US Secret Service

  www.secretservice.gov
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US Secret Service Reviews

Updated Jul 10, 2014
All Employees Current Employees Only

3.0 11 reviews

0% Approve of the CEO

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Julia Pierson

(1 ratings)

64% of employees recommend this company to a friend
11 Employee Reviews
Relevance Date Rating
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    • Culture & Values
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    Enjoyed/valued time there. Opens great opportunities if it is not for you.

    Uniformed Division (Former Employee) Washington, DC

    ProsThis job can be exactly what you make of it. On any given day you can be a part of historic events or you can not get involved and just show up for the paycheck.
    Secure employment.

    ConsUsual government trends. Someone who started on the same day as you and is a below average worker will make the same as you do - encouraging average effort. Untalented personnel end up in charge, etc...

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
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    • Disapproves of CEO

     

    Absolute gongshow of an agency. Apply elsewhere.

    Special Agent (Current Employee)

    ProsThe pay is decent and you get to travel to some great places.

    ConsTerrible leadership. Supervisors are only concerned with their next promotion and could care less about taking care of their employees. I would estimate over 50% of the agents are actively seeking employment elsewhere. The good agents leave and then you are left with the bottom of the barrel that end up being promoted solely based on time in and not merit.

    Do you enjoy when your bosses play favorites and show preferential treatment? Then this is the job for you!! Literally everything within this agency is about who you know. If a supervisor likes you (even though you produce no "stats") you will get everything you want. However, if you question idiotic policies and point out ways to make the agency better, you will be labeled a disgruntled agent and treated poorly.

    Do you like having no control of your career and being lied to? Then this is the job for you!! The agency could care less about where you would like to live and raise a family. They want you to live/work for a minimum of 12-14 years before you ever have the possibility of getting to a location of your choice. That is unless you are one of their "boys" then you will have your choice of wherever you want to go. They will even ask you for your "preferences" (places to live) but it doesn't matter because in reality your preferences are whatever they want to make them. (The agency motto is "worthy of trust and confidence" which is an absolute joke.)

    Do you enjoy working for free? Then this is the job for you!! Periodically, you will work 12-14 hours and get paid for 10. Then, when you ask if they can amend the schedule to reflect the hours that you worked, they will tell you, "sorry, the schedule was submitted on Friday." Apparently, the schedules are submitted on something so unique that you would need to borrow Marty McFly's DeLorean time machine in order to submit a correct copy. Or, if you are really lucky, they will flex your days off. You will get to have a Tuesday and Friday off one week and then the next week you will get Monday and Thursday off. It's really great for planning vacations and family events... Again, this agency REALLY cares about you and your family.

    Other than that, this is a great agency to work for...

    Advice to Senior ManagementThe agency is toxic. The morale is at an all time low, yet, you do nothing about it. There is absolutely no incentive to do any work for this agency because you will move people wherever you want, whenever you want, and provide no explanation. You have sucked out any motivation to remain employed with this agency. Congratulations.

    "A bad manager can take a good staff and destroy it, causing the best employees to flee and the remainder to lose all motivation."

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    • Senior Management
    • Comp & Benefits
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    • Disapproves of CEO

     

    People do not matter.

    Special Agent (Current Employee) Washington, DC

    ProsAs a Special Agent, you get to see the world. Your decision making skills and negotiation abilities will be tested and sharpened.

    ConsSpecial Agents are disposable. There are three phases to a career: Phase I - Investigations; Phase II - Protection; Phase III - Post detail. Phase II is the only phase that matters. Full time protection is the true mission of the Service. You will not be home. Your schedule will change daily. You will work day shift, midnight shift and afternoon shift, in the same week. Supervisors will tell you lies and mislead you on a regular basis, and if you question an obviously lie, retaliation will be swift. Once Phase II is complete, Special Agents are banished to a big city office like Miami, or the purgatory that is Washington Field Office. Phase III agents are disposable. This alone shows a true lack of character at US Secret Service headquarters.

    Advice to Senior ManagementAfter making extraordinary sacrifices during Phase II of a career, the US Secret Service tosses Special Agents aside. Unlike the FBI, DoD and others, the US Secret Service does not honor the sacrifices of its employees. It does not reward years of hard work. It simply does not care about it's employees. The saying goes, "Crunch all you want, we'll make more". What has happened since the US Secret Service has run out of money to make more officers and agents? Retention should be your first priority.

    No, I would not recommend this company to a friend

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    • Culture & Values
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    Special Agent

    Special Agent (Former Employee) Washington, DC

    ProsGreat people to work with

    ConsCompletely out of touch and lazy upper management

    Advice to Senior ManagementMajor do as I say and not as I do attitude - change that

    Yes, I would recommend this company to a friend

    • Culture & Values
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    • No Opinion of CEO

     

    Once a great place to work, but things have changed.

    N/A (Former Employee) Lynchburg, VA

    ProsIt was a pleasure to come to work everyday, and to work with people knowing that you are making a difference in someones life today.

    ConsOver the last couple of years, the company has stop giving employee raises and the concern of the wellbeing of its employees became second rate to everything else. The racial indifference and discrimination at Westminster was something carried over from the South during the Civil War.

    Advice to Senior ManagementThe concern of its employees must change, and repect for others different culture and background, should be considered when changing supervisors and management .

    No, I would not recommend this company to a friend

    • Culture & Values
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    • No Opinion of CEO

     

    Rewarding and unique

    Special Agent (Current Employee) Washington, DC

    ProsIt's the only agency that you can work criminal investigations and protection.

    ConsSometime not condusive to family life.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
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    • Career Opportunities
    • No Opinion of CEO

     

    Stay-in-School Clerk

    Stay-in-School Clerk (Former Employee) San Juan, PR

    ProsGreat perks and accomodations for college students.

    ConsLimmitation of benefits when working part time. Full benefits are granted to those working as full time employees.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    • Senior Management
    • Comp & Benefits
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    • Approves of CEO

     

    Interesting law enforcement job, see the world, long hours, very tough on family life

    Special Agent (Former Employee) San Francisco, CA

    ProsEveryday is different and the travel can be interesting. You go to places you would otherwise never see on vacation. The criminal cases are complex can be challenging.

    ConsHigh divorce rate. The travel and long hours are hard on your family.

    Advice to Senior ManagementTake care of your employees or the good ones will move on...

    Yes, I would recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
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    • Disapproves of CEO

    5 people found this helpful  

    Good place to work but dealing with problems

    Assistant Special Agent In Charge (Current Employee) Washington, DC

    ProsThe United States Secret Service has a strong dual mission of protecting world leaders and safeguarding the US financial system against counterfeit currency. Everything they do is geared towards accomplishing the job at hand. The people are first class in their dedication to their job. I am proud to say I work for the Secret Service and to be associated with these people.

    Another plus to working for the Secret Service is the opportunity to travel around the country and the world. The protective mission of the Secret Service offers the opportunity to see the world on the government's dime.

    ConsThe Secret Service is going through a difficult time right now with several lawsuits files by black agents who did not feel they were promoted fairly against other white agents. The whole promotion based system for agents is not on the level and it really focuses on who you know within the agency.The lawsuits have overshadowed the fine work of many people people.

    There is also a tendency within the department to not deal with personnel issues. This is also a drain on morale as the people who do perform often have to make up the slack for those who do not.

    Advice to Senior ManagementDo the right thing and address the problems head on.

    Yes, I would recommend this company to a friend

    • Work/Life Balance
    • Senior Management
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    • Approves of CEO

    2 people found this helpful  

    Great Career. You will grow as a person and Get...

    Special Agent In Charge (Current Employee)

    ProsGood job...Best Mission...Best Goals for the Nation

    ConsAlot of travel, With very short notice

    Advice to Senior ManagementIt is all good....Doing a great Job

    Yes, I would recommend this company to a friend

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