US Secret Service

  www.secretservice.gov
  www.secretservice.gov
Work in HR? Unlock Free Profile

US Secret Service Reviews

Updated July 10, 2014
Updated July 10, 2014
11 Reviews
2.8
11 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Julia Pierson
1 Rating

Employee Reviews

Sort: Popular Rating Date
  1.  

    Enjoyed/valued time there. Opens great opportunities if it is not for you.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Uniformed Division  in  Washington, DC
    Former Employee - Uniformed Division in Washington, DC

    I worked at US Secret Service full-time for more than 3 years

    Pros

    This job can be exactly what you make of it. On any given day you can be a part of historic events or you can not get involved and just show up for the paycheck.
    Secure employment.

    Cons

    Usual government trends. Someone who started on the same day as you and is a below average worker will make the same as you do - encouraging average effort. Untalented personnel end up in charge, etc...

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    Absolute gongshow of an agency. Apply elsewhere.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Special Agent
    Current Employee - Special Agent

    I have been working at US Secret Service full-time for more than 8 years

    Pros

    The pay is decent and you get to travel to some great places.

    Cons

    Terrible leadership. Supervisors are only concerned with their next promotion and could care less about taking care of their employees. I would estimate over 50% of the agents are actively seeking employment elsewhere. The good agents leave and then you are left with the bottom of the barrel that end up being promoted solely based on time in and not merit.

    Do you enjoy when your bosses play favorites and show preferential treatment? Then this is the job for you!! Literally everything within this agency is about who you know. If a supervisor likes you (even though you produce no "stats") you will get everything you want. However, if you question idiotic policies and point out ways to make the agency better, you will be labeled a disgruntled agent and treated poorly.

    Do you like having no control of your career and being lied to? Then this is the job for you!! The agency could care less about where you would like to live and raise a family. They want you to live/work for a minimum of 12-14 years before you ever have the possibility of getting to a location of your choice. That is unless you are one of their "boys" then you will have your choice of wherever you want to go. They will even ask you for your "preferences" (places to live) but it doesn't matter because in reality your preferences are whatever they want to make them. (The agency motto is "worthy of trust and confidence" which is an absolute joke.)

    Do you enjoy working for free? Then this is the job for you!! Periodically, you will work 12-14 hours and get paid for 10. Then, when you ask if they can amend the schedule to reflect the hours that you worked, they will tell you, "sorry, the schedule was submitted on Friday." Apparently, the schedules are submitted on something so unique that you would need to borrow Marty McFly's DeLorean time machine in order to submit a correct copy. Or, if you are really lucky, they will flex your days off. You will get to have a Tuesday and Friday off one week and then the next week you will get Monday and Thursday off. It's really great for planning vacations and family events... Again, this agency REALLY cares about you and your family.

    Other than that, this is a great agency to work for...

    Advice to ManagementAdvice

    The agency is toxic. The morale is at an all time low, yet, you do nothing about it. There is absolutely no incentive to do any work for this agency because you will move people wherever you want, whenever you want, and provide no explanation. You have sucked out any motivation to remain employed with this agency. Congratulations.

    "A bad manager can take a good staff and destroy it, causing the best employees to flee and the remainder to lose all motivation."

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    People do not matter.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Special Agent  in  Washington, DC
    Current Employee - Special Agent in Washington, DC

    I have been working at US Secret Service full-time for more than 10 years

    Pros

    As a Special Agent, you get to see the world. Your decision making skills and negotiation abilities will be tested and sharpened.

    Cons

    Special Agents are disposable. There are three phases to a career: Phase I - Investigations; Phase II - Protection; Phase III - Post detail. Phase II is the only phase that matters. Full time protection is the true mission of the Service. You will not be home. Your schedule will change daily. You will work day shift, midnight shift and afternoon shift, in the same week. Supervisors will tell you lies and mislead you on a regular basis, and if you question an obviously lie, retaliation will be swift. Once Phase II is complete, Special Agents are banished to a big city office like Miami, or the purgatory that is Washington Field Office. Phase III agents are disposable. This alone shows a true lack of character at US Secret Service headquarters.

    Advice to ManagementAdvice

    After making extraordinary sacrifices during Phase II of a career, the US Secret Service tosses Special Agents aside. Unlike the FBI, DoD and others, the US Secret Service does not honor the sacrifices of its employees. It does not reward years of hard work. It simply does not care about it's employees. The saying goes, "Crunch all you want, we'll make more". What has happened since the US Secret Service has run out of money to make more officers and agents? Retention should be your first priority.

    Doesn't Recommend
    Disapproves of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5. 1 person found this helpful  

    Special Agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Special Agent  in  Washington, DC
    Former Employee - Special Agent in Washington, DC

    I worked at US Secret Service full-time for more than 3 years

    Pros

    Great people to work with

    Cons

    Completely out of touch and lazy upper management

    Advice to ManagementAdvice

    Major do as I say and not as I do attitude - change that

    Recommends
    Neutral Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Once a great place to work, but things have changed.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - N/A  in  Lynchburg, VA
    Former Employee - N/A in Lynchburg, VA

    I worked at US Secret Service full-time for more than 5 years

    Pros

    It was a pleasure to come to work everyday, and to work with people knowing that you are making a difference in someones life today.

    Cons

    Over the last couple of years, the company has stop giving employee raises and the concern of the wellbeing of its employees became second rate to everything else. The racial indifference and discrimination at Westminster was something carried over from the South during the Civil War.

    Advice to ManagementAdvice

    The concern of its employees must change, and repect for others different culture and background, should be considered when changing supervisors and management .

    Doesn't Recommend
    No opinion of CEO
  7.  

    Rewarding and unique

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Special Agent  in  Washington, DC
    Current Employee - Special Agent in Washington, DC

    I have been working at US Secret Service full-time for more than 8 years

    Pros

    It's the only agency that you can work criminal investigations and protection.

    Cons

    Sometime not condusive to family life.

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    Stay-in-School Clerk

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Stay-in-School Clerk  in  San Juan, PR
    Former Employee - Stay-in-School Clerk in San Juan, PR

    I worked at US Secret Service part-time for more than 3 years

    Pros

    Great perks and accomodations for college students.

    Cons

    Limmitation of benefits when working part time. Full benefits are granted to those working as full time employees.

    Recommends
    Positive Outlook
    No opinion of CEO
  9.  

    Interesting law enforcement job, see the world, long hours, very tough on family life

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Special Agent  in  San Francisco, CA
    Former Employee - Special Agent in San Francisco, CA

    I worked at US Secret Service full-time for more than 10 years

    Pros

    Everyday is different and the travel can be interesting. You go to places you would otherwise never see on vacation. The criminal cases are complex can be challenging.

    Cons

    High divorce rate. The travel and long hours are hard on your family.

    Advice to ManagementAdvice

    Take care of your employees or the good ones will move on...

    Recommends
    Neutral Outlook
    Approves of CEO
  10. 5 people found this helpful  

    Good place to work but dealing with problems

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Assistant Special Agent In Charge  in  Washington, DC
    Current Employee - Assistant Special Agent In Charge in Washington, DC

    I have been working at US Secret Service

    Pros

    The United States Secret Service has a strong dual mission of protecting world leaders and safeguarding the US financial system against counterfeit currency. Everything they do is geared towards accomplishing the job at hand. The people are first class in their dedication to their job. I am proud to say I work for the Secret Service and to be associated with these people.

    Another plus to working for the Secret Service is the opportunity to travel around the country and the world. The protective mission of the Secret Service offers the opportunity to see the world on the government's dime.

    Cons

    The Secret Service is going through a difficult time right now with several lawsuits files by black agents who did not feel they were promoted fairly against other white agents. The whole promotion based system for agents is not on the level and it really focuses on who you know within the agency.The lawsuits have overshadowed the fine work of many people people.

    There is also a tendency within the department to not deal with personnel issues. This is also a drain on morale as the people who do perform often have to make up the slack for those who do not.

    Advice to ManagementAdvice

    Do the right thing and address the problems head on.

    Recommends
    Disapproves of CEO
  11. 2 people found this helpful  

    Great Career. You will grow as a person and Get...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Special Agent In Charge
    Current Employee - Special Agent In Charge

    I have been working at US Secret Service

    Pros

    Good job...Best Mission...Best Goals for the Nation

    Cons

    Alot of travel, With very short notice

    Advice to ManagementAdvice

    It is all good....Doing a great Job

    Recommends
    Approves of CEO

Worked for US Secret Service? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.