reach their third year of being employed by the postal service. If they are with you this long...that should stand for something as well as their commitment to the postal service. Or you won't keep no one working here for long. Non regular employees are not just looking for ok pay, they want job security as well. They have families and if you don't want to give job security to us , then we leave and find someone else who will. Just a word from the wise...

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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